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WHAT IS COUNSELLING?

Counselling is a way of addressing problems you may be experiencing, or have
experienced in the past, by talking them through with someone who is able to be
supportive but who is not directly involved in the situation. If you are feeling
sad, angry, worried, stressed, confused, or are overwhelmed by any emotions that
are impacting on your mental health, then talking to a counsellor can help. You
might not know the reason why you’re not feeling okay, or there might be things
happening that are contributing. Some examples can include feeling anxious,
bullying, relationship/family breakdowns, low self-esteem, loss, depression,
feeling low, self-harm, abuse, or issues around your sexual orientation or
gender identity. Counselling provides an opportunity for you to explore your
thoughts and feelings in a safe space where you are listened to and supported. A
counsellor will work with you to help you understand and manage your mental
health more effectively and in a way that works best for you. They will not make
any judgements about you or what you say, and will not give you advice or tell
you what to do. What is Mental Health and Well-being support? Mental health and
well-being support is different to counselling, but can also support with
anxiety, low mood, sadness, social anxiety, coping strategies, family support,
issues at home, school or work. Mental health and well-being support is
different from counselling, The aim of the service is to provide early
intervention support to increase resilience (the ability to cope with
situations) and develop support plans which could involve working alongside your
school, employer, family or other professionals. We can offer support without
involving other people and will only do this with your permission. Our team work
with you to identify issues and needs, developing a support plan to address
these adopting a ‘what matters to me’ approach. The team can also provide family
support and talk to other services on behalf, (advocacy support).



CONFIDENTIALITY AND DATA


PROTECTION

Whatever you tell your counsellor will be confidential, however there may be
times when some information needs to be shared with others. This will be
explained at your assessment, or you can contact us for more details on this. No
letters or information will be sent out to your home address without your
permission. We will store your information securely, in accordance with GDPR.









WILL I FEEL BETTER STRAIGHT AWAY?

Some people feel better when they begin counselling or mental health support,
this may be because they are being listened to for the first time or because
they have been struggling for a while. Other people may feel more anxious or
distressed when they start because they are talking about difficult feelings
that, in some way, they would prefer to ignore. In this situation, they may feel
worse before they start to feel better. It is important that you feel ready to
talk and it is always best to share with your counsellor or mental health worker
any concerns you have about how you are reacting to the support you are
receiving.


WHAT HAPPENS NEXT?

You, or someone on your behalf, will need to contact us to make a referral. Once
you have done this you will be offered an initial assessment appointment within
four weeks. If you are unsure which of our services is right for you, we can
discuss this during your assessment and make sure you receive the right support.
The assessment is an opportunity for you to meet with a counsellor or mental
health and well-being worker to highlight the issues you wish to talk about.
After the assessment you will be placed on our waiting list - full details of
the waiting times will be provided at your assessment and will depend on where
and when you can attend. When you reach the top of our waiting list you will be
offered one-to-one sessions; this means that just you and your counsellor or
mental health and well-being worker will be in the room. This encourages you to
talk openly without feeling influenced or pressured by anyone who might attend
with you. The sessions will take place once a week for a period of six weeks and
each session lasts for fifty minutes. Your sessions can be extended by an
additional six weeks if both you and your counsellor or mental health and
well-being worker agree they are needed. Appointments take place at various
locations across Bassetlaw, however we do not offer sessions within the home.
All of our staff are trained and experienced in mental health and will always
respect your right to make your own decisions. Our counsellors work in
accordance with the British Association for Counselling and Psychotherapy (BACP)
Ethical Framework for the Counselling Professions.



HOW DO I GET IN TOUCH?

