firsthire.taleo.net
Open in
urlscan Pro
160.34.64.114
Public Scan
Submitted URL: http://url525.jobfindah.com/ls/click?upn=fkFgNHbUkQNCg4bKh0qvacsCtgxGl-2F-2FjqcORAeGJmmqxRQUC3NDrVn1RelhFkGycUUeYWQsRdWw35IE...
Effective URL: https://firsthire.taleo.net/careersection/fsl_ext_quick_us/jobdetail.ftl?job=22000837&tz=GMT-05%3A00&tzname=America%2FNew_York
Submission: On February 22 via api from US — Scanned from DE
Effective URL: https://firsthire.taleo.net/careersection/fsl_ext_quick_us/jobdetail.ftl?job=22000837&tz=GMT-05%3A00&tzname=America%2FNew_York
Submission: On February 22 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
Name: ftlform — POST jobdetail.ftl
<form name="ftlform" id="ftlform" method="post" action="jobdetail.ftl"><input type="hidden" name="lang" id="lang" value="en"><input type="hidden" name="ftlpageid" id="ftlpageid" value="requisitionDescriptionPage"><input type="hidden" name="ftlcompid"
id="ftlcompid" value=""><input type="hidden" name="ftlinterfaceid" id="ftlinterfaceid" value=""><input type="hidden" name="ftlcompclass" id="ftlcompclass" value=""><input type="hidden" name="ftlhistory" id="ftlhistory"
value="1645553657158|3.0.4.1.19.15.20"><input type="hidden" name="ftlPageHistory" id="ftlPageHistory" value=""><input type="hidden" name="ftlstate" id="ftlstate" value=""><input type="hidden" name="ftlwinscr" id="ftlwinscr" value=""><input
type="hidden" name="jsfCmdId" id="jsfCmdId" value=""><input type="hidden" name="ftlerrors" id="ftlerrors" value=""><input type="hidden" name="portal" id="portal" value=""><input type="hidden" name="tz" id="tz" value="GMT+00:00"><input
type="hidden" name="skipAlternate" id="skipAlternate" value=""><input type="hidden" name="iniurl.src" id="iniurl.src" value=""><input type="hidden" name="iniurl.media_id" id="iniurl.media_id" value=""><input type="hidden" name="iniurl.sns_id"
id="iniurl.sns_id" value=""><input type="hidden" name="iniurl.use_up" id="iniurl.use_up" value=""><input type="hidden" name="iniurl.refid" id="iniurl.refid" value=""><input type="hidden" name="iniurl.evtr" id="iniurl.evtr" value=""><input
type="hidden" name="iniurl.isSocialSrc" id="iniurl.isSocialSrc" value=""><input type="hidden" name="listLabels" id="listLabels" value=""><input type="hidden" name="rdPager.pagerLabelTT" id="rdPager.pagerLabelTT" value="Go to job {0}"><input
type="hidden" name="ftlISWLD" id="ftlISWLD" value="false"><input type="hidden" name="actOpenRequisitionDescriptionPrintable.requisitionNo" id="actOpenRequisitionDescriptionPrintable.requisitionNo" value=""><input type="hidden"
name="navigate.target" id="navigate.target" value=""><input type="hidden" name="isListEmpty" id="isListEmpty" value="false"><input type="hidden" name="serializedCriteria" id="serializedCriteria" value=""><input type="hidden"
name="actOnReqReferFriendReqDesc.requisitionNo" id="actOnReqReferFriendReqDesc.requisitionNo" value=""><input type="hidden" name="calloutPageDisplayed" id="calloutPageDisplayed" value="true"><input type="hidden" name="displayAsMainHeader"
id="displayAsMainHeader" value="false"><input type="hidden" name="confirmBeaconReset.aor" id="confirmBeaconReset.aor" value="false"><input type="hidden" name="actApplyOnReq.candidateNo" id="actApplyOnReq.candidateNo" value=""><input type="hidden"
name="careerPortalFullVersionURL" id="careerPortalFullVersionURL" value=""><input type="hidden" name="rdPager.nbDisplayPage" id="rdPager.nbDisplayPage" value="5"><input type="hidden" name="actOnReqReferFriendReqDesc.candidateNo"
id="actOnReqReferFriendReqDesc.candidateNo" value=""><input type="hidden" name="actOpenRequisitionDescriptionPrintable.locale" id="actOpenRequisitionDescriptionPrintable.locale" value=""><input type="hidden" name="jobsPerPageCaption"
id="jobsPerPageCaption" value="Job {0} out of {1}"><input type="hidden" name="rdPager.pagerLabelAfterNextHidden" id="rdPager.pagerLabelAfterNextHidden" value=" "><input type="hidden" name="rdPager.pageLabelAfterHidden"
id="rdPager.pageLabelAfterHidden" value=" "><input type="hidden" name="emptyListToken" id="emptyListToken" value=""><input type="hidden" name="rdPager.pageLabelBeforeHidden" id="rdPager.pageLabelBeforeHidden" value=" "><input type="hidden"
name="csrftoken" id="csrftoken" value="59J6EKaU7LrzUx59S2zSPishhUcOKphnggqtbrhL2Nk="><input type="hidden" name="listLocales" id="listLocales" value=""><input type="hidden" name="rdPager.listId" id="rdPager.listId" value="descRequisition"><input
type="hidden" name="rdPager.pagerLabelPreviousTT" id="rdPager.pagerLabelPreviousTT" value="Go to the previous job"><input type="hidden" name="interfaceIdForTimeZone" id="interfaceIdForTimeZone" value="requisitionDescriptionInterface"><input
type="hidden" name="rdPager.pagerLabelBeforeNextHidden" id="rdPager.pagerLabelBeforeNextHidden" value=" "><input type="hidden" name="actOpenRequisitionDescriptionPrintable.openMode" id="actOpenRequisitionDescriptionPrintable.openMode"
value="default"><input type="hidden" name="displayUrgentNeed" id="displayUrgentNeed" value=""><input type="hidden" name="navigate.url" id="navigate.url" value=""><input type="hidden" name="openDescFrom" id="openDescFrom" value="default"><input
type="hidden" name="careerPortalFullVersionURLEnabled" id="careerPortalFullVersionURLEnabled" value="false"><input type="hidden" name="isApplicantUser" id="isApplicantUser" value="true"><input type="hidden" name="initialHistoryOld"
id="initialHistoryOld" value=""><input type="hidden" name="tabLevel1.selected" id="tabLevel1.selected" value="tabJS"><input type="hidden" name="actAddRequisitionToCart.requisitionNo" id="actAddRequisitionToCart.requisitionNo" value=""><input
type="hidden" name="basicReqSearch.url" id="basicReqSearch.url" value=""><input type="hidden" name="listEmptyIsApplicantUser" id="listEmptyIsApplicantUser" value="false"><input type="hidden" name="rdPager.pagerLabelNext"
