www.docusign.com Open in urlscan Pro
151.101.130.133  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to main content

Do you want to switch to our US site?

Switch to USDismiss
Skip to main content
Announcing the DocuSign 2023 Release 2
 * Sales 1-877-720-2040
 * Search
 * Support
 * Access Documents
 * Log In

 * Solutions
   Just looking to sign?
   
   Create a free DocuSign account to securely upload, sign and return documents
   digitally. Even those received as email attachments.
   
   Start signing for free
   
   
   EXPLORE
   
    * Trust & SecurityA relationship you can trust
    * Customer ExperienceAn experience people love
    * Business AgilityA better way to work
   
   
   USE CASES
   
    * Human ResourcesSeamlessly manage the employee lifecycle
    * LegalReduce risk and drive faster turnaround times
    * ProcurementTransform the procure-to-pay process
    * SalesClose deals faster, increase productivity and delight your buyers
    * All Use Cases
   
   
   INDUSTRIES
   
    * Financial Services
    * Insurance
    * Real Estate
    * Government
    * All Industries

 * Products
   
   
   SIGNATURES
   
    * Electronic SignatureThe #1 way to send and sign
    * Electronic NotarizationSecurely send, sign and notarize agreements online
   
   
   CONTRACTS
   
    * Contract Lifecycle ManagementOrganized, automated document workflows
    * Document GenerationGenerate documents seamlessly from Salesforce
   
   
   MORE
   
    * Identity VerificationIncorporate enhanced signer verification into your
      agreements
    * ClickwrapsCapture consent with a single click
    * Web FormsStreamline data collection and speed up signing
   
    * APIs
    * Integrations
    * Mobile Apps
    * All Products

 * Plans & Pricing
   
   
   SIGNATURES
   
    * eSignatureWe’ve got the right plan for you
    * eSignature for Real EstateDocuSign for REALTORS® now includes Real Estate
      Forms
   
   
   APIS
   
    * API Usage PlansStart simple or build for scale with robust APIs
   
   
   LOOKING FOR CLM OR ENTERPRISE PRICING?
   
   Every business is different. That's why we use bespoke pricing to make sure
   you only pay for exactly what you need.
   
   Request a Quote


Contact Sales
Buy Now
Try for Free
See all of our stories


OREGON HEALTH AUTHORITY GAINS CONTRACT VISIBILITY AND SPEED WITH DOCUSIGN CLM





 * 80%
   
   Increase in efficiencies


 * 93%
   
   Faster cycle time for new contracts


 * ↓
   
   Errors

Created in 2009, the Oregon Health Authority (OHA) is charged with increasing
access to affordable, high-quality healthcare to all Oregonians. The multitude
of initiatives and programs coordinated by the Oregon Health Authority,
including Behavioral Health Services, requires processing a constant stream of
complex contracts—covering everything from provider agreements with individual
clinicians to massive contracts with statewide coordinated care organizations.
Approving and filing these agreements involves a network of processes that reach
beyond OHA’s boundaries and into other state agencies.

When COVID-19 struck, it not only presented a major public health crisis for OHA
to handle; paper-driven processes presented some logistical challenges for
employees who were forced to work from home. Pressed for a rapid solution, OHA’s
Director of Business Operations Mick Mitchell turned to DocuSign CLM. “We
researched some competitive solutions, but we didn't see the level of
flexibility we needed or the level of trust DocuSign is known for.”

With CLM, OHA accelerated cycle times for behavioral health contracts while
improving visibility and management across the board.


GETTING UP AND RUNNING QUICKLY WITH DOCUSIGN CUSTOMER SUCCESS 

With the heightened urgency of the pandemic, Mitchell tapped the expertise of
the Professional Services team to implement CLM as rapidly as possible. As a
large organization with complex processes and unique requirements, Mitchell was
impressed by the team’s ability to deliver a solution that suits their needs.
“They did some pretty quick work around the heavy lifts we asked for—and they
were able to meet the needs of our timelines,” he said. 

The added technical expertise proved critical in making the most out of OHA’s
CLM implementation, and perhaps more importantly, made the transition to
DocuSign seamless for the business. “Their overall technical know-how around
solution design and product capabilities for us was hands-down what I would call
a significant win for everybody,” Mitchell described. “One of our partners
needed us to adjust a workflow to add a different group into the approvals
process, and the team helped accelerate workflow redesign effectively.” 

In addition to the technical help, OHA also used DocuSign Professional Services
to empower end users with technical knowledge from DocuSign University. With a
combination of hands-on solution knowledge transfer, Admin enablement and
self-paced courses, OHA was able to enable a few of its own team members to
become power users so they could train new end users on the DocuSign platform. 


