www.metrofax.com
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urlscan Pro
104.18.7.102
Public Scan
Submitted URL: http://click.ccs.biz/click/9cbx-2pr88g-cl3vcc-kb2okjw0/
Effective URL: https://www.metrofax.com/support/overview
Submission: On August 10 via manual from US — Scanned from CA
Effective URL: https://www.metrofax.com/support/overview
Submission: On August 10 via manual from US — Scanned from CA
Form analysis 2 forms found in the DOM
POST /support/overview#gf_1
<form method="post" enctype="multipart/form-data" target="gform_ajax_frame_1" id="gform_1" class="mf-gf-support mf-gf-grid mf-gf" action="/support/overview#gf_1" data-formid="1" novalidate="">
<div class="gform-body gform_body">
<div id="gform_fields_1" class="gform_fields top_label form_sublabel_below description_below">
<div id="field_1_1" class="gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label gfield_visibility_visible" data-js-reload="field_1_1"><label
class="gfield_label gform-field-label" for="input_1_1">Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
<div class="ginput_container ginput_container_text"><input name="input_1" id="input_1_1" type="text" value="" class="large" maxlength="80" placeholder="Name *" aria-required="true" aria-invalid="false"> </div>
</div>
<div id="field_1_2" class="gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label gfield_visibility_visible" data-js-reload="field_1_2"><label
class="gfield_label gform-field-label" for="input_1_2">Metrofax Number<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
<div class="ginput_container ginput_container_text"><input name="input_2" id="input_1_2" type="text" value="" class="large" placeholder="Metrofax Number *" aria-required="true" aria-invalid="false"> </div>
</div>
<div id="field_1_3" class="gfield gfield--type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label gfield_visibility_visible" data-js-reload="field_1_3"><label
class="gfield_label gform-field-label" for="input_1_3">Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
<div class="ginput_container ginput_container_email">
<input name="input_3" id="input_1_3" type="email" value="" class="large" placeholder="Email *" aria-required="true" aria-invalid="false">
</div>
</div>
<fieldset id="field_1_4" class="gfield gfield--type-radio gfield--type-choice gfield--width-full gf_list_2col question-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible"
data-js-reload="field_1_4">
<legend class="gfield_label gform-field-label">My Question Is About<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></legend>
<div class="ginput_container ginput_container_radio">
<div class="gfield_radio" id="input_1_4">
<div class="gchoice gchoice_1_4_0">
<input class="gfield-choice-input" name="input_4" type="radio" value="B" id="choice_1_4_0" onchange="gformToggleRadioOther( this )">
<label for="choice_1_4_0" id="label_1_4_0" class="gform-field-label gform-field-label--type-inline">Billing</label>
</div>
<div class="gchoice gchoice_1_4_1">
<input class="gfield-choice-input" name="input_4" type="radio" value="T" id="choice_1_4_1" onchange="gformToggleRadioOther( this )">
<label for="choice_1_4_1" id="label_1_4_1" class="gform-field-label gform-field-label--type-inline">Technical</label>
</div>
<div class="gchoice gchoice_1_4_2">
<input class="gfield-choice-input" name="input_4" type="radio" value="C" id="choice_1_4_2" onchange="gformToggleRadioOther( this )">
<label for="choice_1_4_2" id="label_1_4_2" class="gform-field-label gform-field-label--type-inline">Cancellation</label>
</div>
<div class="gchoice gchoice_1_4_3">
<input class="gfield-choice-input" name="input_4" type="radio" value="O" id="choice_1_4_3" onchange="gformToggleRadioOther( this )">
<label for="choice_1_4_3" id="label_1_4_3" class="gform-field-label gform-field-label--type-inline">Other</label>
</div>
</div>
</div>
</fieldset>
<div id="field_1_6" class="gfield gfield--type-select gfield--width-full questions-list gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_1_6"><label
class="gfield_label gform-field-label" for="input_1_6">What Can We Help You With?<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
