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PRIVACY POLICY

Welcome to Croner-i’s privacy policy. We appreciate you taking the time to read
all our notices carefully.

Croner-i Limited (“Croner-i”) is committed to protecting your privacy by
ensuring that any personal data is collected and used lawfully and
transparently. When delivering our professional services such as employment law
advice, health and safety services and legal representation, we are the Data
Controller of the personal data that you supply to us under your contract with
us.

This privacy policy explains how personal data is collected and used when you
use our website. It also explains how we process any data that you supply to us
on this website, for instance to request a quote or to use our online services.

This Privacy Notice explains:

- Who we are

- Personal data we collect

- Our legal basis for processing

- Who we may share information with and why

- Where we may transfer data to

- How we keep information secure and deal with security incidents

- How long we may keep your data for

- Your data privacy rights

- How to contact our DPO and the ICO

 


WHO IS CRONER-I?

Croner-i provides a diverse range of clients with access to products and
services covering a broad spectrum of knowledge and legal compliance for HR,
Trade, CQC, Health and Safety, Tax, Audit & Accountancy regulations across a
range of different industries.

When providing these services, we take our responsibilities regarding data
protection very seriously and are bound by all applicable data protection laws
in respect of the handling, processing and collection of data. All employees who
handle personal and business data are fully trained to ensure that the data is
processed in line with Data Protection Legislation (DPA2018) and the General
Data Protection Regulations (2018).  

 


PERSONAL DATA WE COLLECT

The type and frequency of any personal data collected will always depend on how
our website and services are used. If you do not wish to provide us with certain
categories of personal data, you may not be able to use our services in their
entirety.

Personal data provided to us: 

We use electronic contact forms and chat facilities across our websites. These
forms will prompt users to input basic contact details so we can generate
service quotes, provide newsletter updates and respond to enquiries. You may
also provide data to us when registering for an event, newsletter, magazine,
seminar or vacancy or when corresponding with us by phone, email, letter or
social media. It is important that the personal data we hold about you is
accurate and current. You should keep us informed if your personal data changes
during your relationship with us.

Personal Data collected by us:

Where you ask us to provide services, we may be required to process additional
categories of personal data relating to you or other parties to ensure that the
provision of services are delegated to the right users. We may also collect
additional data from you as part of our recruitment process, during your
employment or when you visit our offices via CCTV. We may also ask to verify
your identity in limited circumstances by providing valid photographic
identification.

Personal data from other sources:

We may receive information about you and/or your company from specific third
parties such as business partners, sub-contractors, advertising networks,
analytics providers, hosting providers and search information providers.
Croner-i also receives referrals from other clients and purchases marketing
lists from external companies.  

Special Categories of Data:

There may be instances where we need to process Special Category Data provided
by you or other users of our services during the lifetime of our service.
Special category data is a more sensitive type of data which reveals insights
about a person’s racial or ethnic origin, political opinions, religious or
philosophical beliefs, trade union membership, genetic data, biometric data,
health data, sex life, or sexual orientation. We may also process data that
relates to criminal and/or civil offences as well as child data in some very
limited circumstances, and you will be made aware of this if we need to collect
this data from you. Sensitive data collection will only take place where it is
applicable to the provision of the services that we are contracted to provide.
The fundamental rights of the data subjects are always assessed to ensure that
the processing is fair, transparent and lawful.  

Online Identifiers:

When you visit our website, a record of your device’s IP address is retained
which is used anonymously in order to determine website and page visitors.

For more information on how we use online identifiers or cookies please visit
our cookies policy.

 


OUR LEGAL BASIS FOR PROCESSING

Before processing any personal data, we ensure that at least one lawful basis
under GDPR is met. We will not disclose personal data for any purpose other than
what the data was originally collected for; unless there is an overriding legal
basis that enables this processing.

We may collect, hold, use and disclose the information collected to compile
statistical data and to maintain our database; to develop or improve our
website; respond to any queries; notify you of any upcoming marketing, training
or other events that we think may be of interest to you; provide you with
publications; manage quality control and compliance issues; manage systems
administration; provide you or your organisation with advice; notify you about
important changes or developments to our services; contact you for your views on
our services or to determine the suitability for employment.

