grouplink.com Open in urlscan Pro
192.0.78.248 Public Scan

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URL:
https://grouplink.com/products/itsm/self-service-portal/?utm_source=gs&utm_medium=zc&utm_campaign=dt
Submission Tags: falconsandbox
Submission: On May 05 via api (May 5th 2023, 7:25:35 pm UTC) from US — Scanned from DE

Form analysis
3 forms found in the DOM

GET https://grouplink.com/

<form method="get" class="search-form" action="https://grouplink.com/" siq_id="autopick_5210">
  <label for="s" class="screen-reader-text">Search for:</label>
  <input type="search" name="s" placeholder="Search" value="">
  <button type="submit">
    <label class="screen-reader-text">Search</label>
    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="16" height="16" viewBox="0 0 16 16">
      <path
        d="M15.56 15.56c-0.587 0.587-1.538 0.587-2.125 0l-2.652-2.652c-1.090 0.699-2.379 1.116-3.771 1.116-3.872 0-7.012-3.139-7.012-7.012s3.14-7.012 7.012-7.012c3.873 0 7.012 3.139 7.012 7.012 0 1.391-0.417 2.68-1.116 3.771l2.652 2.652c0.587 0.587 0.587 1.538 0 2.125zM7.012 2.003c-2.766 0-5.009 2.242-5.009 5.009s2.243 5.009 5.009 5.009c2.766 0 5.009-2.242 5.009-5.009s-2.242-5.009-5.009-5.009z">
      </path>
    </svg>
  </button>
</form>

Name: WebToLeads3888101000006602005 — POST https://crm.zoho.com/crm/WebToLeadForm

<form action="https://crm.zoho.com/crm/WebToLeadForm" name="WebToLeads3888101000006602005" method="POST" onsubmit="javascript:document.charset=&quot;UTF-8&quot;; return checkMandatory3888101000006602005()" accept-charset="UTF-8"
  siq_id="autopick_9899">
  <input type="text" style="display:none;" name="xnQsjsdp" value="90243a7701dc237dcf152ae41c754595d020c517193e7630cf5c5aef6f8f8c71">
  <input type="hidden" name="zc_gad" id="zc_gad" value="">
  <input type="text" style="display:none;" name="xmIwtLD" value="1acdaba35ce279cffcc2a6dac5b64d9d9b65e672017af6ee326a68fbf452f19b">
  <input type="text" style="display:none;" name="actionType" value="TGVhZHM=">
  <input type="text" style="display:none;" name="returnURL" value="https://grouplink.com/products/itsm/thank-you/">
  <input style="display: none;" name="LEADCF1" type="text" value="SSP discussion request">
  <input style="width: 100%; box-sizing: border-box; margin-bottom: 2%; border: 1px solid #C2BDBD; font-family:Arial;" maxlength="20" name="First Name" type="text" placeholder="First name"><br>
  <input style="width: 100%; box-sizing: border-box; margin-bottom: 2%; border: 1px solid #C2BDBD; font-family:Arial;" maxlength="20" name="Last Name" type="text" placeholder="Last name"><br>
  <input style="width: 100%; box-sizing: border-box; margin-bottom: 2%; border: 1px solid #C2BDBD; font-family:Arial;" maxlength="50" name="Company" type="text" placeholder="Company/Organization">
  <input style="width: 100%; box-sizing: border-box; margin-bottom: 2%; border: 1px solid #C2BDBD; font-family:Arial;" maxlength="320" name="Email" type="text" placeholder="Email address">
  <input style="width: 100%; box-sizing: border-box; margin-bottom: 2%; border: 1px solid #C2BDBD; font-family:Arial;" maxlength="15" name="Phone" type="text" placeholder="Phone">
  <br>
  <div class="g-recaptcha" data-sitekey="6LdS8NoZAAAAAGjme70mk7jnFDNkkPryXcWSuCz2" data-theme="light" data-callback="rccallback" captcha-verified="false" id="recap">
    <div style="width: 304px; height: 78px;">
      <div><iframe title="reCAPTCHA"
          src="https://www.google.com/recaptcha/api2/anchor?ar=1&amp;k=6LdS8NoZAAAAAGjme70mk7jnFDNkkPryXcWSuCz2&amp;co=aHR0cHM6Ly9ncm91cGxpbmsuY29tOjQ0Mw..&amp;hl=de&amp;v=1h-hbVSJRMOQsmO_2qL9cO0z&amp;theme=light&amp;size=normal&amp;cb=oftzxx9riigb"
          width="304" height="78" role="presentation" name="a-vxa4n09u20si" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe>
      </div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
        style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
    </div><iframe style="display: none;"></iframe>
  </div>
  <div id="recapErr" style="font-size:12px;color:red;visibility:hidden;">Captcha validation failed. Please try again.</div>
  <strong><input id="formsubmit" style="cursor: pointer; box-sizing: border-box; border-radius: 10px;" type="submit" value="SUBMIT">
    <input style="cursor: pointer; box-sizing: border-box; border-radius: 10px;" type="reset" value="RESET"></strong>
  <script>
    var mndFileds = new Array('Last Name', 'Email');
    var fldLangVal = new Array('Last Name', 'Email');
    var name = '';
    var email = '';
    /* Do not remove this code. */
    function rccallback() {
      if (document.getElementById('recap') != undefined) {
        document.getElementById('recap').setAttribute('captcha-verified', true);
      }
      if (document.getElementById('recapErr') != undefined && document.getElementById('recapErr').style.visibility == 'visible') {
        document.getElementById('recapErr').style.visibility = 'hidden';
      }
    }

