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Business Messages

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Business Messages

 * For businesses
 * For consumers
 * Success stories
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RedSalud cuts phone traffic by 43% using Business Messages. Learn more

New case study: RedSalud cuts phone traffic by 43% using Business Messages.
Learn more here


BE THERE FOR MILLIONS OF CUSTOMERS IN THE MOMENTS THAT MATTER

Make it easy for customers to enter your world and start up a meaningful
conversation across Google Search, Maps, the Shopping tab, and your own channels
whether they're on 
desktop or mobile.




HELP TO PROVIDE VALUE TO YOUR CUSTOMERS

Fast, easy, and convenient messaging with businesses is increasingly influential
to buying journeys and customer service requests.

Getting expert assistance is a must, whether finding the perfect product,
looking for help, or even after a sale.

88%

of global consumers would like to start a conversation with a brand when they
have a specific product question*

70%

of global consumers would start a conversation to get a product recommendation*




HELP CUSTOMERS FIND WHAT THEY NEED

Help to move customers from discovery to purchase with a rich, intuitive and
secure dialog that is personalized to their needs. Track success at every step
of the way with key performance metrics.





KEEP THE CONVERSATION GOING

With Google’s Business Messages, you have a 30-day window to follow up with
enquiries, where you can help convert abandoned baskets, encourage repeat
purchases and build longer term relationships.




A RANGE OF RICH FEATURES TO SERVE YOUR CUSTOMERS

1

Get the conversation started with an automated welcome message.

2

Keep it moving with Quick Reply Buttons: Suggested Replies and Suggested
Actions.

3

Help to drive appeal and action with visual features like Rich Cards, Rich Text,
and Carousels.

4

Help add extra value by enabling login with oAuth, and immediate checkout with
payment integration.

 * 1
   
   Get the conversation started with an automated welcome message.

 * 2
   
   Keep it moving with Quick Reply Buttons: Suggested Replies and Suggested
   Actions.

 * 3
   
   Help to drive appeal and action with visual features like Rich Cards, Rich
   Text, and Carousels.

 * 4
   
   Help add extra value by enabling login with oAuth, and immediate checkout
   with payment integration.

 * 1
 * 2
 * 3
 * 4

 * “We believe that if the customer is not coming to the dealership, it’s
   important to take the dealership to the customer.”
   Kautuk Malviya, Head of Customer Experience Transformation at Nissan India
   Management
   Read more



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INTERESTED IN BECOMING A PARTNER?

Register as a partner to access the Business Messages API.

Register



BUSINESSES, CONNECT WITH YOUR CUSTOMERS

Contact one of our partners to enable messaging and to get the most from
business messaging.

Find a partner

Sources: *Attentive ‘The State of Conversational Commerce 2023’

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