www.kapture.cx Open in urlscan Pro
34.93.254.118 Public Scan

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Submitted URL:
http://email-server.kapdesk.com/
Effective URL:
https://www.kapture.cx/en/
Submission: On October 03 via manual (October 3rd 2023, 8:23:24 pm UTC) from CR — Scanned from DE

Form analysis
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Text Content

Kapture CX raises $4 million in funding


AMERICAS

Canada United States


MIDDLE EAST

UAE


SOUTH EAST ASIA

Indonesia
Login Contact Us Support Partner With Us
Select LanguageFinnishFrenchGermanSpanishSwedish
  Powered by Translate
 * Product
 * Industries
   
   
   BY COMPANY TYPE
   
    * LARGE ENTERPRISE
   
    * D2C BUSINESSES
   
    * B2B SERVICE CRM
   
   
   BY INDUSTRIES
   
    * TRAVEL
   
    * E-COMMERCE
   
    * HEALTHCARE
   
    * EDUCATION
   
    * RETAIL
   
    * CONSUMER DURABLES
   
    * SAAS HELP DESK
   
    * FMCG
   
    * PHARMA
   
    * MEDIA
   
    * BFSI
   
    * MEDICAL HELPDESK
   
    * BEAUTY & COSMETICS
   
      
 * Pricing
 * Features
   
   
   SERVICE
   
   CONTACT CENTER
   
   SERVICE CENTER
   
   FIELD SERVICE
   
   LIVE CHAT
   
   SELF-SERVE
   
   KNOWLEDGE MANAGEMENT SYSTEM
   
   SINGLE SIGN-ON
   
   LEARNING MANAGEMENT SYSTEM
   
   INTERNAL TICKETING
   
   TICKET MANAGEMENT
   
   HELPDESK MANAGEMENT SYSTEM
   
   B2B INTERACTION MANAGEMENT
   
   HIPAA COMPLIANT CRM
 * Integrations
   * Magento to CRM
   * Shopify Store Integration
   * API Integrations
   * Whatsapp Integration
 * Resources
   * Blog
   * Trust Center
   * Referral Program
   * Success Stories
   * API & Developers
   * What's New

Personalized Demo
 * Products
 * Solutions
   
   
   * BY BUSINESS TYPE
     
     * Large Enterprise
     * D2C Businesses
     * B2B Service CRM
   
   
   * BY INDUSTRY
     
     * Travel
     * E-Commerce
     * Healthcare
     * Education
     * FMCG
     * Pharma
     * Media
     * BFSI
     * Retail
     * Medical Helpdesk
     * Consumer Durables
     * SaaS Help Desk
     * Beauty & Cosmetics
 * Pricing
 * Features
   
   
     SERVICE
   
   * Contact Center
   * Service Center
   * Field Force
   * Live Chat
   * Self Service
   * Knowledge Management System
   * Single Sign-On
   * Learning Management System
   * Internal Ticketing
   * Ticket Management
   * Helpdesk Management System
   * B2B Interaction Management
   * HIPAA Compliant CRM
 * Integrations
   * Magento to CRM
   * Shopify Store Integration
   * API Integrations
   * Whatsapp Integration
 * Resources
   * Blog
   * Trust Center
   * Referral Program
   * Success Stories
   * API & Developers
   * What�s New
 * Product Support
 * Partner With Us
 * Contact Us
 * Login


AI-DRIVEN CUSTOMER SUPPORT PLATFORM FOR ENTERPRISES

Enterprise focused omnichannel support suite that understands your business and
customers.

Schedule a Demo 106 reviews




ONE OF THE MOST LOVED CX PLATFORMS OUT THERE




TAILOR-MADE FOR YOUR INDUSTRY

Built-in customizations for diverse industry verticals. From Travel to Retail,
Fintech, and more, Kapture offers unparalleled customization options.

Retail

Contact center management for online and offline stores. CX partner for all
leading ecommerce giants.

BFSI

Trusted CX partner for leading Banks, FinTech, Insurences and NBFCs.

Consumer Durables

Manage after sales services, field agents and service center operations.

Travel

Trusted CX partner for airlines, cruises and online travel aggregators.


TAILOR-MADE FOR YOUR INDUSTRY

Built-in customizations for diverse industry verticals. From Travel to Retail,
Fintech, and more, Kapture offers unparalleled customization options.

Retail

Contact center management for online and offline stores. CX partner for all
leading ecommerce giants.

BFSI

Trusted CX partner for leading Banks, FinTech, Insurences and NBFCs.

Consumer Durables

Manage after sales services, field agents and service center operations.

Travel

Trusted CX partner for airlines, cruises and online travel aggregators.

