www.talkdesk.com Open in urlscan Pro
2606:4700::6811:cf53 Public Scan

Back to summary

Submitted URL:
https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDmXABavKZJ_kG6tlWxJaEGo0RkYL9qCk3Yfdco6EE1qVZxELcPFBB-IyWJyW3aZb6YDRqljE=
Effective URL:
https://www.talkdesk.com/resources/white-papers/best-practices-speech-analytics-in-the-contact-center/?utm_source=email&u...
Submission: On April 05 via api (April 5th 2022, 5:54:09 pm UTC) from US — Scanned from DE

Form analysis
3 forms found in the DOM

GET /globalsearch/

<form class="row search_form" action="/globalsearch/" method="get" id="globalsearch__form" __bizdiag="-906336856" __biza="W___">
  <div class="col-12 col-lg-9 d-flex"><input type="text" id="search" class="h2" name="search" placeholder="Type to search" autocomplete="off"></div>
  <div class="col-12 col-lg-3 d-flex justify-content-end">
    <div class="submit__wrap"><input type="submit" alt="Search" id="submit" value="Search" class="button -primary">
      <div id="globalsearch__close" class="align-self-center"><i class="icon-ui-close -size-24"></i></div>
    </div>
  </div>
</form>

<form id="mktoForm_3660" class="mktoForm mktoHasWidth mktoLayoutLeft" data-marketo_id="3660" data-marketo_success="external" novalidate="novalidate" data-initial-wrapper-tagging-complete="true">
  <div class="mktoFormRow" data-wrapper-for="LeadSource"><input type="hidden" name="LeadSource" class="mktoField mktoFieldDescriptor mktoFormCol input -primary -marg-bottom-1" value="email" data-wrapper-for=""></div>
  <div class="mktoFormRow" data-wrapper-for="Lead_Source_Detail__c"><input type="hidden" name="Lead_Source_Detail__c" class="mktoField mktoFieldDescriptor mktoFormCol input -primary -marg-bottom-1" value="email" data-wrapper-for=""></div>
  <div class="mktoFormRow" data-wrapper-for="utm_source__c"><input type="hidden" name="utm_source__c" class="mktoField mktoFieldDescriptor mktoFormCol input -primary -marg-bottom-1" value="email" data-wrapper-for=""></div>
  <div class="mktoFormRow" data-wrapper-for="utm_medium__c"><input type="hidden" name="utm_medium__c" class="mktoField mktoFieldDescriptor mktoFormCol input -primary -marg-bottom-1" value="email" data-wrapper-for=""></div>
  <div class="mktoFormRow" data-wrapper-for="utm_term__c"><input type="hidden" name="utm_term__c" class="mktoField mktoFieldDescriptor mktoFormCol input -primary -marg-bottom-1" value="" data-wrapper-for=""></div>
  <div class="mktoFormRow" data-wrapper-for="GCLID__c"><input type="hidden" name="GCLID__c" class="mktoField mktoFieldDescriptor mktoFormCol input -primary -marg-bottom-1" value="" data-wrapper-for=""></div>
  <div class="mktoFormRow" data-wrapper-for="optInStatus"><input type="hidden" name="optInStatus" class="mktoField mktoFieldDescriptor mktoFormCol input -primary -marg-bottom-1" value="" data-wrapper-for=""></div>
  <div class="mktoFormRow" data-wrapper-for="lastthankyoupageURL"><input type="hidden" name="lastthankyoupageURL" class="mktoField mktoFieldDescriptor mktoFormCol input -primary -marg-bottom-1"
      value="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/best-practices-speech-analytics-in-the-contact-center-white-paper.pdf" data-wrapper-for=""></div>
  <div class="mktoFormRow" data-wrapper-for="lastResourceName"><input type="hidden" name="lastResourceName" class="mktoField mktoFieldDescriptor mktoFormCol input -primary -marg-bottom-1" value="Best practices: Speech analytics in the contact center"
      data-wrapper-for=""></div>
  <div class="mktoFormRow" data-wrapper-for="FirstName">
    <div class="mktoFieldDescriptor mktoFormCol" data-wrapper-for="FirstName">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField">
        <div class="mktoGutter"></div><input id="FirstName" name="FirstName" placeholder="First Name" maxlength="255" aria-labelledby="LblFirstName InstructFirstName" type="text"
          class="mktoField mktoTextField mktoRequired input -primary -marg-bottom-1" aria-required="true"><span id="InstructFirstName" tabindex="-1" class="mktoInstruction"></span>
      </div>
    </div>
  </div>
  <div class="mktoFormRow" data-wrapper-for="LastName">
    <div class="mktoFieldDescriptor mktoFormCol" data-wrapper-for="LastName">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField">
        <div class="mktoGutter"></div><input id="LastName" name="LastName" placeholder="Last Name" maxlength="255" aria-labelledby="LblLastName InstructLastName" type="text" class="mktoField mktoTextField mktoRequired input -primary -marg-bottom-1"
