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Effective URL: https://nobelbiz.com/compliance-security/omni-call-guard-ecosystem/?utm_source=Offer_Email&utm_medium=Email&utm_campa...
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Submission: On March 19 via api from US — Scanned from DE
Effective URL: https://nobelbiz.com/compliance-security/omni-call-guard-ecosystem/?utm_source=Offer_Email&utm_medium=Email&utm_campa...
Submission Tags: falconsandbox
Submission: On March 19 via api from US — Scanned from DE
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</form>Text Content
Search for:Search Button
* NobelBiz Omni+ Omnichannel Contact Center Solution
* Inbound Voice Interactions
* Outbound Voice Interactions
* Omnichannel Customer Engagement
* Infrastructure – NobelBiz Omni+
* NobelBiz Contact Center Voice Carrier
* NobelBiz LocalTouch®
* Resources
* Blog
* eBooks
* Steve Bederman’ Resource Collection
* Webinars
* White Papers
* Workshop Series
* Verticals | Contact Center Solutions
* Who is NobelBiz?
* Contact Us!
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* Call 800.975.2844
* sales@nobelbiz.com
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* Products
* * Omnichannel Contact Center Software
* Voice Carrier
* Cloud Contact Center Solution
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* Unified Agent Desktop
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* Dynamic Agent Scripting
* Real Time Monitoring
* Inbound Voice
* Automatic Call Distribution
* Interactive Voice Response
* Computer Telephony Integration
* Automatic Speech Recognition
* Outbound Voice
* Predictive Dialing
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* Solutions for Call Labeling & Blocking
* Localtouch Caller ID Management
* Bulk SMS
* A2P 10DLC Messaging Standard
* Dragon Call initiator + Call Guard
* SHIELD Outbound Auto Attendant
* SMRT Inbound Traffic Routing Platform
* Stir/Shaken
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Search for:Search Button
Contact us
HASSLE-FREE TCPA COMPLIANCE DIALING SOLUTIONS
NOBELBIZ OMNI+ CALL GUARD ECOSYSTEM
The NobelBiz Omni+ Call Guard Ecosystem offers comprehensive dialing
capabilities that help increase outbound call volumes in both consent and
non-consent scenarios while mitigating TCPA compliance risk.
By offering various dialing methods, the Call Guard Ecosystem can be
successfully deployed in multiple scenarios becoming increasingly popular (and
even necessary) in Collections, Telemarketing, Lead generation, and so on.
Request a demo!
CHOOSE BETWEEN DIFFERENT LEVELS OF RISK TOLERANCE AND PRODUCTIVITY
SEPARATE INTERFACES & COMPLIANCE DIALING SYSTEMS
CALL GUARD INTERFACE
DTMF Keypad Manual Dialing: The Agent is presented with a number that they need
to manually input via a number pad and hit call, then handle the interaction.
Preview Click to Dial: The Agent is presented with a number, but instead of
dialing it manually, they only need to hit call and handle the interaction.
DRAGON CALL INITIATOR INTERFACE
Human Initiated Dialing: As an enhanced add-on to the Call Guard Interface, the
Dragon Call Initiator features two separate Instances operated by three
different team members: A Clicker Agent, a Supervisor, and an Outbound Agent,
working in tandem to enhance productivity while remaining compliant in a
non-consent environment.
CALL GUARD INTERFACE
Automated: Designed for consent lists, The NobelBiz OMNI+ Predictive Dialing
algorithm will automatically place outbound calls and transfer them to the
agents when answered, enhancing agent experience, talk time and increasing
productivity.
DRAGON CALL INITIATOR & THE CALL GUARD SYSTEM WORKING TOGETHER
CALL GUARD & DRAGON CALL INITIATOR TCPA HIGHLIGHTS
Manual systems have been proven permissible in court proceedings when they
feature particular characteristics:
* The need for human intervention
* Not make use of a random number generator
* Don’t dial numbers from a list in sequential order
* Not an auto-dialer (ATDS)
* Scrub against the DNC list
* The system is dedicated and isolated from any system capable of being an ATDS
THE CALL GUARD & DRAGON CALL INITIATOR SYSTEM MEETS ALL THESE STANDARDS.
