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FullCircl named RegTech Partner of the Year at the British Bank Awards 2023
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Resource > Using FullCircl >
FullCircl Overview: Do Better Business, Faster with Customer Lifecycle
Intelligence.
Product Guides
March 2023


FULLCIRCL OVERVIEW: DO BETTER BUSINESS, FASTER WITH CUSTOMER LIFECYCLE
INTELLIGENCE.

We’re on a mission to help financial institutions identify and win the right
business customers, accelerate the onboarding process, and deliver proactive
relationship management to keep customers for life.

B2B Corp
Banking
Financial Services
FinTech
Insurance

Share this





DO BETTER BUSINESS, FASTER WITH CUSTOMER LIFECYCLE INTELLIGENCE FROM FULLCIRCL

‍

We’re on a mission to help financial institutions identify and win the right
business customers, accelerate the onboarding process, and deliver proactive
relationship management to keep customers for life.

‍

FullCircl is the market leader in Customer LifecycleIntelligence for regulated
businesses in the UK & Ireland. Trusted by 7 of the top 10 banks and 8 of the
top 10 the biggest insurers as well as digitally-native FinTechs and challenger
brands.Our applications and APIs are rooted in more than a decade building
enterprise-grade solutions for financial institutions. FullCircl tackles the
trifecta of critical pressure points facing the commercial organisation;

 * Help frontline teams efficiently select and win the right business customers.
 * Automate the application of KYC and AML policies for faster customer
   screening and intelligent onboarding.
 * Monitor customer changes around the clock so relationship professionals know
   when and how to provide support.

‍

> We started working with FullCircl to explore ways we could introduce greater
> efficiency to the customer onboarding journey. We loved the idea of being able
> to aggregate data from a number of different sources and map our risk appetite
> to FullCircl’s rules framework to flag issues immediately. The result meant we
> could deliver a process which in some cases was 94% quicker than our existing
> workflow.

Ronan Heeran - Financial Crime Risk & Control Manager at Metro Bank

‍


THE TOP CHALLENGES FACING FINANCIAL INSTITUTIONS

‍

Doing More with Less

Despite an increasing cost of regulation and desire to grow, downward pressures
on budgets still exist. Throwing more people at the problem is no longer the
best option.

‍

Faster, Safer, Less Expensive

Financial institutions need to serve increasingly complex, unsecured risk. The
tools to do this need to be easily configurable, fast to deploy and provide
actionable insights out of the box.

‍

Continuous Relationship Investment‍

Acquiring customers costs money but losing them costs more. Customer-centric
businesses need to regularly reinforce their relationships and proactively stay
ahead of risks.

‍


COMPANY INTELLIGENCE THROUGHOUT THE CUSTOMER LIFECYCLE

Customer Lifecycle Intelligence (CLI) focuses on adding actionable intelligence
at all relevant touch points of the Customer Lifecycle Management process.

‍






Supercharge onboarding

Eliminate manual tasks and duplication to cut onboard ing times from weeks to
minutes, whilst also enhancing the customer experience.
‍

Smart decisioning for a faster time to revenue

Enhance the operational efficiency of your credit practices through better
collaboration, tasks automation and digitalisation of manual and paper-based
processes.

‍

Increase commercial opportunities‍

Stay on top of changes to a customer’s information at all times and deliver more
tangible, commercially beneficial outcomes. Let your front office spend more
time building relationship with their customers.

‍

Reduce cost to serve

Remove friction, reduce cost, and realise more benefits for staff and the
customers they serve, through the consolidation of your legacy systems in a
single platform.

‍

Reduce risk and increase value

Access a single source of company truth, spot issues and act on opportunities
that help build, strengthen, and expand customer relationships.

‍

> FullCircl is helping Marsh Commercial achieve its vision by using technology
> to become a customer centric organisation, capable of delivering real
> competitive advantage.”

Anthony Gruppo, fmr. CEO, Marsh Commercial

‍


SOLUTIONS BUILT FOR BUSINESS:


FullCircl ENGAGE

The richest source of UK company information from a range of official and
unstructured sources underpins a powerful web based application. Over 50
prospecting filters help you pinpoint your best prospects with ease. Company
profiles with exhaustive financials, director and shareholder information and
tailored news-based insights supercharge your customer engagements.

‍

FullCircl CONNECT

A flexible Rules Engine that enables you to apply risk policies and automate
decisioning.Powered by real-time business intelligence, premium and specialist
data sources, FullCircl Connect helps with everything from KYC and AML checks to
advanced customer monitoring and even automated insurance underwriting.

‍

FullCircl API

Access the full suite of company intelligence provided by FullCircl in your
applications and processes you use every day. Using ourAPIs and premium
endpoints, you can access deeper insights from FullCircl and automate critical
workflows; whether it’s auto form population or building extensive onboarding
journeys and everything in between, the FullCircl API is the reliable and easy
way to increase the efficiency of your business.

‍

> “At the core of our business is risk selection and pricing. We needed a
> partner with APIs to allow us to deliver answers in milliseconds. That’s where
> FullCircl comes in.”

Louis Carbonnier, Co-Founder and Co-CEO, Hokodo

‍











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WHAT ARE YOU WAITING FOR?

Book a demo today to see how we can help you win the right business customers,
onboard them quickly, and keep them for life. Do better business, faster with
FullCircl.

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
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For Banks, Lenders, and Insurance companies who want to find the right
customers, onboard them quickly and keep them for life, we provide FullCircl.

Get Started
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