www.bmc.com Open in urlscan Pro
2.16.186.192  Public Scan

Form analysis
3 forms found in the DOM

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BMC PRIVACY POLICY

1. OUR COMMITMENT TO PRIVACY

Your privacy is important to us. This website, www.bmc.com (the "Site"), is
owned and operated by BMC Software, Inc. ("BMC"). This BMC Privacy Policy
("Privacy Policy") describes how BMC and its affiliates collect, use and
disclose personally identifiable information or personal data ("Personal
Information") that we may obtain about you ("You") through the Site. When You
provide Personal Information to us via our Site, we protect it according to this
Privacy Policy. By using any BMC Site, You acknowledge that You have reviewed,
understood and agree to, the terms of this Privacy Policy. If You do not agree
to this Privacy Policy, do not use this Site.

For California residents, additional disclosures required by California law may
be found in our California Privacy Notice.

BMC adheres to its Controller and Processor Binding Corporate Rules Policy (“BCR
Policy”) approved by European data protection authorities with respect to
compliance with European data protection laws and specifically to transfers of
Personal Information of employees, customers, resellers, suppliers, service
providers and other third parties wherever it is collected and used in
conjunction with BMC business activities and the administration of employment
between members of the BMC Group or to external service providers. Information
about BMC's BCR Policy can be found in the section set out below: "BCR
Framework".

BMC operates in the business-to-business (B2B) software industry. Unlike many
companies and websites, we do not focus on consumer users or the collection of
consumer data. To the extent we collect information online, our purpose is to
better serve our business customers. This Privacy Policy does not apply where
BMC processes Personal Data as a processor on behalf of its customers, which may
include:

 * the delivery of BMC products or services You subscribed to,
 * the delivery of operation and business systems support, or
 * the provision of customer support activities.

2. BCR FRAMEWORK

BMC has established the BCR Policy when acting as a Data Controller and/or a
Data Processor which have been reviewed and approved by European data protection
authorities. The BCR Policy is incorporated into a BMC corporate wide policy,
requiring all BMC entities, employees and third-party providers to comply with
and respect the BCR Policy governing the collection, use, access, storage and
transfer of Personal Information among BMC entities and third parties. To learn
more about the BCR framework and to view BMC's BCR Certification, please visit
the European Commission’s website.

3. THE PERSONAL INFORMATION WE COLLECT

We may collect the following types of information through communications, or
when You browse this Site, any other BMC website, or any site of a BMC affiliate
(“BMC Website”), as part of BMC’s legitimate interests as it is described below:

3.1 Personal Information You provide directly when You register on a BMC
Website, make an online order, join an online community or other group, inquire
about BMC products, or request BMC support or services at any BMC interactive
message board or via any e-mail messages You send BMC, including:

 * Your name, contact information such as Your address, contact telephone
   numbers (landline and mobile) and personal email address,
 * user account information, such as Your ID and credentials, and
 * ordering information, and payment data.

3.2 Personal Information You provide directly, including information You submit
through a BMC Website as part of the online job application process, including:

 * education and skills information, such as employment and education history
   including qualifications, job application, employment references, and
 * contact information, such as Your ID and credentials.

3.3 Personal Information You provide directly registering for a BMC-sponsored
training, event when You choose to scan your attendee badge, provide a business
card or using other methods, user group, or conference, creating an online
account with BMC, or requesting customer support, education services or
information about BMC products, including:

 * contact information, such as Your address, contact telephone numbers
   (landline and mobile) and personal email address, and
 * employment information, such as Your job title, roles and company.

3.4 Passively collected information, including through the use of "cookies" as
described below, such as IP addresses, web browser and operating system
information, date and time of visits, and the web pages Your Internet browser
visits when browsing any BMC Website; click-through information related to BMC
emails and related marketing activities; and aggregate, non-Personal
Information, such as the number of hits per week or per web page.

4. COOKIES

BMC Software uses cookies to distinguish you from other users of a BMC Website.
This helps us to provide you with a good experience when you browse our websites
and also allows us to improve our sites. For detailed information on the type of
cookies we use and the purposes for which we use them and how you can control
them, read our Cookie Notice. If you do not accept the use of cookies, please
disable them following the instructions in the Cookie Notice, by using the
Cookie Consent Tool provided by BMC on this Website, or by changing your browser
settings so that cookies cannot be placed on your computer or mobile device.

