www.egain.com Open in urlscan Pro
13.82.107.234  Public Scan

Form analysis
2 forms found in the DOM

GET https://www.egain.com/

<form method="get" action="https://www.egain.com/" class="header-searchform">
  <input type="search" name="s" autocomplete="off" value="" placeholder="Type then hit enter to search...">
</form>

GET https://www.egain.com/

<form method="get" action="https://www.egain.com/" class="mobile-searchform">
  <input type="search" name="s" autocomplete="off" placeholder="Search">
  <button type="submit" class="searchform-submit">
    <i class="icon icon-magnifier"></i>
  </button>
</form>

Text Content

Skip to content
Open toolbar

Accessibility Tools

 * Increase Text
 * Decrease Text
 * Grayscale
 * High Contrast
 * Negative Contrast
 * Light Background
 * Links Underline
 * Readable Font
 * Reset

Print
   +1 800-821-4358 support@egain.com
 * +1 800-821-4358
 * support@egain.com
 * 
 * 
 * 
 * 

 * Products
   * COLLABORATION
     * eGain Conversation Hub
     * eGain CallTrack
     * eGain Chat
     * eGain Virtual Assistant
     * eGain ClicktoCall
     * eGain Cobrowse
     * eGain Mail
     * eGain Notify
     * eGain Offers
     * eGain Social
     * INSIGHT
       * eGain Analytics Hub
       * eGain IVR Analytics
   * KNOWLEDGE + AI
     * eGain Knowledge Hub
     * eGain Knowledge for Contact Centers
     * eGain Knowledge for Self-Service
     * eGain Virtual Assistant
     * eGain Virtual Assistant for Agents
     * eGain Sales Advisor
     * SERVICES
       * eGain Consulting
       * eGain University
     * MORE
       * eGain Cloud AlwaysOn
   * EDITIONS
     * eGain Knowledge Hub for Adobe
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Apple Business Chat
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for IBM Watson
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
     * eGain Mobile
 * Solutions
   * INDUSTRIES
     * Banking
     * Financial Services
     * Government
     * Health Care Providers
     * Health Insurance
     * P&C Insurance
     * Outsourcers
     * Retail
     * Tech Industry
     * Telecom
     * Travel & Hospitality
     * Utilities
   * ORGANIZATIONS
     * Contact Centers
     * eCommerce
     * eService
     * Helpdesks
     * IT
     * Marketing
   * EDITIONS
     * eGain SmartIVR
     * eGain Telehealth
     * eGain Virtual Financial Coach
 * Resources
   * LIBRARY
     * Articles
     * Blogs
     * Research
     * Videos
     * White Papers
     * Customer Success
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * DEVELOPER COMMUNITY
       * eGain Developer Central
     * PARTNER COMMUNITY
       * eGain Econet Portal
       * eGain Marketplace
   * TOPICS
     * Chat
     * Cloud Software
     * Customer Service Software
     * Digital Transformation
     * Digital CX
     * Knowledge Management
     * Knowledge Management System
 * Success
   * CUSTOMERS
     * Customer Success
     * AWARDS
       * Analyst Recognition
       * Awards
 * Support
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain Managed Services
 * Partners
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Community
     * Partner Locator
     * Partner Deal Registration Form
     * eGain Marketplace
   * SOLUTIONS
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
   * EDITIONS
     * eGain Knowledge Hub for Adobe
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for IBM Watson
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
 * Company
   * MANAGEMENT
     * Board of Directors
     * Executive Team
     * INVESTOR RELATIONS
       * Investors
       * Annual Reports
   * CAREERS & CONTACT
     * Careers
     * Locations
     * Contact Us
     * RECOGNITION
       * Analyst Recognition
       * Awards
   * NEWS AND EVENTS
     * Events
     * Press Releases
     * Press Clippings
     * Webinars
 * Contact us
 * Blog
 * 


