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 * Salam Fiber
    * Fiber Postpaid
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    * Orbit Family Pack

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POSTPAID

FIBER HOME INTERNET


BACK TO SCHOOL OFFER

DISCOUNT FOR THE FIRST THREE MONTHS WITH SALAM FIBER


FIBER PACKAGES

BACK2SCHOOL OFFER FOR THE FIRST 3 MONTHS

Unlimited

290 SAR / Monthly

199 SAR / Monthly


Up to 300 Mbps
Up to 100 Mbps
Free

Landline Setup Fee Free

Landline Monthly Fee Free

Vanity Landline Number Bronze

On-net Landline Free Minutes Unlimited

Off-Net Landline Free Minutes 300

Mobile Free Minutes 300

Dedicated Customer Care N/A

Wi-Fi Extender N/A

Orbit Family Pack Price of 55 SAR Upon Order
Subscribe

Package Card

Unlimited

360 SAR / Monthly

249 SAR / Monthly


Up to 500 Mbps
Up to 125 Mbps
Free

Landline Setup Fee Free

Landline Monthly Fee Free

Vanity Landline Number Platinum

On-net Landline Free Minutes Unlimited

Off-Net Landline Free Minutes 500

Mobile Free Minutes 500

Dedicated Customer Care N/A

Wi-Fi Extender N/A

Orbit Family Pack Free Upon Order
Subscribe

Package Card

Unlimited

1000 SAR / Monthly

669 SAR / Monthly


Up to 930 Mbps
Up to 300 Mbps
Free

Landline Setup Fee Free

Landline Monthly Fee Free

Vanity Landline Number Diamond

On-net Landline Free Minutes Unlimited

Off-Net Landline Free Minutes 1000

Mobile Free Minutes 1000

Dedicated Customer Care Available

Wi-Fi Extender Free

Orbit Family Pack Free Upon Order
Subscribe

Package Card

Back2School offer for the first 3 months

Salam Fiber Fixed Voice service & free minutes are only available in supported
areas.

The 1000 Mbps package will be activated in supported areas.

Including calls to 9200 numbers.

The above prices are for new customers & include 15% VAT.

The actual upload speeds are available in supported areas.

Terms & Conditions

TERMS & CONDITIONS


SUBSCRIPTION TERMS & CONDITIONS

1. DEFINITIONS:

The following words and abbreviations shall have the meanings assigned below,
unless the context requires otherwise:

“Agreement” shall mean this agreement including any referenced documents and
applicable CST Terms of Service.
“CST” means the Communication Information Technology Commission in the Kingdom
of Saudi Arabia.
“Salam or Company" means Integrated Telecom Company Ltd.
“Equipment” shall mean the equipment required to receive, access and operate the
Service(s).
“Service(s)” means services provided by Salam to the Subscriber in accordance
with the Subscription Agreement Form.
“Subscriber” shall mean the individual, a corporation, or a legal entity who
incurs usage charges for the Service.
“Subscription Period” shall mean the period the Subscriber agreed to procure the
Service described in the Subscription Agreement Form.
“Subscription Agreement Form” means the Subscriber’s request to avail Services
and an acceptance of the charges stipulated therein in accordance with this
Agreement.

2. ORDER OF PRECEDENCE:

Service(s) provided by Salam under this Agreement will be governed by CST
Protection of Telecommunication and Information Technology User’s Rights,
Regulations and Terms of Services July 2020 G(available here) (approved by CST
decision No. (423/1441) dated 27/12/1441 correspondent to 16/08/2020G and this
Agreement respectively.

3. AGREEMENT TERM:

The term of this Agreement shall be one year equivalent to the Subscription
Period selected by the Subscriber in the Subscription Agreement Form (the
“Initial Term”) which shall commence on the service activation date. This
Agreement term shall renew automatically for an equal period as the Initial Term
(each a “Renewal Term”) unless terminated in accordance with the terms of this
Agreement.

4. PROVISIONS:

4.1. Salam use the DHCP (Dynamic Host Configuration Protocol) that enables to
automatically assign an IP address for the Service.
4.2. Title and intellectual property rights to the Service are owned by Salam,
its agents, suppliers, affiliates or their licensors or otherwise by the owners
of such material are protected by copyright laws and treaties.
4.3. Subscriber shall not resell, share, or distribute the Service or any
portion thereof to any third party without the prior express written consent of
Salam as this Service is offered to serve one residential unit.
4.4. The Subscriber has the right to obtain a copy of this Agreement.
4.5. The Subscriber shall be responsible for the accuracy of the data and
information provided to Salam and shall notify the Salam about any change
thereto.
4.6. Salam shall supply the procured Services to the Subscriber a) after the
fulfillment of subscription conditions and b) subject to availability of i)
Salam network resources; ii) required facilities at Subscriber site.
4.7. The Subscriber shall be responsible for protecting the devices provided by
Salam against viruses or damages that may affect the device performance. In case
the device fails due to misuse or negligence of the Subscriber, the Subscriber
agrees to pay an amount equivalent to the value of cost of repair or
replacement.

4.8. Salam shall ensure a minimum download speed of a fixed broadband service
over optical fiber is not less than 70% of the download speed specified in the
Subscription Agreement Form.
4.9. The postpaid subscriber gets a free Salam landline number as bundle with
all FTTH speed packages
4.10. The Subscriber agrees to provide Salam with any information that it
requires for establishing and/or auditing and/or administering the Subscriber’s
accounts and facilities therewith and authorize it to obtain and collect any
information as it deems necessary or in need regarding the Subscriber’s accounts
and facilities therewith, from the Saudi Credit Bureau (SIMAH) and to disclose
and share (inclusive of data pooling) that information to the said company
(SIMAH) or to any other agency approved by Saudi Arabian Monetary Agency (SAMA).
Salam shall use Absher Verification service to validate Subscriber authenticity.

