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Customer Communications Inspire Evolve

SaaS customer communication management

Inspire Flex

Enterprise customer communication management

Inspire Journey

Journey mapping, analytics & orchestration

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Customer process digitalization

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Singlife selects Quadient Inspire Journey to create an integrated view of their
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Key Priorities for Accounts Payable Leaders in 2023

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Quadient’s latest release of Inspire helps companies “Realise the Possible”

Users realise new ways to achieve a bold CX strategy that boosts resilience

Quadient 2022 Experience Partner Awards

Inspire Days recognises CXM partners outstanding contributions




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WELCOME TO QUADIENT


ACCOUNTS PAYABLE AUTOMATION BY BEANWORKS

An all-in-one cloud-based accounts payable automation solution for the world’s
accounting teams.

Learn more


DESIGN & DELIVER CUSTOMER COMMUNICATIONS ACROSS ALL CHANNELS

Explore the world's leading CCM solution.

Learn more


LOOKING FOR MAILING SOLUTIONS?

Visit mail.quadient.com/en-gb

Take me there


AUTOMATE DOCUMENT PREPARATION & DELIVERY

Document automation & multi-channel delivery for today's SMBs.

Learn more


QUADIENT HAS BEEN RECOGNISED FOR ITS AR SOLUTION

Magic Quadrant™ for Integrated Invoice-to-Cash Applications

Get the report


INSPIRE RELEASE 16 NOW AVAILABLE FOR UPGRADE

Expanded capabilities unlock new CX possibilities.

Learn more


EXPLORE THE QUADIENT HUB

FROM LINE-OF-BUSINESS (LOB) TO FINANCE AND ACCOUNTING, QUADIENT EMPOWERS TEAMS
TO ELIMINATE MANUAL TASKS, SPEED CASH CYCLES, REDUCE IT DEPENDENCE, AND CREATE
PERSONALISED CUSTOMER EXPERIENCES ACROSS ALL CHANNELS.

Customer experience
 * Customer communications
 * Journey mapping
 * Digital transformation

Document automation
 * Document automation
 * Communications delivery
 * Invoice presentment & payment


Accounts receivable
 * Credit assessment
 * Collections management
 * Accept payments
 * Cash application

Accounts payable
 * Expense management
 * Invoice matching
 * PO management
 * Issue payments


POWERING OVER 2 TRILLION CONNECTIONS EVERY YEAR FOR THE WORLD'S MOST TRUSTED
BRANDS




RE-IMAGINE YOUR COMMUNICATIONS

Master experience-driven communications for the entire customer journey.

Learn more


AUTOMATE DOCUMENT PREPARATION AND DELIVERY

Manage document preparation and multi-channel delivery from anywhere.

Learn more


AUTOMATE ACCOUNTS RECEIVABLE

Simplify collections, expedite invoice payments and reduce DSO.

Learn more


AUTOMATE ACCOUNTS PAYABLE

Automate your entire workflow from purchase orders to payments, the right way.

Learn more


DESIGN AND DELIVER CUSTOMER COMMUNICATIONS FOR DIGITAL, MOBILE AND PRINT

 * Centralise communications across your entire enterprise in the cloud, as a
   Managed Service or on-premise 
 * Leverage journey mapping insights to quickly eliminate customer pain points
 * Eliminate IT bottlenecks and easily create highly-personalised,
   customizable, and compliant channel-agnostic templates
 * Empower front-office staff to personalise and deliver content in-the-moment
 * Create customer-friendly digital processes with intelligent forms
 * Provide universal access to historical communications to support self-service

 

Learn more Request a demo


ANALYST ACCOLADES

Our innovative process automation and customer experience solutions have been
recognised by multiple leading analyst firms.


IDC MARKETSCAPE LEADER

Quadient named a Leader in IDC MarketScape: Worldwide Cloud CCM Applications,
2022


FORRESTER WAVE LEADER

Quadient named a Leader in The Forrester Wave: Journey Mapping Platforms, Q2,
2022


ASPIRE LEADERBOARD

Quadient named a Leader in the 2022 CCM-CXM Aspire Leaderboard


GARTNER MAGIC QUADRANT

Quadient recognised in 2023 Gartner® Magic Quadrant™ for Integrated
Invoice-to-Cash Applications


WHY CHOOSE QUADIENT?

Inspire has been a real game changer for us.

With Inspire Flex, we have leading-edge capabilities in terms of how we present
customer data and deliver content to our customers.

— Randi Gordon

Director, Customer Communications Management, Pacific Life

We have gone paperless since we have joined the AP automation world...

There's not as much manual input, so we have reduced errors.

— Andrei Viscu

Finance Integration Specialist at Steer Automotive Group


Our team feels heard with YayPay

The true competitive advantage that Quadient AR Powered by YayPay has, is the
relationship they have with their clients. My team feels heard, feels
appreciated, and we are active partners with YayPay. This results in success for
both of us.

— Peter Roller

Director of AR, LogMeIn

Improving the customer experience with Inspire

We are driving toward a seamless digital experience and meeting our customers
where they want to be met. We are improving the whole experience throughout, and
we’re able to do it very quickly with very low risk.

— Matt Daniels

VP and Chief Architect, Lincoln Financial Group

Saving 80 hours per week with Inspire

The way we were generating on-demand letters was inefficient. We currently
process a few hundred on-demand letters per day and are saving five minutes per
transaction, which translates to 16 person-hours saved every day.

— Brian Pead

Assistant Vice President, Annuity Applications, Pacific Life



Inspire has been a real game changer for us.

With Inspire Flex, we have leading-edge capabilities in terms of how we present
customer data and deliver content to our customers.

— Randi Gordon

Director, Customer Communications Management, Pacific Life

We have gone paperless since we have joined the AP automation world...

There's not as much manual input, so we have reduced errors.

— Andrei Viscu

Finance Integration Specialist at Steer Automotive Group


Our team feels heard with YayPay

The true competitive advantage that Quadient AR Powered by YayPay has, is the
relationship they have with their clients. My team feels heard, feels
appreciated, and we are active partners with YayPay. This results in success for
both of us.

— Peter Roller

Director of AR, LogMeIn

Improving the customer experience with Inspire

We are driving toward a seamless digital experience and meeting our customers
where they want to be met. We are improving the whole experience throughout, and
we’re able to do it very quickly with very low risk.

— Matt Daniels

VP and Chief Architect, Lincoln Financial Group

Saving 80 hours per week with Inspire

The way we were generating on-demand letters was inefficient. We currently
process a few hundred on-demand letters per day and are saving five minutes per
transaction, which translates to 16 person-hours saved every day.

— Brian Pead

Assistant Vice President, Annuity Applications, Pacific Life



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INTEGRATIONS AT A GLANCE



At Quadient, we help companies build powerful connections with their customers.

Because connections matter.

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