5. WEB BEACONS

BMC may use "web beacon" technology to gather metrics from anonymous web users
and email recipients for the purpose of operating and improving BMC websites and
email communications. A web beacon is an electronic image that is imbedded in a
web page or email which allows BMC to track web page views/hits or the opening
of an email containing a beacon. BMC may use web beacon in conjunction with
cookies to track web site activity on this Site, www.bmc.com, and other BMC
websites. Web beacon tracking by BMC does not identify the name or email address
of the web user or mail recipient.

6. THE WAY WE USE PERSONAL INFORMATION

BMC uses Personal Information You have provided directly or information we
collect indirectly online about You in the following ways, as part of BMC’s
legitimate interests:

6.1 For Personal Information You provide directly relating to products, ordering
products, requests for support or services, or downloading products, we use the
information to:

 * engage in and process transactions with You,
 * use BMC customers relationship management systems,
 * manage customers clickwrap acceptance of BMC’s license agreements,
 * review bid processes,
 * respond to Your inquiries and requests,
 * provide information on BMC products and services, on BMC's partners offering
   and BMC's services and products,
 * manage export compliance,
 * send you satisfaction survey, or
 * process orders for billing, booking, accounting and invoicing purposes.

Before we use Your Personal Information for marketing purposes, we will give You
the opportunity to choose whether or not You allow BMC to use Your Personal
Information in such ways described in this Privacy Policy. You may at any time
choose to stop receiving BMC's emails relating to our marketing materials by
following the unsubscribing instructions contained in the emails we send to Your
attention. You also have the opportunity to unsubscribe from such marketing
materials by updating Your subscription preferences here and you can always
unsubscribe by sending an email to privacy@bmc.com and requesting the removal of
Your name from BMC marketing lists.

Some BMC products and services may be advertised by third parties. In the U.S.
and other jurisdictions with similar laws, we will only share Your Personal
Information if You have not expressed Your preference by opting out of having
Your information shared. In countries that are members of the European Union and
all other jurisdictions with similar laws, we will only share Your Personal
Information if You have agreed to allow us to share Your information with third
parties.

BMC informs You that when You agree for Your information to be shared and used
by third parties, then these third parties are responsible for handling Your
information. Personal Information You provide online on others’ sites may be
provided to third parties working on BMC’s behalf, such as BMC partners,
resellers, distributors. Therefore, we recommend that You familiarize yourself
with their online privacy policies so you understand how BMC partners will use,
collect, and handle your information.

6.2 For Personal Information You provide online, including cookies, actions, or
clicks from hyperlinks and subscriptions, we may use such information to
customize future communications and BMC web pages in accordance with
communication preferences You have established with BMC.

6.3 For some registration, email and data You provide, we may direct You to
particular web pages, customize the web pages You see, or otherwise increase the
relevance of the information You receive. BMC may use Analytic Cookies as
described in our Cookie Notice accordingly to collect Your Personal Information
about web pages visited, page hits per week, and the like, and BMC will use this
information internally to improve the design of our web pages.

6.4 For Personal Information relating to job application processes, we may use
and disseminate this information internally and among our affiliates as
necessary to:

 * consider Your application,
 * contact You regarding our decision or about other career opportunities at
   BMC, or
 * if applicable, proceed with the e-signing of offer letters or other new-hire
   documentation.

6.5 For Personal Information relating to BMC former employees, Personal Data may
be processed to:

 * answer, when legally required, third parties’ lawful requests for
   verification of certain employment details (e.g. for mortgage applications,
   visa/travel, new job), or
 * fulfil exit forms.

6.6 For Personal Information submitted online for scheduling training or
registering to attend a BMC-sponsored conference or event, we may use and
disseminate this information internally and among our affiliates to communicate
with You and to facilitate Your registration and participation.

Personal Data Processing activities are included in in BMC’s record of Personal
Data processing activities.

