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Submitted URL: http://ntuc.co/TADMfaq
Effective URL: https://www.ntuc.org.sg/wps/portal/up2/home/news/resources/resourcesdetails?WCM_GLOBAL_CONTEXT=/Content_Library/ntuc/hom...
Submission: On September 28 via api from SG — Scanned from DE

Form analysis 13 forms found in the DOM

<form role="form">
  <p class="logout_message">Are you sure you want to logout?</p>
  <button class="btn btn-primary" href="#mobilelogin" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-dismiss="modal" onclick="parent.submitLogoutldap();"><b>YES</b></button>
  <button class="btn btn-primary" href="#mobilelogin" data-toggle="tab" style="width:100%; text-align:center;" type="button" data-dismiss="modal"><b>NO</b></button>
</form>

<form role="form">
  <!--  <p class="logout_message">You are now logged out.</p> -->
  <p class="logout_message2">UPortal Account Created!</p>
  <div class="desktop"><button class="btn btn-primary" href="#mobileLogin" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-target="#myLogin_micro" data-dismiss="modal"><b>LOGIN AGAIN</b></button>
  </div>
  <div class="mobile"><button class="btn btn-primary" href="#mobileLogin" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-target="#myLogin_micro_mobile"
      data-dismiss="modal"><b>LOGIN AGAIN</b></button></div>
  <!-- 
												 <div class="desktop"><button class="btn btn-primary" href="#mobileLogin" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-target="#myLogin_micro" data-dismiss="modal"><b>LOGIN AGAIN</b></button></div>
                                                <div class="mobile"><button class="btn btn-primary" href="#mobileLogin" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-target="#myLogin_micro_mobile" data-dismiss="modal"><b>LOGIN AGAIN</b></button></div>
												-->
  <button class="btn btn-primary" onclick="window.location.href='/wps/portal/up2/home'" data-toggle="tab" style="width:100%; text-align:center;" type="button"><b>RETURN TO OUR HOMEPAGE</b></button>
</form>

<form role="form">
  <!--  <p class="logout_message">You are now logged out.</p> -->
  <p class="logout_message2">null</p>
  <!--  <div class="desktop"><button class="btn btn-primary" href="#mobileLogin" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-target="#myLogin" data-dismiss="modal"><b>LOGIN AGAIN</b></button></div>
                                                <div class="mobile"><button class="btn btn-primary" href="#mobileLogin" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-target="#myLogin1" data-dismiss="modal"><b>LOGIN AGAIN</b></button></div> -->
  <button class="btn btn-primary" onclick="window.location.href='/wps/portal/up2/home'" data-toggle="tab" style="width:100%; text-align:center;" type="button"><b>RETURN TO OUR HOMEPAGE</b></button>
</form>

<form role="form">
  <p class="logout_message">You are now logged out.</p>
  <p class="logout_message2">Thank you and have a nice day!</p>
  <div class="desktop"><button class="btn btn-primary" href="#myLogin_micro" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-target="#myLogin" data-dismiss="modal"><b>LOGIN AGAIN</b></button></div>
  <div class="mobile"><button class="btn btn-primary" href="#myLogin_micro" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-target="#myLogin1" data-dismiss="modal"><b>LOGIN AGAIN</b></button></div>
  <!-- 
												<div class="desktop"><button class="btn btn-primary" href="#mobileLogin" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-target="#myLogin_micro" data-dismiss="modal"><b>LOGIN AGAIN</b></button></div>
                                                <div class="mobile"><button class="btn btn-primary" href="#mobileLogin" style="width:100%; text-align:center; margin-bottom:10px;" type="button" data-toggle="modal" data-target="#myLogin_micro_mobile" data-dismiss="modal"><b>LOGIN AGAIN</b></button></div>
                                                
												-->
  <button class="btn btn-primary" onclick="window.location.href='/wps/portal/up2/home'" data-toggle="tab" style="width:100%; text-align:center;" type="button"><b>RETURN TO OUR HOMEPAGE</b></button>
</form>

