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URL: https://wikis.ec.europa.eu/display/ERFI/Accessing+eRFI+with+EU+Login
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eRFI

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 * Documentation
    * Accessing eRFI with EU Login
      
    * Principal Addressee and Collaborators
      
    * Step 1: Legal basis
      
    * Step 2: Contact Details
      
    * Step 3: Questionnaire
      
    * Step 4: Review & Send
      
    * Step 5: Summary
      

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 * Documentation
    * Accessing eRFI with EU Login
      
    * Principal Addressee and Collaborators
      
    * Step 1: Legal basis
      
    * Step 2: Contact Details
      
    * Step 3: Questionnaire
      
    * Step 4: Review & Send
      
    * Step 5: Summary
      

 * Frequently Asked Questions
   
 * Blog
   
 * Security information
   


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 * Documentation
    * Accessing eRFI with EU Login
      
    * Principal Addressee and Collaborators
      
    * Step 1: Legal basis
      
    * Step 2: Contact Details
      
    * Step 3: Questionnaire
      
    * Step 4: Review & Send
      
    * Step 5: Summary
      

 * Frequently Asked Questions
   
 * Blog
   
 * Security information
   

Accessing eRFI

To access the eRFI application click on the button CLICK HERE TO ACCESS YOUR
QUESTIONNAIRE in the invitation email you received. Before you can start using
eRFI, you need to create an EU Login account and register your mobile phone
number to use it for 2-factor authentication. This page explains how to create
your account, how to register your mobile phone number, how to login, and how to
solve common issues related to creating and logging into accounts.


CREATING AN EU LOGIN ACCOUNT

EU Login is the European Commission's user authentication service. It allows
authorised users to access a wide range of Commission web services, such as
eRFI. Unless you already have one, you must create an EU Login account to access
the eRFI application. The full user guide and Frequently Asked Questions
regarding EU Login can be found here:
https://webgate.ec.europa.eu/cas/help.html.

Two-factor authentication

EU Login supports a variety of verification methods. Since eRFI manages
potentially sensitive information and business secrets, you will be asked to
login using 2-Factor Authentication. This means that besides your email and
password, you will be asked to enter one more authentication element, such as an
SMS code, or authenticate also from the EU Login Mobile App.




To create an EU Login account, click on the button CLICK HERE TO ACCESS YOUR
QUESTIONNAIRE in the invitation email you received. In the EU Login webpage that
will open, click on the link "Create an account".






Fill in your contact details and click CREATE AN ACCOUNT. It is important to use
the email address to which you received the eRFI welcome email. Do not use a
personal email account or a corporate one as you will not be recognised by eRFI
and you will not be granted access to the questionnaire at the next stage.






To complete the registration process, open the email that is sent to your email
account and click on the link provided.






Set a strong password and click on the button SUBMIT.






A success message will appear. Click on the button PROCEED.




REGISTER YOUR MOBILE PHONE NUMBER FOR 2-FACTOR AUTHENTICATION

After creating an EU Login account, you need to set up 2-factor authentication.
This is to protect your responses which may contain confidential information and
business secrets. You can continue from the above step or you can click on the
button CLICK HERE TO ACCESS YOUR QUESTIONNAIRE in the invitation email you
received.

EU Login supports various methods of 2-factor authentication, you can use a
one-time password sent to your mobile phone via SMS or download the EU Login
mobile application and authenticate by providing a PIN or by scanning a QR code.
This tutorial provides information on the SMS solution. To set up the EU Login
mobile application, please refer to this
guide: https://webgate.ec.europa.eu/cas/help.html.

Change the verification method to "Mobile Phone + SMS", enter your password and
click on the button SIGN IN.






You will receive an error since you have not yet registered your mobile phone to
be used for 2-factor authentication. Click on the "My account" link. At this
stage, if you are asked to log in again, use the Password authentication method.






In the My account page, select "Manage my mobile phone numbers".






In the Manage my mobile phone numbers page, select "Add a mobile phone number".






Add your mobile phone number including the country code and click on the
button ADD.






Fill in the code that was texted to your mobile phone number via SMS and click
on the button FINALISE. A success message will appear. You can close your
browser.







ACCESSING ERFI

You have now created an EU Login account and registered your mobile phone number
for 2-factor authentication. To access eRFI, click on the button CLICK HERE TO
ACCESS YOUR QUESTIONNAIRE in the invitation email you received.

Change the verification method to "Mobile Phone + SMS", enter your password and
click on the button SIGN IN.






Fill in the code that was texted to your mobile phone number via SMS and click
on the button SIGN IN.



Once you successfully authenticate, you will be redirected to Step 1: Legal
basis.


ACCOUNT CREATION ISSUES

A common issue users have is owning multiple accounts. Maybe you have a personal
as well as a professional email account. Maybe you have switched jobs and had
previously received an RFI while working at each organisation.

To ensure the (often confidential) questions reach the right addressee, eRFI
remembers the addressee's email account to which the invitation email with the
access link was sent.

Here are some common scenarios and their solutions:


YOUR EMAIL USED WITH EU LOGIN MUST MATCH THE ONE USED BY ERFI.

Let's assume that John Doe has two email
addresses, John@personal.me and John@professional.com, and that both email
addresses have been registered with EU Login in the past. John received an eRFI
invitation email with an access link at his email address John@professional.com.
When John clicks the access link, he must login with John@professional.com at
the EU Login portal and the corresponding password. If John tries to log in
using his personal email address, his access to the RFI will be denied, even if
the EU Login email and password were correct.


DO NOT FORWARD THE INVITATION EMAIL WITH THE ACCESS LINK TO YOUR COLLEAGUES.


The EU Login account that you colleague will create to access eRFI will not be
recognised by eRFI and access to your colleague will be denied. If you believe
there is a colleague better placed to sign and submit the responses to the
Commission, you can re-assign the RFI to your colleague. You can also
invite colleagues to help you respond to the RFI, as Collaborators.




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