id="rdPager.pagerLabelNext" value="Next"><input type="hidden" name="descRequisition.hasElements" id="descRequisition.hasElements" value="false"><input type="hidden" name="actOpenRequisitionDescriptionPrintable.myReferralsCurrentPage"
id="actOpenRequisitionDescriptionPrintable.myReferralsCurrentPage" value="1"><input type="hidden" name="cshtstate" id="cshtstate" value="210080;28922|"><input type="hidden" name="displayDraft" id="displayDraft" value=""><input type="hidden"
name="commonDescriptionForAddThis" id="commonDescriptionForAddThis" value=""><input type="hidden" name="descriptionLogginMandatory" id="descriptionLogginMandatory" value="false"><input type="hidden" name="ftlISWLDMessage" id="ftlISWLDMessage"
value=""><input type="hidden" name="basicReqSearch.target" id="basicReqSearch.target" value=""><input type="hidden" name="isJobCartActionDisplayed" id="isJobCartActionDisplayed" value="true"><input type="hidden" name="confirmBeaconTimedOut.a"
id="confirmBeaconTimedOut.a" value=""><input type="hidden" name="rdPager.pagerLabelAfterPreviousHidden" id="rdPager.pagerLabelAfterPreviousHidden" value=" "><input type="hidden" name="rdPager.pagerLabelNextTT" id="rdPager.pagerLabelNextTT"
value="Go to the next job"><input type="hidden" name="pBeaconBeat" id="pBeaconBeat" value="300000"><input type="hidden" name="rdPager.refreshMessageLabel" id="rdPager.refreshMessageLabel" value=""><input type="hidden"
name="descRequisition.nbElements" id="descRequisition.nbElements" value="0"><input type="hidden" name="actOnReqReferAgentReqDesc.requisitionNo" id="actOnReqReferAgentReqDesc.requisitionNo" value=""><input type="hidden"
name="actApplyOnReq.requisitionNo" id="actApplyOnReq.requisitionNo" value=""><input type="hidden" name="actApplyOnReq.mode" id="actApplyOnReq.mode" value=""><input type="hidden" name="displayCalloutInLegend" id="displayCalloutInLegend"
value="true"><input type="hidden" name="tabLevel2b.selected" id="tabLevel2b.selected" value=""><input type="hidden" name="rdPager.requisitionNo" id="rdPager.requisitionNo" value=""><input type="hidden" name="initialHistoryPage"
id="initialHistoryPage" value="-1"><input type="hidden" name="requisitionno" id="requisitionno" value="28922"><input type="hidden" name="pSessionWarning" id="pSessionWarning" value="2400000"><input type="hidden" name="descRequisition.size"
id="descRequisition.size" value="5"><input type="hidden" name="jobboardListPageTitle" id="jobboardListPageTitle" value=""><input type="hidden" name="alreadyAppliedColumnDisplayed" id="alreadyAppliedColumnDisplayed" value="false"><input
type="hidden" name="rdPager.pagerLabelBeforePreviousHidden" id="rdPager.pagerLabelBeforePreviousHidden" value=" "><input type="hidden" name="descRequisition.isEmpty" id="descRequisition.isEmpty" value="true"><input type="hidden"
name="actOnReqReferAgentReqDesc.candidateNo" id="actOnReqReferAgentReqDesc.candidateNo" value=""><input type="hidden" name="jobCartIcon" id="jobCartIcon" value="cart_black.gif"><input type="hidden" name="tabLevel2a.selected"
id="tabLevel2a.selected" value="tabBasicReqSearch"><input type="hidden" name="rdPager.pagerLabelPrevious" id="rdPager.pagerLabelPrevious" value="Previous"><input type="hidden" name="actOpenRequisitionDescriptionPrintable.viewMode"
id="actOpenRequisitionDescriptionPrintable.viewMode" value="defaultView"><input type="hidden" name="rdPager.pagerLabelCount" id="rdPager.pagerLabelCount" value="Go to job {0}"><input type="hidden" name="listCount" id="listCount" value="1"><input
type="hidden" name="pSessionTimeout" id="pSessionTimeout" value="3600000"><input type="hidden" name="addThisRequired" id="addThisRequired" value="true"><input type="hidden" name="actOnReqReferAgentReqDesc.mode" id="actOnReqReferAgentReqDesc.mode"
value=""><input type="hidden" name="focusOnField" id="focusOnField" value=""><input type="hidden" name="applicationCandidateNo" id="applicationCandidateNo" value=""><input type="hidden" name="actOnReqReferFriendReqDesc.mode"
id="actOnReqReferFriendReqDesc.mode" value=""><input type="hidden" name="confirmBeaconTimedOut.aor" id="confirmBeaconTimedOut.aor" value="false"><input type="hidden" name="restoreInitialHistoryOnRefresh" id="restoreInitialHistoryOnRefresh"
value="false"><input type="hidden" name="signedIn" id="signedIn" value="false"><input type="hidden" name="initialHistory" id="initialHistory"
value="ftlx0!|!ftlUtil_resetPage!%24!requisitionDescriptionInterface!|!descRequisition!|!rdPager!%24!28922!|!true!|!28922!|!false!|!Submission for the position%5C: Customer Support Analyst - (Job Number%5C: 22000837)!|!false!|!28922!|!false!|!true!|!https%5C://firsthire.taleo.net/careersection/jobdetail.ftl?job=22000837%26lang=en!|!Customer Support Analyst!|!true!|!Customer Support Analyst!|!22000837!|!!*!%3Cp style=%22margin-bottom%5C:11px;font-family%5C: Arial;%22%3E%3Cspan style=%22color%5C:#c0392b;%22%3E%3Cstrong%3EMUST be located near Dallas, TX. Non-local applicants will not be considred.%3C/strong%3E%3C/span%3E%3C/p%3E%0A%0A%3Cp style=%22margin-bottom%5C:11px;font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:11pt%22%3E%3Cspan style=%22line-height%5C:107%%22%3E%3Cspan style=%22font-family%5C:Calibri,sans-serif%22%3EAs a Customer Service Analyst, you%26rsquo;ll perform case intake and support via portal, email, chat, and phone for our enterprise software customers.