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CONTACT US

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EMAIL:

help@lifestylesports.com


Mon-Fri 9:00-17:30

 


RETURNS

--------------------------------------------------------------------------------

If it doesn't fit or you've changed your mind, no problem.

We've taken the hassle out of returns and put together our top FAQs to answer
any queries you may have about your Returns Process. Don't see the answer you're
looking for? Mail us at  help@lifestylesports.com

Due to increased demand, returns may take up to 30 days to be processed.


RETURNING ONLINE ORDERS

You can return your online order to one of our stores or our warehouse for a
full refund within 14 days . After 14 days, you have until 30 days from original
date of purchase to return your items for an exchange or gift card to the value
of the item/s. Returns are free to our warehouse, so you will not be charged
when you drop off your parcel using our free Drop2Shop service. If returning to
store, you will need a copy of your email confirmation. We'll accept the email
on your phone, so no need to print anything. We do not accept shoe returns
without the original box.


RETURNING WAREHOUSE CLEARANCE ORDERS

You have 14 days from receipt of your order to return Warehouse Clearance items.
Warehouse Clearance returns cost €4.95 and will be deducted from your refund.

These orders cannot be returned to stores for exchanges or refunds.


RETURNING IN-STORE PURCHASES

Items bought in-store can be returned up to 14 days from date of purchase for a
refund with a valid receipt. After 14 days, you have until 30 days from original
date of purchase to return your items for an exchange or gift card to the value
of the item/s.

To find your nearest store and opening hours click here for our Store Locator
 

HOW DO I POST MY ORDER?

Don't like it? Don't think it is suitable?
Don't worry- you have 14 days to return it to us for a refund.
We have made returns SO EASY- You can now return your order FOR FREE.

Please see our short “how to” video below so see just how easy we’ve made it
with our returns partner Drop2Shop






DROP2SHOP



FREE DROP OFF
For free, labeless returns simply drop your parcel off at your local convenience
store. Go to coll8.drop2shop.ie/Select-Retailer/



Click for sound



0:03














 


NEED MORE HELP?

--------------------------------------------------------------------------------

Here are our more commonly asked FAQs to help guide you through the Returns
Process. We think we have it covered, but if you still have questions that need
answering, get in touch with the team help@lifestylesports.com

HOW DO I PACK MY RETURN?

All items must be unused. Pack your item carefully, preferably in the original
packaging. Your shipping packet is reusable. Footwear must be in the original
shoe box, and clothing must be returned with labels attached. Swimwear and
Underwear must have the Hygiene Seal intact and in place.

MY ORDER DIDN'T COME WITH A RETURNS FORM.

To save on paper, we don't ship with a return label, as you don't actually need
one. When returning your order, write down your Order Number and full name
clearly on some paper and include this in your return.If you would like some
more help on this, mail us help@lifestylesports.com

WHO PAYS FOR THE RETURN?

Returns are free to post back to our warehouse when you use our free Drop2Shop
service linked above. For international orders, you will need to pay the return
postage cost. We always recommend using a trusted postal service that can
provide proof of postage. If the item you received was wrong/faulty - read on.

WHAT HAPPENS IF I RECEIVED THE WRONG ITEMS IN MY ORDER?

We aim to get you exactly what you ordered to you. In the unlikely event the
item you received is incorrect for any reason - please get in touch via email
with our Customer Service Team at  help@lifestylesports.com immediately. Email
is monitored 9:00-17.30 (GMT) Monday to Friday and is the quickest way to get a
response.

We will always reimburse you for any postage paid to get an incorrect item
returned to us. Please use a trusted carrier and keep proof of postage. Email us
at help@lifestylesports.com if this happens to you!

WHAT HAPPENS IF THE ITEM IS FAULTY?

Nobody is perfect - and in rare instances, this can stretch to our products. If
you think the item you received is faulty or otherwise not up to scratch- get in
touch at  help@lifestylesports.com immediately.

We will always reimburse you for any postage paid to get a faulty item returned
to us. Please use a trusted carrier and keep proof of postage. Email or call if
this happens to you.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Refunds are usually processed on the day they are received back, but due to
increased demand refunds may take up to 30 working days for refunds to show up
on your account.

We will refund you to the same method of payment you used when you originally
placed your order. For customers using credit or debit cards, this will be
refunded back onto the same card.

CAN I GET AN EXCHANGE?

You can exchange an online order in our Life Style Sports stores up to 28 days
from receipt of order - stock dependent. We do not offer exchanges on Warehouse
Clearance items. Check where your local store is here at
 lifestylesports.com/ie/stores

We cannot offer exchanges on online orders through our warehouse. We can refund
your entire order within 14 days of receipt as per our policy, and you can place
an alternative order for your preferred colour/size.

THE NITTY GRITTY

Here are some of the minor details of our Returns Policy worth knowing.

 * Goods returned must be in a re-saleable condition. This means that any
   labels, tags and/or covering, such as a shoe box, must be intact and included
   with the return. Swimwear, bodysuits and underwear must be returned with the
   Hygiene Seal intact; if this is removed.

 * Personalised Items are exempt from our Returns Policy. Please double-check
   your spelling on these items! We cannot issue a refund if you made a mistake
   or if a player changes their allocated number after your purchase, as this is
   outside of our control.

 * Gift Vouchers are treated as cash and are exempt from our Returns Policy.
   Gift Vouchers are treated like cash and are therefore exempt from the returns
   policy. If you pay for an item using a gift card, your refund will be placed
   back onto a Gift Card.

 * The Life Style Sports Standard Returns Policy doesn't affect your statutory
   right to cancel your contract with us.

 * Your statutory rights to cancellation are detailed in our Terms & Conditions.


CONTACT INFO

--------------------------------------------------------------------------------

IRELAND RETURNS DEPOT
Life Style Sports Web Returns
Life Style Sports FC
Block G
Aerodrome Business Park
Rathcoole
County Dublin
D24 R2HE

UK RETURNS DEPOT
Life Style Sports Web Returns
Victoria Square Shopping Centre
Belfast
Co Antrim
Northern Ireland
BT14QG

CUSTOMER CARE Email help@lifestylesports.com


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