nobelbiz.com
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Submitted URL: https://r20.rs6.net/tn.jsp?f=00140llTnUfCUprg-oMUmMHs7t54JsTsrYJ9LBAER_IHS_AmvvmAJMDvMV9eS3txA9SQgcl2DSfoMp60wp9kWt-...
Effective URL: https://nobelbiz.com/compliance-security/omni-call-guard-ecosystem/?utm_source=Offer_Email&utm_medium=Email&utm_campa...
Submission Tags: falconsandbox
Submission: On March 19 via api from US — Scanned from DE
Effective URL: https://nobelbiz.com/compliance-security/omni-call-guard-ecosystem/?utm_source=Offer_Email&utm_medium=Email&utm_campa...
Submission Tags: falconsandbox
Submission: On March 19 via api from US — Scanned from DE
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3 forms found in the DOMGET https://nobelbiz.com/
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GET https://nobelbiz.com/
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Text Content
Search for:Search Button * NobelBiz Omni+ Omnichannel Contact Center Solution * Inbound Voice Interactions * Outbound Voice Interactions * Omnichannel Customer Engagement * Infrastructure – NobelBiz Omni+ * NobelBiz Contact Center Voice Carrier * NobelBiz LocalTouch® * Resources * Blog * eBooks * Steve Bederman’ Resource Collection * Webinars * White Papers * Workshop Series * Verticals | Contact Center Solutions * Who is NobelBiz? * Contact Us! Linkedin Facebook Twitter Youtube * Call 800.975.2844 * sales@nobelbiz.com Languages * English * French * Products * * Omnichannel Contact Center Software * Voice Carrier * Cloud Contact Center Solution * Omnichannel Contact Center * Unified Agent Desktop * Virtual Enviroment for Agents * Work From Home * Dynamic Agent Scripting * Real Time Monitoring * Inbound Voice * Automatic Call Distribution * Interactive Voice Response * Computer Telephony Integration * Automatic Speech Recognition * Outbound Voice * Predictive Dialing * Preview Dialing * Automatic Preview Dialing * Progressive Dialing * Customer Engagement * Conversational SMS * Email Management * Live Webchat * Web Callback * Reporting & Analytics * Supervisor Dashboards * Reporting Software * Call Center Analytics * Quality Management * Infrastructure * Customer Support * Compliance * Solutions for Call Labeling & Blocking * Localtouch Caller ID Management * Bulk SMS * A2P 10DLC Messaging Standard * Dragon Call initiator + Call Guard * SHIELD Outbound Auto Attendant * SMRT Inbound Traffic Routing Platform * Stir/Shaken * Voice Carrier Infrastructure * Solutions * By Industry * Overview of verticals * Lead Generation * Business Process Outsourcing * Collections * Sales & Telemarketing * Customer Service * Fundraising & Charity By Size * Enterprise * Small & Mid-Market * Resources * * Webinars * Podcast: First Contact * Workshops * Demo Videos * BizUncut Video Series * Steve Bederman's Collection * Partners * Blog * Case Studies * Whitepapers * eBooks * Infographics * Guides * Glossary * Customer Stories * About Us Search for:Search Button Contact us HASSLE-FREE TCPA COMPLIANCE DIALING SOLUTIONS NOBELBIZ OMNI+ CALL GUARD ECOSYSTEM The NobelBiz Omni+ Call Guard Ecosystem offers comprehensive dialing capabilities that help increase outbound call volumes in both consent and non-consent scenarios while mitigating TCPA compliance risk. By offering various dialing methods, the Call Guard Ecosystem can be successfully deployed in multiple scenarios becoming increasingly popular (and even necessary) in Collections, Telemarketing, Lead generation, and so on. Request a demo! CHOOSE BETWEEN DIFFERENT LEVELS OF RISK TOLERANCE AND PRODUCTIVITY SEPARATE INTERFACES & COMPLIANCE DIALING SYSTEMS CALL GUARD INTERFACE DTMF Keypad Manual Dialing: The Agent is presented with a number that they need to manually input via a number pad and hit call, then handle the interaction. Preview Click to Dial: The Agent is presented with a number, but instead of dialing it manually, they only need to hit call and handle the interaction. DRAGON CALL INITIATOR INTERFACE Human Initiated Dialing: As an enhanced add-on to the Call Guard Interface, the Dragon Call Initiator features two separate Instances operated by three different team members: A Clicker Agent, a Supervisor, and an Outbound Agent, working in tandem to enhance productivity while remaining compliant in a non-consent environment. CALL GUARD INTERFACE Automated: Designed for consent lists, The NobelBiz OMNI+ Predictive Dialing algorithm will automatically place outbound calls and transfer them to the agents when answered, enhancing agent experience, talk time and increasing productivity. DRAGON CALL INITIATOR & THE CALL GUARD SYSTEM WORKING TOGETHER CALL GUARD & DRAGON CALL INITIATOR TCPA HIGHLIGHTS Manual systems have been proven permissible in court proceedings when they feature particular characteristics: * The need for human intervention * Not make use of a random number generator * Don’t dial numbers from a list in sequential order * Not an auto-dialer (ATDS) * Scrub against the DNC list * The system is dedicated and isolated from any system capable of being an ATDS THE CALL GUARD & DRAGON CALL INITIATOR SYSTEM MEETS ALL THESE STANDARDS. DRAGON CALL INITIATOR