%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cp class=%22paragraph%22 style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cb%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3ERESPONSIBILITIES%5C:%3C/span%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EMonitor case queue in Salesforce Service Cloud%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EHandle inbound chats and phone calls from customers and create Salesforce cases%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EAnalyze customer problem statement and gather additional information needed for troubleshooting as needed%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EAnalyze priority and severity of customer issues, and update case accordingly%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EProvide answers to customers for basic issues with documented solutions%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3ECommunicate directly with customers and set expectations%26nbsp;%3C/span%3E%3C/span%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3ECommunicate directly with Customer Support staff and leadership team to escalate cases as needed%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EResolve license renewal and other administrative cases and tasks%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EThoroughly document Salesforce case details %3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp class=%22MsoNoSpacing%22 style=%22font-family%5C: Arial;%22%3E%26nbsp;%3C/p%3E%0A!|!!*!%3Cp style=%22margin-bottom%5C:11px;font-family%5C: Arial;%22%3E%3Cspan style=%22color%5C:#c0392b;%22%3E%3Cstrong%3EMUST be located near Dallas, TX. Non-local applicants will not be considred.%3C/strong%3E%3C/span%3E%3C/p%3E%0A%0A%3Cp style=%22margin-bottom%5C:11px;font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:11pt%22%3E%3Cspan style=%22line-height%5C:107%%22%3E%3Cspan style=%22font-family%5C:Calibri,sans-serif%22%3EAs a Customer Service Analyst, you%26rsquo;ll perform case intake and support via portal, email, chat, and phone for our enterprise software customers.%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cp class=%22paragraph%22 style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cb%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3ERESPONSIBILITIES%5C:%3C/span%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EMonitor case queue in Salesforce Service Cloud%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EHandle inbound chats and phone calls from customers and create Salesforce cases%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EAnalyze customer problem statement and gather additional information needed for troubleshooting as needed%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EAnalyze priority and severity of customer issues, and update case accordingly%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EProvide answers to customers for basic issues with documented solutions%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3ECommunicate directly with customers and set expectations%26nbsp;%3C/span%3E%3C/span%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3ECommunicate directly with Customer Support staff and leadership team to escalate cases as needed%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EResolve license renewal and other administrative cases and tasks%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EThoroughly document Salesforce case details %3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp class=%22MsoNoSpacing%22 style=%22font-family%5C: Arial;%22%3E%26nbsp;%3C/p%3E%0A!|!!*!%3Cp class=%22MsoNoSpacing%22 style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:11pt%22%3E%3Cspan style=%22font-family%5C:Calibri,sans-serif%22%3E%3Cb%3EREQUIRED%5C: %3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EHigh school diploma or general education degree (GED) required%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EMinimum %3Cstrong%3E1 year experience supporting software customers%3C/strong%3E via phone, chat, and portal channels%26nbsp;required, preferably in a SaaS environment%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size%5C:11pt%22%3E%3Cspan style=%22font-family%5C:Calibri,sans-serif%22%3EAbility to pick up technology and financial domain concepts%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EAbility to communicate professionally in both written and verbal English language%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EStrong analytical troubleshooting skills%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3ECurrent permanent US Work Authorization required%3C/span%3E%3C/span%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp class=%22paragraph%22 style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cb%3E%3Ci%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3ETechnical Requirements%5C:%3C/span%3E%3C/span%3E%3C/i%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EExperience with Salesforce Service Cloud %3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EExperience with entire Microsoft Office Suite and Microsoft Windows%26nbsp;%3C/span%3E%3C/span%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp class=%22paragraph%22 style=%22font-family%5C: Arial;%22%3E%26nbsp;%3C/p%3E%0A%0A%3Cp class=%22paragraph%22 style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:11pt%22%3E%3Cspan style=%22line-height%5C:normal%22%3E%3Cspan style=%22font-family%5C:Calibri,sans-serif%22%3E%3Cspan style=%22font-size%5C:8.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif%22%3E%3Cspan style=%22color%5C:black%22%3EFirstsource Transaction Services, LLC. is an equal opportunity employer that does not discriminate on the basis of age (40 %26amp; over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cp class=%22paragraph%22 style=%22font-family%5C: Arial;%22%3E#IND-FS%3C/p%3E%0A!|!!*!