‹›



REDUCE COST & DRIVE EFFICIENCY

Significantly improve key metrics that elevate contact center efficiency &
cost-effectiveness by bringing everything on a unified platform





LOVED BY 1000+ ENTERPRISES








LOVED BY 1000+ ENTERPRISES

















View More


DO MORE WITH A LEAN TEAM

Unleash the power of a feature-rich platform, empowering both support teams and
customers to achieve more.

Empowered Agents
Empowered Customers

AGENT ASSISTANT BOT

A friendly chatbot guides agents to quality resolutions from day one. Ensure
consistent communication and resolution quality across large teams.

CUSTOMER 360 VIEW

Empower agents with the complete ticket context and past ticket summaries, so
they don't have to wait for customers to explain everything.

KNOWLEDGE MANAGEMENT

Help internal teams understand your product/service better through a
well-stocked accessbased repository of information.

SELF-SERVICE PORTAL

Help internal teams understand your product/service better through a
well-stocked access-based repository of information.

CHATBOT

Empower customers to complete simple tasks like return, refund, modify order,
edit profile and more and resolve up to 40% support tickets without agent
intervention.

COLLECT FEEDBACK

Collect feedback at every step, Reach your customer where the customer is,
collect feedback after every conversation on Chat/Email/Phone/Social Media.


DO MORE WITH A LEAN TEAM

Unleash the power of a feature-rich platform, empowering both support teams and
customers to achieve more.

Empowered Agents
Empowered Customers

AGENT ASSISTANT BOT

Empower agents to start performing at their best from day 1. Ensure same level
of quality in communications & resolutions with chatbot to guide the agents.

CUSTOMER 360 VIEW

Empower agents with the complete ticket context and past ticket summaries, so
they don't have to wait for customers to explain everything.

KNOWLEDGE MANAGEMENT

Help internal teams understand your product/service better through a
well-stocked accessbased repository of information.

SELF-SERVICE PORTAL

Help customers find answers to their questions, raise requests, track request
status and much more through a highly personalized self-serve portal while
significantly reducing the agent resolution time.

CHATBOT

Empower customers to complete simple tasks like return, refund, modify order,
edit profile and more and resolve up to 40% support tickets without agent
intervention.

COLLECT FEEDBACK

Collect feedback at every step, Reach your customer where the customer is,
collect feedback after every conversation on Chat/Email/Phone/Social Media.


HYPER-PERSONALIZED CXAT EVERY STEP

Harness the power of generative AI for personalized, contextual, and intelligent
support at scale. Deliver unique resolutions to each customer based on their
profile, purchase history, recent actions, and more.





BETTER AUTOMATION, LESSER WORK

Automate ticket escalation to minimize SLA breaches. Prioritize and assign
support tickets based on agent availability, skills, zip code, product category,
and more to optimize efficiency during peak hours.

Unleash the Power of Automation:

Auto escalate tickets based on preset conditions

Create ticket queue's and workflows

Skill, region, product based ticket routing capability

Drag-and-drop functionality to effortlessly create automations




EASY TO MIGRATE AND DEPLOY


HASSLE-FREE MIGRATION

In-house implementation team to migrate data from legacy sources and other CRMs.
No need to involve 3rd party implementation partners.


FUTURE PROOF TECH

Kapture Platform is a multi-tenant architecture cloud solution with multiple
components that work cohesively to provide Enterprise solutions.


DEDICATED ACCOUNT MANAGER

Your dedicated account manager ensures swift implementation of requirements,
delivering exceptional customer support


EASY TO MIGRATE AND DEPLOY


HASSLE-FREE MIGRATION

In-house implementation team to migrate data from legacy sources and other CRMs.
No need to involve 3rd party implementation partners.


FUTURE PROOF TECH

Kapture Platform is a multi-tenant architecture cloud solution with multiple
components that work cohesively to provide Enterprise solutions.


DEDICATED ACCOUNT MANAGER

Your dedicated account manager ensures swift implementation of requirements,
delivering exceptional customer support

‹›


SEAMLESS


API INTEGRATIONS

1000+ out-of-the-box Enterprise API integrations to centralize the entire
support operation by bringing everything together. When data flows this
seamlessly, your agents become extraordinary.





SUCCESS STORY

A pleasant surprise is seeing a company whose engineering team is as powerful as
its sales team. Usually, salespeople disappear once the deal is signed but this
was not the case here.

Bruce Schwack

Bruce Schwack



We've been using Kapture for almost 3 years now. Kapture has helped us improve
and manage our services and warranty claim process. Earlier, our Service Level
Agreement was 4-5 days and Kapture is playing a vital role in helping us
complete them within 2 days.

