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WELCOME TO SHERATON NEW ORLEANS HOTEL
FAMILY-FRIENDLY HOTEL NEAR THE NOLA FRENCH QUARTER
Experience NoLa’s vibrant heart at Sheraton New Orleans Hotel, ideally located
near the renowned French Quarter and moments from the CBD. Relax in our
family-friendly hotel rooms, adorned with premium... See More amenities, and
indulge in 105,000 square feet of versatile function venues. Nestled on Canal
Street, our hotel puts you steps away from the electrifying energy of New
Orleans’s Bourbon Street, with easy access to the Ernest N. Morial Convention
Center, Caesars Superdome and Smoothie King Center. Rejoice in the comfort of
our lavish guest rooms and suites, featuring floor-to-ceiling windows offering
views of the French Quarter and majestic Mississippi River. Elevate your stay
with exclusive Sheraton Club Lounge access or rejuvenate at the fully equipped
Sheraton Fitness Center. Delight your senses at our lobby Starbucks or savor
cocktails and local delicacies at the inviting Pelican Bar. Unveil the soul of
the Crescent City with us at Sheraton New Orleans Hotel. See Less
Enrich Your Stay with Experiences and Amenities
Maximize your time in New Orleans and make the most out of your stay. Order a
guest room amenity for yourself or treat someone with one of our packages, book
a local experience such as a tour or attraction, or arrange transportation.
Click here to browse through our offerings and place an order.
Learn More
ROOMS & SUITES
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* Club level, Guest room, 2 Doubles
* Club lounge access, Executive Suite, 1 King, Sofa bed
* Club level, Executive Suite, 1 King, Sofa bed
* Governor's King Suite, Club lounge access, 1 Bedroom Suite, 1 King, Sofa bed
* Traditional, Guest room, 1 King
* Traditional, Guest room, 2 Doubles
* Deluxe Guest room, 1 King, City view
* Deluxe Guest room, 2 Doubles, City view
* Club level, Guest room, 1 King
* Club level, Guest room, 2 Doubles
* Club lounge access, Executive Suite, 1 King, Sofa bed
* Club level, Executive Suite, 1 King, Sofa bed
* Governor's King Suite, Club lounge access, 1 Bedroom Suite, 1 King, Sofa bed
* Traditional, Guest room, 1 King
* Traditional, Guest room, 2 Doubles
* Deluxe Guest room, 1 King, City view
* Deluxe Guest room, 2 Doubles, City view
Jazz Fest 2024 Early Booking Offer
Book your stay for the 2024 New Orleans Jazz & Heritage Festival taking place
April 26 - May 5, 2024. Save 20 percent off our best available rates with this
early bird special when you book by January 31, 2024.
OFFERS AND PACKAGES
Book a Family Adventure with 50% Off Your Second Room
Available: January 1, 2023 — September 30, 2023
Book a second room for the kids or babysitter and save up to 50% at Sheraton New
Orleans Hotel
Learn More
New Orleans: Get 2,000 bonus points per night
Available: September 7, 2023 — October 18, 2023
Treat yourself to a rewarding stay in New Orleans this fall and explore the best
of the Big Easy at your fingertips.
Learn More
Cheers! Enjoy Two Cocktails Daily
Available: January 1, 2023 — December 31, 2023
Raise a glass in New Orleans with two cocktails daily
Learn More
View More
FEATURED AMENITIES ON-SITE
Sustainability
Restaurant
Fitness Center
Outdoor Pool
Meeting Space
Gift Shop
Dry Cleaning Service
Room Service
Wake up Calls
Daily Housekeeping
Turndown Service
Service Request
See More
HOTEL INFORMATION
Check-in: 4:00 pm
Check-out: 11:00 am
Minimum Age to Check In: 21
Smoke Free Property
See Accessibility Features
Pet Policy
Pets Welcome
Dogs only 40 pounds max-cannot be left alone-always under supervision of owner
Non-Refundable Pet Fee Per Stay: $75
Maximum Pet Weight: 40lbs
Maximum Number of Pets in Room: 1
Parking
On-Site Parking
Daily: $42
Valet
Daily: $52
Electric Car Charging Station
Additional Parking Information
Garage ceiling max 6' 5", Tax not listed in fees; Valet: $16/0-3 hrs, $24/3-6
hrs, $30 6-12 hrs; Oversize: $62 + tax
ROUX BISTRO
Savor a taste of the French Quarter at Roux Bistro restaurant, which serves a
traditional New Orleans breakfast and authentic Cajun and Creole cuisine. This
inviting café is a favorite among locals and hotel guests alike.