Subscription Package

Download Speed

Upload Speed

300 Mbps

Up to 300 Mbps

Up to 100 Mbps

500 Mbps (streaming)

Up to 500 Mbps

Up to 125 Mbps

500 Mbps (gaming)

Up to 500 Mbps

Up to 200 Mbps

1000 Mbps

Up to 1000 Mbps

Up to 300 Mbps

5. PAYMENTS:

5.1. Subscriber agrees to pay all charges and fees associated with the use of
the Service(s) as specified in the Subscription Agreement Form.
5.2. For postpaid packages: Subscriber agrees to pay one month subscription fee
as a deposit prior to service activation which shall be a) refunded to the
Subscriber at the end of the Initial Term; or b) set off against fees payable
for the last subscription month of the Initial Term. Subject deposit amount
shall not be refunded in the event Subscriber terminate this Agreement prior to
the completion of the Initial Term
5.3. The Subscriber shall pay the value of the devices/modem and installation
expenses for the subscribed Service to Salam either a) in monthly installments
or b) as lump sum value based on the type of Service unless such costs are
included in the Subscription Agreement Form as part of a promotion.
5.4. Salam may announce special pricing offers with lower subscription rates and
such rates may or may not apply to this Agreement
5.5. If the Subscriber opt-in for credit card auto payment mandate service,
Subscriber’s designated credit card shall be automatically charged each time
when the subscription fees are due for the subscribed Services.
5.6. In case of cancellation of the credit card assigned under auto payment
mandate, at least thirty (30) days prior to such cancellation, the Subscriber
must call Salam customer call center (Tel:8005000788) or inform in writing at
the nearest Salam office and provide an alternate payment method acceptable to
Salam.

6. SERVICE RELOCATION, SUSPENSION AND TERMINATION:

6.1. Salam may suspend or terminate this Agreement, if the Subscriber fails to
comply with any term of this Agreement or due to non-payment of the fees by the
Subscriber or if requested by CST.
6.2. Subscriber’s request for any of the below listed services which could be
availed by calling Salam contact center or by visiting an Salam office shall be
subject to the payment of the applicable fees stated therein.

#

Request type

Penalty / Fees – SR*

A

Relocation (subject to availability of network resources)

707.25 (to be deducted from next invoice)

B

Suspension (maximum of 12 months)****

 57.5 per month (as per Subscriber request)

C

  

 

D

 

Post-paid Packages: early Service termination penalty
prior to completion of the Initial Term

192.62 for each remaining month of the Subscription Period if Orbit TV is
included **

149.5 for each remaining month of the Subscription Period if Orbit TV is not
included ***

Pre-paid Packages: early Service termination penalty prior to completion of the
Initial Term.

No refund of the prepaid charges

* The above mentioned fees are including the Value Add Tax.
**This amount calculated based on cost of a) installation and activation = 900 +
b) device/modem = 660 + c) Receiver= 450 without VAT which had been included in
the monthly Subscription cost on condition to complete the Initial Term.
*** This amount calculated based on cost of a) installation and activation = 900
+ b) device/modem = 660, without VAT which had been included in the monthly
Subscription cost on condition to complete the Initial Term.
**** Salam shall have the right to extend the Initial Term for a period equal to
any suspension period requested by the customer during the initial term with a
maximum of 12 months. 
 

7. LIMITATION OF WARRANTY AND LIABILITY:

7.1. Unless expressly stated herein or CST Terms of Service:
7.1.1. All representations and warranties of any kind express or implied,
including, without limitation, any warranties (1) non-infringement or (2)
protecting the Subscriber from the dangers of the internet and hacking (3) of
Service fitness for other purposes or merchantability, are hereby excluded.
7.1.2. Salam or its content providers shall not be liable for any direct,
indirect, incidental, special, punitive or consequential losses or any other
foreseeable or unforeseeable loss resulting directly or indirectly in connection
with the Service(s) that may be suffered by the Subscriber.
7.1.3. Salam shall not liable for Service degradation inside the Subscriber’s
premises due to structural obstacles.

8. AGREEMENT:

8.1. This Agreement constitutes the entire agreement between Salam and
Subscriber.
8.2. In case any contradictions between the English and the Arabic version of
this Agreement, the Arabic version shall prevail.

8.3. In the event of a dispute between the Subscriber and SALAM, the Subscriber
shall have the right to submit the subject dispute to SALAM via calling its
customer care number 8005000000 or via salam.sa website. Should the parties fail
to reach an amicable resolution, the Subscriber or SALAM have the right to
submit such dispute to CST for a final resolution.
 

BY SIGNING THIS AGREEMENT SUBSCRIBER ACKNOWLEDGES AND ACCEPTS THESE TERMS AND
CONDITIONS WHICH WILL GOVERN SUBSCRIBER’S RELATIONSHIP WITH SALAM AND SUBSCRIBER
ACKNOWLEDGES RECEIPT OF A COPY OF THIS AGREEMENT.

PERSONAL

 * Fiber Postpaid
 * Orbit Family Pack
 * Gamers Pack
 * Fiber Prepaid

BUSINESS

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 * Cloud Services
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 * © 0 - 2023 Salam.
 * Terms & Conditions
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 * C.R. No. 1010206051
 * VAT No. 300047243810003

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