We may also process your personal data in the following circumstances:

To Perform Our Service Under the Contract:

We process information in order to support and maintain our existing or
potential contractual relationships under the lawful basis ‘performance of a
contract’. We may process personal data in order to provide various supporting
client services, take payments and to make improvements to our website. We
record all calls made to our staff members including internal, inbound or
outbound calls. The lawful basis which we often rely on to process data for the
duration of servicing on your account and for the decision to enter an initial
or any subsequent contract is under our ‘legitimate interests’. Ensuring our
administrative and IT systems are secure and robust against unauthorised access
also falls under this basis.

For fraud prevention:

Due to the products we offer to companies, we also have a ‘legal obligation’ to
validate the status of companies we work with which may involve identifying and
verifying individual data subjects as part of our ‘legitimate interests’ to
safeguard against criminal or fraudulent activities.  We also need to ensure
that VAT and premium tax is paid accurately in line with the nature of the
services we provide.  

To Defend Legal Issues:

We have a ‘legitimate interest’ to process data which may assist us in
connection with the establishment, exercise or defence of legal claims.

To Process Sensitive Data:

In some cases, where the processing is deemed high risk or highly sensitive, we
may ask for your ‘consent’ before we undertake the processing. For example, when
providing information on reasonable adjustments before an interview. Where
consent is used as the lawful basis for the processing, you will be entitled to
withdraw that consent at any time as well as exercise your data privacy rights. 

When you apply for a vacancy:

You provide several pieces of data to us directly during the recruitment
exercise. In some cases, and to facilitate our ‘Legitimate Interests’ we will
collect data about you from third parties, such as employment agencies and
former employers when gathering references or credit reference agencies. Should
you be successful in your job application, we will gather further information
from you, for example, your bank details and next of kin details, once your
employment begins. We have a Legal Obligation to ensure you have a right to work
in the UK and make reasonable adjustments for you if you have a disability. The
ongoing lawful basis we rely on to process your data will be under our legal
obligations or legitimate interests which may include assessments made on
salary. 

For Marketing Purposes:

Croner-i is one of several companies within The Peninsula Group. There may be
occasions where several divisions in the group are involved in the delivery of
the services you are contracted to receive. On occasion, we may share data with
our affiliated divisions under our ‘legitimate interests’ to enhance the
delivery of any services you have. Please refer to the footer of this page for
details on the identity of our other group divisions.

You can opt out of group marketing by emailing us at:

GDPR@croner.co.uk

As part of our business-to-business sales strategy we may contact companies and
individuals of companies about our products and services. To do this, we rely on
our shared ‘legitimate interests’ in doing business together. This lawful basis
also applies to any purchased data we may use from our various lead sources and
when we share your data across our group databases.

 

For more detailed information on our lead sources please visit the respective
company privacy notices below to learn more about their individual data
acquisition and handling practices. You can also opt out of updates and
marketing by clicking on the unsubscribe button at the footer of our email
communications.

- 118 Data Resource Limited: http://www.118information.co.uk/privacy/ 

Full  information about our data processing obligations for each product we sell
can be obtained via our Group Data Protection Officer upon request. Their
contact details are disclosed at the bottom of this notice.

 


DATA SHARING AND INTERNATIONAL TRANSFERS

Personal data will only be disclosed on a confidential basis to external service
providers so that they can provide services such as financial, technological or
administrative assistance. When we share data with an external third party;
these operations are governed by a Data Processing Agreement (DPA) and we
perform regular due diligence on any external companies we work with to ensure
that high levels of data integrity are maintained.

Any transfers taking place outside the EEA are only permitted with the provision
of an Adequacy decision, Standard Contractual Clauses (SCC’s) or any other
lawful transfer mechanism.

Where necessary, we may need to share data with external organisations such as
law enforcement, regulatory bodies, fraud prevention agencies, partners or
advisors. Before any data is shared, we ensure that all technical and
organisational controls are firmly in place and a data protection impact
assessment is undertaken, where applicable, if the sharing or transfer is
considered high risk. We do not sell your data to any third parties.

 


DATA STORAGE AND SECURITY

We have a dedicated Information Security team who are in place to offer
protection across all our networks and IT assets to assist with data security
and data loss prevention. All our systems are robustly secured, and we are
ISO27001 and ‘Cyber Essentials Plus’ certified. We also have a specialised
Incident Response Team on hand to respond quickly to any data related issues
including the prevention and detection of cyber criminals. Cloud providers we
use have servers based within the UK and EEA jurisdictions. As a company we
promote a ‘paperless’ culture where possible.