Explore
PELICAN BAR
Delight in light bites and specialty cocktails at Pelican Bar, our hotel’s
casual and welcoming restaurant and bar located near the heart of the New
Orleans French Quarter.
Explore
STARBUCKS®
Start your day in New Orleans at our hotel's on-site Starbucks® coffee bar. Sip
a signature coffee beverage or refuel with a specialty breakfast pastry.
Explore
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At This Hotel
SHERATON FITNESS CENTER
Learn More
Where the world comes together
MEET YOU IN THE LOBBY
Spend time in the Sheraton lobby. We've created spaces to connect in unique and
innovative ways.
Learn More
WELCOMING SERVICE
With over 85 years of welcoming hospitality, our associates will make you want
to come back again.
GLOBAL DESTINATIONS
Look for Sheraton Hotels in the heart of cities all over the world.
Find a Hotel
/
Discover the iconic Sazerac House
Walk next door and explore the historic Sazerac House. Named after the world's
first mixed drink, the Sazerac offers complimentary tours, interactive cocktail
exhibits, and exclusive spirit tastings.
Learn More
OUR LOCATION
GETTING HERE
Sheraton New Orleans Hotel
500 Canal Street, New Orleans, Louisiana, USA, 70130
Tel: +1 504-525-2500
Louis Armstrong New Orleans International Airport
Distance From Property: 12.0 Miles
Phone Number: +1 504-464-0831
Visit Website
Alternate Airport Transportation:
Joeiful Concierge
New Orleans Lakefront Airport
Distance From Property: 10.0 Miles
Phone Number: +1 504-243-4010
Visit Website
Other Transportation
On-Property:
Private Car Service:
Limousine/Van Service
Nearby:
Bus Station:
Greyhound New Orleans station
New Orleans Union Passenger Terminal
Subway Station:
New Orleans Union Terminal
New Orleans Canal Streetcar Line
Train Station:
Amtrak Train Station
DISCOVER NEW ORLEANS
We invite you to embrace the rich history, diverse culture and Southern charm of
the Big Easy.
LEARN MORE
Awards
AAA 4-Diamond Approved Hotel
2022 Best of Meetings Today Winner
Cvent 2019
PROPERTY DETAILS
General Information
Policies and Payments
Accepts: Cash, Credit Cards
Services
Concierge desk service
Property has elevators
Vending Machine
Languages spoken by staff:
English, Spanish, French, Vietnamese
Accessibility Information
For more information about the physical features of our accessible rooms, common
areas or special services relating to a specific disability please call +1
504-525-2500
Accessible Hotel Features
Property has elevators
Service Animals are Welcome
Van Accessible on-site parking
Accessible Areas with Accessible Routes from Public Entrance
Entrance to On-Site Business Center is Accessible
Entrance to On-Site Fitness Center is Accessible
Main Entrance is Accessible
Meeting Spaces are Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Adjustable Height Hand-Held Shower Wand
Bathtub Grab Rails
Bathtub Seat
Closed Caption TV
Deadbolts on Guest Room and Suites Doors
Electronic Room Key
Flashing Door Knockers
Guest Room and Suites Doors Self-Closing
Guests in mobility-accessible rooms may inquire about lowering the bed height
Hearing Accessible Rooms and/or Kits
Lever Handles on Guest Room Doors
Lowered Deadbolts on Guest Room Doors
Lowered Night Guards on Guest Room Doors
Lowered Viewports in Guest Room Doors
Mobility accessible rooms
Roll-in Shower
Safety Chains and/or Latches on Guest Doors
TTY/TTD Compatible
Toilet Seat at Wheelchair Height - Toilet for Disabled
Transfer Showers in Guest Rooms
Viewports in Guest Room and Suites Doors
Sustainability Information
Certifications
TripAdvisor GreenLeaders Certified
Footprints
Carbon Footprint: 16.63 kg per room night
Water Footprint: 489.45 liters per room night
Environmental Practices
Electric car charging
Frequently Asked Questions
What are the check-in and check-out times at Sheraton New Orleans Hotel?