7. WHEN WE SHARE YOUR PERSONAL INFORMATION

As a global company, BMC shares information for business and marketing purposes
only on a need-to-know basis and only with: (a) its own employees and contingent
workers (b) the customer from which BMC received the information; (c) BMC
distributors, resellers, third parties software vendors, subcontractors,
consultants, and third-party service-provider companies, that have agreed to
safeguard such information in a like manner to the way that BMC safeguards such
information and that have agreed to confidentiality terms with BMC or that have
entered into arrangements with BMC to provide the services described in this
Privacy Policy; (d) event sponsors, (e) law enforcement or other regulatory
authorities and (f) other entities authorized to have access to such information
under applicable law or regulation. Third parties processing Personal Data on
behalf of BMC are included in in BMC’s record of Personal Data processing
activities. Such third parties may provide in particular the following services:

 * billing, booking, accounting, invoicing, and payment processing,
 * satisfaction survey management,
 * agreements management and signing process, and
 * job application and career opportunities management.

BMC may only disclose Personal Information in accordance with the BCR Policy, as
necessary in connection with the sale or transfer of all or part of its
business, to protect our rights or property, or to enforce our terms of use and
legal notices. BMC may disclose Your Personal Information as required or
permitted by law, or at the request of government regulators or other law
enforcement officials and the courts (including the issuance of a valid
subpoena) only in accordance with our BCR Policy.

BMC will not use or share Your Personal Information in ways unrelated to those
described above without first notifying You and offering You a choice as to
whether or not we may use Your Personal Information in a different manner.

8. DATA SECURITY, INTEGRITY AND ACCESS

BMC is committed to protecting Your privacy. BMC processes Your Personal
Information only in ways compatible with the purpose for which it was collected
and in accordance with the BCR Policy. To the extent necessary for such
purposes, we take reasonable steps to make sure that the information is
accurate, complete, current and otherwise reliable with regard to its intended
use. BMC provides data subjects with the opportunity to access, review and
correct their own Personal Information, and otherwise provides such individual
access to Personal Information in accordance with the BCR Policy. However, BMC
expects that You will update your Personal Information with BMC as necessary as
described in the section below “How You Can Access or Correct Your Personal
Information”.

BMC takes reasonable and appropriate measures to maintain the confidentiality
and integrity, prevent the unauthorized use or disclosure, of Personal
Information and to protect Personal Information from loss, misuse and
unauthorized access, disclosure, alteration and destruction. This includes
maintaining a system of appropriate administrative, physical and technical
safeguards to secure such information.

9. LINKS TO UNAFFILIATED THIRD PARTY WEBSITES

This Site may contain links to unaffiliated third party websites. If You link to
or otherwise visit any other websites managed by third parties, BMC encourages
You to review the privacy policies available on such websites. You understand
that BMC has no control over those websites and is not responsible or liable for
the policies and practices followed by such third parties.

10. HOW YOU CAN ACCESS OR CORRECT YOUR PERSONAL INFORMATION

If You have created an online profile with BMC, You can update Your profile by
logging on and following the prompts. Other online registration profiles You may
have established at BMC relating to sales, marketing, customer support,
training, and event registrations can be updated by following the instructions
provided within each profile/account.

You can also request access to Your Personal information that we collect online
and maintain, and update or correct that information, through e-mailing
privacy@bmc.com with the subject line heading of "Privacy Policy Request." To
protect Your privacy and security, we will take reasonable steps to verify Your
identity before granting access or making corrections.

You can also request erasure, restrict or object to the processing of Your
Personal information.

We may keep information in an off-line form, for archival purposes or as
otherwise required by law. Please note that if Your information is removed from
our databases, You may no longer be able to access certain areas of a BMC
website requiring registration or a subscription.

Users may request to be removed from a BMC e-mail list, by following the
"unsubscribe" instructions on e-mails from BMC or by sending a request to
privacy@bmc.com.

We keep information for as long as is necessary for the purposes for which it is
collected and further processed, in accordance with the BMC's record retention
policies and procedures. Retention periods are documented in BMC’s record of
Personal Data processing activities.

11. REVISIONS AND CONTACT INFORMATION

We periodically update the features of BMC Websites. We reserve the right to
change this Privacy Policy without advance notice and any modifications are
effective when they are posted here. The date of the newest version will be
posted below. Please check back frequently, especially before You submit any
Personal information at this Site, to see if the Privacy Policy has changed. If
You have any questions, please contact us by sending an e-mail message to
privacy@bmc.com with the subject line heading of "Privacy Policy Request."

12. COOPERATION PROCEDURE WITH DATA PROTECTION AUTHORITIES AND DISPUTE
RESOLUTION

BMC agrees to cooperate and comply with EU and Switzerland data protection
authorities in the investigation and resolution of complaints brought under the
BCR Policy, in accordance with the Cooperation Procedure set forth in the BCR
Policy. Additionally, you have the right to lodge a complaint with a data
protection authority.

