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CONTENT MODERATION - BILINGUAL GERMAN/ENGLISH

Posted 16 days ago
Full-time
Thessaloniki, Greece
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About TaskUs: TaskUs is a provider of outsourced digital services and
next-generation customer experience to fast-growing technology companies,
helping its clients represent, protect and grow their brands. Leveraging a
cloud-based infrastructure, TaskUs serves clients in the fastest-growing
sectors, including social media, e-commerce, gaming, streaming media, food
delivery, ride-sharing, HiTech, FinTech, and HealthTech. 



The People First culture at TaskUs has enabled the company to expand its
workforce to approximately 45,000 employees globally. Presently, we have a
presence in twenty-three locations across twelve countries, which include the
Philippines, India, and the United States.



It started with one ridiculously good idea to create a different breed of
Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving
growth for our partners requires a culture of constant motion, exploring new
technologies, being ready to handle any challenge at a moment’s notice, and
mastering consistency in an ever-changing world.



What We Offer: At TaskUs, we prioritize our employees' well-being by offering
competitive industry salaries and comprehensive benefits packages. Our
commitment to a People First culture is reflected in the various departments we
have established, including Total Rewards, Wellness, HR, and Diversity. We take
pride in our inclusive environment and positive impact on the community.
Moreover, we actively encourage internal mobility and professional growth at all
stages of an employee's career within TaskUs. Join our team today and experience
firsthand our dedication to supporting People First.







So what does a Content Moderator really do?



Think of yourself as someone who will ensure high quality and safe experiences
for both people and businesses across the social media family of apps, so not
everyone can qualify for this role. We make sure we get the best of the best,
after all, we are a ridiculously good company so we make sure our employees are
top-notch. So come on, now we need your full concentration because it’s time to
imagine what It's like being a Content Moderator.
 

As a Content Moderator, you will be instrumental in keeping our online world
engaging, appropriate, and safe. You will apply a content policy to digital
content and execute handling procedures with consistency. The best candidates
are able to identify subtle differences in the meaning of digital communication
and accurately enforce the client’s terms of use by carefully monitoring reports
of abuse on the site. You will atively participate in employee assistance
programs, program reporting initiatives and training to foster the well-being of
you and the employee community. A Content Moderator will escalate through
appropriate channels any changes that may impact performance or as necessary to
maintain required KPIs. You will also adhere to security measures,
confidentiality, and other project requirements in any way related to your work.
 

So what does all this mean for your day-to-day? In the Content Moderator role,
you will be working on a computer each day reviewing content such as videos,
news stories, still pictures, political ads, and social media profiles. You will
then score this content on areas such as age-appropriateness, level of violence,
sexual content, and political transparency. In order to properly identify all of
these items, you will be trained on how to enforce the client’s policies, and
then use these policies to support the overall business.
 

As a Content Moderator, you understand the importance of working hard and having
fun! You will be given daily time to participate in wellness activities such as
dance parties, fitness challenges, on-site wellness programs, video games, and
team development exercises. TaskUs provides onsite free munchies, popcorn, and
food for purchase from our market or local source food vendors. We also enjoy a
good party, so there is always one happening somewhere!



Do you have what it takes to be a Content Moderator?
 

Requirements:

What is it we’re looking for? Well since this is a Content Moderator we need
someone with at least one year prior operations experience in shared services or
a customer experience environment. What else?

 * We also need someone with at least a high school diploma or equivalent.

 * We also need someone who is fluent in English and German, must be able to
   read and speak the language.



Now let’s get technical.

 * We’re looking for someone who has strong interpersonal skills, verbal and
   written communication skills and most importantly empathy. Someone who has a
   high affinity and cultural awareness of political and social situations
   regarding the relevant market and region that will be supported.



TaskUs devotes considerable resources to the wellbeing of its employees. Being a
Content Moderator means participating in counseling sessions and other wellness
programs:


● All employees will attend wellness coaching sessions to ensure awareness of
wellness resources and to ensure job adjustment.
● All employees will attend wellness groups.



Creating a Culture of Awareness and Prevention:
TaskUs believes in being transparent with our new employees about their job
duties and the possible impact. Some of our campaigns include disturbing
content. Examples of these types of material may include but are not limited to:


● Child exploitation and abuse
● Animal torture
● Gang Violence
● Murder
● Hate Speech 



As a content moderator it is important for you to know the potential risks
related to this type of work. While TaskUs is focused on employee wellness by
having counselors on-site, resiliency programming, and other wellness
initiatives, exposure to graphic and disturbing content is unavoidable. Some
individuals with a sensitivity to viewing graphic or disturbing content may be
at risk for developing distress, mental health symptoms, or, in rare instances,
Secondary Traumatic Stress based on the content they are viewing.
 

TaskUs reserves the right to reassign content moderators to other TaskUs
projects based on staffing needs, employee performance, and other
considerations. In order to help create a community that is safe for all
employees, the Resiliency and Wellness Team takes an active role in the primary
prevention of mental health concerns through direct practice efforts,
e-learning, skills training, and outreach efforts to the TaskUs community. Our
programs seek to raise awareness about psychological issues, challenge ideas
that contribute to social inequity, disempowerment, and discrimination, as well
as the underlying structures that support them. In addition, our programs
empower employees to find and use their voices in a healthy and productive way. 





About Us:

TaskUs is the fastest growing tech-enabled business services company in the
world, delivering the customer support, AI operations and content security
services that power the world’s most innovative companies. Listed as one of
Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and
“Best Companies for Women” by Comparably, TaskUs is a Frontline-First company
that puts its people at the heart of everything they do. TaskUs has been
recognized as one of the Inc. “5000 Fastest Growing Private Companies in
America” for the past seven years consecutively. Founded in 2008 by Bryce
Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s
largest private equity firm, Blackstone.

TaskUs currently has over 47.000 employees and offices across the U.S.,
Philippines, India, Taiwan, Croatia and Mexico. To find out more visit
www.TaskUs.com.

TaskUs Inc. is an equal opportunity employer.



How We Partner To Protect You: TaskUs will neither solicit money from you during
your application process nor require any form of payment in order to proceed
with your application. Kindly ensure that you are always in communication with
only authorized recruiters of TaskUs.


DEI: In TaskUs we believe that innovation and higher performance are brought by
people from all walks of life. We welcome applicants of different backgrounds,
demographics, and circumstances. Inclusive and equitable practices are our
responsibility as a business. TaskUs is committed to providing equal access to
opportunities. If you need reasonable accommodations in any part of the hiring
process, please let us know.



We invite you to explore all TaskUs career opportunities and apply through the
provided URL https://www.taskus.com/careers/.