www.callcentrehelper.com Open in urlscan Pro
213.171.212.252 Public Scan

Go To Rescan
Add Verdict Report

URL:
https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
Submission: On March 24 via api (March 24th 2023, 3:13:28 pm UTC) from ZA — Scanned from GB

Summary HTTP 43 Redirects Links 17 Behaviour Indicators

Summary

This website contacted 4 IPs in 3 countries across 3 domains to perform 43 HTTP transactions. The main IP is 213.171.212.252, located in Gloucester, United Kingdom and belongs to IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE. The main domain is www.callcentrehelper.com. The Cisco Umbrella rank of the primary domain is 319515.
TLS certificate: Issued by Encryption Everywhere DV TLS CA - G1 on May 12th 2022. Valid for: a year.

This is the only time www.callcentrehelper.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

	IP Address	AS Autonomous System
37	213.171.212.252 213.171.212.252	8560 (IONOS-AS ...) (IONOS-AS This is the joint network for IONOS)
2	2a00:1450:400... 2a00:1450:4001:827::2008	15169 (GOOGLE) (GOOGLE)
2	2a00:1450:400... 2a00:1450:4001:810::200e	15169 (GOOGLE) (GOOGLE)
2	2001:4860:480... 2001:4860:4802:32::36	15169 (GOOGLE) (GOOGLE)
43	4

37 213.171.212.252 (Gloucester, United Kingdom)

ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE)

www.callcentrehelper.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2a00:1450:4001:827::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.googletagmanager.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2a00:1450:4001:810::200e (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2001:4860:4802:32::36 (United States)

ASN15169 (GOOGLE, US)

region1.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

	Apex Domain Subdomains	Transfer
37	callcentrehelper.com www.callcentrehelper.com — Cisco Umbrella Rank: 319515	460 KB
4	google-analytics.com www.google-analytics.com — Cisco Umbrella Rank: 25 region1.google-analytics.com — Cisco Umbrella Rank: 2368	20 KB
2	googletagmanager.com www.googletagmanager.com — Cisco Umbrella Rank: 39	129 KB
43	3

	Domain	Requested by
37	www.callcentrehelper.com	www.callcentrehelper.com
2	region1.google-analytics.com	www.googletagmanager.com
2	www.google-analytics.com	www.googletagmanager.com www.google-analytics.com
2	www.googletagmanager.com	www.callcentrehelper.com www.googletagmanager.com
43	4

This site contains links to these domains. Also see Links.

Domain
www.linkedin.com
www.facebook.com
www.youtube.com
twitter.com
translate.google.com
www.callcentretools.com
www.talkdesk.com
wfm.injixo.com
content.nfon.com
get.nice.com
www.scorebuddyqa.com

Subject Issuer	Validity	Valid
callcentrehelper.com Encryption Everywhere DV TLS CA - G1	`2022-05-12` - `2023-05-24`	a year	crt.sh
*.google-analytics.com GTS CA 1C3	`2023-03-06` - `2023-05-29`	3 months	crt.sh

This page contains 1 frames:

Primary Page: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
Frame ID: 69C22F282E8339C99C9178CE499FDD19
Requests: 43 HTTP requests in this frame

Screenshot
Live screenshot

Full Image

Page Title

What Are the Contact Centre Service Level Standards?

Detected technologies

Google Analytics (Analytics) Expand

Overall confidence: 100%
Detected patterns

google-analytics\.com/(?:ga|urchin|analytics)\.js

Google Tag Manager (Tag Managers) Expand

Overall confidence: 100%
Detected patterns

googletagmanager\.com/gtm\.js
googletagmanager\.com/gtag/js

Page Statistics

43
Requests

100 %
HTTPS

75 %
IPv6

3
Domains

4
Subdomains

4
IPs

3
Countries

609 kB
Transfer

1023 kB
Size

5
Cookies

17 Outgoing links

These are links going to different origins than the main page.