<form role="form">
  <div class="form-group">
    <input type="email" class="form-control" id="email" placeholder="NRIC/FIN*">
  </div>
  <div class="form-group">
    <input type="password" class="form-control" id="pwd" placeholder="Date of Birth* (DD/MM/YYYY)">
  </div>
  <button class="btn btn-info" style="width:100%; text-align:center;" type="button">Submit</button>
  <p><br>NTUC membership is open to anyone above 16 years of age, except personnel from Singapore Police Force, Singapore Prisons, Auxiliary Police bodies, foreign domestic workers and full-time students.<br><br> Please note that the NTUC membership
    fee is $117 per annum ($9 per month from Jan-NOv &amp; $18 in Dec)<br><br> *indicates required fields</p>
</form>

Name: ldapLogin — POST 

<form role="form" method="post" id="ldapLoginForm" name="ldapLogin">
  <div class="form-group">
    <!-- Trang -- Nov 30, 2015 - start --><!-- Trang -- Nov 30, 2015 - end -->
    <input type="email" class="form-control" id="email" name="username" placeholder="User Login ID:" autocomplete="off">
  </div>
  <div class="form-group">
    <input type="password" class="form-control" id="pwd" name="password" placeholder="Password:">
    <!-- Trang -- Nov 23, 2015 - start -->
    <input type="hidden" name="OTCI" value="">
    <input type="hidden" name="loginContext" value="/UP2/servlet/LdapForUp2Theme">
    <input type="hidden" name="loginType" value="ldap">
    <input type="hidden" name="key" value="U_a1qfBu4FGQdaNTh1s-WrN">
    <input type="hidden" name="reDirectURL" id="reDirectURL" value="">
    <input type="hidden" name="currentURL" value="">
    <!-- Trang -- Nov 23, 2015 - end --><!-- Trang -- Dec 17, 2015 - only for logout, not used for any other functionality start -->
    <input type="hidden" name="updateCurrentURL" value="">
    <input type="hidden" name="currentURLforLogout" value="">
    <!-- Trang -- Dec 17, 2015 - only for logout, not used for any other functionality end -->
  </div>
  <button type="button" class="btn btn-info" style="width:100%; text-align:center;" onclick="parent.submitActionForldapFromDesktop();">LOGIN</button>
  <p style="text-align:right; margin-top:10px;"><a href="/wps/portal/up2/home/eservices?ext=portal&amp;product=forgotpassword" class="link">Forgot your password?</a></p>
  <p style="text-align:right;">Not a U Portal Member yet? <a href="/wps/portal/up2/home/eservices?ext=portal&amp;product=userregister"><button type="button" class="btn btn-primary" data-toggle="modal" data-target="">Register</button></a></p>
  <!-- SR-0018366 <p style="text-align:left;">To access our e-services, please login to U Portal using either your U Portal or OneKey account</p> -->
  <!-- <p style="text-align:left;">Important Notice: OneKey token login for NTUC U Portal E-Services will end with effect from <strong>1 Nov 2017</strong>. To login, please click <strong>&lsquo;Forgot your Password&rsquo;</strong> to retrieve a new password, or call our hotline 6213 8008 if you need help.</p> -->
  <!--<p style="text-align:left;">To access our e-Services, please login to U Portal using your U Portal account.</p>-->
</form>