          aria-required="true"><span id="InstructLastName" tabindex="-1" class="mktoInstruction"></span>
      </div>
    </div>
  </div>
  <div class="mktoFormRow" data-wrapper-for="Email">
    <div class="mktoFieldDescriptor mktoFormCol" data-wrapper-for="Email">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField">
        <div class="mktoGutter"></div><input id="Email" name="Email" placeholder="Work Email" maxlength="255" aria-labelledby="LblEmail InstructEmail" type="email" class="mktoField mktoEmailField mktoRequired input -primary -marg-bottom-1"
          aria-required="true"><span id="InstructEmail" tabindex="-1" class="mktoInstruction"></span>
      </div>
    </div>
  </div>
  <div class="mktoFormRow" data-wrapper-for="Company">
    <div class="mktoFieldDescriptor mktoFormCol" data-wrapper-for="Company">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField">
        <div class="mktoGutter"></div><input id="Company" name="Company" placeholder="Company Name" maxlength="255" aria-labelledby="LblCompany InstructCompany" type="text" class="mktoField mktoTextField mktoRequired input -primary -marg-bottom-1"
          aria-required="true"><span id="InstructCompany" tabindex="-1" class="mktoInstruction"></span>
      </div>
    </div>
  </div>
  <div class="mktoFormRow" data-wrapper-for="Country">
    <div class="mktoFieldDescriptor mktoFormCol" data-wrapper-for="Country">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField">
        <div class="mktoGutter"></div><span id="InstructCountry" tabindex="-1" class="mktoInstruction"></span>
        <div class="dropdown -primary -marg-bottom-1 -pad-0 selectbox"><select id="Country" name="Country" aria-labelledby="LblCountry InstructCountry" class="mktoField mktoRequired dropdown -primary" aria-required="true">
            <option value="">Country</option>
            <option value="United States">United States</option>
            <option value="Albania">Albania</option>
            <option value="Argentina">Argentina</option>
            <option value="Australia">Australia</option>
            <option value="Austria">Austria</option>
            <option value="Bahamas">Bahamas</option>
            <option value="Belgium">Belgium</option>
            <option value="Bolivia">Bolivia</option>
            <option value="Brazil">Brazil</option>
            <option value="Bulgaria">Bulgaria</option>
            <option value="Canada">Canada</option>
            <option value="Chile">Chile</option>
            <option value="China">China</option>
            <option value="Colombia">Colombia</option>
            <option value="Costa Rica">Costa Rica</option>
            <option value="Croatia">Croatia</option>
            <option value="Czech Republic">Czech Republic</option>
            <option value="Denmark">Denmark</option>
            <option value="El Salvador">El Salvador</option>
            <option value="Estonia">Estonia</option>
            <option value="Ethiopia">Ethiopia</option>
            <option value="Finland">Finland</option>
            <option value="France">France</option>
            <option value="Fuji">Fuji</option>
            <option value="Germany">Germany</option>
            <option value="Greece">Greece</option>
            <option value="Guatemala">Guatemala</option>
            <option value="Honduras">Honduras</option>
            <option value="Hong Kong">Hong Kong</option>
            <option value="Hungary">Hungary</option>
            <option value="Iceland">Iceland</option>
            <option value="India">India</option>
            <option value="Indonesia">Indonesia</option>
            <option value="Ireland">Ireland</option>
            <option value="Israel">Israel</option>
            <option value="Italy">Italy</option>
            <option value="Japan">Japan</option>
            <option value="Kenya">Kenya</option>
            <option value="Korea">Korea</option>
            <option value="Latvia">Latvia</option>
            <option value="Liechtenstein">Liechtenstein</option>
            <option value="Lithuania">Lithuania</option>
            <option value="Luxembourg">Luxembourg</option>
            <option value="Macedonia">Macedonia</option>
            <option value="Malaysia">Malaysia</option>
            <option value="Malta">Malta</option>
            <option value="Mexico">Mexico</option>
            <option value="Monaco">Monaco</option>
            <option value="Montenegro">Montenegro</option>
            <option value="Netherlands">Netherlands</option>