URL: https://www.linkedin.com/company/call-centre-helper/
Title: Page

Search URL Search Domain Scan URL

URL: https://www.linkedin.com/groups/1802300/
Title: Group

Search URL Search Domain Scan URL

URL: https://www.facebook.com/callcentrehelper

Search URL Search Domain Scan URL

URL: https://www.youtube.com/user/CallCentreHelper

Search URL Search Domain Scan URL

URL: https://twitter.com/callcentrehelp

Search URL Search Domain Scan URL

URL: https://translate.google.com/translate?hl=en&sl=auto&tl=en&u=https%3A%2F%2Fwww.callcentrehelper.com%2F%2Fcontact-centre-service-level-standards-144586.htm
Title: Translate

Search URL Search Domain Scan URL

URL: https://www.callcentretools.com/tools/erlang-calculator/
Title: Erlang Calculator

Search URL Search Domain Scan URL

URL: https://www.callcentretools.com/tools/forecast/
Title: Forecasting

Search URL Search Domain Scan URL

URL: https://www.callcentretools.com/tools/multi-channel-calculator/
Title: Multi-Channel Calculator

Search URL Search Domain Scan URL

URL: https://www.talkdesk.com/resources/ebooks/the-decision-makers-guide-to-contact-center-benchmarking/?utm_source=Call-Centre-Helper&utm_medium=Paid-Advertising&utm_campaign=EB-The-Decision-Maker%E2%80%99s-Guide-to-Contact-Center-Benchmarking&utm_content=&utm_term=Call-Centre-Helper

Search URL Search Domain Scan URL

URL: https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwww.callcentrehelper.com%2Fcontact-centre-service-level-standards-144586.htm&title=What+Are+the+Contact+Centre+Service+Level+Standards%3F&summary=What+Are+the+Contact+Centre+Service+Level+Standards%3F

Search URL Search Domain Scan URL

URL: https://twitter.com/intent/tweet?text=What+Are+the+Contact+Centre+Service+Level+Standards%3F&url=https%3A%2F%2Fwww.callcentrehelper.com%2Fcontact-centre-service-level-standards-144586.htm&via=callcentrehelp

Search URL Search Domain Scan URL

URL: https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.callcentrehelper.com%2Fcontact-centre-service-level-standards-144586.htm

Search URL Search Domain Scan URL

URL: https://wfm.injixo.com/workforce-management-trends-2023?utm_campaign=cx-uk-worforce-management-trends&utm_source=cch&utm_medium=banner&utm_term=wfm

Search URL Search Domain Scan URL

URL: https://content.nfon.com/en-gb/contact-center-hub

Search URL Search Domain Scan URL

URL: https://get.nice.com/Opus-Digital-Solutions-Leadership-Report-Feb23.html

Search URL Search Domain Scan URL

URL: https://www.scorebuddyqa.com/free-trial-2?utm_campaign=Display_BOFU&utm_source=referral&utm_medium=CCH

Search URL Search Domain Scan URL

Redirected requests

There were HTTP redirect chains for the following requests:

43 HTTP transactions
0 data transactions

Method
Protocol Status Resource
Path Size
x-fer Time
Latency Type
MIME-Type IP
Location

GET
H2 200 Primary Request contact-centre-service-level-standards-144586.htm Show response
www.callcentrehelper.com/ 103 KB
20 KB 494ms
381ms Document
text/html 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

a8950b4c29e8f39950b83f02c79285059f30df1ed26cb99ff17b46ae3cc9fa64

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36
accept-language: en-GB,en;q=0.9

Response headers

cache-control: no-store, no-cache, must-revalidate max-age=0, private, must-revalidate
content-encoding: gzip
content-language: en
content-length: 20324
content-type: text/html; charset=UTF-8
date: Fri, 24 Mar 2023 15:13:22 GMT
expires: Thu, 19 Nov 1981 08:52:00 GMT
link: <https://www.callcentrehelper.com/?p=144586>; rel=shortlink
pragma: no-cache
server: Apache
strict-transport-security: max-age=31536000; includeSubdomains; preload
vary: Accept-Encoding,User-Agent

GET
H2 200 cch-style-updated.css
www.callcentrehelper.com/inc/ 69 KB
13 KB 78ms
77ms Stylesheet
text/css 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.callcentrehelper.com/inc/cch-style-updated.css?ver=2.3.0