Menu Close
 * Products
   * COLLABORATION
     * eGain Conversation Hub
     * eGain CallTrack
     * eGain Chat
     * eGain Virtual Assistant
     * eGain ClicktoCall
     * eGain Cobrowse
     * eGain Mail
     * eGain Notify
     * eGain Offers
     * eGain Social
   * INSIGHT
     * eGain Analytics Hub
     * eGain IVR Analytics
   * KNOWLEDGE + AI
     * eGain Knowledge Hub
     * eGain Knowledge for Contact Centers
     * eGain Knowledge for Self-Service
     * eGain Virtual Assistant
     * eGain Virtual Assistant for Agents
     * eGain Sales Advisor
   * SERVICES
     * eGain Consulting
     * eGain University
   * MORE
     * eGain Cloud AlwaysOn
   * EDITIONS
     * eGain Knowledge Hub for Adobe
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Apple Business Chat
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for IBM Watson
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
     * eGain Mobile
 * Solutions
   * INDUSTRIES
     * Banking
     * Financial Services
     * Government
     * Health Care Providers
     * Health Insurance
     * P&C Insurance
     * Outsourcers
     * Retail
     * Tech Industry
     * Telecom
     * Travel & Hospitality
     * Utilities
   * ORGANIZATIONS
     * Contact Centers
     * eCommerce
     * eService
     * Helpdesks
     * IT
     * Marketing
   * EDITIONS
     * eGain SmartIVR
     * eGain Telehealth
     * eGain Virtual Financial Coach
 * Resources
   * LIBRARY
     * Articles
     * Blogs
     * Research
     * Videos
     * White Papers
     * Customer Success
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
   * DEVELOPER COMMUNITY
     * eGain Developer Central
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Marketplace
   * TOPICS
     * Chat
     * Cloud Software
     * Customer Service Software
     * Digital Transformation
     * Digital CX
     * Knowledge Management
     * Knowledge Management System
 * Success
   * CUSTOMERS
     * Customer Success
   * AWARDS
     * Analyst Recognition
     * Awards
 * Support
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain Managed Services
 * Partners
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Community
     * Partner Locator
     * Partner Deal Registration Form
     * eGain Marketplace
   * SOLUTIONS
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
   * EDITIONS
     * eGain Knowledge Hub for Adobe
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for IBM Watson
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
 * Company
   * MANAGEMENT
     * Board of Directors
     * Executive Team
   * INVESTOR RELATIONS
     * Investors
     * Annual Reports
   * CAREERS & CONTACT
     * Careers
     * Locations
     * Contact Us
   * RECOGNITION
     * Analyst Recognition
     * Awards
   * NEWS AND EVENTS
     * Events
     * Press Releases
     * Press Clippings
     * Webinars
 * Contact us
 * Blog
 * 


   
   
 * Home/
 * eGain Knowledge for Salesforce

HOME


EGAIN KNOWLEDGE FOR SALESFORCE


EGAIN FOR SALESFORCE INTEGRATES EGAIN’S AWARD-WINNING AI, KNOWLEDGE MANAGEMENT,
AND CUSTOMER ENGAGEMENT APPS WITH SALESFORCE CRM






KNOWLEDGE MANAGEMENT FOR SALESFORCE

Contact center agents are able to quickly resolve a broad range of customer
queries using eGain’s AI Knowledge by clicking the Solve Button™ from within
Salesforce. Likewise, agents on eGain’s digital-first desktop are able to view
customer profiles and context from Salesforce from within eGain.


360-DEGREE CUSTOMER VIEW

Omnichannel interactions are recorded end-to-end in eGain and Salesforce for a
360-view. Customer profiles stored in Salesforce can also be leveraged from
within eGain for multichannel engagement.


IMPROVED EXPERIENCES

Businesses experience up to 37% improvement in FCR, 30-point improvement in NPS,
and 50% reduction in training time with the solution.


CUSTOMER SUCCESS

Clients love the ease and efficacy of eGain omnichannel knowledge guidance
capability layered on their Salesforce CRM system of record.

 * A Fortune 500 financial services client uses eGain for Salesforce to handle
   customer queries such as account management, chargebacks, reports, tax
   statements, and troubleshooting. The client has also launched personalized
   customer self-service portals with profiled knowledge and AI guidance.
 * A high-growth SaaS provider uses eGain for Salesforce to answer customer
   questions pertaining to benefits enrollment and changes. Since deploying
   eGain for Salesforce, they have seen a 60% improvement in agent confidence,
   67% improvement in AHT, and 62% improvement in answer consistency.


OFFER: EXPERIENCE THE INTEGRATION IN A RISK-FREE WAY

Have you heard of our popular free production pilot program, Innovation in 30
Days™?  Sign up today to see in action how eGain AI + Knowledge can enhance your
Salesforce deployment.

Sign up for a 30-day pilot of eGain for Salesforce




RESOURCES

 * Case Study: Hyper-growth SaaS company transforms customer and agent
   experience with Knowledge Hub


BIG TRENDS IN CX

Gartner
89% of companies believe CX is their main basis for competition

Forrester consumer survey
Inconsistent answers across channels, lack of knowledge among agents (and
websites) are top customer service pain points

CONTACT US


NEWS

 * eGain launches AI-guided knowledge solution for omnichannel engagement in the
   Salesforce ecosystem


Commitment to Accessibility
eGain is committed to serving all customers, including those with disabilities.
Our website is currently undergoing redesign to comply with the Web Content
Accessibility Guidelines (WCAG) digital accessibility standards, and we invite
your feedback. If you have difficulty using any aspect of our site, please email
us. You can also call us at +1 408 636 4500 (USA) or +44 1635 800087 (EMEA) for
information about our products, placing orders, or for any of the other services
that customers can access online through our website.

SIGN UP FOR OUR EMAILS

Keep up on product enhancements, thought leadership, and best practices. Enter
your e-mail address and subscribe to updates from us.
SUBSCRIBE TODAY

ABOUT US

 * Careers
 * Investor relations
 * Privacy Policy
 * Cookie Policy
 * Terms of Use

CONNECT WITH US

 * Contact Us
 * Contact Support
 * Community Forums

FOLLOW US

 * 
 * 
 * 

Print
Copyright © 2023. eGain Corporation. All Rights Reserved.
English
German English
We use cookies to ensure you get the best experience on our website. Continued
use of this website indicates your acceptance of our cookie policy. AcceptCookie
Policy