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Company: Grayscale

Website: grayscale.com

Posted: January 21, 2024

Valid Through: February 20, 2024

Job Type: Telecommute

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Apply by sending CV & cover letter to: carres@grayscale-talent.com


CUSTOMER SERVICE REPRESENTATIVE

Full-time Europ/America

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We are hiring a customer service representative to manage customer queries and
complaints. You will also be asked to process orders, modifications, and
escalate complaints across a number of communication channels. To do well in
this role you need to be able to remain calm when customers are frustrated and
have experience working with computers.Responsibilities: Maintaining a positive,
empathetic, and professional attitude toward customers at all times. Responding
promptly to customer inquiries. Communicating with customers through various
channels. Acknowledging and resolving customer complaints. Knowing our products
inside and out so that you can answer questions. Processing orders, forms,
applications, and requests. Keeping records of customer interactions,
transactions, comments, and complaints. Communicating and coordinating with
colleagues as necessary. Providing feedback on the efficiency of the customer
service process. Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer
support.Requirements: High school diploma, general education degree, or
equivalent. Ability to stay calm when customers are stressed or upset.
Comfortable using computers. Experience working with customer support.

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Apply by sendig sending CV & cover letter to: carres@grayscale-talent.com


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