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

527163e9ea8f5639e705c7e51408e3e2b9086bddadc7297c760c234188cba72c

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Tue, 28 Feb 2023 12:33:36 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: text/css
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 13533
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 opensans-regular-webfont.woff2
www.callcentrehelper.com/inc/fonts/ 16 KB
16 KB 76ms
76ms Font
application/font-woff2 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.callcentrehelper.com/inc/fonts/opensans-regular-webfont.woff2

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

f3758190ecec54cc4b5025693eb24379533f91b4fcd7d7d45ba15b988442736f

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
Origin: https://www.callcentrehelper.com
accept-language: en-GB,en;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Tue, 07 Nov 2017 10:15:49 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: application/font-woff2
content-language: en
cache-control: max-age=2592000
accept-ranges: bytes
content-length: 16727
expires: Sun, 23 Apr 2023 15:13:23 GMT

GET
H2 200 opensans-semibold-webfont.woff2
www.callcentrehelper.com/inc/fonts/ 17 KB
17 KB 41ms
40ms Font
application/font-woff2 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.callcentrehelper.com/inc/fonts/opensans-semibold-webfont.woff2

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

b170a79417d858c80e16f7846346d229b6909b08719d5b742e86ae943506f0b8

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
Origin: https://www.callcentrehelper.com
accept-language: en-GB,en;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Tue, 07 Nov 2017 10:15:49 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: application/font-woff2
content-language: en
cache-control: max-age=2592000
accept-ranges: bytes
content-length: 17595
expires: Sun, 23 Apr 2023 15:13:23 GMT

GET
H2 200 predicting-future-with-white-ball-woman-760-1-145x84.jpg
www.callcentrehelper.com/images/stories/2017/09/ 5 KB
4 KB 41ms
40ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2017/09/predicting-future-with-white-ball-woman-760-1-145x84.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

2f5f1363116e4e281d1e459f6ab40cd68aeb05b8f9f22bfb99ffcdbf7ef28acb

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Tue, 31 Aug 2021 12:34:47 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 4392
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 talkdesk-benchmarking-box-20221212.gif
www.callcentrehelper.com/images/boxes/2022/ 17 KB
17 KB 43ms
42ms Image
image/gif 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/boxes/2022/talkdesk-benchmarking-box-20221212.gif

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

ba672aff84227acf71d50aa9c79b320ac4ac7a9bf34841383fb2c88149a25010

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Mon, 12 Dec 2022 11:35:57 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/gif
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 17489
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 upward-arrow-confused-businessperson-arrow-760.png
www.callcentrehelper.com/images/stories/2019/08/ 6 KB
6 KB 38ms
38ms Image
image/png 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2019/08/upward-arrow-confused-businessperson-arrow-760.png

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

07265100f247d00b8b0efe2bce43552a856a186b2066bf7b93158994a1cd28ff

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Mon, 17 Feb 2020 18:39:28 GMT
server: Apache
content-type: image/png
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 5776
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 talkdesk-a-guide-to-contact-center-benchmarking-ebook-20221114-300.jpg
www.callcentrehelper.com/images/resources/2022/ 16 KB
15 KB 51ms
44ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/resources/2022/talkdesk-a-guide-to-contact-center-benchmarking-ebook-20221114-300.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

a3786b50d215856fbe0a733504e1e57d97029d85342b85bdb4d6dc7529735955

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Mon, 14 Nov 2022 09:55:59 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 14914
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 hammer-top-metrics-to-achieve-cc-assurance-whitepaper-220613.gif
www.callcentrehelper.com/images/resources/2022/ 19 KB
19 KB 50ms
43ms Image
image/gif 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/resources/2022/hammer-top-metrics-to-achieve-cc-assurance-whitepaper-220613.gif

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

d94c188aeb577a2b9183d7fed8d660b2c312d7b46423137a04452e219490c778

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Mon, 13 Jun 2022 14:12:34 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/gif
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 19530
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 talkdesk-measuring-and-tracking-kpis-guide-300.jpg
www.callcentrehelper.com/images/resources/2022/ 18 KB
17 KB 51ms
44ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/resources/2022/talkdesk-measuring-and-tracking-kpis-guide-300.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

