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 * Products
    *  *  *  * Products
               With flexibility and neutrality at the core of our Customer
               Identity and Workforce Identity Clouds, we make seamless and
               secure access possible for your customers, employees, and
               partners.
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 * Why Okta
    *  *  *  * Why Okta
               Okta gives you a neutral, powerful and extensible platform that
               puts identity at the heart of your stack. No matter what
               industry, use case, or level of support you need, we’ve got you
               covered.
      
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               Okta gives you a neutral, powerful and extensible platform that
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BY MAKING IDENTITY THE LINK BETWEEN THE HR SYSTEM AND BUSINESS APPLICATIONS,
SEPHORA SAVES TIME AND INCREASES EFFICIENCY

36,000 Okta accounts

implemented in 36 countries within 6 months

102 SSO-enabled and MFA-protected applications

for a better team member experience

1 year of work saved

as 88% of applications were pre-integrated with Lifecycle Management


 * Streamlining Sephora’s human resources management systems
 * Choosing Okta for adaptable workflows
 * Automating procurement for faster onboarding
 * Eliminating manual processes to reduce risk
 * Developing Okta skills for greater autonomy

Streamlining Sephora’s human resources management systems

The company used to have several siloed human resources management systems
(HRMS), which made it difficult to centralise HR information. Sephora decided to
implement a single HR management system – SAP SuccessFactors – for the whole
company, offering a synchronised solution to centralise employee profiles.

Choosing Okta for adaptable workflows

One of Sephora’s key challenges in working with Okta to implement SuccessFactors
was the lack of standardised HR processes due to different local regulations in
each country. Okta met Sephora’s needs because Okta Workflows can simplify and
automate identity management processes on a large scale.

Automating procurement for faster onboarding

With Single Sign-On (SSO), Sephora team members now have quick, secure access to
over 100 Okta-integrated applications, including Office 365 and Salesforce.
Sephora uses Universal Directory and Lifecycle Management to automate creation
and removal of user access.

Eliminating manual processes to reduce risk

Before Okta was implemented, accesses were created manually. Now, new employees
no longer need to wait for access to essential tools, and the number of account
management support requests has been significantly reduced.

Developing Okta skills for greater autonomy

Next up for Sephora will be to decommission ADFS – the previous SSO solution
used for applications such as Zoom – and to integrate these applications with
Okta. Sephora also intends to use Okta Workflows to automate management of
external service providers and technical accounts. Lastly, by developing its
Okta skills in-house, the Sephora team will be able to manage its HRMS much more
independently.

Previous
Next

> Any new application adopted by Sephora is immediately integrated with Okta.
> The technical process of integrating a new application into our IT system used
> to take weeks or even months, but with Okta it now takes no more than a day.

Arnaud Feyssaguet, IT Infrastructure Manager, Sephora




BENEFITS

 * Better team member experience with access to 102 applications using SSO and
   MFA
 * Automatic account deactivation means secure team member offboarding
 * Faster integration due to automatic HR profile creation when a team member
   logs in for the first time and automatic application assignment
 * 14 months of work saved, as 88% of applications are pre-integrated with Okta
   and Lifecycle Management


STREAMLINING SEPHORA’S HUMAN RESOURCES MANAGEMENT SYSTEMS

Global omnichannel prestige beauty retailer Sephora is present in 36 countries
with over 2,700 stores, and employs 36,000 people worldwide.

The company previously used three siloed human resources management systems
(HRMS), which made it difficult to centralise HR information. To address this
challenge, Sephora decided to implement a single HR management system for the
whole company, SAP SuccessFactors. It wanted a streamlined solution to validate
team member identity.

“First we needed a way to authenticate users who were accessing SuccessFactors,”
explains Arnaud Feyssaguet, Sephora’s IT Infrastructure Manager. “But we soon
realised that with Okta we could take things even further by automating
operational processes.” Working with Okta partner Lyvoc, Sephora implemented a
process where the identity cycle is managed with the HRMS as an entry point,
automating account creation and removal while reducing risk and improving the
user experience.