%3Cp class=%22MsoNoSpacing%22 style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:11pt%22%3E%3Cspan style=%22font-family%5C:Calibri,sans-serif%22%3E%3Cb%3EREQUIRED%5C: %3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EHigh school diploma or general education degree (GED) required%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EMinimum %3Cstrong%3E1 year experience supporting software customers%3C/strong%3E via phone, chat, and portal channels%26nbsp;required, preferably in a SaaS environment%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size%5C:11pt%22%3E%3Cspan style=%22font-family%5C:Calibri,sans-serif%22%3EAbility to pick up technology and financial domain concepts%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EAbility to communicate professionally in both written and verbal English language%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EStrong analytical troubleshooting skills%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3ECurrent permanent US Work Authorization required%3C/span%3E%3C/span%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp class=%22paragraph%22 style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cb%3E%3Ci%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3ETechnical Requirements%5C:%3C/span%3E%3C/span%3E%3C/i%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EExperience with Salesforce Service Cloud %3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22paragraph%22%3E%3Cspan style=%22font-size%5C:12pt%22%3E%3Cspan style=%22vertical-align%5C:baseline%22%3E%3Cspan style=%22font-family%5C:%26quot;Times New Roman%26quot;,serif%22%3E%3Cspan style=%22font-size%5C:11.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif%22%3EExperience with entire Microsoft Office Suite and Microsoft Windows%26nbsp;%3C/span%3E%3C/span%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp class=%22paragraph%22 style=%22font-family%5C: Arial;%22%3E%26nbsp;%3C/p%3E%0A%0A%3Cp class=%22paragraph%22 style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:11pt%22%3E%3Cspan style=%22line-height%5C:normal%22%3E%3Cspan style=%22font-family%5C:Calibri,sans-serif%22%3E%3Cspan style=%22font-size%5C:8.0pt%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif%22%3E%3Cspan style=%22color%5C:black%22%3EFirstsource Transaction Services, LLC. is an equal opportunity employer that does not discriminate on the basis of age (40 %26amp; over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cp class=%22paragraph%22 style=%22font-family%5C: Arial;%22%3E#IND-FS%3C/p%3E%0A!|!United States-Texas-Dallas!|!United States-Texas-Dallas!|!!|!!|!!|!!|!!|!!|!!|!!|!Associate!|!Associate!|!HPHS - Onshore Operations!|!HPHS - Onshore Operations!|!!|!!|!!|!!|!!|!!|!!|!!|!!|!!|!!|!!|!Feb 22, 2022, 9%5C:14%5C:54 AM!|!Feb 22, 2022, 9%5C:14%5C:54 AM!|!false!|!28922!|!28922!|!true!|!28922!|!false!|!Submission for the position%5C: Customer Support Analyst - (Job Number%5C: 22000837)!|!false!|!28922!|!false!|!true!|!https%5C://firsthire.taleo.net/careersection/jobdetail.ftl?job=22000837%26lang=en!|!Customer Support Analyst!|!true!%24!ftlerrors!|!!|!descRequisition.size!|!1!|!descRequisition.nbElements!|!1!|!descRequisition.isEmpty!|!false!|!descRequisition.hasElements!|!true!|!pSessionTimeout!|!0!|!pSessionWarning!|!0!|!pBeaconBeat!|!0!|!focusOnField!|!!|!csrftoken!|!VbZlRzGd5QEKUyVv3OYZrV5LoQkUN1Fi46ieZa419bc=!|!emptyListToken!|!!|!isListEmpty!|!false!|!listCount!|!!|!displayCalloutInLegend!|!true!|!addThisRequired!|!true!|!jobboardListPageTitle!|!!|!commonDescriptionForAddThis!|!!|!alreadyAppliedColumnDisplayed!|!false!|!displayDraft!|!!|!displaymessage!|!false!|!initialHistoryPage!|!1!|!restoreInitialHistoryOnRefresh!|!false!|!applicationCandidateNo!|!!|!calloutPageDisplayed!|!true!|!descriptionLogginMandatory!|!false!|!displayAsMainHeader!|!false!|!displayListingsPerPage!|!false!|!displayUrgentNeed!|!!|!isApplicantUser!|!true!|!jobsPerPageCaption!|!Job {0} out of {1}!|!listEmptyIsApplicantUser!|!true!|!listLabels!|!!|!listLocales!|!!|!requisitionno!|!28922!|!interfaceIdForTimeZone!|!requisitionDescriptionInterface!|!isJobCartActionDisplayed!|!true!|!openDescFrom!|!default!|!serializedCriteria!|!!|!sortby!|!11!%24!requisitionDescriptionInterface!|!!|!!|!!|!!|!!|!Apply for this position online!|!Apply by Email!|!Apply to this position by email!|!Add this position to the job cart!|!!|!Job Description!|!Tell us about a friend who might be interested in this job. All privacy rights will be protected.!|!false!|!Tell us about a person who might be interested in working for our organization. All privacy rights will be protected.!|!true!|! !|!Apply for this position online!|!Apply to this position by email!|!Add this position to the job cart!|!!|!!|!!|!"><input
type="hidden" name="displayListingsPerPage" id="displayListingsPerPage" value="false"><input type="hidden" name="sortby" id="sortby" value="11"><input type="hidden" name="displaymessage" id="displaymessage" value="false"><input type="hidden"
name="confirmBeaconReset.a" id="confirmBeaconReset.a" value=""><input type="hidden" name="rdPager.currentPage" id="rdPager.currentPage" value="-1">
<div class="masterbody">
<div>
<div id="topNavInterface" class="headersection">
<div id="topNavInterface.Header">
<div class="box">
<div class="boxtop">
<div class="boxb1-top">
<p></p>
</div>
<div class="boxb2-top">
<p></p>
</div>
<div class="boxb3-top">
<p></p>
</div>
<div class="boxb4-top">
<p></p>
</div>
</div>
</div>
<div id="topNavInterface.pnlHeader" class="headerpanel">
<div class="userpanel leftpanel"><span id="topNavInterface.userNameLabel" class="username">Welcome, glad to hear from you!</span>
<div id="topNavInterface.isMyAccountDisplayed" style="display: inline"><span class="separator" aria-hidden="true">|</span><span
class="metalink nowrap"><a id="topNavInterface.myAccountAction" title="Access the account setup page" href="#" onclick="javascript:setEvent(event);candidate_myAccountAction('topNavInterface','myaccount');return ftlUtil_followLink(this);">My Account Options</a></span>
</div>
</div>
<div class="rightpanel">
<div class="metapanel">
<div id="topNavInterface.pnlMetaGroup" class="metagrouppanel"><img src="/careersection/2021PRD.4.1.19.3.0/images/cart_black.gif" id="topNavInterface.ID174" class="metalinkimg" title="My Job Cart" alt="My Job Cart"><span