            <option value="New Zealand">New Zealand</option>
            <option value="Nicaragua">Nicaragua</option>
            <option value="Nigeria">Nigeria</option>
            <option value="Norway">Norway</option>
            <option value="Other Africa">Other Africa</option>
            <option value="Other Americas">Other Americas</option>
            <option value="Other Europe">Other Europe</option>
            <option value="Other Middle East">Other Middle East</option>
            <option value="Panama">Panama</option>
            <option value="Peru">Peru</option>
            <option value="Philippines">Philippines</option>
            <option value="Poland">Poland</option>
            <option value="Portugal">Portugal</option>
            <option value="Puerto Rico">Puerto Rico</option>
            <option value="Republic of Cyprus">Republic of Cyprus</option>
            <option value="Romania">Romania</option>
            <option value="Russian Federation">Russian Federation</option>
            <option value="Saudi Arabia">Saudi Arabia</option>
            <option value="Serbia">Serbia</option>
            <option value="Singapore">Singapore</option>
            <option value="Slovakia">Slovakia</option>
            <option value="Slovenia">Slovenia</option>
            <option value="South Africa">South Africa</option>
            <option value="South Korea">South Korea</option>
            <option value="Spain">Spain</option>
            <option value="Sweden">Sweden</option>
            <option value="Switzerland">Switzerland</option>
            <option value="Taiwan">Taiwan</option>
            <option value="Thailand">Thailand</option>
            <option value="Turkey">Turkey</option>
            <option value="Ukraine">Ukraine</option>
            <option value="United Arab Emirates">United Arab Emirates</option>
            <option value="United Kingdom">United Kingdom</option>
            <option value="Uruguay">Uruguay</option>
            <option value="Venezuela">Venezuela</option>
            <option value="Vietnam">Vietnam</option>
            <option value="Virgin Islands, British">Virgin Islands, British</option>
            <option value="Virgin Islands, U.S.">Virgin Islands, U.S.</option>
          </select></div>
      </div>
    </div>
  </div>
  <div class="mktoFormRow" data-wrapper-for="requestedAE">
    <div class="mktoFieldDescriptor mktoFormCol" data-wrapper-for="requestedAE">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap">
        <div class="mktoGutter"></div><span id="InstructrequestedAE" tabindex="-1" class="mktoInstruction"></span>
        <div class="dropdown -primary -marg-bottom-1 -pad-0 selectbox"><select id="requestedAE" name="requestedAE" aria-labelledby="LblrequestedAE InstructrequestedAE" class="mktoField dropdown -primary">
            <option value="">I would like…</option>
            <option value="Talk to Sales">To speak to a CX specialist</option>
            <option value="See a Demo">To schedule a demo</option>
            <option value="no">Nothing else, I have all the information I need</option>
          </select></div>
      </div>
    </div>
  </div>
  <div class="mktoFormRow mktoPlaceholder" data-wrapper-for="optInemail">
    <div class="mktoPlaceholder mktoPlaceholderoptInemail"></div>
  </div>
  <div class="mktoFormRow" data-wrapper-for="privacy">
    <div class="mktoFormCol" data-wrapper-for="privacy">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap">
        <div class="mktoHtmlText text text--12 -marg-bottom-1 -marg-top-1"><input type="hidden" name="privacy" class="input -primary -marg-bottom-1"><span>By registering, you agree with the processing of your personal data by Talkdesk as described in
            our
          </span><a target="_blank" class="c-link" data-stringify-link="https://www.talkdesk.com/terms-of-service/privacy-policy/" delay="150" data-sk="tooltip_parent" href="https://www.talkdesk.com/terms-of-service/privacy-policy/" rel="noopener noreferrer">Privacy Notice</a><span>.</span>
        </div>
      </div>
    </div>
  </div>
  <div class="mktoButtonRow"><span class="mktoButtonWrap mktoSimple d-flex justify-content-end"><button type="submit" class="mktoButton button -primary -marg-top-1">DOWNLOAD</button></span></div><input type="hidden" name="formid"
    class="mktoField mktoFieldDescriptor input -primary -marg-bottom-1" value="3660"><input type="hidden" name="munchkinId" class="mktoField mktoFieldDescriptor input -primary -marg-bottom-1" value="843-DOE-718">
</form>