DRAGON CALL INITIATOR
The NobelBiz Dragon Call Initiator is a dialing system dedicated to improving
the performance of non-consent outbound campaigns while remaining compliant with
the TCPA regulations. Our Human Initiated Dialing Software is a non-ATDS system
with no random number-generating capabilities or the capability to dial numbers
from a list in sequential order.
Request a demo!
HOW DOES IT WORK?
* Clicker agents are presented with a matrix of available numbers to dial.
* When they manually select a single number on the screen, that number is
dialed.
* Once a call connects, it is routed to an Outbound Agent who interacts with
the customer.
The number of records displayed on the Clicker agent’s screen is determined by:
* Number of Outbound Agents available in Omni+
* Queued phone parameter
* Live connect ratio in Call Guard
DRAGON CALL INITIATOR BUILT IN FUNCTIONALITIES
A lead will be recycled if
Clicker Agent logs off without ever initiating a call to that number
No Answer
Answering Machine
When the Clicker Agent initiates a call, the system will perform a:
Time Zone Check
DNC Check
Hold time
Used to make sure calls are initiated in a timely manner
Default is set to 3 seconds
If hold time is greater than 3 seconds, calls are no longer initiated
A lead will be recalled if:
Time zone rules are followed
Maximum retries have not been exhausted
Scheduled Callback
When the Clicker Agent initiates a call, the system will perform a:
Designed to slow down or speed up time between clicks by Clicker Agents
Default is set to 2 seconds
Obfuscate Number
For security reasons, numbers to be called are displayed only partially to
Clicker Agent
OUTBOUND COMPLIANCE FILTERS
TIME ZONE FILTERS
Configure outbound calling at the system or carrier level
CALL FREQUENCY FILTERS
Set call attempts to a phone number by the hour, day, week, or month at the
system of carrier level
RING NO ANSWER TIME
Control the amount of time a call rings when making an outbound call at the
system or carrier level
DNC LISTS
Block phone numbers by uploading a DNC List at the system or carrier level
RECORDING CAPABILITIES
The NobelBiz Omni+ Call Guard Ecosystem offers comprehensive recording
capabilities, including:
* Inbound & Outbound Call Recording
* IVR Call Recording
* Self-Service Call Recording
* Dynamic Call Recording Retrieval
ENCRYPTION
* User access encryption level
HTTPS, WebRTC, and VPN tunnels are by default encrypted
* Methods of encryption
Minimum 128-bit AES; all internal admin access is subject to two-factor
authentication
* Encryption for recordings
Recordings are encrypted at rest if required
* Session encryption
All user sessions use SSL/TLS encryption
Request a demo!
DISCOVER A NEW, HASSLE-FREE WAY OF SETTING UP YOUR CONTACT CENTER FOR PEAK
PERFORMANCE!
Request a free demo. We will help you create your contact center. Today!
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* Why NobelBiz?
* Customer Support
* Customer Stories
* Demo Videos
* About us
* Partners
* Events
* Contact Us
* Products
* NobelBiz Omni+ Contact Center Software
* Cloud Contact Center Solution
* Voice Carrier
* Compliance and Security
* Localtouch Intelligent Caller ID Management
* Unified Agent Desktop
* Inbound Voice Interactions
* Outbound Voice Interactions
* Verticals/ Solutions
* Enterprise
* Small & Mid-Market
* Lead Gen
* Business Process Outsourcing (BPO)
* Collections
* Sales & Telemarketing
* Fundraising - Charity
* Customer Services
* Features
* Automatic Call Distribution (ACD)
* Interactive Voice Response (IVR)
* Dynamic Routing (DBR)
* Computer Telephony Integration (CTI)
* Predictive Dialer
* Preview Dialer
* Progressive Dialer
* Automatic Preview Dialer
* Social Media for Contact Centers
* Dragon Call initiator + Call Guard ecosystem
* RESOURCES
* Webinar Series
* First Contact Podcast
* Workshops
* BizUncut - Video Series
* Blog
* Whitepapers
* eBooks
* Infographics
* Guides
* Steve Bederman's Collection
* © 2023 NobelBiz
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