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 * contact@viibe.co
 * +33 1 86 76 14 46

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Menu
 * Solutions
   * Expertise Call Routing
   * Knowledge management
   * Ticketing Solution
   * ViiBE for Sales
   * ViiBE Report
   * Virtual Call Center
 * Pricing
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   * Zendesk
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   * Oil and Gas
   * Partner program
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     * Customer Experience
     * Incident Report
     * Industry Maintenance
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     * Video Call
     * Virtual Assistance
     * Remote Inspection
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     * Air France
     * Allianz Partners
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     * Decathlon
     * Total
     * VelyVelo
     * Liebr
   * Ebook
     * Boost Petroleum Operations
     * Digital Retail Experience
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 * Contact

 * Solutions
   Virtual call center
   
   Organize and enable teams. Secure data.
   
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   Reduce ramp-up times, enable training.
   
   Ticketing solution
   
   Generate, organize, store, and search.
   
   Call routing
   
   Reshape the way teams make calls.
   
   ViiBE for sales
   
   Increase sales. Improve customer support.
   
   ViiBE report
   
   Easily create on-site technical reports.
   
   Collaborative features
   
   Discover our wide array of collaborative features.
   
   Features
   
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   Discover use cases and success stories from your industry.
   
   Request a demo
   
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   OUTLOOK CALENDAR
   
   See all integrations
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    * Use cases
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   Customer experience
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X

Try for free
Request a demo


VISUAL SUPPORT,
IN ONLY ONE CLICK,
WITHOUT DOWNLOAD,
AND IN ZENDESK DYNAMICS SALESFORCE IBM MAXIMO YOUR CRM

Add visual support to your favourite CRM.

email
inbound_crm
ZendeskSalesforceDynamicsIBM MaximoSAPOutlookOther CRM, ERP, CMMS Standalone
Try for free

14 days free trial, no credit card required.


Trusted by industry leaders



ADD VISUAL SUPPORT IN MINUTES

1


CREATE IN SECONDS

Create your ViiBE account in just a few steps. No special equipment needed, all
features, free customer support, and no billing for the first 14 days.

Get ViiBE for free

2


EASILY INTEGRATE

Integrate ViiBE into your CRM, Ticketing Solution, Field Service Management
Solution or other proprietary tools in a matter of minutes.

See all integrations

3


ADD TEAMS TO VIIBE

Easily create new users, expertises, call centers, and billing centers to fit
your operational needs. No need for an IT consultant, whatever the solution.

See ViiBE solutions

4


INCREASE PRODUCTIVITY

Gain visibility into your teams’ activities: NPS, First Call Resolution, number
of expert displacements avoided and remote diagnostics through video.

See success stories


WHAT THEY SAY ABOUT US


Air France Innovation Manager

ViiBE’s cross-device support allows us to respond to emergencies in a timely
manner, whether in front of the PC or on the go. We are also impressed by the
statistics feature, which enables continuous optimization of manpower allocation
and process design.


Decathlon After-Sales Director

[ViiBE for Zendesk] allows us to contact customers [and] diagnose problems in
real-time via visual support. Currently, the feedback from customers and
technicians encouraging as the customer receives individualised treatment and
the technician’s work is made easier.


Allianz Partners Sales Director

We launched our Visiotech service in 2019 with the start-up ViiBE. Our ability
to help someone on the side of the road, thanks to a cell phone, reduces our
carbon impact because we don’t need to send a tow truck.


Total Industrial Mobility Manager

ViiBE is deployed to connect teams of on-shore-based experts in control centers
and engineers facing technical incidents on offshore platforms.


SBM Offshore Business Engineer, GBS

ViiBE brings a certain number of functional and technical assets whether it’s
the management of call groups by expertise or video flow optimisation. It’s used
by Total in comparable contexts and by Air France for the maintenance of
aircraft during stopovers. We advocate for ViiBE by proposing it to customers.


Air France Innovation Manager

ViiBE’s cross-device support allows us to respond to emergencies in a timely
manner, whether in front of the PC or on the go. We are also impressed by the
statistics feature, which enables continuous optimization of manpower allocation
and process design.


Decathlon After-Sales Director

[ViiBE for Zendesk] allows us to contact customers [and] diagnose problems in
real-time via visual support. Currently, the feedback from customers and
technicians encouraging as the customer receives individualised treatment and
the technician’s work is made easier.


Allianz Partners Sales Director

We launched our Visiotech service in 2019 with the start-up ViiBE. Our ability
to help someone on the side of the road, thanks to a cell phone, reduces our
carbon impact because we don’t need to send a tow truck.


Total Industrial Mobility Manager

ViiBE is deployed to connect teams of on-shore-based experts in control centers
and engineers facing technical incidents on offshore platforms.


SBM Offshore Business Engineer, GBS

ViiBE brings a certain number of functional and technical assets whether it’s
the management of call groups by expertise or video flow optimisation. It’s used
by Total in comparable contexts and by Air France for the maintenance of
aircraft during stopovers. We advocate for ViiBE by proposing it to customers.


Air France Innovation Manager

ViiBE’s cross-device support allows us to respond to emergencies in a timely
manner, whether in front of the PC or on the go. We are also impressed by the
statistics feature, which enables continuous optimization of manpower allocation
and process design.