The NobelBiz Dragon Call Initiator is a dialing system dedicated to improving the performance of non-consent outbound campaigns while remaining compliant with the TCPA regulations. Our Human Initiated Dialing Software is a non-ATDS system with no random number-generating capabilities or the capability to dial numbers from a list in sequential order. Request a demo! HOW DOES IT WORK? * Clicker agents are presented with a matrix of available numbers to dial. * When they manually select a single number on the screen, that number is dialed. * Once a call connects, it is routed to an Outbound Agent who interacts with the customer. The number of records displayed on the Clicker agent’s screen is determined by: * Number of Outbound Agents available in Omni+ * Queued phone parameter * Live connect ratio in Call Guard DRAGON CALL INITIATOR BUILT IN FUNCTIONALITIES A lead will be recycled if Clicker Agent logs off without ever initiating a call to that number No Answer Answering Machine When the Clicker Agent initiates a call, the system will perform a: Time Zone Check DNC Check Hold time Used to make sure calls are initiated in a timely manner Default is set to 3 seconds If hold time is greater than 3 seconds, calls are no longer initiated A lead will be recalled if: Time zone rules are followed Maximum retries have not been exhausted Scheduled Callback When the Clicker Agent initiates a call, the system will perform a: Designed to slow down or speed up time between clicks by Clicker Agents Default is set to 2 seconds Obfuscate Number For security reasons, numbers to be called are displayed only partially to Clicker Agent OUTBOUND COMPLIANCE FILTERS TIME ZONE FILTERS Configure outbound calling at the system or carrier level CALL FREQUENCY FILTERS Set call attempts to a phone number by the hour, day, week, or month at the system of carrier level RING NO ANSWER TIME Control the amount of time a call rings when making an outbound call at the system or carrier level DNC LISTS Block phone numbers by uploading a DNC List at the system or carrier level RECORDING CAPABILITIES The NobelBiz Omni+ Call Guard Ecosystem offers comprehensive recording capabilities, including: * Inbound & Outbound Call Recording * IVR Call Recording * Self-Service Call Recording * Dynamic Call Recording Retrieval ENCRYPTION * User access encryption level HTTPS, WebRTC, and VPN tunnels are by default encrypted * Methods of encryption Minimum 128-bit AES; all internal admin access is subject to two-factor authentication * Encryption for recordings Recordings are encrypted at rest if required * Session encryption All user sessions use SSL/TLS encryption Request a demo! DISCOVER A NEW, HASSLE-FREE WAY OF SETTING UP YOUR CONTACT CENTER FOR PEAK PERFORMANCE! Request a free demo. We will help you create your contact center. Today! "(Required)" indicates required fields Hidden EXPERT FORM TIP: SIGN UP WITH GOOGLE RECAPTCHA To use the CAPTCHA field on this form to protect your website from spam and bot abuse you will need to sign up with Google ReCAPTCHA. For more information on this, check out the Docs. Important: Delete this tip before you publish the form. Name(Required) First Last Company Email(Required) Phone(Required) How did you hear about us? 0 of 600 max characters CAPTCHA Name This field is for validation purposes and should be left unchanged. * Why NobelBiz? * Customer Support * Customer Stories * Demo Videos * About us * Partners * Events * Contact Us * Products * NobelBiz Omni+ Contact Center Software * Cloud Contact Center Solution * Voice Carrier * Compliance and Security * Localtouch Intelligent Caller ID Management * Unified Agent Desktop * Inbound Voice Interactions * Outbound Voice Interactions * Verticals/ Solutions * Enterprise * Small & Mid-Market * Lead Gen * Business Process Outsourcing (BPO) * Collections * Sales & Telemarketing * Fundraising - Charity * Customer Services * Features * Automatic Call Distribution (ACD) * Interactive Voice Response (IVR) * Dynamic Routing (DBR) * Computer Telephony Integration (CTI) * Predictive Dialer * Preview Dialer * Progressive Dialer * Automatic Preview Dialer * Social Media for Contact Centers * Dragon Call initiator + Call Guard ecosystem * RESOURCES * Webinar Series * First Contact Podcast * Workshops * BizUncut - Video Series * Blog * Whitepapers * eBooks * Infographics * Guides * Steve Bederman's Collection * © 2023 NobelBiz * Terms & Conditions * Privacy Policy * Cookie Policy * © 2023 NobelBiz * Terms & Conditions * Privacy Policy * Cookie Policy Linkedin Facebook Twitter Youtube * English * Français Notifications New LIVE Webinar Mastering Workforce Management Save your seat! NEW ON-DEMAND FIRESIDE CHAT! 2023 Contact Center Industry Recap & Future Projections Watch the Recording Welcome to NobelBiz! How can we help you today? Chat | nobelbiz Hi There! We are currently offline, but we are eager to talk to you. Please leave us a message and we will get back to you as soon as possible. Send Message Powered by Omni+ WARMTH BEYOND WINTER NOBELBIZ CHARITY INITIATIVE WE'RE ADOPTING A FAMILY FOR ONE YEAR. LET'S MAKE AN IMPACT TOGETHER. Uncover story