8f5ed73d9a0c6df6d4207de2290a7d6c7d8ddea56bb2207c0ce8ffff6076550a

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Mon, 28 Feb 2022 14:26:30 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 17166
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 injixo-wfm-trends-animated-box-v2-20231303.gif
www.callcentrehelper.com/images/boxes/2023/ 40 KB
40 KB 71ms
65ms Image
image/gif 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

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Full URL

https://www.callcentrehelper.com/images/boxes/2023/injixo-wfm-trends-animated-box-v2-20231303.gif

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

1210c26ebe2197801b3f2d6fcdc1005ddcd30ed1f8d51484b027ca0ccacfbe94

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Mon, 13 Mar 2023 15:18:52 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/gif
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 40608
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-0.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 3 KB
3 KB 48ms
42ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-0.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

e178465ce431ce927e64f5dd6441e0cf61775e0281ea22f120389ca3a80a67b2

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:01 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 2647
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-1.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 3 KB
3 KB 45ms
39ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-1.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

87682714fa2e02e2dc197aa68ab511c6f978d90974152e6912f1da840ac197d3

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:01 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 3331
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-2.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 2 KB
2 KB 48ms
43ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

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Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-2.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

3526a0f34107150db5c97f8349e877273e9d330414958b61d082d4f570f51d9b

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:01 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 1611
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-3.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 2 KB
2 KB 73ms
67ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-3.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

b9e3fe0910ee32a3cfc1d790cd370ae119d9133f8e2c80ee138f95c9e7e03687

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 2319
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-12.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 2 KB
2 KB 74ms
68ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-12.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

6d7e4caa1bd4805247ec6a742e4a099935492fbbf37bce62300797b58618c0ae

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 2109
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-13.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 4 KB
4 KB 85ms
79ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-13.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

9796ce8c5d31bc28a6e426773318a7d1144a3585c11867b06db497f0814558fa

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 4145
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 nfon-cc-hub-static-box-220721.gif
www.callcentrehelper.com/images/boxes/2022/ 8 KB
8 KB 79ms
73ms Image
image/gif 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/boxes/2022/nfon-cc-hub-static-box-220721.gif

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

cc9b4bc37302c6368887ded045d33813350e68d0a396166fac4a15c1f5fc0933

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Thu, 21 Jul 2022 08:14:09 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/gif
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 7930
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 enterprise-connect-300.jpg
www.callcentrehelper.com/images/stories/2022/11/ 90 KB
88 KB 91ms
86ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2022/11/enterprise-connect-300.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

4f3b630f5cc7d6df21ce1bfc136c5a1d18a06bec6f56b416892029d7fba246ae

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 25 Nov 2022 15:04:48 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 techsommet-virtual-summit-300.jpg
www.callcentrehelper.com/images/stories/2023/03/ 22 KB
21 KB 92ms
87ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2023/03/techsommet-virtual-summit-300.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

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Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Mon, 06 Mar 2023 12:29:23 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 21905
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 nice-opus-report-box-20230227.jpg.webp
www.callcentrehelper.com/images/boxes/2023/ 16 KB
16 KB 92ms
87ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/boxes/2023/nice-opus-report-box-20230227.jpg.webp

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

5d4f8e114787ccad6ca547dfdba9a1397f7822b8bf7802a85222dbe24f7d6e84

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Tue, 28 Feb 2023 08:19:01 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 16240
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-16.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 3 KB
3 KB 86ms
81ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-16.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

1c89ef836f2f1cf7b0a565b06b401f2ae788ba87a80f6883964247353254381e

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 2927
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-17.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 2 KB
2 KB 74ms
70ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-17.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

59e4a78a1a464b3462e86b42d962bc00f285e8b495541422b12a8c9a74249d44

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 2099
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 scorebuddy-free-trial-static-box1-221205.gif
www.callcentrehelper.com/images/boxes/2022/ 21 KB
21 KB 80ms
76ms Image
image/gif 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

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Full URL

https://www.callcentrehelper.com/images/boxes/2022/scorebuddy-free-trial-static-box1-221205.gif

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

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Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Mon, 05 Dec 2022 12:08:32 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/gif
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 21694
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-4.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 5 KB
5 KB 80ms
77ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

