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Submission: On April 14 via manual from US — Scanned from DE
Submission: On April 14 via manual from US — Scanned from DE
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* Product * Kapture Service Cloud * Kapture Insights * Industries * Retail * E-Commerce * Consumer durables * Travel * BFSI * Energy * Pricing * Resources * Blogs * Tech Bytes @ Kapture * Case Study * Ebooks * Contact Us * Personalized Demo Kapture raises $8 Million in Series A funding from Cactus Ventures Partners and India Alternatives DELIVERING HYPER-PERSONALIZED CX FOR CONSUMER DURABLES The only AI-powered customer support automation platform built for large enterprises. Request a Demo 1000+ Enterprises Trust Kapture ‹› ‹› About Kapture CX ACE THE CX GAME WITH KAPTURE Don’t settle for better – your customers deserve the best. Unleash the power of artificial intelligence (AI) and machine learning (ML) to transform your customer service operations with the only enterprise-grade CX automation platform that understands your industry, and adopts a vertical-specific approach to deliver solutions tailored to your unique business requirements. Built-in customizations for your industry TAILOR-MADE CX PLATFORM FOR YOUR INDUSTRY Kapture’s extensive suite of built-in customizations, offer unparalleled flexibility to meet your industry-specific needs. RETAIL Making hyper-personalized CX a reality with AI-first support across online and offline channels. CONSUMER DURABLES Enabling seamless after-sales support across contact center, service center, and field service operations. TRAVEL Empowering travel companies to transform CX, build resilience, and future-proof their business. BFSI Ensuring secure, omni-channel support excellence for BFSI customer satisfaction. Value Delivery BIG ON SAVINGS, LOW ON COST Significantly improve key metrics that elevate contact center efficiency & cost-effectiveness by bringing everything on a unified platform. Gain Customer Trust MEET YOUR CUSTOMERS WHERE THEY ARE AI-POWERED SELF-SERVICE Leverage AI-driven self-service options that offer customers instant access to information and troubleshooting guides, reducing the need for direct support interactions. FEEDBACK @ EVERY STEP Employ AI to perform sentiment analysis on customer feedback across touchpoints, enabling proactive issue resolution, and making customer-led innovation a reality. OMNI-CHANNEL SUPPORT Kapture facilitates seamless omnichannel experiences, allowing customers to interact with businesses across a multiple of platforms without disruptions. Empowered Agents DO MORE WITH A LEAN TEAM INTELLIGENT AGENT ASSISTANCE Leverage Generative AI to equip your human agents with real-time guidance and automated responses for efficient, high-quality customer interactions. CUSTOMER 360° VIEW Unify customer data from all touch points to empower support agents with a 360-degree view. Leverage comprehensive customer insights to ensure exceptional service quality. KNOWLEDGE MANAGEMENT Employ Generative AI to continuously enhance and optimize your knowledge base, ensuring that it remains relevant and valuable for both customers and support agents. G2 Accolades HIGH-FIVES FROM INDUSTRY EXPERTS Time and again, Kapture has been rated as a high performer and one of the most loved CX platforms on G2 based on customer reviews. Integrations CONNECT SEAMLESSLY TO THE TOOLS YOUR TEAMS USE DAILY Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations. Customer Testimonials HEAR IT FROM OUR CUSTOMERS Insights from satisfied customers sharing their experiences with our product and services. “ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities. ANUBHAV MEHROTRA Vice President of CX “ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here. BRUCE SCHWACK Chief Communication Officer “ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities. ANUBHAV MEHROTRA Vice President of CX “ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here. BRUCE SCHWACK Chief Communication Officer “ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities. ANUBHAV MEHROTRA Vice President of CX “ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here. BRUCE SCHWACK Chief Communication Officer “ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities. ANUBHAV MEHROTRA Vice President of CX “ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here. BRUCE SCHWACK Chief Communication Officer Scale with Confidence ENTERPRISE-GRADE SECURITY & COMPLIANCE Encrypt sensitive data and mask PHI/PPI information so that your support team can access only necessary information. START YOUR CX TRANSFORMATION JOURNEY TODAY Join the 1000+ Enterprises that chose to transform their CX with AI-powered intelligent automation. Request a Demo FEATURES * Contact Center * Service Center * Live Chat * Field Service * Ticketing Software * Self-Serve * Internal Ticketing * * Learning Management System * Knowledge Management System * Helpdesk Management System INDUSTRIES * Travel * E-Commerce * FMCG * BFSI * Retail * Consumer Durables * Energy COMPANY * About Us * Careers * Pricing * Resources * Support * Contact Us * Trust Center SUBSCRIBE Hello, we are Kapture! Our mission is to bring a positive transformation in the way companies interact with their clients and teams. See it in action! * Copyright © 2023 Kapture CX. * Terms & Conditions * Privacy Policy * Cookies