<div class="ginput_container ginput_container_select"><select name="input_6" id="input_1_6" class="large gfield_select" aria-required="true" aria-invalid="false">
<option value="" selected="selected" class="gf_placeholder">Select Option</option>
<option value="B1">Can I receive statements to more than one email account?</option>
<option value="B2">How can I change the email address where my statements are sent?</option>
<option value="B3">How can I reactivate my number/account?</option>
<option value="B15">How can I update my card or personal details?</option>
<option value="B6">How do I log into my online account?</option>
<option value="B7">What are the usage fees displayed on my statement?</option>
<option value="B14">What is the cost per page outside of my plan?</option>
<option value="B13">What other plans do you have and how much do they cost?</option>
<option value="B10">Where can I view my statements?</option>
<option value="B11">Why is my account suspended?</option>
<option value="B12">I cancelled my account but you are still charging me.</option>
<option value="T15">Receive Issue – I have not received my fax yet.</option>
<option value="T8">Receive Issue – I think my fax number is not working.</option>
<option value="T9">Receive Issue – Fax received is incomplete (cut in half or distorted).</option>
<option value="T16">Send Issue – Send failures and low send success.</option>
<option value="T13">Send Issue – My email address is not registered error.</option>
<option value="T20">Send – How do I hide my number when sending a fax?</option>
<option value="T17">Card Update – How do I update my card?</option>
<option value="T3">How can I log in and check my faxes online?</option>
<option value="T18">How can I see my statement? It's not online yet.</option>
<option value="T21">How many emails addresses can I use to send/receive and how do I add more?</option>
<option value="T6">Porting – How can I port in my existing number?</option>
<option value="T19">Cover Page – How do I remove cover pages when sending?</option>
<option value="C8">Please cancel my account.</option>
<option value="C1">Can I keep my account for a cheaper rate?</option>
<option value="C2">Can I keep my fax number and pay as I go?</option>
<option value="C3">Can I suspend my account for a period of time?</option>
<option value="C4">Do I have a contract with your service?</option>
<option value="C5">Do you require a notice period for cancellation requests?</option>
<option value="C6">I cancelled my account, but you are still charging me.</option>
<option value="C7">If I cancel, can I reactivate with the same number later?</option>
<option value="C11">I just paid – can I cancel and get a refund?</option>
<option value="O1">Fraud – I do not have an account – stop charging my card.</option>
<option value="O2">GDPR – How is my personal data stored?</option>
<option value="O3">GDPR – How do I remove my data after account closure?</option>
</select></div>
</div>
<div id="field_1_12" class="gfield gfield--type-text gfield--width-full sf-case-record-type field_sublabel_below gfield--no-description field_description_below gfield_visibility_hidden" data-js-reload="field_1_12">
<div class="admin-hidden-markup"><i class="gform-icon gform-icon--hidden"></i><span>Hidden</span></div><label class="gfield_label gform-field-label" for="input_1_12">Case Record Type</label>
<div class="ginput_container ginput_container_text"><input name="input_12" id="input_1_12" type="text" value="012600000009ZPB" class="large" aria-invalid="false"> </div>
</div>
<div id="field_1_13" class="gfield gfield--type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below gfield_visibility_hidden" data-js-reload="field_1_13">
<div class="admin-hidden-markup"><i class="gform-icon gform-icon--hidden"></i><span>Hidden</span></div><label class="gfield_label gform-field-label" for="input_1_13">Case Origin</label>
<div class="ginput_container ginput_container_text"><input name="input_13" id="input_1_13" type="text" value="metrofax.com/automated" class="large" aria-invalid="false"> </div>
</div>
<div id="field_1_14" class="gfield gfield--type-html gfield--width-full gf-google-content gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible"
