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SupportBee Logo Created with Sketch.
   
 * Product
   * Shared Inbox
   * Knowledge Base Software
   * Customer Portal Software
   
 * Integrations
   
   
 * Pricing
   
   
   
 * Sign In
   
   
   
   
 * Signup
   


TICKETING SYSTEM FOR COLLABORATIVE CUSTOMER SUPPORT

SupportBee’s support ticket system enables teams to organize, prioritize and
collaborate on customer support emails.

Signup for SupportBee with Google
or Signup with Email

  Watch a Video Overview of SupportBee (2:14)


A COMPLETE TICKETING SYSTEM

SupportBee offers everything you need to scale up your customer support
effortlessly.

Shared Inbox by SupportBee


SHARED INBOX

SupportBee’s shared inbox works just like email. We stay invisible to your
customers, retaining the personal touch of email. However, unlike a traditional
email inbox, we offer your team a frictionless way to collaborate by assigning
tickets to teams and agents. Everyone knows exactly what they are responsible
for and nothing slips through the cracks.

Shared Inbox
Knowledge Base Software by SupportBee


KNOWLEDGE BASE

Our integrated knowledge base software empowers your customers to help
themselves. Your customers can find answers to their questions without having to
write to customer support. KBee also integrates tightly with our Shared Inbox,
which enables your team to easily insert links to relevant customer support
articles when replying to your customers.

Knowledge Base Software
Customer Portal by SupportBee


CUSTOMER PORTAL

Our Customer portal software provides a web portal for your customers to send,
manage and track the progress of their support requests. This offers the much
sought for transparency and accountability often required by enterprise
customers. Apart from seeing their tickets, customers can also see all the
support tickets for their organization.

Customer Portal Software

> William's main responsibility is to run the company successfully by helping
> people grow. His entire work day is about seeing clients and making them feel
> better. He likes SupportBee for the features offered and its competitive
> pricing.

William Rush, President & Counseller - Christian Heart Counselling

> Thomas is the CEO of Responsum who has run his business for close to 20 years.
> Happy customers and happy employees keep him motivated at his business. He
> likes SupportBee for the features offered, its simplicity and the ability to
> affordably include more people in support

Thomas Løcke, CEO - Responsum

> Tom's biggest challenge is to make sure that all his customers are happy and
> they are retained. On a typical day, he manages and produces websites for his
> clients, direct his employees, and manages the company. Apart from SupportBee
> he uses tools like BambooHR and Basecamp.

Tom Borish, CEO - Rls2000




SUPPORT TICKET SYSTEM DESIGNED FOR COLLABORATION

Customer support is a team sport and SupportBee gets everyone involved


EMAIL LIKE SIMPLICITY

Collaboration is an integral part of delivering great customer service. Customer
support software can play a huge role in aiding it. If it is not designed for
collaboration, conversations between teams and members end up happening outside
the tool which defeats the purpose of having a tool in the first place.


EASY TO SET UP AND USE

We designed SupportBee’s email ticketing software from the grounds up to be easy
to setup and use. Most of our customers are up and running in minutes without
any help from their IT department. Since our workflow is very similar to email,
there is no learning curve and your team members won’t find themselves bogged
down by the complexity of understanding a new system.




WORK ON THE GO!

SupportBee is designed for the modern collaborative workplace. Accessible over
the desktop, mobile and within your existing email client, your team can choose
how they want to participate in your customer support process.


QUESTIONS ABOUT SUPPORTBEE'S TICKETING SYSTEM?

Find answers to the most common questions about our ticketing system. Contact us
for any other questions.


WHAT IS TICKETING SYSTEM SOFTWARE?

A ticketing system software is a program or app that collects important customer
support information in a single location. These platforms assist the activities
of help desk staff and can also empower customers by providing direct access to
services through customer portals and knowledge bases. Tickets are managed with
a shared team inbox, which support team members can access through an individual
portal with a unique login.

Customer requests can be tagged, modified, assigned a relevant status, and
closed without the need to access multiple systems. A ticketing system software
that is implemented effectively can have a positive impact on support team
effectiveness by improving team organization and streamlining communications.
Many modern systems are cloud-based and can be accessed from multiple devices
while providing a reliable level of service. Ticketing system software has
become one of the central components of highly competent help desk departments
worldwide.


WHAT IS THE USE OF A TICKETING SYSTEM?

The central function of a support desk ticketing system is the management of a
shared team inbox to process customer communications such as requests, issues,
and suggestions. Each company has a unique product or service offering and will
often prefer to tailor their support desk activities to match the needs of their
customers. Some of the essential day-to-day activities that must be managed
include prioritizing requests, assigning work to support team members, resolving
and closing requests, and sharing communications. Without an organized system
for managing and responding to customer support requests, it’s far too easy for
customer support inquiries to fall through the cracks, which is detrimental to
customer satisfaction.

A ticketing system can also be used to store and manage the support desk
history, best practices, and any supporting documentation. It is typically
structured as a knowledge base that can be organized and segmented by groups
such as product or customer segment. One reason that many companies pursue an
upgrade to their existing ticketing systems is to create a more immersive and
complete customer experience for their support activities. Since a modern
ticketing system integrates multiple customer support features, they give
management the ability to tailor the application to optimize their team’s
effectiveness.


WHICH TICKETING SYSTEM IS THE BEST?

The best ticketing system is one that can support the core needs of an
organization and its customers. Important features that are common to most of
these software platforms include a cloud-based shared inbox, team messaging
tools, and a knowledge base to provide customers with easy access to
self-service options. Some ticketing platforms, such as SupportBee, also include
support for customer portals, providing a central location for customers or
clients to view their complete history of support requests and answers. Over
time, customer portals become a valuable knowledge resource and help cut down on
customer support requests, resulting in lower customer support costs and more
satisfied customers. It is always important to consider how a system will impact
customers before making any changes.

Best-in-class customer service is achieved not only by meeting customer needs
but also by providing a unique and engaging customer experience. Some additional
features that industry-leading ticketing systems provide include customized
branding of your portals, flexible access through mobile or desktop
applications, and communication tools for customers. You should also consider
the customer support availability and the overall customer experience provided
by a prospective ticketing software vendor. A well-designed and supported system
will be built around the principles that they promote.


SWITCH OVER TO SUPPORTBEE

Are you tired of your existing helpdesk? It's time to move on!

Finding your existing help desk software too complex or unfriendly? You aren't
the only one! SupportBee is a great alternative to Zendesk, GrooveHQ and
Freshdesk. Signup for your free trial to see it for yourself.


START COLLABORATING ON CUSTOMER SUPPORT!

Start Free Trial

14-day Free Trial. No Credit Card Required

PRODUCT

 * Shared Inbox
 * Knowledge Base Software
 * Customer Portal Software
 * API

LEARN

 * Responding to Customer Complaints
 * Customer Satisfaction Survey Questions
 * What is Customer Portal
 * Best Shared Inbox
 * Customer feedback tools for small business owners

COMPANY

 * Help Docs
 * Affiliate Program
 * Blog
 * Team Blog
 * Reliability, Security & GDPR
 * Disclosure
 * Vulnerability Disclosure Program

RESOURCES

 * Contact Us
 * Terms of Service
 * Privacy Policy
 * Service Status
 * MagicBell

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© 2023 SupportBee, Inc.

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