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PRIVACY STATEMENT

Last Updated: July 7, 2021


SCOPE

This privacy notice applies to any Global Knowledge website, application,
service, or tool (collectively "Services") where this privacy notice is
referenced, regardless of how you access or use them, including through mobile
devices.

It also applies to any other communication we may have with you.

We do not knowingly attempt to solicit or receive information from children.

 


CONTACT US

 

If you have a question or a complaint about this privacy notice, our global
privacy standards, or our information handling practices, you can reach the
Global Knowledge Privacy Office in writing at: Privacy Office, Global Knowledge,
Nieuwegein, Lepenhoeve 5, 3438 MR Nieuwegein, Netherlands.

You can also email our Global Privacy Team at privacy@globalknowledge.com

Consumers in North America may also reach us by phone at 866-825-8555. 

We do not discriminate against any consumer based on the exercise of their
consumer rights.. 
 


PERSONAL INFORMATION WE COLLECT


WHAT INFORMATION WE COLLECT

If you are a training participant, your employer (or other third party paying
for training) supplies us with your business contact information: Name, email
address, physical address and phone number. Some employers also provide
additional identifying information such as an employee ID number. We do not ask
for nor do we process sensitive personal information.

If you are purchasing training for yourself or interacting with our Services
without being a training participant, we collect the contact information you
provide.

In interacting with our Services, we collect IP address and data associated with
cookies. We will also generate information about your use of the services,
including creating a record of your training.

We do not consider personal information to include information that has been
anonymized or aggregated so that it can no longer be used to identify a specific
natural person, whether in combination with other information or otherwise.

 


PERSONAL INFORMATION YOU GIVE US WHEN YOU USE OUR SERVICES OR REGISTER FOR AN
ACCOUNT WITH US

 * Identifying information such as your name, addresses, telephone number(s) or
   email address(es) when you register for an account with us
 * Other content that you generate, or that is connected to your account (such
   as course attendance, course progress, and user preferences)
 * Postage, billing and other information used to purchase or send course
   materials, invoices, and other information.
 * You may also provide us other information through a web form, by updating or
   adding information to your account, through your participation in community
   discussions, member-to-member communications, chats, dispute resolution, or
   when you otherwise communicate with us regarding our Services
 * Additional information we are required or authorized by applicable national
   laws to collect and process in order to authenticate or identify you or to
   verify the information we have collected

 


PERSONAL INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE OUR SERVICES OR
REGISTER FOR AN ACCOUNT WITH US

 * We collect information about your interaction with our Services. This is
   information we receive from devices (including mobile devices) you use when
   you access our Services. This information could include the following: Device
   ID or unique identifier, device type, and unique device token
 * Computer and connection information such as statistics on your page views,
   traffic to and from the sites, referral URL, ad data, your IP address

 


PERSONAL INFORMATION WE COLLECT USING COOKIES AND SIMILAR TECHNOLOGIES

 * We use cookies, web beacons, unique identifiers, and similar technologies to
   collect information about the pages you view, the links you click, and other
   actions you take when using our Services, within our website, advertising or
   email content

 


PERSONAL INFORMATION COLLECTED FROM OTHER SOURCES

 * As described above, we collect contact information from employers and other
   third parties who make purchases on your behalf.
 * We may supplement the personal information we collect directly with
   information collected from third parties and add it to your account
   information. For example, we collect and use demographic and other
   information that is publicly available in an applicable jurisdiction.
 * Social Media: We allow you to share information with social media sites, or
   use social media sites to create your account or to connect your account with
   the respective social media site. Those social media sites may give us
   automatic access to certain personal information retained by them about
   you (e.g., content viewed by you, content liked by you, and information about
   the advertisements you have been shown or have clicked on, etc.). You control
   the personal information you allow us to have access to through the privacy
   settings on the applicable social media site and the permissions you give us
   when you grant us access to the personal information retained by the
   respective social media site about you. By associating an account managed by
   a social media site with your account and authorizing us to have access to
   this information, you agree that we can collect, use and retain the
   information provided by these social media sites in accordance with this
   privacy notice. We may also use plug-ins or other technologies from various
   social media sites. If you click on a link provided via a social media plug
   in, you are voluntarily establishing a connection with that respective social
   media site.

 


WHEN INFORMATION IS COLLECTED

 

We collect information when you register for and use the Services. We also
collect personal information from you and any devices (including mobile devices)
you use when you: use our Services, register for an account with us, provide us
information on a web form, update or add information to your account, provide us
information at a tradeshow or other event, or when you otherwise correspond with
us.

We also collect information when orders are placed from the party making the
order. This information is typically provided by an employer, but may be
provided directly by you or another third party purchasing services on your
behalf.
 