Name: createAccountForm — POST /UP2/servlet/LdapForUp2Theme

<form role="form" method="post" id="createAccountForm" name="createAccountForm" action="/UP2/servlet/LdapForUp2Theme">
  <input type="hidden" name="loginType" value="createAccount">
  <div style="position:absolute;left:5%; top:50%;width:90%;border-style: groove;">
    <div style="padding-left:15%; padding-right:5%;padding-bottom:3%;padding-top:3%;font-weight: bold;"> <span>Please enter your User Login ID to create an account to access our E-Services</span></div>
    <div style="padding-left:20%; padding-right:20%;padding-bottom:1%"> <input class="form-control" type="text" placeholder="User Login ID (Enter Email Address)*" size="50" maxlength="60" id="loginName_desk" name="loginName_desk" value=""></div>
    <div style="padding-left:20%; padding-right:20%;padding-bottom:3%"> <input class="form-control" type="text" placeholder="Mobile Number*" size="50" maxlength="8" id="mobileNumber_desk" name="mobileNumber_desk" value=""></div>
  </div>
  <br>
  <div>
    <div style="padding-top:25%; padding-left:40%; padding-right:30%">
      <a id="btnConfirm" name="btnConfirm" class="actionBtn" onclick="parent.createAccount();">
								 <span>Create An Account</span></a>
    </div>
  </div>
</form>

Name: createAccountForm_mobile — POST /UP2/servlet/LdapForUp2Theme

<form role="form" method="post" id="createAccountForm_mobile" name="createAccountForm_mobile" action="/UP2/servlet/LdapForUp2Theme">
  <input type="hidden" name="loginType" value="createAccount">
  <div style="position:absolute;left:5%; top:50%;width:90%;border-style: groove;">
    <div style="padding-left:15%; padding-right:5%;padding-bottom:3%;padding-top:3%;font-weight: bold;"> <span>Please enter your User Login ID to create an account to access our E-Services</span></div>
    <div style="padding-left:10%; padding-right:10%;padding-bottom:1%"> <input class="form-control" type="text" placeholder="User Login ID (Enter Email Address)*" size="50" maxlength="60" id="loginName_mob" name="loginName_mob" value=""></div>
    <div style="padding-left:10%; padding-right:10%;padding-bottom:3%"> <input class="form-control" type="text" placeholder="Mobile Number*" size="50" maxlength="8" id="mobileNumber_mob" name="mobileNumber_mob" value=""></div>
    <!--<br><br> -->
  </div>
  <br>
  <br>
  <br>
  <br>
  <div>
    <!-- <br>
    <br> -->
    <div style="padding-top:25%; padding-left:35%; padding-right:10%">
      <a id="btnConfirm_mob" name="btnConfirm_mob" class="actionBtn" onclick="parent.createAccountMobile();">
								 <span>Create An Account</span></a>
    </div>
  </div>
</form>

Name: ldapLoginMobile — POST 

<form role="form" method="post" id="ldapLoginFormMobile" name="ldapLoginMobile">
  <div class="form-group">
    <!-- Trang -- Dec 2, 2015 - start --><!-- Trang -- Dec 2, 2015 - end -->
    <input type="email" class="form-control" id="email" name="username" placeholder="User Login ID:" autocomplete="off">
  </div>
  <div class="form-group">
    <input type="password" class="form-control" id="pwd" name="password" placeholder="Password:">
    <!-- Trang -- Dec 2, 2015 - start -->
    <input type="hidden" name="OTCI" value="">
    <input type="hidden" name="loginContext" value="/UP2/servlet/LdapForUp2Theme">
    <input type="hidden" name="loginType" value="ldap">
    <input type="hidden" name="key" value="U_a1qfBu4FGQdaNTh1s-WrN">
    <input type="hidden" name="reDirectURL" id="reDirectURL" value="">
    <input type="hidden" name="currentURL" value="">
    <!-- Trang -- Dec 2, 2015 - end -->
  </div>
  <button type="button" class="btn btn-info" style="width:100%; text-align:center;" onclick="parent.submitActionForldapFromMobile();">LOGIN</button>
  <button type="button" class="btn btn-primary" style="width:100%; text-align:center; margin-top:5px;" onclick="window.location.href='/wps/portal/up2/home/eservices?ext=portal&amp;product=forgotpassword';">FORGOT YOUR PASSWORD?</button>
  <p style="margin-top:40px; text-align:center; color:#000;">Not a U Portal Member yet?</p>
</form>