<form class="mktoForm mktoHasWidth mktoLayoutLeft" data-marketo_id="3660" data-marketo_success="external"
  style="opacity: 0; font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51); visibility: hidden; position: absolute; top: -500px; left: -1000px; width: 1600px;" novalidate="novalidate"></form>

Text Content

SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER
EXPERIENCE. REQUEST A DEMO


PRODUCTS
SOLUTIONS
CUSTOMERS
SUPPORT
RESOURCES
ABOUT

--------------------------------------------------------------------------------

PRICING
language: EN
EnglishEnglish (Australia)English (Canada)English (Europe)English (New
Zealand)English (Singapore)English (United Kingdom)EspañolEspañol (América
Latina)DeutschFrançaisItalianoPortuguêsPortuguês (Brasil)

GET STARTEDEXPERIENCE A DEMOGET PRICING

White Paper


BEST PRACTICES: SPEECH ANALYTICS IN THE CONTACT CENTER

DOWNLOAD WHITE PAPER



DOWNLOAD THE WHITE PAPER.

CountryUnited
StatesAlbaniaArgentinaAustraliaAustriaBahamasBelgiumBoliviaBrazilBulgariaCanadaChileChinaColombiaCosta
RicaCroatiaCzech RepublicDenmarkEl
SalvadorEstoniaEthiopiaFinlandFranceFujiGermanyGreeceGuatemalaHondurasHong
KongHungaryIcelandIndiaIndonesiaIrelandIsraelItalyJapanKenyaKoreaLatviaLiechtensteinLithuaniaLuxembourgMacedoniaMalaysiaMaltaMexicoMonacoMontenegroNetherlandsNew
ZealandNicaraguaNigeriaNorwayOther AfricaOther AmericasOther EuropeOther Middle
EastPanamaPeruPhilippinesPolandPortugalPuerto RicoRepublic of
CyprusRomaniaRussian FederationSaudi ArabiaSerbiaSingaporeSlovakiaSloveniaSouth
AfricaSouth KoreaSpainSwedenSwitzerlandTaiwanThailandTurkeyUkraineUnited Arab
EmiratesUnited KingdomUruguayVenezuelaVietnamVirgin Islands, BritishVirgin
Islands, U.S.
I would like…To speak to a CX specialistTo schedule a demoNothing else, I have
all the information I need

By registering, you agree with the processing of your personal data by Talkdesk
as described in our Privacy Notice.
DOWNLOAD

Uncover the potential of AI-powered speech analytics.

Speech analytics can glean critical insights from the torrent of unstructured
voice data flowing through a contact center. Analysis of voice data has been the
missing piece for monitoring what is happening in the contact center in
real-time. There can be no digital transformation of the contact center without
speech analytics.

It is no wonder that speech analytics is one of the fastest-growing call center
technology segments. Speech analytics can analyze 100% of customer interactions
to detect trends and emotions that might signal a problem. It can also empower
agents in real-time and guide them to provide better service by improving their
effectiveness and consistency.

With this whitepaper you’ll learn about:

 * How to understand customer sentiment and intent through AI.
 * Key benefits from AI-powered automations.
 * The steps to implement speech analytics in your contact center.


OTHER WHITE PAPERS.

White Paper

CLOUD CONTACT CENTER MIGRATION GUIDE FOR RETAILERS

read more

White Paper

EMPOWERING THE POLICYHOLDER EXPERIENCE THROUGH THE CLOUD

read more

White Paper

THE INFUSION OF ARTIFICIAL INTELLIGENCE ACROSS CUSTOMER INTERACTIONS

read more

White Paper

GREAT EXPECTATIONS: SATISFYING THE MODERN CUSTOMER

read more
Why Talkdesk
 * Customer Service
 * Sales
 * Pricing
 * Integrations
 * AppConnect
 * Customers

Company
 * Leadership
 * Partners
 * Developers
 * News & Press
 * Events
 * Careers
 * Global Contacts

Solutions
 * Communications, Media & Internet
 * Financial Services & Insurance
 * Government & Education
 * Healthcare & Life Sciences
 * Retail & Consumer Goods
 * Transportation & Hospitality

Product
 * Product Demo
 * Omnichannel Engagement
 * Workforce Engagement
 * Customer Experience Analytics
 * Employee Collaboration

Resources
 * Blog
 * Engineering Blog
 * Demo Center
 * Talkdesk CXTalent
 * Knowledge Base
 * Talkdesk Academy
 * Developer Documentation

Terms of ServiceTerms of UsePrivacy PolicyForward-Looking StatementTransparency
in Supply Chains StatementInformation Security Notice

388 Market Street, Suite 1300, San Francisco, CA 94111

© 2022 Talkdesk

We use cookies to improve your browsing experienceMore informationOk

www.talkdesk.com Open in urlscan Pro 2606:4700::6811:cf53 Public Scan

Form analysis 3 forms found in the DOM

GET /globalsearch/

Text Content

www.talkdesk.com Open in urlscan Pro
2606:4700::6811:cf53 Public Scan

Form analysis
3 forms found in the DOM