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Home Smartphone


T-MOBILE IS LAYING OFF MORE THAN 67% OF ITS HIGHLY REGARDED CUSTOMER SERVICE
STAFF

by Tech
June 6, 2023
in Smartphone
0



T-Force is what T-Mobile calls its customer service team who can be reached on
Twitter and Facebook. Separate from the rest of T-Mobile’s customer service
team, T-Force provides help to T-Mobile subscribers that is fast and accurate.
However, all good things come to an end and according to a report on Reddit
which has been independently confirmed by According to the Mobile Report, a
large percentage of T-Force employees have lost their jobs.
The Reddit post, written by “Scheming_Potato” says, “T-Force is being reduced to
5 US call centers, effective immediately. This will impact frontline and
management in all affected sites. They are essentially replacing permanent and
experienced specialists by new employees from call centers.
If you’ve noticed an increase in a Messaging-like experience (the people you
talk to on the app), that’s why.”
The post continues: “T-Force as you know it has been dying for over a year now
with a range of employees and consumers [service] policy changes. It has been
rumored for quite some time that several executive leaders in the company
dislike T-Force for some unknown reason. T-Force was a division founded and
nurtured by former CEO John Legere, and it broke boundaries in the social space.
That era is over.”







If the message is correct, the number of T-Force support centers will drop from
17 to 5. The changes will take effect immediately. A Reddit post from a verified
T-Mobile employee explains how some T-Force employees found out they had been
laid off. Redditor “carmenellie” wrote: “Please be kind to the T-Force folks
working today. Communication on this has been terrible, most of our leadership
is offline, many logged in to work today and found themselves have lost access
to the system, and those who remain are incredibly confused and saddened.”

An affected former T-Force employee told The Mobile Report that T-Mobile gave
him two options. He can move to a nearby call center with T-Mobile covering the
costs of the move through a lump sum payment, or he can accept the dismissal and
receive severance pay. The payment consists of two Paid Time Off (PTO) payments,
including pay stubs through August 4. In addition, the severance package
includes 10 shares of T-Mobile stock valued at approximately $1,322.

The dismissed employees have until June 12 to decide whether to move or take the
severance package. With T-Force up to five service centers and as many as 1,000
employees leaving the unit, T-Mobile customers may not get the T-Force customer
service they’ve become accustomed to. Last April, T-Mobile has reduced live chat
support hours from 24 hours a day to 6am – 12am Central Time.

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