CUTTING MONTHS-LONG PROCESSES DOWN TO DAYS

Previously, OHA’s behavioral health contracts involved a lot of emailing, a lot
of printing—and a lot of time. First, staff members would exchange numerous
emails and printed documents with the authority’s Contracts Team as the two
groups iteratively worked out initial terms of a contract. Next, the Contracts
Team prepared 118 forms and other documents for another back-and-forth phase,
this time with the Office of Contracts and Procurement (OC&P), a separate state
agency. After more administrative work, OC&P would email the contract packet to
the Department of Justice (DOJ) for a legal sufficiency review. Finally, OC&P
would send the DOJ-approved contract to both the vendor and an OHA-authorized
signer for a wet signature. “Average time from when a new contract was requested
to its execution was over 90 days,” said Mitchell. “When we had solicitations,
those were even longer—sometimes 200-300 days.”

Moving to DocuSign CLM completely transformed the process. With a single click,
users can generate any of over 23 forms that are frequently used in contract
approval. Using DocuSign templates has led to a major reduction in errors while
saving both time and effort in the contract approval process. “With the
automated workflows, we're anticipating anywhere up to 80% gain in
efficiencies,” Mitchell said. Just after launching CLM, some new contracts were
completed in less than six days. Next, the team is expanding CLM to Medicaid
contracts. “We're really trying to get this under one management system.”

With the CLM expansion, OHA has engaged DocuSign’s CLM Boost services team to
act as its technical and workflow support specialists to ensure that if any
problem should arise, the team has the extra support it needs from DocuSign. 

> I love this system. The program staff love this system. They’re seeing an
> overall burden reduction in their day-to-day business—and they’re excited.

Mick Mitchell
Director of Business Operations, Health Systems Division
Oregon Health Authority


GAINING TRANSPARENCY IN PREVIOUSLY OPAQUE PROCESSES

Another major win in OHA’s DocuSign transition was getting a holistic view of
the approvals process. “Anybody putting in a request can know where their
request is at any time, and for us, that was a huge gain for our program folks,”
said Mitchell. But beyond the benefits afforded to rank and file staff, the
newfound visibility provides even greater strategic benefits to Mitchell’s
management team in their endless pursuit of quality throughout the contract
lifecycle. “Task tracking and dashboards are going to be immensely helpful for
us to look for exceptions that might have occurred in the system and restore
those back to normal,” he said.


PRODUCTS USED

 * Contract Lifecycle Management
 * Electronic Signature
 * Explore Our Products

 * California Natural Resources Agency logo
   
   
   DOCUSIGN HELPS THE CALIFORNIA NATURAL RESOURCES AGENCY AND THE DEPARTMENT OF
   WATER RESOURCES ACCELERATE ITS DIGITAL TRANSFORMATION
   
   Read the story
   


 * LOUISVILLE METRO GOVERNMENT BOOSTS EFFICIENCY AT A CRITICAL TIME WITH
   DOCUSIGN ESIGNATURE
   
   Read the story
   


 * MEMPHIS KEEPS BUSINESS MOVING WITH DOCUSIGN ESIGNATURE
   
   Read the story
   


READY TO GET STARTED?

Find out how the Agreement Cloud can help your organization
 * Start Your Trial
 * Contact Sales


PRODUCTS

 * eSignature
 * Contract Lifecycle Management
 * Document Generation
 * Contract Analytics
 * All Products


PLANS & PRICING

 * eSignature Plans
 * Real Estate Plans
 * API Plans


INDUSTRIES

 * Financial Services
 * Insurance
 * Real Estate
 * Government
 * All Industries


USE CASES

 * Sales
 * Human Resources
 * Procurement
 * Legal
 * All Use Cases


BUSINESS SIZE

 * Enterprise
 * Small Business
 * Individuals


PARTNERS

 * Partners Overview
 * Partners Login


DEVELOPERS

 * Developer Center
 * API Overview
 * Free Developer Account
 * Open Source


SUPPORT

 * Customer Success
 * Get Support
 * Introduction to eSignature
 * Knowledge Market
 * DocuSign University
 * Community


RESOURCES

 * Why DocuSign
 * Resource Center
 * Blog
 * Events
 * Webinars
 * Customer Stories
 * Product Releases
 * Legality Guide
 * Trust Center


COMPANY

 * About Us
 * Leadership
 * Careers
 * Talent & Career Development
 * Benefits
 * Diversity & Inclusion
 * Investor Relations
 * News Center
 * DocuSign for Forests
 * DocuSign Impact
 * Contact Us
 * Accessibility

--------------------------------------------------------------------------------


TRENDING TOPICS

 * Electronically notarize agreements
 * Streamline agreements with contract management software
 * What is contract lifecycle management?
 * Compare DocuSign vs HelloSign
 * How to insert signature in google docs
 * How to put a signature on a word document
 * Sign documents online
 * How to sign a pdf
 * eSignature Use Cases
 * eSignature Resources

United StatesCanada - EnglishFranceAustralia日本BrasilNederlandDeutschlandUnited
KingdomEspañaIndiaItaliaMéxicoMalaysia - EnglishPhilippines - EnglishSingapore -
EnglishTaiwan - English
FacebookTwitterYouTubeLinkedIn


 * Terms of Use
 * Privacy Policy
 * Cookies Settings
 * Intellectual Property
 * Modern Slavery Act Statement

© DocuSign, Inc. 2023



By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts.

Cookies Settings Accept All Cookies



PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Back Button


PERFORMANCE COOKIES



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices