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www.myfax.com Open in urlscan Pro
104.18.36.201  Public Scan

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URL: https://www.myfax.com/support?utm_source=premium&utm_medium=email&utm_term=support&utm_content=nav&utm_campaign=paid-i...
Submission: On February 13 via manual from US — Scanned from DE

Form analysis 6 forms found in the DOM

GET https://www.myfax.com/

<form role="search" class="ef-input-group" method="get" id="searchform" action="https://www.myfax.com/" data-cb-wrapper="true"><input type="text" value="" name="s" id="s" placeholder="Search"><span
    class="jf-input-group-append"><i class="fa fa-search" id="responsive-mob-search-icon"></i></span></form>

POST /support#gf_2

<form method="post" enctype="multipart/form-data" target="gform_ajax_frame_2" id="gform_2" class="mf-gf-support mf-gf-grid mf-gf recaptcha-v3-initialized" action="/support#gf_2" data-formid="2" novalidate="" data-cb-wrapper="true">
  <div class="gform-body gform_body">
    <div id="gform_fields_2" class="gform_fields top_label form_sublabel_below description_below">
      <div id="field_2_1" class="gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_2_1"><label class="gfield_label gform-field-label"
          for="input_2_1">Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
        <div class="ginput_container ginput_container_text"><input name="input_1" id="input_2_1" type="text" value="" class="large" placeholder="Name" aria-required="true" aria-invalid="false"> </div>
      </div>
      <div id="field_2_2" class="gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_2_2"><label
          class="gfield_label gform-field-label" for="input_2_2">MyFax Number<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
        <div class="ginput_container ginput_container_text"><input name="input_2" id="input_2_2" type="text" value="" class="large" placeholder="MyFax Number" aria-required="true" aria-invalid="false"> </div>
      </div>
      <div id="field_2_3" class="gfield gfield--type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_2_3"><label
          class="gfield_label gform-field-label" for="input_2_3">Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
        <div class="ginput_container ginput_container_email">
          <input name="input_3" id="input_2_3" type="email" value="" class="large" placeholder="Email" aria-required="true" aria-invalid="false">
        </div>
      </div>
      <fieldset id="field_2_5" class="gfield gfield--type-radio gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_2_5">
        <legend class="gfield_label gform-field-label">My Question Is About<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></legend>
        <div class="ginput_container ginput_container_radio">
          <div class="gfield_radio" id="input_2_5">
            <div class="gchoice gchoice_2_5_0">
              <input class="gfield-choice-input" name="input_5" type="radio" value="B" id="choice_2_5_0" onchange="gformToggleRadioOther( this )">
              <label for="choice_2_5_0" id="label_2_5_0" class="gform-field-label gform-field-label--type-inline">Billing</label>
            </div>
            <div class="gchoice gchoice_2_5_1">
              <input class="gfield-choice-input" name="input_5" type="radio" value="T" id="choice_2_5_1" onchange="gformToggleRadioOther( this )">
              <label for="choice_2_5_1" id="label_2_5_1" class="gform-field-label gform-field-label--type-inline">Technical</label>
            </div>
            <div class="gchoice gchoice_2_5_2">
              <input class="gfield-choice-input" name="input_5" type="radio" value="C" id="choice_2_5_2" onchange="gformToggleRadioOther( this )">
              <label for="choice_2_5_2" id="label_2_5_2" class="gform-field-label gform-field-label--type-inline">Cancellation</label>
            </div>
            <div class="gchoice gchoice_2_5_3">
              <input class="gfield-choice-input" name="input_5" type="radio" value="O" id="choice_2_5_3" onchange="gformToggleRadioOther( this )">
              <label for="choice_2_5_3" id="label_2_5_3" class="gform-field-label gform-field-label--type-inline">Other</label>
            </div>
          </div>
        </div>
      </fieldset>
      <div id="field_2_7" class="gfield gfield--type-select gfield--width-full questions-list gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_2_7"
        style="visibility: hidden; height: 0px;"><label class="gfield_label gform-field-label" for="input_2_7">What Can We Help You With?<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
        <div class="ginput_container ginput_container_select"><select name="input_7" id="input_2_7" class="large gfield_select" aria-required="true" aria-invalid="false">
            <option value="" selected="selected" class="gf_placeholder">Select Option</option>
            <option value="B1">Can I receive statements to more than one email account?</option>
            <option value="B2">How can I change the email address where my statements are sent?</option>
            <option value="B3">How can I reactivate my number/account?</option>
            <option value="B15">How can I update my card or personal details?</option>
            <option value="B6">How do I log into my online account?</option>
            <option value="B7">What are the usage fees displayed on my statement?</option>
            <option value="B14">What is the cost per page outside of my plan?</option>
            <option value="B13">What other plans do you have and how much do they cost?</option>
            <option value="B10">Where can I view my statements?</option>
            <option value="B11">Why is my account is suspended?</option>
            <option value="T15">Receive Issue – I have not received my fax yet</option>
            <option value="T8">Receive Issue – I think my fax number is not working</option>
            <option value="T9">Receive Issue – Fax received is incomplete (cut in half or distorted)</option>
            <option value="T16">Send Issue – Send failures &amp; low send success</option>
            <option value="T13">Send Issue – My email address is not registered error</option>
            <option value="T20">Send – How do I hide my number when sending a fax</option>
            <option value="T17">Card Update – How do i update my card</option>
            <option value="T3">How can I login and check my faxes online</option>
            <option value="T18">How can I see my statement, its not online yet</option>
            <option value="T21">How many emails addresses can send &amp; receive and how do I add more</option>
            <option value="T6">Porting Query How can I port in my existing number</option>
            <option value="T11">Cover Page – Can I make or customize my own cover page</option>
            <option value="T19">Cover Page – How do I remove cover pages when sending</option>
            <option value="C1">Can I keep my account for a cheaper plan</option>
            <option value="C2">Can I keep my fax number and pay as I go</option>
            <option value="C3">Can I suspend my account for a period of time</option>
            <option value="C4">Do I have a contract with your service</option>
            <option value="C5">Do you require a notice period for cancellation requests</option>
            <option value="C6">I cancelled my account but you are still charging me</option>
            <option value="C7">If I cancel, can I reactivate with the same number later</option>
            <option value="C8">Please Cancel My Account.</option>
            <option value="C11">I just paid, can i cancel &amp; get a refund</option>
            <option value="O1">Fraud – I Do Not Have A MyFax Account – Stop Charging My Card</option>
            <option value="O2">GDPR – How Is My Personal Data Stored</option>
            <option value="O3">GDPR How Do I Remove My Data After Closure</option>
          </select></div>
      </div>
      <div id="field_2_8" class="gfield gfield--type-text sf-case-record-type field_sublabel_below gfield--no-description field_description_below gfield_visibility_hidden" data-js-reload="field_2_8">
        <div class="admin-hidden-markup"><i class="gform-icon gform-icon--hidden"></i><span>Hidden</span></div><label class="gfield_label gform-field-label" for="input_2_8">Case Record Type</label>
        <div class="ginput_container ginput_container_text"><input name="input_8" id="input_2_8" type="text" value="012600000009V7k" class="large" aria-invalid="false"> </div>
      </div>
      <div id="field_2_9" class="gfield gfield--type-text field_sublabel_below gfield--no-description field_description_below gfield_visibility_hidden" data-js-reload="field_2_9">
        <div class="admin-hidden-markup"><i class="gform-icon gform-icon--hidden"></i><span>Hidden</span></div><label class="gfield_label gform-field-label" for="input_2_9">Case Origin</label>
        <div class="ginput_container ginput_container_text"><input name="input_9" id="input_2_9" type="text" value="myfax.com/automated" class="large" aria-invalid="false"> </div>
      </div>
      <div id="field_2_10" class="gfield gfield--type-text p-leadsource field_sublabel_below gfield--no-description field_description_below gfield_visibility_hidden" data-js-reload="field_2_10">
        <div class="admin-hidden-markup"><i class="gform-icon gform-icon--hidden"></i><span>Hidden</span></div><label class="gfield_label gform-field-label" for="input_2_10">Lead Source</label>
        <div class="ginput_container ginput_container_text"><input name="input_10" id="input_2_10" type="text" value="Website" class="large" aria-invalid="false"> </div>
      </div>
    </div>
  </div>
  <div class="gform_footer top_label"> <input type="submit" id="gform_submit_button_2" class="gform_button button" value="Submit"
      onclick="if(window[&quot;gf_submitting_2&quot;]){return false;}  if( !jQuery(&quot;#gform_2&quot;)[0].checkValidity || jQuery(&quot;#gform_2&quot;)[0].checkValidity()){window[&quot;gf_submitting_2&quot;]=true;}  "
      onkeypress="if( event.keyCode == 13 ){ if(window[&quot;gf_submitting_2&quot;]){return false;} if( !jQuery(&quot;#gform_2&quot;)[0].checkValidity || jQuery(&quot;#gform_2&quot;)[0].checkValidity()){window[&quot;gf_submitting_2&quot;]=true;}  jQuery(&quot;#gform_2&quot;).trigger(&quot;submit&quot;,[true]); }">
    <input type="hidden" name="gform_ajax" value="form_id=2&amp;title=&amp;description=&amp;tabindex=0&amp;theme=data-form-theme='gravity-theme'">
    <input type="hidden" class="gform_hidden" name="is_submit_2" value="1">
    <input type="hidden" class="gform_hidden" name="gform_submit" value="2">
    <input type="hidden" class="gform_hidden" name="gform_unique_id" value="">
    <input type="hidden" class="gform_hidden" name="state_2"
      value="WyJ7XCI1XCI6W1wiYWQyNzc4ZmE4ZDdmMjdkZmEzYzgwYjkwYzg1OTU1YjlcIixcIjFmYmQ0YjI4NmE1ZTdmMDk0OTM0YWFiZDA3MTUwOGExXCIsXCJhOTM5MjMwNTdkYjU5YWMzMGIxOTkyOGY3OTk1YTE3OFwiLFwiNmQwOTkzNTJhNDlkYWE5ODkzMjE2MGI2MDI3MWE4ZjhcIl19IiwiOTNiZGIzOTlmNThjOTFjMDE2OGVhMDM3ZWU0MmY4ZmYiXQ==">
    <input type="hidden" class="gform_hidden" name="gform_target_page_number_2" id="gform_target_page_number_2" value="0">
    <input type="hidden" class="gform_hidden" name="gform_source_page_number_2" id="gform_source_page_number_2" value="1">
    <input type="hidden" name="gform_field_values" value="">
  </div>
</form>

POST /support#gf_3

<form method="post" enctype="multipart/form-data" target="gform_ajax_frame_3" id="gform_3" class="mf-gf-sales mf-gf-grid mf-gf recaptcha-v3-initialized" action="/support#gf_3" data-formid="3" novalidate="" data-cb-wrapper="true">
  <div class="gform-body gform_body">
    <div id="gform_fields_3" class="gform_fields top_label form_sublabel_below description_below">
      <fieldset id="field_3_7" class="gfield gfield--type-radio gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_7">
        <legend class="gfield_label gform-field-label">Primary Use<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></legend>
        <div class="ginput_container ginput_container_radio">
          <div class="gfield_radio" id="input_3_7">
            <div class="gchoice gchoice_3_7_0">
              <input class="gfield-choice-input" name="input_7" type="radio" value="Business" id="choice_3_7_0" onchange="gformToggleRadioOther( this )">
              <label for="choice_3_7_0" id="label_3_7_0" class="gform-field-label gform-field-label--type-inline">Business</label>
            </div>
            <div class="gchoice gchoice_3_7_1">
              <input class="gfield-choice-input" name="input_7" type="radio" value="Personal" id="choice_3_7_1" onchange="gformToggleRadioOther( this )">
              <label for="choice_3_7_1" id="label_3_7_1" class="gform-field-label gform-field-label--type-inline">Personal</label>
            </div>
          </div>
        </div>
      </fieldset>
      <div id="field_3_1" class="gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_1"><label class="gfield_label gform-field-label"
          for="input_3_1">Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
        <div class="ginput_container ginput_container_text"><input name="input_1" id="input_3_1" type="text" value="" class="large" placeholder="Name" aria-required="true" aria-invalid="false"> </div>
      </div>
      <div id="field_3_10" class="gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_10"><label
          class="gfield_label gform-field-label" for="input_3_10">Phone<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
        <div class="ginput_container ginput_container_text"><input name="input_10" id="input_3_10" type="text" value="" class="large" placeholder="Phone" aria-required="true" aria-invalid="false"> </div>
      </div>
      <div id="field_3_4" class="gfield gfield--type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_4"><label
          class="gfield_label gform-field-label" for="input_3_4">Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
        <div class="ginput_container ginput_container_email">
          <input name="input_4" id="input_3_4" type="email" value="" class="large" placeholder="Email" aria-required="true" aria-invalid="false">
        </div>
      </div>
      <div id="field_3_6" class="gfield gfield--type-select gfield--width-full field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_6"><label class="gfield_label gform-field-label"
          for="input_3_6">Industry</label>
        <div class="ginput_container ginput_container_select"><select name="input_6" id="input_3_6" class="large gfield_select" aria-invalid="false">
            <option value="Select options" selected="selected">Select options</option>
            <option value="Healthcare">Healthcare</option>
            <option value="Financial">Financial</option>
            <option value="Legal">Legal</option>
            <option value="IT">IT</option>
            <option value="Retail">Retail</option>
            <option value="Government">Government</option>
            <option value="Logistics/Manufacturing">Logistics/Manufacturing</option>
            <option value="Real Estate">Real Estate</option>
            <option value="Other">Other</option>
          </select></div>
      </div>
      <div id="field_3_5" class="gfield gfield--type-text gfield--width-full company gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_5"
        style="visibility: hidden; height: 0px;"><label class="gfield_label gform-field-label" for="input_3_5">Company<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
        <div class="ginput_container ginput_container_text"><input name="input_5" id="input_3_5" type="text" value="Personal Account" class="large" placeholder="Company" aria-required="true" aria-invalid="false"> </div>
      </div>
      <div id="field_3_8" class="gfield gfield--type-select gfield--width-full field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_8"><label class="gfield_label gform-field-label"
          for="input_3_8">What Are You Looking For?</label>
        <div class="ginput_container ginput_container_select"><select name="input_8" id="input_3_8" class="large gfield_select" aria-invalid="false">
            <option value="Select options" selected="selected">Select options</option>
            <option value="New Number Signup Enquiry">New Number Signup Enquiry</option>
            <option value="Adding More Numbers">Adding More Numbers</option>
            <option value="Upgrading Your Package">Upgrading Your Package</option>
            <option value="Porting/Transferring Your Number">Porting/Transferring Your Number</option>
          </select></div>
      </div>
      <div id="field_3_9" class="gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_9"><label class="gfield_label gform-field-label"
          for="input_3_9">Additional Information</label>
        <div class="ginput_container ginput_container_textarea"><textarea name="input_9" id="input_3_9" class="textarea large" aria-invalid="false" rows="10" cols="50"></textarea></div>
      </div>
      <div id="field_3_11" class="gfield gfield--type-text p-leadsource field_sublabel_below gfield--no-description field_description_below gfield_visibility_hidden" data-js-reload="field_3_11">
        <div class="admin-hidden-markup"><i class="gform-icon gform-icon--hidden"></i><span>Hidden</span></div><label class="gfield_label gform-field-label" for="input_3_11">Lead Source</label>
        <div class="ginput_container ginput_container_text"><input name="input_11" id="input_3_11" type="text" value="Website" class="large" aria-invalid="false"> </div>
      </div>
      <div id="field_3_12" class="gfield gfield--type-text p.leadrecordtype field_sublabel_below gfield--no-description field_description_below gfield_visibility_hidden" data-js-reload="field_3_12">
        <div class="admin-hidden-markup"><i class="gform-icon gform-icon--hidden"></i><span>Hidden</span></div><label class="gfield_label gform-field-label" for="input_3_12">Lead Record Type</label>
        <div class="ginput_container ginput_container_text"><input name="input_12" id="input_3_12" type="text" value="012600000009Uon" class="large" aria-invalid="false"> </div>
      </div>
    </div>
  </div>
  <div class="gform_footer top_label"> <input type="submit" id="gform_submit_button_3" class="gform_button button" value="Submit"
      onclick="if(window[&quot;gf_submitting_3&quot;]){return false;}  if( !jQuery(&quot;#gform_3&quot;)[0].checkValidity || jQuery(&quot;#gform_3&quot;)[0].checkValidity()){window[&quot;gf_submitting_3&quot;]=true;}  "
      onkeypress="if( event.keyCode == 13 ){ if(window[&quot;gf_submitting_3&quot;]){return false;} if( !jQuery(&quot;#gform_3&quot;)[0].checkValidity || jQuery(&quot;#gform_3&quot;)[0].checkValidity()){window[&quot;gf_submitting_3&quot;]=true;}  jQuery(&quot;#gform_3&quot;).trigger(&quot;submit&quot;,[true]); }">
    <input type="hidden" name="gform_ajax" value="form_id=3&amp;title=&amp;description=&amp;tabindex=0&amp;theme=data-form-theme='gravity-theme'">
    <input type="hidden" class="gform_hidden" name="is_submit_3" value="1">
    <input type="hidden" class="gform_hidden" name="gform_submit" value="3">
    <input type="hidden" class="gform_hidden" name="gform_unique_id" value="">
    <input type="hidden" class="gform_hidden" name="state_3" value="WyJ7XCI3XCI6W1wiYWFkOGM3MGYxNzUzOWMwOWViYTdhZjYyMDU1M2UwZDFcIixcImNlZmMzOThmYTY5YTg4MDhmOGEzZGM1ZGM4MTQ4ZjBlXCJdfSIsIjNlOTIwNDExMTMzNzQ4MTFjOTFiMDAzMTQ4NjNjOTZjIl0=">
    <input type="hidden" class="gform_hidden" name="gform_target_page_number_3" id="gform_target_page_number_3" value="0">
    <input type="hidden" class="gform_hidden" name="gform_source_page_number_3" id="gform_source_page_number_3" value="1">
    <input type="hidden" name="gform_field_values" value="">
  </div>
</form>