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Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-4.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

d472fae629cac850964af916d3e81f6e062e6169d9ccb6a8a427b91be74140f6

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 4709
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-5.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 2 KB
2 KB 81ms
78ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-5.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

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Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 1587
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-8.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 3 KB
3 KB 82ms
79ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

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Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-8.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

40e8d91f0484a59eff55e4261c010cb946e78953096f6d17bafddf2495e97af5

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 3457
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-9.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 6 KB
6 KB 80ms
77ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-9.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

3c207b92a5006b7b151903a2b259544e5c5ab1747c3c26ccdb5c3540641888db

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 6391
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-10.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 2 KB
2 KB 85ms
82ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-10.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

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Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
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User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 2253
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 sidebar-thumb-11.jpg.webp
www.callcentrehelper.com/images/sidebar-images/ 3 KB
3 KB 78ms
75ms Image
image/webp 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/sidebar-images/sidebar-thumb-11.jpg.webp?2023032460

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

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Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Fri, 24 Mar 2023 15:00:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/webp
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 3231
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 gtm.js Show response
www.googletagmanager.com/ 132 KB
50 KB 169ms
71ms Script
application/javascript 2a00:1450:4001:827::2008
GOOGLE

General

Check archive.org

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Full URL

https://www.googletagmanager.com/gtm.js?id=GTM-NFG4HZG

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:827::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

5bee58ab86df785b9a57c86240d9293810338c78f94709b3299404085cb66c40

Security Headers

Name	Value
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X-Xss-Protection	0

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

date: Fri, 24 Mar 2023 15:13:23 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
access-control-allow-headers: Cache-Control
content-length: 51030
x-xss-protection: 0
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
expires: Fri, 24 Mar 2023 15:13:23 GMT

GET
H2 200 sla-diagram-760-145x84.png
www.callcentrehelper.com/images/stories/2019/01/ 8 KB
8 KB 48ms
47ms Image
image/png 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2019/01/sla-diagram-760-145x84.png

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

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Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Tue, 31 Aug 2021 12:53:09 GMT
server: Apache
content-type: image/png
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 7777
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 calculator-phone-data-pen-760-145x84.jpg
www.callcentrehelper.com/images/stories/2015/01/ 5 KB
5 KB 54ms
52ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2015/01/calculator-phone-data-pen-760-145x84.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

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Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Tue, 31 Aug 2021 12:39:02 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 4952
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 standards-arrow-graphic-760-1-145x84.jpg
www.callcentrehelper.com/images/stories/2018/03/ 6 KB
5 KB 56ms
55ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2018/03/standards-arrow-graphic-760-1-145x84.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

8b27e857963ae211b16931f72f20405ebfab2f70c57b957f183570373564df5a

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Tue, 31 Aug 2021 12:44:36 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 5490
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 what-is-your-service-level-for-voice-510.jpg
www.callcentrehelper.com/images/stories/2019/08/ 35 KB
30 KB 61ms
60ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2019/08/what-is-your-service-level-for-voice-510.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

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Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Mon, 17 Feb 2020 18:39:31 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 30527
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 what-is-your-service-level-for-email-510.jpg
www.callcentrehelper.com/images/stories/2019/08/ 24 KB
19 KB 61ms
60ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2019/08/what-is-your-service-level-for-email-510.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

3b173dddb765a05292547e8d4460862f78ef6d117bc75fb5d6a72dbf09e00aa3

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

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User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Mon, 17 Feb 2020 18:39:30 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 19694
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 wfm-concept-people-blocks-760-145x84.jpg
www.callcentrehelper.com/images/stories/2010/04/ 9 KB
6 KB 60ms
59ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2010/04/wfm-concept-people-blocks-760-145x84.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

796d64702c48ff0527d699c80895a11a2f95ead438686fb339728e655b8d9c21

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Tue, 31 Aug 2021 13:02:12 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 5712
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 multicolour-arrows-760-145x84.jpg
www.callcentrehelper.com/images/stories/2010/03/ 5 KB
5 KB 55ms
54ms Image
image/jpeg 213.171.212.252
IONOS-AS This is ...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.callcentrehelper.com/images/stories/2010/03/multicolour-arrows-760-145x84.jpg

Requested by

Host: www.callcentrehelper.com
URL: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

