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Brent,
In 2021, most large organizations have prioritized improving their customer
experience (CX) metrics to distinguish their business and successfully compete
in their markets. What is overlooked in many scenarios? The role employees have
in making this top priority a reality.
The impact workers have on CX is undeniable. Engaged, well-trained employees are
more likely to deliver excellent experiences, even in the face of difficult
interactions. These employees are more productive, get more value from the tools
they use, and leave less often.
How do you engage your workforce and receive the benefits of better customer
experiences? Join our experts from NICE and Calabrio and learn from their
recommendations and experiences.
We will discuss:
 * How to gain visibility into your employees' performance.
 * Emerging trends in employee satisfaction and retention.
 * Creating effective and personalized coaching sessions.
 * Using gamification to keep employees engaged.
 * The role of technology to align the customer experience with the employee
   experience.

Don't miss this live event on Wednesday, October 27th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Linking Employee & Customer Experience:
Workforce Engagement Management.

                                 Moderator                 Speakers





Attend for a chance to win a $100 Amazon Gift Card!

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