Varun Karunananth

Varun Karunananth

Download Case Study


It's an awesome tool, a customized solution for your business. It's a journey
which I'm enjoying and I'm very positive that Kapture is going to be a tool that
is going to prove very successful for many entities.

Anubhav Mehrotra

Anubhav Mehrotra



A pleasant surprise is seeing a company whose engineering team is as powerful as
its sales team. Usually, salespeople disappear once the deal is signed but this
was not the case here.

Bruce Schwack

Bruce Schwack



We've been using Kapture for almost 3 years now. Kapture has helped us improve
and manage our services and warranty claim process. Earlier, our Service Level
Agreement was 4-5 days and Kapture is playing a vital role in helping us
complete them within 2 days.

Varun Karunananth

Varun Karunananth

Download Case Study


It's an awesome tool, a customized solution for your business. It's a journey
which I'm enjoying and I'm very positive that Kapture is going to be a tool that
is going to prove very successful for many entities.

Anubhav Mehrotra

Anubhav Mehrotra



A pleasant surprise is seeing a company whose engineering team is as powerful as
its sales team. Usually, salespeople disappear once the deal is signed but this
was not the case here.

Bruce Schwack

Bruce Schwack


‹›



SUCCESS STORY

It's an awesome tool, a customized solution for your business. It's a journey
which I'm enjoying and I'm very positive that Kapture is going to be a tool that
is going to prove very successful for many entities.

Anubhav Mehrotra

Anubhav Mehrotra

A pleasant surprise is seeing a company whose engineering team is as powerful as
its sales team. Usually, salespeople disappear once the deal is signed but this
was not the case here.

Bruce Schwack

Bruce Schwack

We've been using Kapture for almost 3 years now. Kapture has helped us improve
and manage our services and warranty claim process. Earlier, our Service Level
Agreement was 4-5 days and Kapture is playing a vital role in helping us
complete them within 2 days.

Varun Karunananth

Varun Karunananth

Download Case Study
‹›



MOVE BEYOND THE ORDINARY

1000+ Businesses have empowered and personalized their CX like never before.

Talk to our Product Squad


MOVE BEYOND THE ORDINARY

1000+ Businesses have empowered and personalized their CX like never before.

Talk to our Product Squad

SCALE WITH CONFIDENCE


ENTERPRISE-GRADE SECURITY & COMPLIANCE

Encrypt sensitive data and mask PHI/PPI information so that your support team
can access only necessary information.





DOWNLOAD CASE STUDY

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Download Case Study

   PRODUCT

 * Kapture One Suite

   RESOURCES

 * Blog
 * Press Release
 * Case Study
 * Webinar
 * Whitepaper
 * Eguides
 * Videos
 * Presentations
 * Infographics
 * Careers
 * About Us
 * Referral Program

   INDUSTRIES

 * Travel
 * E-Commerce
 * Healthcare
 * FMCG
 * Pharma
 * Retail
 * Consumer Durables
 * Medical Helpdesk
 * Beauty & Cosmetics
 * SaaS Helpdesk
 * Large Enterprise
 * D2C Businesses
 * B2B Service CRM

   FEATURES

 * Contact Center
 * Service Center
 * Live Chat
 * Field Service
 * Ticketing Software
 * Self-Serve
 * Internal Ticketing
   
 * Helpdesk Management System
 * B2B Interaction Management
 * Help Desk Software
 * Cloud Help Desk
 * Automated Ticketing System
 * Reporting & Analytics
 * Customer Support Software

   CONTACT US

 * U.S.A. :
   
   3930, Coral Ridge Dr,
   Coral Springs, FL 33065

 * SINGAPORE :
   
   Kapture PTE. LTD
   7500A BEACH ROAD #14-302,
   THE PLAZA
   Singapore 199591

   
 * +1(415) 319-8777 (USA)
 * +62 821-1098-4343 (Indonesia)

   


   ENQUIRY :


   ENQUIRIES@KAPTURE.CX


   HELPDESK :

   
 * help@kapture.cx

 * 

 * 
 * 

Please Enter Your Email

© 2023 KAPTURE - ALL RIGHTS RESERVED Privacy Policy
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continuning, you agree with our privacy policy.   I Agree

www.kapture.cx Open in urlscan Pro 34.93.254.118 Public Scan

Form analysis 2 forms found in the DOM

Name: dwnloadCasestudy — POST javascript:void(0);

Name: footerSub — POST javascript:void(0);

Text Content

www.kapture.cx Open in urlscan Pro
34.93.254.118 Public Scan

Form analysis
2 forms found in the DOM