class="metalink"><a id="topNavInterface.jobCartAction" title="Access the job cart page" href="#" onclick="javascript:setEvent(event);ftlPage_doNavigate('topNavInterface','navigate','myJobCartPage');return ftlUtil_followLink(this);">My Job Cart</a></span><span
class="separator" aria-hidden="true">|</span>
<div id="topNavInterface.loginPanel" class="metalink metalinkinline" signouthiddentext="Sign Out" signouttthiddentext="Log out of the system" signinhiddentext="Sign In" signintthiddentext="Log in to the system">
<div id="topNavInterface.signInPanel" class="metalink metalinkinline">
<a id="topNavInterface.loginAction" title="Log in to the system" href="#" onclick="javascript:setEvent(event);ftlPage_doLogin('topNavInterface','login');return ftlUtil_followLink(this);">Sign In</a></div>
</div>
</div>
</div>
</div>
<div class="clearpanel">
<p></p>
</div>
<div id="topNavInterface.BeaconPanel">
<div id="topNavInterface.confirmBeaconReset" class="messagecontentpanel ftlconfirm" role="alert" aria-hidden="true" style="display: none;">
<div class="messagewarningpanel"><span id="topNavInterface.titleBeaconReset" class="messagetitle">This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes.</span>
<div class="separatorpanel"></div><span id="topNavInterface.messageBeaconReset" class="messagetext">Click OK to reset the timer to {0} minutes.</span><input type="button" value="OK" id="topNavInterface.answerConfirmBeaconReset"
class="inputbutton" title="Reset the timer"
onclick="javascript:setEvent(event);ftlconfirm_answer('topNavInterface','','answerConfirmBeaconReset',false);ftlUtil_resetSessionBeacon('topNavInterface','confirmBeaconResetOk');ftlconfirm_hide('topNavInterface','confirmBeaconReset','restoreFocus');return ftlUtil_followLink(this);">
</div>
</div>
<div id="topNavInterface.confirmBeaconTimedOut" class="messagecontentpanel ftlconfirm" role="alert" aria-hidden="true" style="display: none;">
<div class="messagewarningpanel"><span id="topNavInterface.titleBeaconTimedOut" class="messagetitle">You have been signed out.</span>
<div class="separatorpanel"></div><span id="topNavInterface.messageBeaconTimedOut" class="messagetext">This service is set to sign out after {0} minutes of inactivity.</span>
</div>
</div>
</div>
<ul class="linkpanel" id="topNavInterface.tabLevel1" style="display: block;">
<li interfaceid="topNavInterface" id="topNavInterface.tabJS" class="selectedlink">
<div class="magnifierimg">
<p></p>
</div>
<div class="grouplink"><span class="">Job Search</span>
<div id="topNavInterface.jobSearchTabAction" style="display: none;"></div>
</div>
</li>
<li interfaceid="topNavInterface" id="topNavInterface.tabMY" class="link">
<a id="topNavInterface.myJobPageTabActionS" href="#" onclick="javascript:setEvent(event);ftlPage_doNavigate('topNavInterface','navigate','mySubmissionsPage');return ftlUtil_followLink(this);" title="Go to the section My Jobpage">My Jobpage</a>
</li>
</ul>
</div>
<ul class="link2panel" id="topNavInterface.tabLevel2a" style="display: block;">
<li interfaceid="topNavInterface" id="topNavInterface.tabBasicReqSearch" class="selectedlink2"><span class="">Basic Search</span>
<div id="topNavInterface.basicSearchTabAction" style="display: none;"></div>
</li>
<li aria-hidden="true" class="separatorlink2">|</li>
<li interfaceid="topNavInterface" id="topNavInterface.tabAdvancedReqSearch" class="link2">
<a id="topNavInterface.advancedSearchTabAction" href="#" onclick="javascript:setEvent(event);ftlPage_doNavigate('topNavInterface','navigate','reqListAdvancedPage');return ftlUtil_followLink(this);" title="Open the page Advanced Search">Advanced Search</a>
</li>
<li aria-hidden="true" class="separatorlink2">|</li>
</ul>
<div id="topNavInterface.tabLevel2b" style="display: none;"></div>
</div>
</div>
<div class="mainsection">
<div class="requisitionDescription">
<div id="requisitionDescriptionInterface"><a name="mainContent" href="#" class="hidden-audible" tabindex="-1"><span>Beginning of the main content section.</span></a>
<div class="metagrouppanel">
<div class="metapanel2"><span
class="metalink2"><a id="requisitionDescriptionInterface.backAction" title="Return to the Career section home page" href="#" onclick="javascript:setEvent(event);requisition_navigateToHomePage('requisitionDescriptionInterface','navigateToHomePage');return ftlUtil_followLink(this);">Return to the home page</a></span>
</div>
<div class="metapanel"><span
class="metalink2"><a id="requisitionDescriptionInterface.printFormatAction" title="View a printable version of the job description" href="#" onclick="javascript:setEvent(event);requisition_openRequisitionDescriptionView('requisitionDescriptionInterface','actOpenRequisitionDescriptionPrintable',_ftl_api.intVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.ID844', this),'printableView');return ftlUtil_followLink(this);">Printable Format</a></span>
</div>
</div>
<div id="_ftlmessages_hide" style="display: none;"></div>
<div><span class=""> </span></div>
<div class="ftllist" id="requisitionDescriptionInterface.descRequisitionContainer">
<table role="presentation" cellpadding="0" cellspacing="0" id="requisitionDescriptionInterface.descRequisition" class="tablelist">
<tbody>
<tr id="requisitionDescriptionInterface.ID3338.row" class="ftlcopy ftlrow" style="">
<td class="columnfull">
<div class="columnfull">
<div id="requisitionDescriptionInterface.buttongrouppanelTop.row1" title="">
<div id="requisitionDescriptionInterface.ID1232.row1" title="" style="display: inline;"><input type="button" value="Apply Online" id="requisitionDescriptionInterface.UP_APPLY_ON_REQ.row1" class="inputbutton"
onclick="javascript:setEvent(event);requisition_applyOnRequisition('requisitionDescriptionInterface','actApplyOnReq',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1244', this),'application');return ftlUtil_followLink(this);"