213.171.212.252 Gloucester, United Kingdom, ASN8560 (IONOS-AS This is the joint network for IONOS, Fasthosts, Arsys, 1&1 Mail and Media and 1&1 Telecom. Formerly known as 1&1 Internet SE., DE),

Reverse DNS

Software

Apache /

Resource Hash

6b1c6ec8717af70aa0be2faece61919c8e21720a08289fdd4bbac62a8310ecd0

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/contact-centre-service-level-standards-144586.htm
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubdomains; preload
content-encoding: gzip
date: Fri, 24 Mar 2023 15:13:23 GMT
last-modified: Tue, 31 Aug 2021 12:43:18 GMT
server: Apache
vary: Accept-Encoding,User-Agent
content-type: image/jpeg
content-language: en
cache-control: max-age=259200
accept-ranges: bytes
content-length: 5409
expires: Mon, 27 Mar 2023 15:13:23 GMT

GET
H2 200 analytics.js Show response
www.google-analytics.com/ 49 KB
20 KB 148ms
41ms Script
text/javascript 2a00:1450:4001:810::200e
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.google-analytics.com/analytics.js

Requested by

Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtm.js?id=GTM-NFG4HZG

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:810::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

5971b095cff574a66d35ada016d4c077c86e2dea62e9c0f14cf7c94b258619de

Security Headers

Name	Value
Strict-Transport-Security	max-age=10886400; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

strict-transport-security: max-age=10886400; includeSubDomains; preload
content-encoding: gzip
x-content-type-options: nosniff
date: Fri, 24 Mar 2023 14:05:11 GMT
last-modified: Tue, 10 Jan 2023 21:29:14 GMT
server: Golfe2
age: 4092
vary: Accept-Encoding
content-type: text/javascript
cache-control: public, max-age=7200
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 20085
expires: Fri, 24 Mar 2023 16:05:11 GMT

GET
H2 200 js Show response
www.googletagmanager.com/gtag/ 225 KB
78 KB 87ms
86ms Script
application/javascript 2a00:1450:4001:827::2008
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.googletagmanager.com/gtag/js?id=G-Q3XXK29DL4&l=dataLayer&cx=c

Requested by

Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtm.js?id=GTM-NFG4HZG

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:827::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

3c3b92cb081d3265cdcdd58675b70c95a30ae40ea468927d0f72227c9192c0ce

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

date: Fri, 24 Mar 2023 15:13:23 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
access-control-allow-headers: Cache-Control
content-length: 80120
x-xss-protection: 0
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
expires: Fri, 24 Mar 2023 15:13:23 GMT

POST
H2 204 collect
region1.google-analytics.com/g/ 0
260 B 121ms
42ms Ping
text/plain 2001:4860:4802:32::36
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://region1.google-analytics.com/g/collect?v=2&tid=G-Q3XXK29DL4&gtm=45je33m0&_p=1604418780&cid=1874537449.1679670804&ul=en-us&sr=1600x1200&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_s=1&sid=1679670803&sct=1&seg=0&dl=https%3A%2F%2Fwww.callcentrehelper.com%2Fcontact-centre-service-level-standards-144586.htm&dt=What%20Are%20the%20Contact%20Centre%20Service%20Level%20Standards%3F&en=page_view&_fv=1&_nsi=1&_ss=1
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-Q3XXK29DL4&l=dataLayer&cx=c
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2001:4860:4802:32::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software: Golfe2 /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

pragma: no-cache
date: Fri, 24 Mar 2023 15:13:23 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://www.callcentrehelper.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

POST
H2 204 collect
region1.google-analytics.com/g/ 0
45 B 118ms
43ms Ping
text/plain 2001:4860:4802:32::36
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://region1.google-analytics.com/g/collect?v=2&tid=G-Q3XXK29DL4&gtm=45je33m0&_p=1604418780&cid=1874537449.1679670804&ul=en-us&sr=1600x1200&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_s=2&sid=1679670803&sct=1&seg=0&dl=https%3A%2F%2Fwww.callcentrehelper.com%2Fcontact-centre-service-level-standards-144586.htm&dt=What%20Are%20the%20Contact%20Centre%20Service%20Level%20Standards%3F&en=WordpressCategory&_c=1&_et=4
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-Q3XXK29DL4&l=dataLayer&cx=c
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2001:4860:4802:32::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software: Golfe2 /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: en-GB,en;q=0.9
Referer: https://www.callcentrehelper.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36