    function reCaptchaAlert() {
      var recap = document.getElementById('recap');
      if (recap != undefined && recap.getAttribute('captcha-verified') == 'false') {
        document.getElementById('recapErr').style.visibility = 'visible';
        return false;
      }
      return true;
    }

    function validateEmail() {
      var emailFld = document.querySelectorAll('[ftype=email]');
      var i;
      for (i = 0; i < emailFld.length; i++) {
        var emailVal = emailFld[i].value;
        if ((emailVal.replace(/^\s+|\s+$/g, '')).length != 0) {
          var atpos = emailVal.indexOf('@');
          var dotpos = emailVal.lastIndexOf('.');
          if (atpos < 1 || dotpos < atpos + 2 || dotpos + 2 >= emailVal.length) {
            alert('Please enter a valid email address. ');
            emailFld[i].focus();
            return false;
          }
        }
      }
      return true;
    }

    function checkMandatory3888101000006602005() {
      for (i = 0; i < mndFileds.length; i++) {
        var fieldObj = document.forms['WebToLeads3888101000006602005'][mndFileds[i]];
        if (fieldObj) {
          if (((fieldObj.value).replace(/^\s+|\s+$/g, '')).length == 0) {
            if (fieldObj.type == 'file') {
              alert('Please select a file to upload.');
              fieldObj.focus();
              return false;
            }
            alert(fldLangVal[i] + ' cannot be empty.');
            fieldObj.focus();
            return false;
          } else if (fieldObj.nodeName == 'SELECT') {
            if (fieldObj.options[fieldObj.selectedIndex].value == '-None-') {
              alert(fldLangVal[i] + ' cannot be none.');
              fieldObj.focus();
              return false;
            }
          } else if (fieldObj.type == 'checkbox') {
            if (fieldObj.checked == false) {
              alert('Please accept  ' + fldLangVal[i]);
              fieldObj.focus();
              return false;
            }
          }
          try {
            if (fieldObj.name == 'Last Name') {
              name = fieldObj.value;
            }
          } catch (e) {}
        }
      }
      if (!validateEmail()) {
        return false;
      }
      if (!reCaptchaAlert()) {
        return false;
      }
      document.querySelector('.crmWebToEntityForm .formsubmit').setAttribute('disabled', true);
    }

    function tooltipShow(el) {
      var tooltip = el.nextElementSibling;
      var tooltipDisplay = tooltip.style.display;
      if (tooltipDisplay == 'none') {
        var allTooltip = document.getElementsByClassName('zcwf_tooltip_over');
        for (i = 0; i < allTooltip.length; i++) {
          allTooltip[i].style.display = 'none';
        }
        tooltip.style.display = 'block';
      } else {
        tooltip.style.display = 'none';
      }
    }
  </script>
  <script type="text/javascript" id="VisitorTracking">
    var $zoho = $zoho || {};
    $zoho.salesiq = $zoho.salesiq || {
      widgetcode: '5b0ed41514a59aad6ca324c1f1fc94c7a23320a00541e94f4b84093c811c8ac1',
      values: {},
      ready: function() {
        $zoho.salesiq.floatbutton.visible('hide');
      }
    };
    var d = document;
    s = d.createElement('script');
    s.type = 'text/javascript';
    s.id = 'zsiqscript';
    s.defer = true;
    s.src = 'https://salesiq.zoho.com/widget';
    t = d.getElementsByTagName('script')[0];
    t.parentNode.insertBefore(s, t);