title="Apply for this position online"></div>
<div id="requisitionDescriptionInterface.ID1267" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID1302" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID1338.row1" title="" style="display: inline;"><input type="button" value="Add to My Job Cart" id="requisitionDescriptionInterface.UP_ADD_TO_JOB_CART.row1" class="inputbutton"
onclick="javascript:setEvent(event);requisition_addRequisitionToCart('requisitionDescriptionInterface','actAddRequisitionToCart',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1358', this),_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1362', this));requisition_prepareNoteHiding('requisitionDescriptionInterface','hideNote');return ftlUtil_followLink(this);"
title="Add this position to the job cart"></div>
<div id="requisitionDescriptionInterface.ID1382.row1" title="" style="display: inline;"><span id="span_requisitionDescriptionInterface.UP_ADDTHIS.row1"
title=""><a style="display:inline; position:relative; top:3px" id="_cs_addthis_requisitionDescriptionInterface.UP_ADDTHIS.row1" title=""><img width="125" height="16" border="0" alt="Share" src="https://s7.addthis.com/static/btn/v2/lg-share-en.gif"></a><input
type="hidden" id="url.row1" value="javascript:requisitionDescriptionInterface|requisitionDescriptionInterface.descRequisition|requisitionDescriptionInterface.ID1386" title=""><input type="hidden" id="title.row1"
value="javascript:requisitionDescriptionInterface|requisitionDescriptionInterface.descRequisition|requisitionDescriptionInterface.ID1392" title=""><input type="hidden" id="description.row1"
value="Click the link provided to see the complete job description." title=""></span></div>
</div><span class=""> </span>
<div><span id="requisitionDescriptionInterface.requisitionDescriptionTitleLabel.row1" class="hidden-audible" title="">Job Description - Customer Support Analyst (22000837)</span></div>
<h1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header">
<div><span id="requisitionDescriptionInterface.requisitionDescriptionTitle.row1" class="subtitle" title="">Job Description</span><span class="inline"> </span></div>
</h1>
<div class="mastercontentpanel3">
<table role="presentation" cellpadding="0" cellspacing="0" class="tablelist">
<tbody>
<tr id="requisitionDescriptionInterface.ID3624.row.row1" class="ftlrow" title="">
<td class="columnfull">
<div class="editablesection">
<div id="requisitionDescriptionInterface.ID1472.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" class="titlepage" title="">Customer Support
Analyst</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1487.row1" class="titlepage" title="">-</span><span class="inline"> </span><span
id="requisitionDescriptionInterface.ID1497.row1" class="titlepage" title="">(</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" class="titlepage" title="">22000837</span><span
id="requisitionDescriptionInterface.ID1511.row1" class="titlepage" title="">)</span></div>
<div id="requisitionDescriptionInterface.ID1518.row1" class="contentlinepanel" title="">
<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline">
<div id="requisitionDescriptionInterface.ID1534.row1" class="inlinepanel" title="" style="display: inline;"><span class="subtitle">Description</span></div>
</h2><span class="blockpanel"><span class=""> </span></span><span id="requisitionDescriptionInterface.ID1561.row1" class="text" title="">
<p style="margin-bottom:11px;font-family: Arial;"><span style="color:#c0392b;"><strong>MUST be located near Dallas, TX. Non-local applicants will not be considred.</strong></span></p>
<p style="margin-bottom:11px;font-family: Arial;"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">As a Customer Service Analyst, you’ll perform case
intake and support via portal, email, chat, and phone for our enterprise software customers.</span></span></span></p>
<p class="paragraph" style="font-family: Arial;"><span style="font-size:12pt"><span style="vertical-align:baseline"><span
style="font-family:"Times New Roman",serif"><b><span style="font-size:11.0pt"><span style="font-family:"Calibri",sans-serif">RESPONSIBILITIES:</span></span></b></span></span></span>
</p>
<ul>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Monitor case queue in Salesforce Service Cloud</span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Handle inbound chats and phone calls from customers and create Salesforce cases</span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Analyze customer problem statement and gather additional information needed for troubleshooting as needed</span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Analyze priority and severity of customer issues, and update case accordingly</span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Provide answers to customers for basic issues with documented solutions</span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Communicate directly with customers and set expectations </span></span> </span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Communicate directly with Customer Support staff and leadership team to escalate cases as needed</span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Resolve license renewal and other administrative cases and tasks</span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Thoroughly document Salesforce case details </span></span></span></span></span></li>
</ul>
<p class="MsoNoSpacing" style="font-family: Arial;"> </p>
</span><span class="blockpanel"><span class=""> </span></span>
</div>
<div id="requisitionDescriptionInterface.ID1576.row1" class="contentlinepanel" title="">
<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline">