Name: MyInfo — POST 

<form role="form" method="post" id="MyInfoForm" name="MyInfo">
  <p class="control-label" style="text-align: center;"><img src="/UP2/images/crms/myinfo.png" style="width:30%;"></p>
  <p class="control-label" style="text-align: center;color: black;font-size: larger;font-weight: bold;padding-top: 5%;padding-bottom: 0%;"> Halve your time to update personal particulars with MyInfo! </p>
  <p class="control-label">&nbsp;</p>
  <p class="control-label" style="text-align: center;color: black;font-size: medium;"> Are you a SingPass holder? Simply log in via SingPass to retrieve your MyInfo profile data to pre-fill your Update Particulars form. </p>
  <p class="control-label">&nbsp;</p>
  <button type="button" class="btn btn-primary btn-info" style="width:100%; text-align:center; margin-bottom:10px;" onclick="callMyInfoPage();">
    <span class="control-label" style="text-align: center;white-space: normal !important; word-wrap: break-word !important;">UPDATE YOUR PARTICULARS WITH MYINFO </span></button>
  <p class="control-label" style="text-align: center;font-size: larger;font-weight: bold;padding-top: 3%;">
  </p>
  <div style="text-decoration: underline; text-align: center"><a href="/wps/portal/up2/home/eservices?ext=portal&amp;product=updateparticulars&amp;source=cancel">Update your Particulars Manually</a></div>
  <p></p>
</form>

GET /wps/portal/up2/home/searchResults

<form role="form" id="ntuc_search_form" method="GET" action="/wps/portal/up2/home/searchResults">
  <div class="form-group">
    <input type="text" class="form-control" id="ntuc_navbar_search" style="width:90%; float:left; height:30px;" placeholder="Enter your search here">
    <a><img id="ntuc_search_button" src="/wps/themes/html/UP2ThemeResp/img/icon_search.jpg" width="32" height="30" alt=""></a>
  </div>
</form>

GET /wps/portal/up2/home/searchResults

<form role="form" id="ntuc_search_form_mobile" method="GET" action="/wps/portal/up2/home/searchResults">
  <div class="form-group">
    <input type="text" class="form-control" id="ntuc_navbar_search_mobile" style="width:90%; float:left; height:30px;" placeholder="Enter your search here">
    <a><img id="ntuc_search_button_mobile" src="/wps/themes/html/UP2ThemeResp/img/icon_search.jpg" width="32" height="30" alt=""></a>
  </div>
</form>

Name: updateCurrentURLForm — POST 

<form method="post" id="updateCurrentURLForm" name="updateCurrentURLForm">
  <input type="hidden" name="currentURLforLogout" id="currentURLforLogout" value="">
  <input type="hidden" name="updateCurrentURL" id="updateCurrentURL" value="yes">
</form>

Text Content

Welcome

Edit Profile
Change Password
My e-Statement
LOGOUT
×

LOGOUT

Are you sure you want to logout?

YES NO



×

SUCCESS

UPortal Account Created!

LOGIN AGAIN
LOGIN AGAIN
RETURN TO OUR HOMEPAGE



×

ERROR!

null

RETURN TO OUR HOMEPAGE



×

LOGOUT

You are now logged out.

Thank you and have a nice day!

LOGIN AGAIN
LOGIN AGAIN
RETURN TO OUR HOMEPAGE



×

BE A MEMBER


Submit


NTUC membership is open to anyone above 16 years of age, except personnel from
Singapore Police Force, Singapore Prisons, Auxiliary Police bodies, foreign
domestic workers and full-time students.

Please note that the NTUC membership fee is $117 per annum ($9 per month from
Jan-NOv & $18 in Dec)

*indicates required fields



×
 * LOGIN (U PORTAL)




LOGIN

Forgot your password?

Not a U Portal Member yet? Register

×
 * LOGIN

To access our e-services:

LOG IN WITH YOUR SINGPASS MOBILE APP

LOG IN WITH YOUR U PORTAL ACCOUNT

Not a U Portal Member yet?

×
 * LOGIN

To access our e-services:

LOG IN WITH YOUR SINGPASS MOBILE APP

LOG IN WITH YOUR U PORTAL ACCOUNT

Not a U Portal Member yet?