CHOOSING OKTA FOR ADAPTABLE WORKFLOWS

One of Sephora’s key challenges in working with Okta to implement SuccessFactors
was the lack of standardised HR processes due to different local regulations in
each country. This is one of the reasons why Sephora worked with Lyvoc during
and after implementation. “Our technical consultants have expertise both in
implementing Okta and in HRMS management,” says Pierrick Barreau, Lyvoc’s
Project and Change Director. “We’ve facilitated more than 30 Okta
implementations. As such, our consultants have handled many use cases, and are
ideally placed to remedy any HRMS-related operational difficulties.”

Okta met Sephora’s needs because Okta Workflows helps simplify and automate
identity management processes on a large scale. “Sephora needed a solution that
would develop customised processes that meet local legal requirements, and could
tweak these processes quickly and flexibly,” says Pierrick Barreau. “This is
what Okta Workflows does.”

Lyvoc worked with Sephora for an initial rollout in three countries, later
followed by the 33 other markets. It took six months to implement SuccessFactors
and Okta for the 36,000 team members based in Sephora stores and offices
worldwide.


AUTOMATING ACCOUNT CREATION FOR FAST, EFFICIENT EMPLOYEE ONBOARDING

With Single Sign-On (SSO), Sephora team members now have quick, secure access to
over 100 Okta-integrated applications, including Office 365 and Salesforce. As
20% of these applications use the ready-built integration provided by Okta
Integration Network (OIN), Sephora was able to save 30 days of work on SSO
implementation. Team member access is protected using strong Multi-Factor
Authentication (MFA) via the Okta Verify application, text message, email, or a
security question as appropriate.

“Any new application Sephora adopts is immediately integrated with Okta,” says
Arnaud Feyssaguet. “The technical process of integrating a new application into
our IT system used to take weeks or even months, but with Okta it now takes no
more than a day.”

Sephora relies on Universal Directory and Lifecycle Management to automate
creation and removal of user access. As soon as an administrator creates a team
member account, the profile is automatically generated, and access permissions
are also granted automatically. As Sephora team members often migrate within the
company (e.g. store staff transferring temporarily to head office), their access
rights need to be changed frequently.

Before Okta, an administrator had to make the changes manually, but now
automated workflows can change accesses. And, as 88% of the applications
integrated with Lifecycle Management use pre-integrations, about 14 months of
work creating connectors was saved.


ELIMINATING MANUAL PROCESSES TO REDUCE RISK

Before Okta was implemented, accesses were created manually. When a new team
member joined the company, even if they already had a workstation and account,
they had to wait for their line manager to request access from the relevant
applications, which sometimes took up to two weeks.

Now, new employees no longer need to wait for access to essential tools, and
there has been a sizeable decrease in the number of account management support
requests. Another advantage of Sephora’s HRMS integration with Okta is reduced
risk related to dormant accounts. When a team member reaches the end of their
contract, the account is automatically deactivated, including their access
rights to all of Sephora’s applications, SaaS services, and internal platforms.


DEVELOPING OKTA SKILLS FOR GREATER AUTONOMY

Next up for Sephora will be to decommission ADFS – the previous SSO solution
used for applications such as Zoom – and to integrate these applications with
Okta. Sephora also intends to use Okta Workflows to automate management of
external service providers and technical accounts.

Lyvoc continues to work with Sephora to implement more purpose-built
integrations for its business applications, and to help Sephora create custom
workflows when HR or legal regulations change. “We also share Okta skills with
Sephora’s teams, expanding their knowledge and empowering them to manage
services themselves,” says Pierrick Barreau. Okta now provides more granular
administrator roles and permissions, which helps Sephora to delegate these
authorisations even more effectively.

In Sephora’s experience, the key to a successful HR project is to engage all
relevant teams right from the get-go, specifically the HR, HRMS, security, and
identity teams. “It's crucial to have an accurate picture of all the HR
processes that operate across the entire company,” says Arnaud Feyssaguet. “It
will let you define and standardise these processes, and this is what we have
been able to achieve in the 36 countries where Sephora is established.”

Ruthy Seng, CTO at Lyvoc agrees: “Right from the outset you need to create a
multidisciplinary team with technical and HR skills. Choosing a solution like
Okta that offers more than 7,000 ready-built pre-integrations helps save time at
the start of the project and means faster implementation.”

To connect with a product expert today, use our chat box, email us, or call
+1-800-425-1267.

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