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UBER CONNECT MAKES SAME-DAY DELIVERY EASIER THAN EVER

Move more of what matters with delivery.


Send an item


HELP IS ON THE WAY

Uber Connect is an easy delivery solution that allows people to send items the
same day, whether it’s a care package for a loved one, a gift for a friend’s
birthday, an item sold online, or a business document.




DELIGHT YOUR CUSTOMERS

Your business can now offer same-day delivery, whether you’re selling clothes,
shampoo, or freshly baked cakes.




CONNECT WITH FRIENDS AND FAMILY

The Uber app helps provide a new delivery solution for a last-minute birthday
gift or your forgotten keys, saving you a trip across town.




RUN YOUR BUSINESS

Transfer documents, supplies, and equipment across sites or offices to keep
things running smoothly.




HOW UBER CONNECT WORKS



Select Package in the Uber app.



Meet the driver and send your package on its way.



Follow along with in-app tracking.




BENEFITS OF USING UBER CONNECT




AVAILABILITY

You can book a delivery the same easy way that you request a ride.




SPEED

Get on-demand delivery, usually within the hour.




TRACKING

Watch your item as it makes its way to the recipient, and get a notification
when it’s delivered.




FLEXIBILITY

Generally, if it fits in the trunk of a midsize car, it can go with Uber
Connect.¹ And in select locations, you can choose a delivery method and vehicle
type that meets your needs.




LOOKING FOR MORE TOOLS TO RUN YOUR BUSINESS?

See how Uber for Business delivery solutions can work for you.

Learn more


FREQUENTLY ASKED QUESTIONS


 * What is Uber Connect?Down Small
   
   Uber Connect is an option that allows you to request a driver to transport
   your package(s) to a person waiting at a designated dropoff location.
   
   You can also request a package to be sent to you from a designated sender.
   
   
 * What do I need to do?Down Small
   
   Tap the Package icon on the Uber app homescreen and follow the
   in-app instructions.
   
   
 * What can I send?Down Small
   
   Packages sent using Uber Connect have specific monetary value limits and
   weight limits per vehicle type.
   
   For delivery by vehicle, you can send packages that:
   
    * Don't contain any prohibited items²
    * Fit comfortably in the trunk of a midsize vehicle
    * Are closed, securely sealed, and ready for curbside or door pickup
    * Are within the monetary value and weight limits for your location¹
   
   For delivery by bike or scooter, if available in your location, you can send
   packages that:
   
    * Don't contain any prohibited items²
    * Fit comfortably in a backpack
    * Are closed, securely sealed, and ready for curbside or door pickup
    * Are within the monetary value and weight limits for your location¹
   
   If your package contains a prohibited item or doesn't follow the restrictions
   above, the driver may cancel your request. Please see the Terms and
   Conditions for full details. Violation of the Terms and Conditions may result
   in deactivation of your account without notice.
   
   
 * Where can I send my package?Down Small
   
   Uber Connect is designed for local delivery, typically within a single
   geographical area (excludes international border crossings).
   
   
 * What does the recipient need to do?Down Small
   
   The package recipient should be available to meet the driver at the door or
   curb. If you need to ask the driver to leave the package at the recipient’s
   door, you’ll be able to add delivery notes with further instructions to
   smooth the delivery process.
   
   
 * What happens if the package is damaged during delivery?Down Small
   
   Uber does not maintain insurance coverage for package loss, theft, or damage
   caused by a third party. Please see the Terms and Conditions for
   full details.
   
   
 * Can I send someone a package as a surprise?Down Small
   
   We recommend that you notify the recipient of the delivery so they can meet
   the driver to retrieve the package from the vehicle. If you do send someone a
   package as a surprise, you’ll need to clearly instruct the driver, in the
   message section of the Uber app, to leave the package at the recipient’s
   door. The driver can always decline this request.
   
   
 * What if I have an issue with package delivery?Down Small
    * If your package hasn't been delivered yet, you can call or message the
      driver in the app.
    * Drivers are free to cancel your request for any reason, including, for
      example, if your package was too heavy, too large for their vehicle, not
      packaged securely, or contained a prohibited item.
    * If the person receiving the package wasn't available, the driver may try
      to contact you in the app to resolve the issue or coordinate a return.
      You'll be responsible for costs associated with returning the package to
      you if necessary.
    * For help coordinating a delivery in case of terminated trips or canceled
      requests, if you haven’t yet received your package, or if the package was
      damaged during delivery, contact Uber Support.
   
   


DOWNLOAD THE UBER APP FOR IOS

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DOWNLOAD THE UBER APP FOR ANDROID

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Not available in all locations. Check the Uber app for availability.

By using Uber Connect, you acknowledge and accept that this functionality
enables you to request trips through the Uber app for the delivery of items
fulfilled by drivers or couriers using the Uber platform. You acknowledge that
this functionality may be modified or revoked at any time in Uber’s sole
discretion. Neither Uber nor the drivers or couriers are responsible for the
package(s), nor for the content of the package(s), so they disclaim any
obligation or responsibility related to the package(s), its content and/or
delivery, including any loss or damage that the package(s) may suffer. Uber does
not maintain insurance coverage for package loss, theft, or damage caused by a
third party. Please see Terms and Conditions for full details.

¹Packages sent using Uber Connect have specific monetary value limits and weight
limits per vehicle type. Please see Terms and Conditions for full details of the
restrictions applicable for your location.

²Uber Connect may not be used to send any prohibited items. Prohibited items
include, but are not limited to: alcohol, tobacco, weapons, illegal/stolen
goods, narcotics, barbiturates, hazardous materials (example: flammable,
poisonous, explosive), animals, regulated species, money, gift cards, high-value
items, jewelry, and prescription drugs, among other things not allowed by law.
Please see Terms and Conditions for full details on prohibited items.


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