13. QUESTIONS, COMPLAINTS AND INQUIRIES

Questions or complaints regarding this Privacy Policy, BMC’s BCR Policy or
requests for access to Personal Information should be directed to the BMC Global
Privacy Office, privacy@bmc.com


TRANSLATED PRIVACY POLICY

Chinese Simplified | French | German | Italian | Japanese | Korean | Portuguese
| Russian | Spanish

BMC Privacy Policy Rev. 2021-03-10



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Accessibility Tools










English
Accessibility Adjustments
Reset Settings Statement Hide Interface
Choose the right accessibility profile for you
OFF ON
Seizure Safe Profile Eliminates flashes and reduces color
This profile enables epileptic and seizure prone users to browse safely by
eliminating the risk of seizures that result from flashing or blinking
animations and risky color combinations.
OFF ON
Vision Impaired Profile Enhances the website's visuals
This profile adjusts the website, so that it is accessible to the majority of
visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract,
Glaucoma, and others.
OFF ON
Cognitive Disability Profile Assists with reading and focusing
This profile provides various assistive features to help users with cognitive
disabilities such as Autism, Dyslexia, CVA, and others, to focus on the
essential elements of the website more easily.
OFF ON
ADHD Friendly Profile More focus and fewer distractions
This profile significantly reduces distractions, to help people with ADHD and
Neurodevelopmental disorders browse, read, and focus on the essential elements
of the website more easily.
OFF ON
Blind Users (Screen-reader) Use the website with your screen-reader
This profile adjusts the website to be compatible with screen-readers such as
JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software that is
installed on the blind user’s computer and smartphone, and websites should
ensure compatibility with it.

Note: This profile prompts automatically to screen-readers.
OFF ON
Keyboard Navigation (Motor) Use the website with the keyboard
This profile enables motor-impaired persons to operate the website using the
keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such
as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics)
to jump to specific elements.

Note: This profile prompts automatically for keyboard users.
Content Adjustments
Content Scaling
Default

Readable Font
Highlight Titles
Highlight Links
Text Magnifier
Adjust Font Sizing
Default

Align Center
Adjust Line Height
Default

Align Left
Adjust Letter Spacing
Default

Align Right
Color Adjustments
Dark Contrast
Light Contrast
Monochrome
High Saturation
Adjust Text Colors
Cancel
High Contrast
Adjust Title Colors
Cancel
Low Saturation
Adjust Background Colors
Cancel
Orientation Adjustments
Mute Sounds
Hide Images
Read Mode
Reading Guide
Useful Links
Select an option Home Header Footer Main Content
Stop Animations
Reading Mask
Highlight Hover
Highlight Focus
Big Black Cursor
Big White Cursor
HIDDEN_ADJUSTMENTS
Keyboard Navigation
Accessible Mode
Screen Reader Adjustments
Read Mode
BMC Software
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Accessibility StatementCompliance status

We firmly believe that the internet should be available and accessible to anyone
and are committed to providing a website that is accessible to the broadest
possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web
Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA
level. These guidelines explain how to make web content accessible to people
with a wide array of disabilities. Complying with those guidelines helps us
ensure that the website is accessible to blind people, people with motor
impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as
accessible as possible at all times. We utilize an accessibility interface that
allows persons with specific disabilities to adjust the website’s UI (user
interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the
background and optimizes its accessibility level constantly. This application
remediates the website’s HTML, adapts its functionality and behavior for
screen-readers used by blind users, and for keyboard functions used by
individuals with motor impairments.

If you wish to contact the website’s owner please use the website's form

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet
Applications) technique, alongside various behavioral changes, to ensure blind
users visiting with screen-readers can read, comprehend, and enjoy the website’s
functions. As soon as a user with a screen-reader enters your site, they
immediately receive a prompt to enter the Screen-Reader Profile so they can
browse and operate your site effectively. Here’s how our website covers some of
the most important screen-reader requirements:

 1. Screen-reader optimization: we run a process that learns the website’s
    components from top to bottom, to ensure ongoing compliance even when
    updating the website. In this process, we provide screen-readers with
    meaningful data using the ARIA set of attributes. For example, we provide
    accurate form labels; descriptions for actionable icons (social media icons,
    search icons, cart icons, etc.); validation guidance for form inputs;
    element roles such as buttons, menus, modal dialogues (popups), and others. 
    