 * 1
 * 2
 * 3
 * 4
 * 5

Customer success stories


REAL-TIME FEATURES FOR REMOTE COLLABORATION


VIDEO

Gain an immersive view of the incident using the caller’s front or the back
camera.





ANNOTATIONS

Annotate pictures, images, or documents with arrows or shapes to facilitate
communication.





PICTURES

In one click, take and share high-quality pictures, regardless of the quality of
the connection.


See all features


ACCESS ALL VIIBE FEATURES, FROM ANYWHERE

 * 
   Outlook emails
 * 
   Outlook calendar

ViiBE in Outlook emails
ViiBE in Outlook calendar


TRANSFORM THE WAY AGENTS CONNECT AND DIAGNOSE

Expertise call routing


CALL THE RIGHT EXPERT

Reduce downtime by reshaping the way field operators reach out to the right
experts in real-time.

Expertise call routing
Ticketing solution


ENRICH TICKETS WITH VIDEO

Generate, organize, store, and search data in tickets – standalone or integrated
into your tech ecosystem.

Ticketing solution


INTEGRATE WITH YOUR FAVORITE TOOLS


ZENDESK


SALESFORCE


IBM MAXIMO


MICROSOFT DYNAMICS


OUTLOOK
EMAIL


OUTLOOK
CALENDAR

See all integrations


SOLUTIONS FOR EVERY USE CASE

ViiBE reports


EQUIP TECHNICIANS,
EMPOWER EXPERTS


1

CREATE

Create a new report from Outlook or ViiBE whenever a new issue appears.


3

ASSIGN

Add any expert to the report, internal or external. All parties receive the
ticket.


ViiBE Report
2

CAPTURE

Take pictures and videos, real-time, even in low connectivity enrivonments.


4

TROUBLESHOOT

Diagnose using the captured data and store interactions.

ViiBE reports


EQUIP TECHNICIANS, EMPOWER EXPERTS


1

CREATE

Create a new report from Outlook or ViiBE whenever a new issue appears.


2

CAPTURE

Take pictures and videos, real-time, even in low connectivity enrivonments.


3

ASSIGN

Add any expert to the report, internal or external. All parties receive the
ticket.


4

TROUBLESHOOT

Diagnose using the captured data and store interactions.


ViiBE Reports
ViiBE for sales


FACILITATE PRE-SALES, IMPROVE CUSTOMER EXPERIENCE

Increase sales productivity and improve customer experience by integrating
visual support into your website.

ViiBE for Sales



BUILT FOR EASY USE


ONE-MINUTE INTEGRATIONS

Integrate ViiBE into your Ticketing Solution, CRM, or Asset Management Software.


SIMPLE MANAGEMENT

Easily create users, expertises, call centers. Access dashboards and KPIs
autonomously.


EASY ONBOARDING

Intuitive features, self-onboarding, and the ViiBE Academy to reduce onboarding
time.


THEY TALK ABOUT US


More press articles


FREQUENTLY ASKED QUESTIONS


WHAT DOES VIIBE DO?

ViiBE is an enterprise-grade visual support solution that helps industry leaders
improve their customer service and reduce expert displacements to the field. We
use WebRTC technology, augmented reality and deep-search technology to empower
agents and technicians.

 

Using a combination of smart call routing, virtual call centers, co-browsing,
and knowledge management, reduce costs and improve customer experience.


HOW DO YOU USE VIIBE?

ViiBE is a no-download, visual support solution, easily integrated into your
ticketing solution, CRM, or asset management software.

 

In one click, share a link to a video call to internal or external users and
gain access to a wide variety of collaborative solutions to help with remote
troubleshooting, inspections and audits, customer support, and pre-sales.


WHAT IS REMOTE VISUAL SUPPORT?

Remote visual support is a new technology, revolutionizing technical
troubleshooting, customer service, and customer support thanks to features such
as live video support and augmented reality.

 

Using these features, the support agent can see exactly what the customer sees
during the call, making it easier to understand the issue the customer is faced
with, determine its root cause, and find a solution as quickly as possible. No
time is wasted on asking questions, and no pressure is put on the customer or
technician to fix the issue on their own.

 

With remote visual support, the support team can provide the customer or
technician with real-time advice and more intuitive expertise while improving
the company’s customer service and reducing costs.


WHAT IS A VIRTUAL CALL CENTER?

A virtual call center works largely the same as a call center where agents are
physically present. The main difference is that agents are not all located in
the same place, but rather could be spread out around the world. Once agents
have access to a remote call center platform and ticketing system, they can
continue to make calls and provide customer support regardless of their
locations. This allows for increased employee flexibility and has been found to
reduce employee turnover.


READY TO IMPLEMENT VISUAL SUPPORT?

Our team is at the ready to provide you with a full demo of our solution.

Request a demo


TRY VIIBE FOR YOUR TEAM

14 day free trial | No credit card needed

Try for free

Improve your customer experience and reduce on-site travels with ViiBE

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Menu
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partners
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 * Partner program
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CONTACT
 * +33 1 86 76 14 46
 * contact@viibe.co

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 * Use Cases
 * Blog

Menu
 * Success Stories
 * E-Book
 * Use Cases
 * Blog

Company
 * About
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 * Press
 * Team

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 * Press
 * Team

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