YOUR CHOICES ABOUT HOW WE USE YOUR PERSONAL INFORMATION

We endeavor to provide you with choices about how we use your personal
information to communicate with you, to send you marketing information, and how
we provide you with individualized Services and relevant information.

There are some instances, however, where the processing of your information may
be limited or determined by others. If your data was provided to us by your
employer (or other party paying for our Services on your behalf), we will
process the data based on the legitimate interests of your employer in having us
provide Services to you in the context of that relationship. We may also process
your personal information with regard to our legitimate interest in compliance
and maintaining business records. You have a right to object to the processing
of your personal information in these circumstances by contacting us
at privacy@globalknowledge.com.

 


BASIS FOR PROCESSING PERSONAL DATA

Applicable law in certain countries provides, and this Privacy Statement sets
forth, the legal basis upon which we rely in order to process personal data.

Legitimate interests: We may rely on our legitimate interests to process your
personal data, provided that our interests are not overridden by your interests,
fundamental rights, or freedoms. In particular, we may process your personal
data in reliance on a legitimate interest in the effective and lawful operation
of this Site and our businesses, as well as the effective delivery of
information and services to you. We may have other legitimate interests and, if
so, we will make clear what those interests are at the relevant point in time.

Performance of a contract: Global Knowledge delivers business and IT training to
end user students on the basis of a contract with our customers. These contracts
provide for the use of personal data of end user students, such as name, email
address, and job title, as necessary to effectuate training delivery.

Compliance with legal obligations: We may process your personal data if
necessary for us to comply with a legal obligation arising under an applicable
law. Processing any “special” or “sensitive” categories of personal data
relating to you will occur because either: (i) you have given us your explicit
consent; (ii) it is necessary for the establishment, exercise, or defense of a
legal claim; or (iii) you have made the data manifestly public.

 


HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide and improve our Services, provide
you with a personalized experience in using our Services, contact you about your
account and our Services, provide you customer service, provide you with
personalized advertising and marketing, and to detect, prevent, mitigate and
investigate fraudulent or illegal activities.

If we received your personal information from an employer in connection with the
provision of Services, we will use that information to communicate with you and
provide the Services. We may also provide information about your use of the
Services to your employer.

Information about Services provided to a specified individual may appear in
invoices and other financial records. We may also process and retain personal
information for purposes of compliance with laws and regulations.

 


WAYS YOU CAN ACCESS, CONTROL, AND CORRECT YOUR PERSONAL INFORMATION

We respect your right to access, correct, request deletion or request
restriction of our usage of your personal information as required by applicable
law. We also take steps to ensure that the personal information we collect is
accurate and up to date.

 * You have the right to know what personal information we maintain about you
 * We will provide you with a copy of your personal information in a structured,
   commonly used and machine-readable format on request
 * If your personal information is incorrect or incomplete, you have the right
   to ask us to update it
 * You have the right to object to our processing of your personal information
 * You can also ask us to delete or restrict how we use your personal
   information, although this right is determined by applicable law and may
   impact your access to some of our Services


HOW WE MIGHT SHARE YOUR PERSONAL INFORMATION

We may disclose your personal information to other members of the Global
Knowledge corporate family or to third parties. This disclosure may be required
for us to provide you access to some of our Services, to comply with our legal
obligations, to enforce our Terms & Conditions or other agreements, to
facilitate our marketing and advertising activities, or to prevent, detect,
mitigate, and investigate fraudulent or illegal activities related to our
Services and otherwise comply with the law. We attempt to minimize the amount of
personal information we disclose to what is directly relevant and necessary to
accomplish the specified purpose.

We do not sell, rent, or otherwise disclose your personal information to third
parties for their marketing and advertising purposes without your consent.

More specifically:

 * We may provide personal information to others as directed by you
 * We may provide personal information to third-party postal carriers and
   couriers to deliver courseware and other pertinent communication
 * We may provide personal information to employers or other parties providing
   funding for Services
 * We may provide personal information to third parties contracted by us for
   printing and distribution of course materials and other relevant information
 * We may provide personal information as necessary to comply with local laws,
   such as third-party screening for export compliance
 * We may provide personal information to course instructor(s) and/or delivery
   partner personnel involved in the delivery of Services in order to verify
   attendance, provide supplemental materials, or to communicate with or mentor
   students with regard to their enrolled or past courses
 * We may provide personal information to third-party platform providers in
   association with virtual course delivery and remote labs
 * For students taking third-party-authorized courses we may provide personal
   information to the authorizing party to verify enrollment and/or attendance
 * We may provide personal information to third-party companies providing
   invoicing and/or marketing services
 * We may provide personal information to third-party companies providing
   quality control services and/or conducting course satisfaction or other
   surveys

 


HOW WE STORE YOUR PERSONAL INFORMATION

Global Knowledge utilizes cloud technologies for the hosting of data, in both
North America and EMEA, with the regions providing backup to each other, which
means we could potentially store your personal data in either or both regions.
We use leading industry providers of cloud hosting.


HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We retain your personal information for as long as necessary to provide the
Services, or for other essential purposes such as maintaining financial and tax
records, complying with our legal obligations, resolving disputes, and enforcing
our policies.

 


HOW WE PROTECT YOUR PERSONAL INFORMATION

We protect your personal information using technical and administrative security
measures to reduce the risks of loss, misuse, unauthorized access, disclosure
and alteration. Some of the safeguards we use are firewalls and data encryption,
physical access controls to our data centers, and information access
authorization controls.

 


COOKIES & SIMILAR TECHNOLOGIES

When you visit or interact with our sites, services, applications, tools or
messaging, we or our authorized service providers may use cookies and other
similar technologies to help provide you with a better, faster, and safer
experience, and for advertising and marketing purposes.

 


WHAT ARE COOKIES?

Cookies are small text files containing a string of characters that can be
placed on your computer or mobile device that uniquely identify your browser or
device.

 


WHAT ARE COOKIES USED FOR?

Cookies allow a site or services to know if your computer or device has visited
that site or service before. Cookies can then be used to help understand how the
site or service is being used, help you navigate between pages efficiently, help
remember your preferences, and generally improve your browsing experience.
Cookies can also help ensure marketing you see online is more relevant to you
and your interests.

 


WHAT TYPES OF COOKIES DOES GLOBAL KNOWLEDGE USE?

There are generally three categories of cookies: “Necessary,” “Performance,” and
“Preference.” Global Knowledge uses all three categories of cookies in
connection with its web-based Services.

1. Necessary Cookies. These cookies are essential, as they enable you to
navigate the Services and use important features, such as accessing your
courses.

2. Performance Cookies. These cookies collect information about how you have
used the Services, for example, these cookies be used to tell us to that you
previously visited our website so we can make it easier to find content you
viewed before. We also use cookies to track aggregate Service usage and
experiment with new features and changes to the Services. The information
collected is used to improve how the Services work. These cookies allow us to
remember how you are logged in, your preferences, and other information about
your use of the Services. These cookies allow us to tailor the Services to
provide you enhanced features and content. The information these cookies collect
is not used to track your browsing activity on other sites or services.

3. Preference Cookies. Global Knowledge and our third-party partners may use
these types of cookies to deliver content that is relevant to your interests.
These cookies can remember that your device has visited a site or service, and
may also be able to track your device’s browsing activity on other sites or
services other than on the Global Knowledge Services. This information may be
shared for the purpose of providing aggregate usage statistics and testing of
the Service.

 


HOW LONG WILL COOKIES STAY ON MY DEVICE?

The length of time a cookie will stay on your computer or mobile device depends
on whether it is a “persistent” or “session” cookie. Session cookies will only
stay on your device until you stop browsing. Persistent cookies stay on your
computer or mobile device until they expire or are deleted.

 


FIRST AND THIRD-PARTY COOKIES

First-party cookies are cookies that belong to Global Knowledge, third-party
cookies are cookies that another party places on your device through the
Services. Third-party cookies may be placed on your device by someone providing
a service for Global Knowledge, such as remote labs or virtual classroom
connectivity.

 


HOW TO CONTROL AND DELETE COOKIES

Most internet browsers are initially set up to automatically accept cookies. If
you do not want our Services to store cookies on your device, you can change
your browser settings so that you receive a warning before certain cookies are
stored. You can also adjust your settings so that your browser refuses most of
our cookies or only certain cookies from third parties. You can also withdraw
your consent to cookies by deleting the cookies that have already been stored.

If you disable the cookies that we use, this may impact your experience while
using the Services, for example you may not be able to access certain
functionality of the Services or you may not receive personalized information.

If you use multiple different devices to view and access the Services (e.g.,
your computer, smartphone, tablet) you will need to ensure that each browser on
each device is adjusted to suit your cookie preferences.

The procedures for changing your settings and cookies differ from browser to
browser. If necessary, use the help function on your browser or click on one of
the links below to go directly to the user manual for your browser.

 * Internet Explorer
 * Mozilla Firefox
 * Google Chrome
 * Safari
 * Opera

You can find out a great deal of additional information about cookie settings at
third-party sites, such as www.allaboutcookies.org.

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