<div id="requisitionDescriptionInterface.ID1592.row1" class="inlinepanel" title="" style="display: inline;"><span class="subtitle">Qualifications</span></div>
</h2><span class="blockpanel"><span class=""> </span></span><span id="requisitionDescriptionInterface.ID1619.row1" class="text" title="">
<p class="MsoNoSpacing" style="font-family: Arial;"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>REQUIRED: </b></span></span></p>
<ul>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">High school diploma or general education degree (GED) required</span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Minimum <strong>1 year experience supporting software customers</strong> via phone, chat, and portal channels required, preferably in a SaaS
environment</span></span></span></span></span></li>
<li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Ability to pick up technology and financial domain concepts</span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Ability to communicate professionally in both written and verbal English language</span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Strong analytical troubleshooting skills</span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Current permanent US Work Authorization required</span></span> </span></span></span></li>
</ul>
<p class="paragraph" style="font-family: Arial;"><span style="font-size:12pt"><span style="vertical-align:baseline"><span
style="font-family:"Times New Roman",serif"><b><i><span style="font-size:11.0pt"><span style="font-family:"Calibri",sans-serif">Technical Requirements:</span></span></i></b></span></span></span>
</p>
<ul>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Experience with Salesforce Service Cloud </span></span></span></span></span></li>
<li class="paragraph"><span style="font-size:12pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="font-size:11.0pt"><span
style="font-family:"Calibri",sans-serif">Experience with entire Microsoft Office Suite and Microsoft Windows </span></span> </span></span></span></li>
</ul>
<p class="paragraph" style="font-family: Arial;"> </p>
<p class="paragraph" style="font-family: Arial;"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:8.0pt"><span
style="font-family:"Arial",sans-serif"><span style="color:black">Firstsource Transaction Services, LLC. is an equal opportunity employer that does not discriminate on the basis of age (40
& over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable
laws.</span></span></span></span></span></span></p>
<p class="paragraph" style="font-family: Arial;">#IND-FS</p>
</span><span class="blockpanel"><span class=""> </span></span>
</div>
<div id="requisitionDescriptionInterface.ID1634.row1" class="contentlinepanel" title="">
<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span
id="requisitionDescriptionInterface.ID1650.row1" class="subtitle" title="" style="display: inline;">Primary Location</span></h2><span id="requisitionDescriptionInterface.ID1667.row1" class="subtitle"
title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1677.row1" class="text" title="">United States-Texas-Dallas</span>
</div>
<div id="requisitionDescriptionInterface.ID1684" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID1734" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID1846.row1" class="contentlinepanel" title="">
<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span
id="requisitionDescriptionInterface.ID1862.row1" class="subtitle" title="" style="display: inline;">Job</span></h2><span id="requisitionDescriptionInterface.ID1879.row1" class="subtitle"
title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1889.row1" class="text" title="">Associate</span>
</div>
<div id="requisitionDescriptionInterface.ID1896.row1" class="contentlinepanel" title="">
<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span
id="requisitionDescriptionInterface.ID1912.row1" class="subtitle" title="" style="display: inline;">Organization</span></h2><span id="requisitionDescriptionInterface.ID1929.row1" class="subtitle"
title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1939.row1" class="text" title="">HPHS - Onshore Operations</span>
</div>
<div id="requisitionDescriptionInterface.ID1946" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID1996" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID2046" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID2096" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID2146" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID2196" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID2246.row1" class="contentlinepanel" title="">
<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span
id="requisitionDescriptionInterface.ID2262.row1" class="subtitle" title="" style="display: inline;">Job Posting</span></h2><span id="requisitionDescriptionInterface.ID2279.row1" class="subtitle"
title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.reqPostingDate.row1" class="text" title="">Feb 22, 2022, 2:14:54 PM</span>
</div>
</div>
</td>
<td class=" column165">
<div>
<div class="helppanel">
<div class="blockhelppanel">
<div id="requisitionDescriptionInterface.ID2306" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID2375" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID2444.row1" title="" style="display: block;">
<h3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header"><span class="helpsubtitle"> </span></h3><span
id="requisitionDescriptionInterface.ID2473.row1" class="helplabel" title=""> </span>
</div>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div><span class=""> </span>
<div id="requisitionDescriptionInterface.buttongrouppanelBottom.row1" title="">
<div id="requisitionDescriptionInterface.ID2492.row1" title="" style="display: inline;"><input type="button" value="Apply Online" id="requisitionDescriptionInterface.BOTTOM_APPLY_ON_REQ.row1" class="inputbutton"