 


DATA RETENTION

Companies within the Croner-i Group only keep your data for as long as
necessary, unless there is an overriding legal ground. We will not retain data
if it is deemed unlawful to do so. Data may be held for purposes relating to the
establishment, exercise or defence of legal claims which the group or our
clients may face. Where we represent you in any legal case, we retain the data
for seven years from the conclusion of the litigation case. We will also
typically keep data concerning your account for at least seven years from the
date you end your contract with us. Some data may be deleted before this time
period depending on the category of that data in line with our commercial
legitimate interests and retention schedule, for example, data provided to us in
the course of an unsuccessful job application will be retained no longer than 6
months after the recruitment exercise.

Personal data that is no longer necessary is deleted securely in line with
Croner-i’s Data Disposal Policy. Our Data Retention and Data Disposal policies
are available upon request.

 


YOUR DATA PRIVACY RIGHTS

All data subjects have individual rights. On a case by case basis, you have the
following rights in relation to your personal data processed by Croner-i
Limited:

- The right to be informed about how your personal data is collected and used

- The right to request access to a copy of any personal data that we hold about
you

- The right to rectify personal data we may hold which is identified as
incorrect or misleading

- The right to erasure of any personal data; also known as ‘the right to be
forgotten’

- The right to restrict further processing of your personal data 

- The right to data portability where technology allows us to send personal data
onto a new controller

- The right to object to the processing or certain processing activities

- Rights in relation to automated decision-making including profiling.

 

As an organisation we do not operate any automated decision-making systems.
Please be aware that the rights listed in this section only apply to individuals
and cannot be used to request data relating to business entities. Please be
aware that your rights of access do not entitle you to physical or digital
copies of any documentation we hold, nor can we facilitate Freedom of
Information requests ‘FOI’ .

 


QUERIES AND COMPLAINTS

Croner-i has a dedicated representative who can be approached for any questions,
comments and requests regarding this privacy policy or our Data Privacy
Management System. Frequently asked questions about or GDPR compliance can be
accessed here.

 

Our Group Data Protection officer welcomes communication around our policies and
practices and they can be directly contacted on the details below, which are
also publicly available on the ICO register.

 

You can also write them at:

Croner -i Data Protection Officer

The Peninsula

Victoria Place,

Manchester

M4 4FB

 

GDPR Oversight Team: GDPR@croner.co.uk

If you’re not satisfied with our response, or believe we’re not processing your
personal data in accordance with the law, you can approach the UK regulator for
further guidance at www.ico.org.uk/concerns

 


ADDITIONAL INFORMATION

This version was last updated and reviewed January 2022.

We regularly review and monitor regulatory guidance for any industry changes
which may impact our business operations or your rights and freedoms.

In this privacy notice, “personal data” means any information relating to an
individual who can be identified, directly or indirectly, in particular by
reference to an identifier such as a name, an identification number, location
data or an online identifier.

We are legally known as Croner-i Limited, and our address is: Croner-i Limited,
240 Blackfriars Road
London, SE1 8NW: Telephone 0844 561 8166.

We are registered in England and Wales under company number 10878116.  ICO
Registration Number: ZA304834

We form part of a larger group of undertakings known as ‘The Peninsula Group’.
Other Companies that sit within our Group of companies within the global group:

Peninsula Business Services (UK), Croner Group Limited (UK), Croner Taxwise
(UK), Bright HR (UK), Health Assured (UK), Peninsula Employment Services
(Ireland), Graphite HRM (Ireland), Employsure (Australia), Employsure (New
Zealand), Peninsula Business Services (Canada).

 

Address

Croner-I Limited
240 Blackfriars Road
London
SE1 8NW
United Kingdom

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 * Criminal Finances Act 2017
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 * COVID-19 Secure Office Risk Assessment
 * Gender Pay Gap Report

© 2023 Croner-i is authorised and regulated by the Financial Conduct Authority
in respect of Insurance Mediation Services, Financial Services Register
no.951415


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browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
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which amount to a request for services, such as setting your privacy
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or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

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