×
 * SIGN UP AS A U PORTAL ONLINE USER




Please enter your User Login ID to create an account to access our E-Services



Create An Account


×
 * SIGN UP AS A U PORTAL ONLINE USER




Please enter your User Login ID to create an account to access our E-Services






Create An Account


×

LOGIN




LOGIN FORGOT YOUR PASSWORD?

Not a U Portal Member yet?

 * REGISTER

×

Halve your time to update personal particulars with MyInfo!

 

Are you a SingPass holder? Simply log in via SingPass to retrieve your MyInfo
profile data to pre-fill your Update Particulars form.

 

UPDATE YOUR PARTICULARS WITH MYINFO



Update your Particulars Manually



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< BACK


FAQ ON TRIPARTITE MEDIATION & WRONGFUL DISMISSAL CLAIMS


02 Mai 2019



Frequently Asked Questions
As of 1 April 2019
(I) Wrongful Dismissal Claims
 
1. What are some legitimate reasons for dismissal?

Employers can legitimately dismiss their employees with notice, or salary in
lieu of notice in situations such as poor performance and redundancy*. 
 
Employers can legitimately, after due inquiry, dismiss their employees without
notice due to misconduct.
 
Please refer to the Tripartite Guidelines on Wrongful Dismissal for
illustrations on what constitutes dismissals that are not wrongful and what
constitutes wrongful dismissals under the Employment Act. 
 
*For redundancy, employers who are retrenching employees must do so responsibly
and fairly. Please refer to the Tripartite Advisory on Managing Excess Manpower
and Responsible Retrenchment for more information. 

 
2. What are some wrongful reasons for dismissal?
 
 * Discrimination based on the employee’s age, gender, disability, family
   responsibilities, nationality, pregnancy, race or religion.
    
 * Deprivation of benefits/entitlements 
    
 * Employer’s desire to punish an employee for exercising a right
    
 * Giving a false reason for a dismissal with notice

 
Please refer to the Tripartite Guidelines on Wrongful Dismissal for
illustrations on what constitutes dismissals that are not wrongful and what
constitutes wrongful dismissals under the Employment Act. 

 
3. Which party is the burden of proof on?
 
For dismissals without notice, the burden of proof is on the employer to show
the dismissal was not wrongful i.e. there was cause to dismiss the employee
without notice.
 
For dismissals with notice or salary in lieu of notice, i.e. contractual
termination:
 * Where a reason is given that affects the employee’s employability (e.g. poor
   performance, misconduct), the burden of proof is on the employer to
   substantiate the reason.
    
 * Where no reason is given, the burden of proof is on the employee to show that
   his or her dismissal is wrongful.

 
4. I felt that I had been wrongfully dismissed. What help is available?
 
You can file a wrongful dismissal claim under Section 14(2) of the Employment
Act. In your dismissal claim, you may request for reinstatement or compensation.
Filing fees of $10/$20 applies. 
 
Union members working in non-unionised companies can approach NTUC to file your
wrongful dismissal claim under the Tripartite Mediation Framework. Members
filing a claim under this framework need not pay any filing fees. Please refer
to Section (II) on details of this framework.
 
Union members working in unionised companies should approach your union
representatives for assistance.

 
5. Is there a minimum service period before I can file a wrongful dismissal
claim?
 
For dismissal without notice, there is no minimum service period that the
employee must fulfil before he/she can file a wrongful dismissal claim.
 
For dismissals with notice or salary-in-lieu of notice, managers and executives
must have a minimum service of 6 months before they can file a wrongful
dismissal claim. There is no minimum service period for non-managers and
non-executives. 

 
6. I am a manager earning above $4500. I had been dismissed by my company on 1
March 2019. Can I file a wrongful dismissal claim?
 
No, managers and executives earning $4500 and above will be able to file
wrongful dismissal claims only if they were dismissed on or after 1 April 2019. 
 
 
7. When should I file the dismissal claim?
 
You must file your claim within 1 month from the last day of your service.
 