If you are aged 13 or over you can contact us yourself and let us know that you
would like to make a referral to Talkzone. If you are aged under 13 then the
referral will need to be made by someone over the age of 18. This could be a
family member or someone from another profession or organisation: for example a
doctor, support worker, teacher, social worker or anyone else that is supporting
you if you have given them permission to contact us. To make a referral by
telephone please call Talkzone on 01909 530943. Alternatively, you can text your
details to 07368 323945 (or text TALK if you would like some further
information) or email info@talkzone.org.uk OR Click HERE if you are aged 13 or
over and making an online referral for yourself. Click HERE if you are a
professional or family member making an online referral on behalf of a young
person.
Abbey Street Community Centre, Abbey Street,
Worksop, Nottinghamshire. S80 2LA
01909 530943 - 07368 323945
info@talkzone.org.uk - www.talkzone.org.uk

Equality Statement We are committed to treating all people equally and with
respect regardless of their sexual orientation, gender identity, expression,
ethnicity, religion or ability. We provide appointments in fully accessible
venues across Bassetlaw. We are an LGBT+ inclusive service and have LGBT+
specialist staff. If an LGBT+ specialist is required please make this clear
within the referral.
CLICK HERE FOR INFORMATION ABOUT OUR ONLINE SERVICES DURING THE CORONAVIRUS
CLICK HERE FOR INFORMATION ABOUT OUR ONLINE SERVICES DURING THE CORONAVIRUS
OUTBREAK
Charity number: 1074728


GENERAL DATA PROTECTION REGULATIONS (GDPR)

UK Data Protection Laws requires our organisation to manage all personal
information in accordance with the General Data Protection Regulations. In
particular, we are required to process your personal information fairly,
lawfully and in a transparent manner. This means that you are entitled to know
how we intend to use any information you provide. You can then decide whether
you want to give it to us in order for us to provide the service or services
that you require. In accordance with GDPR all of the information we request and
collect is for the legitimate purpose of accessing our services. All contact
information will be used to contact you with details of service and or services
that you have requested. Your personal details will not be retained for any
other purpose, nor will they be shared with any other organisation, without your
consent. All of our staff are responsible for maintaining your confidentiality.
As an organisation we provide training to all members of staff and ensure that
they are aware of their obligations. In addition to this our policies and
procedures are regularly audited and reviewed.



TALKZONE OFFERS FREE, CONFIDENTIAL MENTAL HEALTH SUPPORT AND COUNSELLING FOR
CHILDREN


AND YOUNG PEOPLE, AGED 11-25, IN BASSETLAW.

These services provide a safe space to talk and offer support for children and
young people focusing on anger, low moods, confusion, anxiety, loneliness,
self-harm, bullying, relationship/family breakdowns, low self-esteem, or issues
around sexual orientation or gender identity. Appointments for counselling and
mental health and well-being support are provided across Bassetlaw in a range of
venues, we can also provide telephone and video appointments.







WHAT IS COUNSELLING?

Counselling is a way of addressing problems you may be experiencing, or have
experienced in the past, by talking them through with someone who is able to be
supportive but who is not directly involved in the situation. If you are feeling
sad, angry, worried, stressed, confused, or are overwhelmed by any emotions that
are impacting on your mental health, then talking to a counsellor can help. You
might not know the reason why you’re not feeling okay, or there might be things
happening that are contributing. Some examples can include feeling anxious,
bullying, relationship/family breakdowns, low self-esteem, loss, depression,
feeling low, self-harm, abuse, or issues around your sexual orientation or
gender identity. Counselling provides an opportunity for you to explore your
thoughts and feelings in a safe space where you are listened to and supported. A
counsellor will work with you to help you understand and manage your mental
health more effectively and in a way that works best for you. They will not make
any judgements about you or what you say, and will not give you advice or tell
you what to do. What is Mental Health and Well-being support? Mental health and
well-being support is different to counselling, but can also support with
anxiety, low mood, sadness, social anxiety, coping strategies, family support,
issues at home, school or work. Mental health and well-being support is
different from counselling, The aim of the service is to provide early
intervention support to increase resilience (the ability to cope with
situations) and develop support plans which could involve working alongside your
school, employer, family or other professionals. We can offer support without
involving other people and will only do this with your permission. Our team work
with you to identify issues and needs, developing a support plan to address
these adopting a ‘what matters to me’ approach. The team can also provide family
support and talk to other services on behalf, (advocacy support).



TALKZONE OFFERS FREE, CONFIDENTIAL MENTAL HEALTH


SUPPORT AND COUNSELLING FOR CHILDREN AND YOUNG


PEOPLE, AGED 11-25, IN BASSETLAW.