    function trackVisitor() {
      try {
        if ($zoho) {
          var LDTuvidObj = document.forms['WebToLeads3888101000006632022']['LDTuvid'];
          if (LDTuvidObj) {
            LDTuvidObj.value = $zoho.salesiq.visitor.uniqueid();
          }
          var firstnameObj = document.forms['WebToLeads3888101000006632022']['First Name'];
          if (firstnameObj) {
            name = firstnameObj.value + ' ' + name;
          }
          $zoho.salesiq.visitor.name(name);
          var emailObj = document.forms['WebToLeads3888101000006632022']['Email'];
          if (emailObj) {
            email = emailObj.value;
            $zoho.salesiq.visitor.email(email);
          }
        }
      } catch (e) {}
    }
  </script>
</form>

<form id="jp-carousel-comment-form" siq_id="autopick_6701">
  <label for="jp-carousel-comment-form-comment-field" class="screen-reader-text">Write a Comment...</label>
  <textarea name="comment" class="jp-carousel-comment-form-field jp-carousel-comment-form-textarea" id="jp-carousel-comment-form-comment-field" placeholder="Write a Comment..."></textarea>
  <div id="jp-carousel-comment-form-submit-and-info-wrapper">
    <div id="jp-carousel-comment-form-commenting-as">
      <fieldset>
        <label for="jp-carousel-comment-form-email-field">Email (Required)</label>
        <input type="text" name="email" class="jp-carousel-comment-form-field jp-carousel-comment-form-text-field" id="jp-carousel-comment-form-email-field">
      </fieldset>
      <fieldset>
        <label for="jp-carousel-comment-form-author-field">Name (Required)</label>
        <input type="text" name="author" class="jp-carousel-comment-form-field jp-carousel-comment-form-text-field" id="jp-carousel-comment-form-author-field">
      </fieldset>
      <fieldset>
        <label for="jp-carousel-comment-form-url-field">Website</label>
        <input type="text" name="url" class="jp-carousel-comment-form-field jp-carousel-comment-form-text-field" id="jp-carousel-comment-form-url-field">
      </fieldset>
    </div>
    <input type="submit" name="submit" class="jp-carousel-comment-form-button" id="jp-carousel-comment-form-button-submit" value="Post Comment">
  </div>
</form>

Text Content

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GROUPLINK® ITSM


CHANGE
MANAGEMENT


PROBLEM
MANAGEMENT


SERVICE ASSET &
CONFIGURATION MANAGEMENT


SELF-SERVICE
PORTAL


GROUPLINK® ITSM


ENTERPRISE SELF-SERVICE
(CLICK HERE TO REQUEST YOUR PILOT DISCUSSION)



GroupLink Enterprise Self-Service Portal (SSP) module enables eWorkflow for
self-service requests and incidents as well as AI-level data collection and
tracking for analytic community-related forecasting.

Examples of providing self-service support access include providing various
kinds of support pages or support request forms on the website for:

City, county and state organizations
Citizens, elected officials, vendors and staff can submit details of their
support needs in user-friendly forms.



K-12 district, university, college and campus organizations
Students, parents, faculty vendors and staff can submit self-service requests.



Other businesses and organizations
Employees, vendors and customers can submit self-service requests.



Just a few of the many benefits of the Enterprise Self-Service module include:

Automatic Routing
SSP request workflows allow for ongoing delegation, routing, accountability and
resolution with the relevant department or person.

Quick Submission
Various requestor users of the SSP can quickly submit details of their requests
using nested dropdown categories and options.

Statistical & Historical Accuracy
Because all data about service requests are consistent, statistical and
historical accuracy is ensured.

Rapid Resolution
Performance metrics and related safeguards built within the eWorkflow features
of the system (promoting accountability, SLA and audit integrity) make it
possible to commend and incentivize responsiveness to service requests

Audit & Analytical Tracking
Data from requests and resolutions are collated for
department managers to combine, segment, filter and sort, allowing them to
discern trends, anticipate problems, make corrections, enforce accountability,
ensure safety and justify investments which strengthen their department and
their team’s mission.

Data Security
The SSP system is built on a secure platform with latest generation
authentication and security protocols.

Escalation Enabled
Requests can be escalated to achieve higher visibility and faster resolution.

Data Integrity
All data received of similar request-types is uniform in form, disposition,
resolution and auditability.