 
8. Is there a limit on the amount of compensation that I can claim for?
 
Yes, there is a claim limit of $30,000 for union members who are assisted by the
unions/NTUC (claim limit for non-union members or non-union assisted cases is
$20,000). 
 
Claim limits apply when entering into a settlement agreement after mediation or
lodging a claim at the Employment Claims Tribunal.
 
 
9. I am a union member working in a unionised company. Where do I seek help if I
had been wrongfully dismissed? 
Union members working in unionized companies should approach your union for
assistance immediately. 
 
10. I have been terminated without notice. I want to claim for my notice pay. Do
I need to file a dismissal claim in order to claim my notice pay?
 
If you are only claiming for your salary in lieu of notice, you need not file a
dismissal claim.
 
For union members, NTUC will assist to contact your employer on your claim for
notice pay. If the matter cannot be resolved, NTUC will assist you to file a
salary-related claim with the Tripartite Alliance for Dispute Management
(TADM). 
 
 
11. Where do I seek assistance?
 
If you are a union member and working in a unionised company, you can approach
your union for assistance.
 
If you are a union member working in a non-unionised company, you can submit a
workplace query on www.ntuc.org.sg/workplaceadvisory or call NTUC hotline at
6213 8008. A case officer will contact you within 3 to 5 working days.
Alternatively, you can walk in to the NTUC counters at the Tripartite Alliance
for Dispute Management at 80 Jurong East Street 21, #03-03 Singapore 609607.
 
(II) Tripartite Mediation Framework 
 
1. What is this Tripartite Mediation (TM) Framework?
 
The Ministry of Manpower (MOM), with the support of the tripartite partners –
SNEF & NTUC – had introduced tripartite mediation in 2011 as a dispute
resolution process to facilitate settlement of common employment disputes
between union members* and their employers. 
 
Tripartite mediation covers the following types of employment disputes:
i. Salary arrears
ii. Employment statutory benefits 
iii. Payment of retrenchment benefits
       Breach of individual employment contract by employer
iv. Re-employment issues
v. Wrongful Dismissal Claims (with effect from 1 April 2019)
 
This mechanism provides an avenue for both employers and employees to settle
their employment disputes speedily and at low-cost. 
 
*Please refer to Q3 for eligibility criteria. 
 
 
2. How is the tripartite mediation session conducted?
 
The tripartite mediation will be facilitated by a mediator from the Tripartite
Alliance for Dispute Management (TADM) and assisted by Tripartite Mediation
Advisors (TMAs). 
 
TMAs are industrial relations / human resource practitioners who are experienced
in handling issues and knowledgeable in industry practices and norms. They are
nominated by the tripartite partners and appointed by the Minister for Manpower.
 
 
3. Who is eligible for this process?  
 
Employees working in non-unionized companies who are members of a registered
trade union (currently without any individual representation rights), will have
access to the tripartite mediation process to resolve their employment disputes
with employers. 
 
Members of NTUC affiliated unions must have union membership for at least 6
months with no arrears in payment of membership fees at the point of lodgment.
 
Employers can object to a member’s eligibility for tripartite mediation if the
employee concerned is employed in senior management position; or involved in HR/
IR functions or any other functions such as decision making or/and have
influences on decision making and have access to confidential information and
thereby may give rise to a conflict of interest. Please refer to
https://sso.agc.gov.sg/Act/IRA1960#pr30I- on the Industrial Relations Act (Part
IV, Section 30I) for more information.
 
 
4. Why is it that NTUC union members from unionised companies do not have access
to the tripartite mediation?
 
NTUC union members who are entitled to full or limited representation by their
trade unions under the Industrial Relations Act have access to the existing
mechanisms to resolve their disputes with employers through union
representation. 
 
 
5. Can non NTUC union members make use of the tripartite mediation service?
 
No, tripartite mediation is only for NTUC union members.
 
 
6. Are freelancers covered under this process?
 
Freelancers and Self-employed Persons (SEPs) are not eligible for tripartite
mediation which is for resolving employment disputes between employers and
employees. 
 