data-js-reload="field_1_14">
<div>This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy">Privacy Policy</a> and <a href="https://policies.google.com/terms">Terms of Service</a> apply. </div>
</div>
</div>
</div>
<div class="gform_footer top_label"> <input type="submit" id="gform_submit_button_1" class="gform_button button" value="Submit"
onclick="if(window["gf_submitting_1"]){return false;} if( !jQuery("#gform_1")[0].checkValidity || jQuery("#gform_1")[0].checkValidity()){window["gf_submitting_1"]=true;} "
onkeypress="if( event.keyCode == 13 ){ if(window["gf_submitting_1"]){return false;} if( !jQuery("#gform_1")[0].checkValidity || jQuery("#gform_1")[0].checkValidity()){window["gf_submitting_1"]=true;} jQuery("#gform_1").trigger("submit",[true]); }">
<input type="hidden" name="gform_ajax" value="form_id=1&title=&description=&tabindex=0">
<input type="hidden" class="gform_hidden" name="is_submit_1" value="1">
<input type="hidden" class="gform_hidden" name="gform_submit" value="1">
<input type="hidden" class="gform_hidden" name="gform_unique_id" value="">
<input type="hidden" class="gform_hidden" name="state_1"
value="WyJ7XCI0XCI6W1wiMjdlY2Y4OThjNGFlZWNiYjc4YTRlMjc0MjdlZjk0YTZcIixcIjk4YzcwMzdhNmYwZmYxNmFlMjgzNTgzMjkwMjJlODY0XCIsXCJjZGRmNjg1NGNiMGNkNTBmODg0ZGE2ZmUxN2JlNWUyMFwiLFwiODkzZTY4NDhhOGVkZjViYjE0YWMzZGNkYWNjMTY5M2FcIl19IiwiZjczY2E4ZGNkY2Q2OWFjMzRiNmEwMTE2YTIyZWFhMGMiXQ==">
<input type="hidden" class="gform_hidden" name="gform_target_page_number_1" id="gform_target_page_number_1" value="0">
<input type="hidden" class="gform_hidden" name="gform_source_page_number_1" id="gform_source_page_number_1" value="1">
<input type="hidden" name="gform_field_values" value="">
</div>
</form>POST /support/overview#gf_3
<form method="post" enctype="multipart/form-data" target="gform_ajax_frame_3" id="gform_3" class="mf-gf-sales mf-gf-grid mf-gf" action="/support/overview#gf_3" data-formid="3" novalidate="">
<div class="gform-body gform_body">
<div id="gform_fields_3" class="gform_fields top_label form_sublabel_below description_below">
<fieldset id="field_3_8" class="gfield gfield--type-radio gfield--type-choice gfield--width-full gf_list_inline radio-switch gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible"
data-js-reload="field_3_8">
<legend class="gfield_label gform-field-label">Primary Use<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></legend>
<div class="ginput_container ginput_container_radio">
<div class="gfield_radio" id="input_3_8">
<div class="gchoice gchoice_3_8_0">
<input class="gfield-choice-input" name="input_8" type="radio" value="Business" id="choice_3_8_0" onchange="gformToggleRadioOther( this )">
<label for="choice_3_8_0" id="label_3_8_0" class="gform-field-label gform-field-label--type-inline">Business</label>
</div>
<div class="gchoice gchoice_3_8_1">
<input class="gfield-choice-input" name="input_8" type="radio" value="Personal" id="choice_3_8_1" onchange="gformToggleRadioOther( this )">
<label for="choice_3_8_1" id="label_3_8_1" class="gform-field-label gform-field-label--type-inline">Personal</label>
</div>
</div>
</div>
</fieldset>
<div id="field_3_1" class="gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label gfield_visibility_visible" data-js-reload="field_3_1"><label
class="gfield_label gform-field-label" for="input_3_1">Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
<div class="ginput_container ginput_container_text"><input name="input_1" id="input_3_1" type="text" value="" class="large" placeholder="Name *" aria-required="true" aria-invalid="false"> </div>
</div>
<div id="field_3_4" class="gfield gfield--type-phone gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label gfield_visibility_visible" data-js-reload="field_3_4"><label
class="gfield_label gform-field-label" for="input_3_4">Phone<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
<div class="ginput_container ginput_container_phone"><input name="input_4" id="input_3_4" type="tel" value="" class="large" placeholder="Phone *" aria-required="true" aria-invalid="false"></div>
</div>
<div id="field_3_5" class="gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label gfield_visibility_visible" data-js-reload="field_3_5"><label