Highlight on Best Performers
The eWorkflow dashboard tools can be used to highlight the best performers
giving graphical alerts to managers to recognize high-achievers.

Collaboration
As workflow routing and resolution take place, those involved can provide
internal and/or requestor-visible comments while providing ongoing emailed
feedback to the requestor.

User-Friendly
Self-service forms are very easy to create and to fill-out.

Time Savings
Streamlined workflows make it possible for clear and consistent receiving and
routing of service requests.

Alerts & Notifications
Responsiveness can be improved by use of alerts and notifications.

Every person who has accountability for responsiveness, quality and safety can
benefit by using the Enterprise Self-Service module and can by being in the
eWorkflow routing stream of service responders and auditors. Hence, the
Enterprise Self-Service module is also available as part of a site license for
GroupLink everything HelpDesk (eHD).

Please talk with your GroupLink Customer Success representative or fill out this
form to learn about Enterprise Self-Service site license pricing, benefits,
training and configuration.


RELATED LINKS

 * Change Management
 * Categorizing Changes
 * Change Calendar
 * Risk Questionnaire
 * Types of Risk
 * Problem Management
 * Benefits
 * Definition of Terms
 * Problem Categorization and Prioritization
 * Problem Policy
 * Reactive and Proactive
 * Reactive Problem Management Process Flow and Activities
 * Roles and Responsibilities
 * Service Asset and Configuration Management
 * Self-Service Portal
 * Enterprise Service Catalog

 * Change Management
 * Categorizing Changes
 * Change Calendar
 * Risk Questionnaire
 * Types of Risk
 * Problem Management
 * Benefits
 * Definition of Terms
 * Problem Categorization and Prioritization
 * Problem Policy
 * Reactive and Proactive
 * Reactive Problem Management Process Flow and Activities
 * Roles and Responsibilities
 * Service Asset and Configuration Management
 * Self-Service Portal
 * Enterprise Service Catalog


RECENT BLOG POSTS


K-12 SAFEST SCHOOLS: FOR SUPERINTENDENTS & ADMINISTRATORS: PART 7 OF 10 –
ESCALATING IMPORTANT ISSUES

January 9, 2023


K-12 SAFEST SCHOOLS: FOR SUPERINTENDENTS & ADMINISTRATORS: PART 6 OF 10 –
NOTHING FALLS THROUGH THE CRACKS

December 26, 2022


K-12 SAFEST SCHOOLS: FOR SUPERINTENDENTS & ADMINISTRATORS: PART 5 OF 10 – WHAT
INCIDENTS TO ADDRESS

December 12, 2022


REQUEST A DEMO NOW!

We can help you evaluate a PILOT project for realizing and demonstrating the
Self-Service Portal’s / eWorkflow’s rapid ROI potential. Best of all, we can
help you every step of the way. Just fill out the form below, including the
department/s you need help with, and we’ll get back to you right away.






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PRODUCTS

 * ContactWise CRM
 * everything HelpDesk
 * eReferrals
 * Explorer
 * GroupLinkMDM
 * GroupLink ITSM
 * PowerShare
 * SafestSchools
 * Workflow Process & Incident Tracking

 * ContactWise CRM
 * everything HelpDesk
 * eReferrals
 * Explorer
 * GroupLinkMDM
 * GroupLink ITSM
 * PowerShare
 * SafestSchools
 * Workflow Process & Incident Tracking

COMPANY

 * About Us
 * Blog
 * Contact Us
 * COVID-19 Offer

 * About Us
 * Blog
 * Contact Us
 * COVID-19 Offer





RESOURCES

 * Customer Area
 * Customer Downloads
 * eHD System Requirements
 * Internal Login
 * Terms and Conditions
 * End User License Agreement

 * Customer Area
 * Customer Downloads
 * eHD System Requirements
 * Internal Login
 * Terms and Conditions
 * End User License Agreement

CONTACT US

 * (801) 742-8386
 * info@grouplink.net
 * 500 N Marketplace Dr
   Ste 202
   Centerville, UT 84014

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grouplink.com Open in urlscan Pro 192.0.78.248 Public Scan

Form analysis 3 forms found in the DOM

GET https://grouplink.com/

Name: WebToLeads3888101000006602005 — POST https://crm.zoho.com/crm/WebToLeadForm

Text Content

grouplink.com Open in urlscan Pro
192.0.78.248 Public Scan

Form analysis
3 forms found in the DOM