onclick="javascript:setEvent(event);requisition_applyOnRequisition('requisitionDescriptionInterface','actApplyOnReq',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2504', this),'application');return ftlUtil_followLink(this);"
title="Apply for this position online"></div>
<div id="requisitionDescriptionInterface.ID2527" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID2562" style="display: none;"></div>
<div id="requisitionDescriptionInterface.ID2598.row1" title="" style="display: inline;"><input type="button" value="Add to My Job Cart" id="requisitionDescriptionInterface.BOTTOM_ADD_TO_JOB_CART.row1" class="inputbutton"
onclick="javascript:setEvent(event);requisition_addRequisitionToCart('requisitionDescriptionInterface','actAddRequisitionToCart',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2610', this),_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2614', this));return ftlUtil_followLink(this);"
title="Add this position to the job cart"></div>
<div id="requisitionDescriptionInterface.ID2634.row1" title="" style="display: inline;"><span id="span_requisitionDescriptionInterface.BOTTOM_ADDTHIS.row1"
title=""><a style="display:inline; position:relative; top:3px" id="_cs_addthis_requisitionDescriptionInterface.BOTTOM_ADDTHIS.row1" title=""><img width="125" height="16" border="0" alt="Share" src="https://s7.addthis.com/static/btn/v2/lg-share-en.gif"></a><input
type="hidden" id="url.row1" value="javascript:requisitionDescriptionInterface|requisitionDescriptionInterface.descRequisition|requisitionDescriptionInterface.ID2638" title=""><input type="hidden" id="title.row1"
value="javascript:requisitionDescriptionInterface|requisitionDescriptionInterface.descRequisition|requisitionDescriptionInterface.ID2644" title=""><input type="hidden" id="description.row1"
value="Click the link provided to see the complete job description." title=""></span></div>
</div>
</div>
</td>
</tr>
<tr id="requisitionDescriptionInterface.ID5031.emp" class="ftlcopy ftlblankrow" style="">
<td colspan="1"> </td>
</tr>
</tbody>
</table>
</div>
<div></div>
</div>
</div>
</div>
<div id="bottomBarInterface">
<div class="footeraction">
<div class="footeractionpanel">
<div class="footergroupactionpanel">
<div class="rightpanel"></div>
<div class="clearpanel">
<p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div><input name="tzname" id="tzname" type="hidden" value="Etc/Unknown">
</form>Text Content
Go to the main content section.
* About Us
* Leadership
* Newsroom
* Insights
* Blog
* Contact
STAY AHEAD WITH FIRSTSOURCE
Welcome, glad to hear from you!
|My Account Options
My Job Cart|
Sign In
This service is set to disconnect automatically after {0} minutes of inactivity.
Your session will end in {1} minutes.
Click OK to reset the timer to {0} minutes.
You have been signed out.
This service is set to sign out after {0} minutes of inactivity.
* Job Search
* My Jobpage
* Basic Search
* |
* Advanced Search
* |
Beginning of the main content section.
Return to the home page
Printable Format
Job Description - Customer Support Analyst (22000837)
JOB DESCRIPTION
Customer Support Analyst - (22000837)
DESCRIPTION
MUST be located near Dallas, TX. Non-local applicants will not be considred.
As a Customer Service Analyst, you’ll perform case intake and support via
portal, email, chat, and phone for our enterprise software customers.
RESPONSIBILITIES:
* Monitor case queue in Salesforce Service Cloud
* Handle inbound chats and phone calls from customers and create Salesforce
cases
* Analyze customer problem statement and gather additional information needed
for troubleshooting as needed
* Analyze priority and severity of customer issues, and update case accordingly
* Provide answers to customers for basic issues with documented solutions
* Communicate directly with customers and set expectations
* Communicate directly with Customer Support staff and leadership team to
escalate cases as needed
* Resolve license renewal and other administrative cases and tasks
* Thoroughly document Salesforce case details
QUALIFICATIONS
REQUIRED:
* High school diploma or general education degree (GED) required
* Minimum 1 year experience supporting software customers via phone, chat, and
portal channels required, preferably in a SaaS environment
* Ability to pick up technology and financial domain concepts
* Ability to communicate professionally in both written and verbal English
language
* Strong analytical troubleshooting skills
* Current permanent US Work Authorization required
Technical Requirements:
* Experience with Salesforce Service Cloud
* Experience with entire Microsoft Office Suite and Microsoft Windows
Firstsource Transaction Services, LLC. is an equal opportunity employer that
does not discriminate on the basis of age (40 & over), race, color, religion,
sex, national origin, protected veteran status, disability, sexual orientation,
gender identity or any other protected class in accordance with applicable laws.
#IND-FS
PRIMARY LOCATION
: United States-Texas-Dallas
JOB
: Associate
ORGANIZATION
: HPHS - Onshore Operations
JOB POSTING
: Feb 22, 2022, 2:14:54 PM
We are an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment, without regard to race, color, religion, national
origin, gender, sexual orientation, gender identity, age, disability, genetic
factors, veteran status or other characteristics protected by law.
As an Equal Opportunity Employer, Firstsource is committed to providing
reasonable accommodations to job applicants with disabilities. If you are
interested in applying for employment and need assistance or an accommodation in
the application process due to a disability, please contact us by email or phone
502-499-0855. jobs@na.firstsource.com
* Contact Us
* Privacy Policy
* General Inquiries
www.firstsource.com
*
*
*
*
©Firstsource 2021.