class="gfield_label gform-field-label" for="input_3_5">Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
<div class="ginput_container ginput_container_email">
<input name="input_5" id="input_3_5" type="email" value="" class="large" placeholder="Email *" aria-required="true" aria-invalid="false">
</div>
</div>
<div id="field_3_6" class="gfield gfield--type-text company gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label gfield_visibility_visible" data-js-reload="field_3_6"><label
class="gfield_label gform-field-label" for="input_3_6">Company<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
<div class="ginput_container ginput_container_text"><input name="input_6" id="input_3_6" type="text" value="Personal Account" class="large" placeholder="Company *" aria-required="true" aria-invalid="false"> </div>
</div>
<div id="field_3_7" class="gfield gfield--type-select gfield--width-full field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_7"><label class="gfield_label gform-field-label"
for="input_3_7">Industry</label>
<div class="ginput_container ginput_container_select"><select name="input_7" id="input_3_7" class="large gfield_select" aria-invalid="false">
<option value="" selected="selected" class="gf_placeholder">Select Option</option>
<option value="Healthcare">Healthcare</option>
<option value="Financial">Financial</option>
<option value="Legal">Legal</option>
<option value="IT">IT</option>
<option value="Retail">Retail</option>
<option value="Government">Government</option>
<option value="Logistics/Manufacturing">Logistics/Manufacturing</option>
<option value="Real Estate">Real Estate</option>
<option value="Other">Other</option>
</select></div>
</div>
<div id="field_3_9" class="gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_9"><label
class="gfield_label gform-field-label" for="input_3_9">What Are You Looking For?<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label>
<div class="ginput_container ginput_container_select"><select name="input_9" id="input_3_9" class="large gfield_select" aria-required="true" aria-invalid="false">
<option value="" selected="selected" class="gf_placeholder">Select Option</option>
<option value="New Number Signup Enquiry">New Number Signup Enquiry</option>
<option value="Adding More Numbers">Adding More Numbers</option>
<option value="Upgrading Your Package">Upgrading Your Package</option>
<option value="Porting/Transferring Your Number">Porting/Transferring Your Number</option>
</select></div>
</div>
<div id="field_3_10" class="gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_10"><label class="gfield_label gform-field-label"
for="input_3_10">Additional Information</label>
<div class="ginput_container ginput_container_textarea"><textarea name="input_10" id="input_3_10" class="textarea large" placeholder="Additional Information" aria-invalid="false" rows="10" cols="50"></textarea></div>
</div>
<div id="field_3_11" class="gfield gfield--type-text gfield--width-full p-leadsource field_sublabel_below gfield--no-description field_description_below gfield_visibility_hidden" data-js-reload="field_3_11">
<div class="admin-hidden-markup"><i class="gform-icon gform-icon--hidden"></i><span>Hidden</span></div><label class="gfield_label gform-field-label" for="input_3_11">Lead Source</label>
<div class="ginput_container ginput_container_text"><input name="input_11" id="input_3_11" type="text" value="Customer Inquiry Form" class="large" aria-invalid="false"> </div>
</div>
<div id="field_3_12" class="gfield gfield--type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below gfield_visibility_hidden" data-js-reload="field_3_12">
<div class="admin-hidden-markup"><i class="gform-icon gform-icon--hidden"></i><span>Hidden</span></div><label class="gfield_label gform-field-label" for="input_3_12">Lead Record Type</label>
<div class="ginput_container ginput_container_text"><input name="input_12" id="input_3_12" type="text" value="012600000009ZPG" class="large" aria-invalid="false"> </div>
</div>
<div id="field_3_13" class="gfield gfield--type-html gfield--width-full gf-google-content gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible"