For NTUC union members, TADM@NTUC will still provide advice and assistance.
Please contact us at www.ntuc.org.sg/workplaceadvisory.
 
 
7. How should an eligible NTUC union member initiate the process for tripartite
mediation? 
 
Please visit www.ntuc.org.sg/workplaceadvisory to submit a query regarding your
employment dispute. An NTUC case officer will contact you to understand more
about your case and advised you on the necessary steps. 
 
To resolve the dispute at the lowest level, NTUC may help to contact the
management to try to reach an amicable settlement before cases are referred for
tripartite mediation. If an amicable settlement cannot be reach, NTUC case
officers will assist you with the lodgment for tripartite mediation.
 
 
8. Can employers initiate tripartite mediation?
 
Employers are not able to initiate tripartite mediation.
 
 
9. Is there a time-bar for claims at tripartite mediation?
 
For employment disputes concerning statutory and contractual claims, they must
be lodged within: 
 
a. 1 year after the dispute arose if you are still in employment
b. 6 months from your last day of employment if your employment has ceased 
 
For employment disputes concerning wrongful dismissal, they must be lodged
within:
 
a. 1 month from your last day of employment 
b. 2 months of the birth of your child if you were wrongfully dismissed during
pregnancy
 
Members are encouraged to come forward quickly to seek advice and assistance for
their cases. The parties’ recollection of the facts may diminish over time and
this lessens the likelihood of successful resolution by tripartite mediation.
The time-bar stated above would need to be strictly adhered.
 
 
10. If a member is not satisfied with the outcome of settlement at the
tripartite mediation, what would be the recourse?
 
For employment disputes concerning statutory and contractual claims and wrongful
dismissals
 
If the dispute cannot be resolved through the mediation, member may pursue his/
her claims with Employment Claim Tribunal (ECT). For NTUC union members that
have gone through Tripartite Mediation or assisted by unions, the claim limit
will be up to $30,000 (claim limit for non-union members or non-union assisted
cases is $20,000). 
 
Claim limits apply when entering into a settlement agreement after mediation, or
lodging a claim at the Employment Claims Tribunal.
 
For employment disputes concerning payment of retrenchment benefits that is not
provided in the employment contract
 
If the dispute cannot be resolved satisfactorily at the mediation, member will
need to consider exploring civil suit for his/her claims.

 
11. Why is the claim limit at Employment Claim Tribunal capped at $30,000?
 
This dispute resolution mechanism is meant to be low cost and expeditious. While
the individual can decide to withdraw their case during the process and file for
civil suit which has longer time-bar and unlimited claim limit, the individual
should weigh the merits and cons of filing a civil suit which will be costlier
and time consuming. For non-union members, they are only eligible to claim up to
$20,000. 

 
12. I am a GB member in a unionized company. May I make use of the tripartite
mediation service?
 
For GB members in unionized companies, they would be eligible for limited
representation on issues of re-employment, retrenchment, dismissal, breach of
contract and victimization. The union will assist to refer the case to MOM and
Industrial Arbitration Court if necessary. Please approach your union for
assistance. 
 
 
13. Do I need to pay any fees for Tripartite Mediation and how long will the
process take?
 
No, there is no fees involved for Tripartite Mediation. 
 
Note: A separate lodgment fee is required if the case is escalated to the
Employment Claims Tribunal (ECT).
 
 
14. Where can NTUC union members seek help or find more information about this
service?
 
NTUC union members may seek assistance via the following channels: 
 
Write in:                   www.ntuc.org.sg/workplaceadvisory
 
Call in (NTUC):        6213 8008
 
Operating Hours:
Mondays to Fridays 
9.00am – 5.30pm
Saturdays:
9.00am – 12.30pm
 
Walk in:                    Devan Nair Institute
                                 TADM
           80 Jurong East Street 21, #03-03,
           Singapore 609607
 
           Operating Hours:
           Mondays to Fridays 
           8.30am – 5.30pm
           Closed: Saturdays, Sundays and public holidays
 

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