These services provide a safe space to talk and offer support for children and
young people focusing on anger, low moods, confusion, anxiety, loneliness,
self-harm, bullying, relationship/family breakdowns, low self-esteem, or issues
around sexual orientation or gender identity. Appointments for counselling and
mental health and well-being support are provided across Bassetlaw in a range of
venues, we can also provide telephone and video appointments.



CONFIDENTIALITY AND


DATA PROTECTION

Whatever you tell your counsellor will be confidential, however there may be
times when some information needs to be shared with others. This will be
explained at your assessment, or you can contact us for more details on this. No
letters or information will be sent out to your home address without your
permission. We will store your information securely, in accordance with GDPR.









WILL I FEEL BETTER


STRAIGHT AWAY?

Some people feel better when they begin counselling or mental health support,
this may be because they are being listened to for the first time or because
they have been struggling for a while. Other people may feel more anxious or
distressed when they start because they are talking about difficult feelings
that, in some way, they would prefer to ignore. In this situation, they may feel
worse before they start to feel better. It is important that you feel ready to
talk and it is always best to share with your counsellor or mental health worker
any concerns you have about how you are reacting to the support you are
receiving.


WHAT HAPPENS NEXT?

You, or someone on your behalf, will need to contact us to make a referral. Once
you have done this you will be offered an initial assessment appointment within
four weeks. If you are unsure which of our services is right for you, we can
discuss this during your assessment and make sure you receive the right support.
The assessment is an opportunity for you to meet with a counsellor or mental
health and well-being worker to highlight the issues you wish to talk about.
After the assessment you will be placed on our waiting list - full details of
the waiting times will be provided at your assessment and will depend on where
and when you can attend. When you reach the top of our waiting list you will be
offered one-to-one sessions; this means that just you and your counsellor or
mental health and well-being worker will be in the room. This encourages you to
talk openly without feeling influenced or pressured by anyone who might attend
with you. The sessions will take place once a week for a period of six weeks and
each session lasts for fifty minutes. Your sessions can be extended by an
additional six weeks if both you and your counsellor or mental health and
well-being worker agree they are needed. Appointments take place at various
locations across Bassetlaw, however we do not offer sessions within the home.

All of our staff are trained and experienced in mental health and will always
respect your right to make your own decisions. Our counsellors work in
accordance with the British Association for Counselling and Psychotherapy (BACP)
Ethical Framework for the Counselling Professions.



HOW DO I GET IN TOUCH?

If you are aged 13 or over you can contact us yourself and let us know that you
would like to make a referral to Talkzone. If you are aged under 13 then the
referral will need to be made by someone over the age of 18. This could be a
family member or someone from another profession or organisation: for example a
doctor, support worker, teacher, social worker or anyone else that is supporting
you if you have given them permission to contact us. To make a referral by
telephone please call Talkzone on 01909 530943. Alternatively, you can text your
details to 07368 323945 (or text TALK if you would like some further
information) or email info@talkzone.org.uk OR Click HERE if you are aged 13 or
over and making an online referral for yourself. Click HERE if you are a
professional or family member making an online referral on behalf of a young
person.
Equality Statement We are committed to treating all people equally and with
respect regardless of their sexual orientation, gender identity, expression,
ethnicity, religion or ability. We provide appointments in fully accessible
venues across Bassetlaw. We are an LGBT+ inclusive service and have LGBT+
specialist staff. If an LGBT+ specialist is required please make this clear
within the referral.


GENERAL DATA


PROTECTION


REGULATIONS (GDPR)

UK Data Protection Laws requires our organisation to manage all personal
information in accordance with the General Data Protection Regulations. In
particular, we are required to process your personal information fairly,
lawfully and in a transparent manner. This means that you are entitled to know
how we intend to use any information you provide. You can then decide whether
you want to give it to us in order for us to provide the service or services
that you require. In accordance with GDPR all of the information we request and
collect is for the legitimate purpose of accessing our services. All contact
information will be used to contact you with details of service and or services
that you have requested. Your personal details will not be retained for any
other purpose, nor will they be shared with any other organisation, without your
consent. All of our staff are responsible for maintaining your confidentiality.
As an organisation we provide training to all members of staff and ensure that
they are aware of their obligations. In addition to this our policies and
procedures are regularly audited and reviewed.