data-js-reload="field_3_13"><br>
<div>This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy">Privacy Policy</a> and <a href="https://policies.google.com/terms">Terms of Service</a> apply. </div>
</div>
</div>
</div>
<div class="gform_footer top_label"> <input type="submit" id="gform_submit_button_3" class="gform_button button" value="Submit"
onclick="if(window["gf_submitting_3"]){return false;} if( !jQuery("#gform_3")[0].checkValidity || jQuery("#gform_3")[0].checkValidity()){window["gf_submitting_3"]=true;} "
onkeypress="if( event.keyCode == 13 ){ if(window["gf_submitting_3"]){return false;} if( !jQuery("#gform_3")[0].checkValidity || jQuery("#gform_3")[0].checkValidity()){window["gf_submitting_3"]=true;} jQuery("#gform_3").trigger("submit",[true]); }">
<input type="hidden" name="gform_ajax" value="form_id=3&title=&description=&tabindex=0">
<input type="hidden" class="gform_hidden" name="is_submit_3" value="1">
<input type="hidden" class="gform_hidden" name="gform_submit" value="3">
<input type="hidden" class="gform_hidden" name="gform_unique_id" value="">
<input type="hidden" class="gform_hidden" name="state_3" value="WyJ7XCI4XCI6W1wiNWRkZWY1MTFhOGQyYTBkMzgzNzZmODU5ODQ5MDYxYTNcIixcIjc1ODI0NTQyZmI2YTg2Mjc0MzY5NTllZTQ3MDIwYTkxXCJdfSIsIjYyZDg3OGIwOTViYzFjYmVkY2IxMzVlMzAxYzIwZjUzIl0=">
<input type="hidden" class="gform_hidden" name="gform_target_page_number_3" id="gform_target_page_number_3" value="0">
<input type="hidden" class="gform_hidden" name="gform_source_page_number_3" id="gform_source_page_number_3" value="1">
<input type="hidden" name="gform_field_values" value="">
</div>
</form>Text Content
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WE'RE HERE TO HELP
CONTACT US
Support
Sales
Support
"*" indicates required fields
Name*
Metrofax Number*
Email*
My Question Is About*
Billing
Technical
Cancellation
Other
What Can We Help You With?*
Select OptionCan I receive statements to more than one email account?How can I
change the email address where my statements are sent?How can I reactivate my
number/account?How can I update my card or personal details?How do I log into my
online account?What are the usage fees displayed on my statement?What is the
cost per page outside of my plan?What other plans do you have and how much do
they cost?Where can I view my statements?Why is my account suspended?I cancelled
my account but you are still charging me.Receive Issue – I have not received my
fax yet.Receive Issue – I think my fax number is not working.Receive Issue – Fax
received is incomplete (cut in half or distorted).Send Issue – Send failures and
low send success.Send Issue – My email address is not registered error.Send –
How do I hide my number when sending a fax?Card Update – How do I update my
card?How can I log in and check my faxes online?How can I see my statement? It's
not online yet.How many emails addresses can I use to send/receive and how do I
add more?Porting – How can I port in my existing number?Cover Page – How do I
remove cover pages when sending?Please cancel my account.Can I keep my account
for a cheaper rate?Can I keep my fax number and pay as I go?Can I suspend my
account for a period of time?Do I have a contract with your service?Do you
require a notice period for cancellation requests?I cancelled my account, but
you are still charging me.If I cancel, can I reactivate with the same number
later?I just paid – can I cancel and get a refund?Fraud – I do not have an
account – stop charging my card.GDPR – How is my personal data stored?GDPR – How
do I remove my data after account closure?
Hidden
Case Record Type
Hidden
Case Origin
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.
Sales
"*" indicates required fields
Primary Use*
Business
Personal
Name*
Phone*
Email*
Company*
Industry
Select
OptionHealthcareFinancialLegalITRetailGovernmentLogistics/ManufacturingReal
EstateOther
What Are You Looking For?*
Select OptionNew Number Signup EnquiryAdding More NumbersUpgrading Your
PackagePorting/Transferring Your Number
Additional Information
Hidden
Lead Source
Hidden
Lead Record Type
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.
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