GET https://www.myfax.com/

<form role="search" method="get" id="searchform" action="https://www.myfax.com/" data-cb-wrapper="true">
  <div>
    <input class="search" placeholder="Search" type="text" value="" name="s" id="s">
    <span class="fa fa-search" id="btn-head-search"></span>
  </div>
</form>

GET https://www.myfax.com/

<form role="search" method="get" id="searchform" action="https://www.myfax.com/" data-cb-wrapper="true">
  <div>
    <input class="search" placeholder="Search" type="text" value="" name="s" id="s">
    <span class="fa fa-search" id="btn-head-search"></span>
  </div>
</form>

POST 

<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe" data-cb-wrapper="true"><input type="file" id="fileSelector" name="file" style="display: none;"><input name="filename" type="hidden"></form>

Text Content

 * (866)378-2373
 * Support
 * Log In

 * How It Works
 * Pricing
 * Features
 * Enterprise
 * SIGN UP
 * Log In
 * 

(866)378-2373 Support
SIGN UP
Thank you for your feedback. If you require further assistance, please use the
information below to contact our support team. × Dismiss this alert.


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 * FAQs
 * User Guides
 * Free Fax Cover Sheets
 * Forgot Your Password
 * Report Fax Spam
 * View How to Videos
 * Cancel Your Account

 * FAQs
 * User Guides
 * Free Fax Cover Sheets
 * Forgot Your Password
 * Report Fax Spam
 * View How to Videos
 * Cancel Your Account

CHAT WITH A SUPPORT REPRESENTATIVE


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Email: support@myfax.com
Toll Free: (866) 378-2373

TECHNICAL SUPPORT

Email: support@myfax.com
Local or International: (613) 260-6325
Toll Free: (866) 563-9212

BILLING SUPPORT

Email: billing@myfax.com
Local or International: (613) 216-0978
Toll Free: (866) 563-9212


CONTACT US

Support
Sales
Support

"*" indicates required fields

Name*

MyFax Number*

Email*

My Question Is About*
Billing
Technical
Cancellation
Other
What Can We Help You With?*
Select OptionCan I receive statements to more than one email account?How can I
change the email address where my statements are sent?How can I reactivate my
number/account?How can I update my card or personal details?How do I log into my
online account?What are the usage fees displayed on my statement?What is the
cost per page outside of my plan?What other plans do you have and how much do
they cost?Where can I view my statements?Why is my account is suspended?Receive
Issue – I have not received my fax yetReceive Issue – I think my fax number is
not workingReceive Issue – Fax received is incomplete (cut in half or
distorted)Send Issue – Send failures & low send successSend Issue – My email
address is not registered errorSend – How do I hide my number when sending a
faxCard Update – How do i update my cardHow can I login and check my faxes
onlineHow can I see my statement, its not online yetHow many emails addresses
can send & receive and how do I add morePorting Query How can I port in my
existing numberCover Page – Can I make or customize my own cover pageCover Page
– How do I remove cover pages when sendingCan I keep my account for a cheaper
planCan I keep my fax number and pay as I goCan I suspend my account for a
period of timeDo I have a contract with your serviceDo you require a notice
period for cancellation requestsI cancelled my account but you are still
charging meIf I cancel, can I reactivate with the same number laterPlease Cancel
My Account.I just paid, can i cancel & get a refundFraud – I Do Not Have A MyFax
Account – Stop Charging My CardGDPR – How Is My Personal Data StoredGDPR How Do
I Remove My Data After Closure
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