Response headers

pragma: no-cache
date: Fri, 24 Mar 2023 15:13:23 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://www.callcentrehelper.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

POST
H2 200 collect Show response
www.google-analytics.com/j/ 3 B
214 B 50ms
49ms XHR
text/plain 2a00:1450:4001:810::200e
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.google-analytics.com/j/collect?v=1&_v=j99&a=1604418780&t=pageview&_s=1&dl=https%3A%2F%2Fwww.callcentrehelper.com%2Fcontact-centre-service-level-standards-144586.htm&ul=en-us&de=UTF-8&dt=What%20Are%20the%20Contact%20Centre%20Service%20Level%20Standards%3F&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&_u=YADAAAABAAAAAC~&jid=2146158160&gjid=1610364753&cid=1874537449.1679670804&tid=UA-349089-2&_gid=107672522.1679670804&_r=1&_slc=1&gtm=45He33m0n81NFG4HZG&z=1735711643

Requested by

Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:810::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

1cffc2b3146584685cd72751d7f28aa030ab9ae2f1bc78f2c27909f8d8287b26

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.callcentrehelper.com/
accept-language: en-GB,en;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36
Content-Type: text/plain

Response headers

pragma: no-cache
date: Fri, 24 Mar 2023 15:13:23 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://www.callcentrehelper.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 3
expires: Fri, 01 Jan 1990 00:00:00 GMT

Verdicts & Comments Add Verdict or Comment

10 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

5 Cookies

Cookies are little pieces of information stored in the browser of a user. Whenever a user visits the site again, he will also send his cookie values, thus allowing the website to re-identify him even if he changed locations. This is how permanent logins work.

Domain/Path	Expires	Name / Value
www.callcentrehelper.com/	1969-12-31 23:59:59	Name: PHPSESSID Value: d45090d274e8fd5b8e4c40d421947446
.callcentrehelper.com/	1970-01-20 20:10:30	Name: _ga_Q3XXK29DL4 Value: GS1.1.1679670803.1.0.1679670803.0.0.0
.callcentrehelper.com/	1970-01-20 20:10:30	Name: _ga Value: GA1.2.1874537449.1679670804
.callcentrehelper.com/	1970-01-20 10:35:57	Name: _gid Value: GA1.2.107672522.1679670804
.callcentrehelper.com/	1970-01-20 10:34:30	Name: _gat_UA-349089-2 Value: 1

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header	Value
Strict-Transport-Security	max-age=31536000; includeSubdomains; preload

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

region1.google-analytics.com
www.callcentrehelper.com
www.google-analytics.com
www.googletagmanager.com
2001:4860:4802:32::36
213.171.212.252
2a00:1450:4001:810::200e
2a00:1450:4001:827::2008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www.callcentrehelper.com Open in urlscan Pro 213.171.212.252 Public Scan

Summary

urlscan.io Verdict: No classification

Domain & IP information

Screenshot Live screenshot Full Image

Page Title

Detected technologies

Page Statistics

43 Requests

100 %HTTPS

75 %IPv6

3 Domains

4 Subdomains

4 IPs

3 Countries

609 kBTransfer

1023 kBSize

5 Cookies

17 Outgoing links

Redirected requests

43 HTTP transactions Everything HTML Script AJAX CSS Image Expand all 0 data transactions

Request headers

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Request headers

Response headers

Request headers

Response headers

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Response headers

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Response headers

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Response headers

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Response headers

Request headers

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Request headers

Response headers

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Request headers

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Response headers

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Response headers

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Request headers

Response headers

Request headers

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www.callcentrehelper.com Open in urlscan Pro
213.171.212.252 Public Scan

Screenshot
Live screenshot

Full Image

43
Requests

100 %
HTTPS

75 %
IPv6

3
Domains

4
Subdomains

4
IPs

3
Countries

609 kB
Transfer

1023 kB
Size

5
Cookies

43 HTTP transactions
0 data transactions