    Additionally, the background process scans all of the website’s images. It
    provides an accurate and meaningful image-object-recognition-based
    description as an ALT (alternate text) tag for images that are not
    described. It will also extract texts embedded within the image using an OCR
    (optical character recognition) technology. To turn on screen-reader
    adjustments at any time, users need only to press the Alt+1 keyboard
    combination. Screen-reader users also get automatic announcements to turn
    the Screen-reader mode on as soon as they enter the website.
    
    These adjustments are compatible with popular screen readers such as JAWS,
    NVDA, VoiceOver, and TalkBack.
    
    
 2. Keyboard navigation optimization: The background process also adjusts the
    website’s HTML and adds various behaviors using JavaScript code to make the
    website operable by the keyboard. This includes the ability to navigate the
    website using the Tab and Shift+Tab keys, operate dropdowns with the arrow
    keys, close them with Esc, trigger buttons and links using the Enter key,
    navigate between radio and checkbox elements using the arrow keys, and fill
    them in with the Spacebar or Enter key.
    
    Additionally, keyboard users will find content-skip menus available at any
    time by clicking Alt+2, or as the first element of the site while navigating
    with the keyboard. The background process also handles triggered popups by
    moving the keyboard focus towards them as soon as they appear, not allowing
    the focus to drift outside.
    
    Users can also use shortcuts such as “M” (menus), “H” (headings), “F”
    (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website
 * Epilepsy Safe Profile: this profile enables people with epilepsy to safely
   use the website by eliminating the risk of seizures resulting from flashing
   or blinking animations and risky color combinations.
 * Vision Impaired Profile: this profile adjusts the website so that it is
   accessible to the majority of visual impairments such as Degrading Eyesight,
   Tunnel Vision, Cataract, Glaucoma, and others.
 * Cognitive Disability Profile: this profile provides various assistive
   features to help users with cognitive disabilities such as Autism, Dyslexia,
   CVA, and others, to focus on the essential elements more easily.
 * ADHD Friendly Profile: this profile significantly reduces distractions and
   noise to help people with ADHD, and Neurodevelopmental disorders browse,
   read, and focus on the essential elements more easily.
 * Blind Users Profile (Screen-readers): this profile adjusts the website to be
   compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A
   screen-reader is installed on the blind user’s computer, and this site is
   compatible with it.
 * Keyboard Navigation Profile (Motor-Impaired): this profile enables
   motor-impaired persons to operate the website using the keyboard Tab,
   Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M”
   (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to
   jump to specific elements.

Additional UI, design, and readability adjustments
 1. Font adjustments – users can increase and decrease its size, change its
    family (type), adjust the spacing, alignment, line height, and more.
 2. Color adjustments – users can select various color contrast profiles such as
    light, dark, inverted, and monochrome. Additionally, users can swap color
    schemes of titles, texts, and backgrounds with over seven different coloring
    options.
 3. Animations – epileptic users can stop all running animations with the click
    of a button. Animations controlled by the interface include videos, GIFs,
    and CSS flashing transitions.
 4. Content highlighting – users can choose to emphasize essential elements such
    as links and titles. They can also choose to highlight focused or hovered
    elements only.
 5. Audio muting – users with hearing devices may experience headaches or other
    issues due to automatic audio playing. This option lets users mute the
    entire website instantly.
 6. Cognitive disorders – we utilize a search engine linked to Wikipedia and
    Wiktionary, allowing people with cognitive disorders to decipher meanings of
    phrases, initials, slang, and others.
 7. Additional functions – we allow users to change cursor color and size, use a
    printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so
our users can choose the best fitting tools for them, with as few limitations as
possible. Therefore, we have worked very hard to be able to support all major
systems that comprise over 95% of the user market share, including Google
Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA
(screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their
needs, there may still be pages or sections that are not fully accessible, are
in the process of becoming accessible, or are lacking an adequate technological
solution to make them accessible. Still, we are continually improving our
accessibility, adding, updating, improving its options and features, and
developing and adopting new technologies. All this is meant to reach the optimal
level of accessibility following technological advancements. If you wish to
contact the website’s owner, please use the website's form

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