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Skip to content * Log in * ProductsExpand * Workforce Engagement Management Workforce Management (WFM) Agent satisfaction just got a boost from simplified workforce management. Quality Management (QM) Set a new, exceptional standard with Playvox Quality Management. Additional Products Capacity Planner Performance AutoQA Coaching Motivation Integrations Fast and easy connections to your platforms. Learn more Remote Workforce Solutions Creating a thriving remote workforce. Learn more * Customer Stories * Pricing * ResourcesExpand * Blog * eBooks * Datasheets * Podcast * ROI Calculator * Webinars * Glossary * Partners * Log in * Let’s Talk * Get Demo Toggle Menu AI-INFUSED SOLUTIONS POWERING EXCEPTIONAL EXPERIENCES What happens when you combine your contact center technology with Playvox’s real-time AI-infused forecasting and experience insights? More precise staffing. Higher quality interactions. KPIs that keep clients coming back. Let’s Talk Demo 1M Saved in costs annually 30% Increase in agent productivity 20% Improvement in CSAT 23% Reduction in handle time 10X Reduction in forecasting and scheduling complexity TOP CUSTOMER SERVICE TEAMS USE PLAYVOX * * * * * * POWER UP YOUR SALESFORCE OR ZENDESK INVESTMENT Our deep integration with Salesforce and Zendesk delivers real-time AI-infused forecasting and experience insights within your agents’ familiar CRM console ENGAGE WITH TECHNOLOGY AND A TEAM THAT PUTS PEOPLE FIRST Our “people-first” mindset drives everything we do — from the user-focused solutions we build, to the customer experience outcomes we help you achieve, to our genuine culture of care BE READY FOR WHATEVER COMES NEXT Only Playvox has the technical vision and close partnerships with industry tech leaders to help you master the complexities of digital customer service channels now and in the future. We enable you to step into AI and prove out the technology before embarking on massive change management or significant investments. TRANSFORM CONTACT CENTER OPERATIONS WITH PLAYVOX WORKFORCE ENGAGEMENT MANAGEMENT FORECAST STAFFING PRECISELY WITHOUT SACRIFICING SERVICE Playvox WFM helps you reduce staffing costs and improve service levels with smarter, simpler forecasting, scheduling, and reporting — all with the real-time insights that allows you to adjust as your business changes Playvox WFM → LEVERAGE AI AND AUTOMATION TO SIMPLIFY SCORING AND AUTOMATE COACHING FEEDBACK TO CREATE STRONGER EXPERIENCES Forget spreadsheets and manual procedures. Easily infuse AI into the scoring and feedback process to surface problems quickly and take the right action faster. Playvox Quality → TRACK THE KPIS THAT MATTER MOST Keep your customers coming back by ensuring you’re tracking metrics that help you meet their needs – and your short-and long-term financial goals Playvox Performance → PLAYVOX IS THE LEADER IN QUALITY ASSURANCE SOFTWARE FOR CONTACT CENTERS “We ultimately chose Playvox Workforce Management because it was by far the most robust and customizable tool out of all of the options we reviewed. It was a pretty easy decision for us.” Kayla Roden Manager of CX Operations at SeatGeek “The joy of working with Playvox is that they get the Afterpay Way. Our business is continually changing, and we need a partner that gets that and adapts with us.” Yvonne Gilmour Head of Service Delivery at Afterpay “We’re really satisfied with the jump we’ve seen in CSAT… Playvox has helped us better understand where our Member Success team is successful and where we could use a little more ‘love,’ or training.” Nicole Rinker Member Success Team Lead at Going “We ultimately chose Playvox Workforce Management because it was by far the most robust and customizable tool out of all of the options we reviewed. It was a pretty easy decision for us.” Kayla Roden Manager of CX Operations at SeatGeek “The joy of working with Playvox is that they get the Afterpay Way. Our business is continually changing, and we need a partner that gets that and adapts with us.” Yvonne Gilmour Head of Service Delivery at Afterpay “We’re really satisfied with the jump we’ve seen in CSAT… Playvox has helped us better understand where our Member Success team is successful and where we could use a little more ‘love,’ or training.” Nicole Rinker Member Success Team Lead at Going “We ultimately chose Playvox Workforce Management because it was by far the most robust and customizable tool out of all of the options we reviewed. It was a pretty easy decision for us.” Kayla Roden Manager of CX Operations at SeatGeek * * * PRODUCTS WFM Quality Motivation Coaching Performance AutoQA RESOURCES Blog eBooks Webinars Podcast Glossary FAQs Integrations COMPANY About Us Contact Us News & Awards Partners Jobs Security Privacy Policy CUSTOMERS Log In Help Center Status Page Search © 2024 Playvox | 530 Lawrence Expy #905, Sunnyvale, CA 94085 | (415) 854-3801 Do Not Sell or Share My Personal Information We love our customers! FOLLOW US Facebook Twitter Linkedin Instagram YouTube Automation and AI can bring a lot to your quality management processes. Learn More * ProductsToggle child menuExpand * Workforce Engagement Management Workforce Management (WFM) Agent satisfaction just got a boost from simplified workforce management. Quality Management (QM) Set a new, exceptional standard with Playvox Quality Management. Additional Products Capacity Planner Performance AutoQA Coaching Motivation Integrations Fast and easy connections to your platforms. Learn more Remote Workforce Solutions Creating a thriving remote workforce. Learn more * Customer Stories * Pricing * ResourcesToggle child menuExpand * Blog * eBooks * Datasheets * Podcast * ROI Calculator * Webinars * Glossary * Partners * Log in * Let’s Talk * Get Demo Notifications Playvox uses cookies and other tracking technologies to enhance your user experience, analyze website performance and for Playvox to advertise to you on social media or other websites. To limit the use of third party advertising cookies for Playvox ads, select the 'Do Not Sell or Share My Personal Information' option. Privacy Policy Accept Cookies Do Not Sell or Share My Personal Information DO NOT SELL OR SHARE MY PERSONAL INFORMATION Playvox does not ‘sell’ or “share” your personal information for monetary consideration. 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