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CONNECTING THE DOTS



READY TO HUB
YOUR KNOWLEDGE?
IT’S EASY WITH THE INDUSTRY’S
#1 AI KNOWLEDGE PLATFORM!

Get in touch






PRODUCTS

KNOWLEDGE HUB

Eliminate knowledge silos. Guide customers and agents to the best answer.
Streamline content authoring and management.


CONVERSATION HUB

Serve customers consistently across touchpoints. Empower agents with a modern
omnichannel desktop.


ANALYTICS HUB

Measure, manage, and optimize service operations. Personalize dashboards and
reports to meet business needs.




EGAIN SPECIAL EDITION


KNOWLEDGE MANAGEMENT
FOR DUMMIES

Download now





Experience the difference with a free no commitment 4-week pilot!


IITD

eGain has great technology and a unique way of doing things. We spend a lot of
time thinking about how large businesses can consume innovation quickly. eGain
Innovation in 30 Days™ (earlier known as eGain Try+Buy™) is a guided innovation
consumption model that is safe, easy, and risk-free. A typical client can begin
delivering knowledge and AI-powered customer service within days.

Ask for demo






TRUSTED BY LEADERS








WHAT OUR CUSTOMERS SAY







POWERFUL, ADAPTABLE, DEPENDABLE

“We have found the platform to be very robust, easy to use for agents and
authors, customizable, easy to integrate with our existing CRM, very adaptable
in gathering and consuming data and using this data to reduce the effort for
agents and improve the CX.”

Head of Knowledge Management, European telco giant
Telecommunication
3B – 10B USD



MANY INTEGRATIONS AVAILABLE WITH HELP AVAILABLE WHEN NEEDED

“eGain has partnered with us to ensure we have the highest quality software for
our customers to interact with. They provide many different channels so a
customer can choose what channel to communicate with us.”

Sr. Software Development Consultant
Insurance Industry
250M – 500M USD



EGAIN KNOWLEDGE MANAGEMENT TOOL

“Very easy to use, popular among end users, 150,000 end users, 13m hits/year,
and 300 content authors.”

Program Manager, mammoth government agency in healthcare
Government
50,000+ Employees



EGAIN DELIVERS ON COMMITMENTS AND MASTERS THE CUSTOMER EXPERIENCE

“We have successfully migrated 5,000 plus content articles and 6,0000 SharePoint
documents to create a powerful AI driven knowledge base that is the center of
support for our employees.”

KM Administrator, leading manufacturing company
Manufacturing
250M – 500M USD



EGAIN IS AN ESSENTIAL PART OF OUR CONTACT CENTER.

“eGain is responsive and committed to servicing our needs.”

Manager, Customer Service and Support
Insurance
10B – 30B USD













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LATEST NEWS

MAY 29, 2024



GLOBAL 50 MANUFACTURING GIANT TRUSTS EGAIN FOR KNOWLEDGE-POWERED CUSTOMER
SERVICE

Read more



MAY 9, 2024



EGAIN REPORTS CONTINUED MOMENTUM IN NEW LOGO WINS DRIVEN BY AI KNOWLEDGE
OFFERING

Read more



MAY 2, 2024



EGAIN ANNOUNCES WEBINAR ON GEN AI FOR SERVICE, FEATURING SUCCESS STORY FROM
LEADING UTILITY CLIENT

Read more









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