The check-in time at Sheraton New Orleans Hotel is 4:00 pm and the check-out
time is 11:00 am.
Does Sheraton New Orleans Hotel allow pets?
The pet policy at Sheraton New Orleans Hotel is:
Pets Welcome
Dogs only 40 pounds max-cannot be left alone-always under supervision of owner
Non-Refundable Pet Fee Per Stay: $75
Maximum Pet Weight: 40lbs
Maximum Number of Pets in Room: 1
What are the parking options at Sheraton New Orleans Hotel?
The parking options at Sheraton New Orleans Hotel are:
On-Site Parking
Valet: Daily: $52
Electric Car Charging Station
Garage ceiling max 6' 5", Tax not listed in fees; Valet: $16/0-3 hrs, $24/3-6
hrs, $30 6-12 hrs; Oversize: $62 + tax
What property amenities are available at Sheraton New Orleans Hotel?
The property amenities at Sheraton New Orleans Hotel are:
Sustainability
Restaurant
Fitness Center
Outdoor Pool
Meeting Space
Gift Shop
Dry Cleaning Service
Room Service
Wake up Calls
Daily Housekeeping
Turndown Service
Service Request
Does Sheraton New Orleans Hotel have Wi-Fi?
Yes, Sheraton New Orleans Hotel has free Wi-Fi available to hotel guests.
Unlock your stay with the Marriott Bonvoy™ App
SHERATON NEW ORLEANS HOTEL
Sheraton New Orleans Hotel 3.7 out of 5 stars. Read reviews for average rating
value is 3.7 of 5. Read 4469 Reviews Same page link.
3.7
(4469)
★★★★★ ★★★★★ 3.7 out of 5 stars. Read reviews for Sheraton New Orleans Hotel 3.7
4469 Reviews This action will navigate to reviews.
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AVERAGE CUSTOMER RATINGS
Overall
☆☆☆☆☆ ☆☆☆☆☆ 3.7 Overall, average rating value is 3.7 of 5.
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4.0 Cleanliness, average rating value is 4 of 5.
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4.6 Location, average rating value is 4.6 of 5.
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3.9 Service, average rating value is 3.9 of 5.
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3.8 Amenities, average rating value is 3.8 of 5.
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3.6 Value for the Money, average rating value is 3.6 of 5.
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1. Sheraton New Orleans Hotel
LISA
LISA
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Couple
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
LISA
· 3 hours ago
EXCELLENT
Your staff was great and always helpful
Was it helpful?
Yes · 0 No · 0
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2. Sheraton New Orleans Hotel
JON YARBROUGH
JON YARBROUGH
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
JON YARBROUGH
· 4 hours ago
PERFECT PLACE
Very friendly. Very clean. Very organized. Very satisfied!
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3. Sheraton New Orleans Hotel
MICHAEL
MICHAEL
* Review 1
* Votes 0
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 4 out of 5 stars.
MICHAEL
· 2 days ago
COULD'VE EASILY BEEN BETTER
DJ in lobby extremely loud. No need for that.
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1. Anonymous
· 2 days ago
Dear Michael,
Thank you for taking the time to tell us about your visit. We sincerely
apologize for the noise concerns during your stay and its impact on
your overall comfort. Your feedback allows us to improve our guest
experience, and we genuinely appreciate you sharing it with us. We hope
you will consider us for your next visit to the city so we may have the
opportunity to better your stay.
Jim Cook
General Manager
Helpful?
Yes · 1 No · 0
Report
4. Sheraton New Orleans Hotel
KELLY
KELLY
* Review 1
* Votes 0
* Traveler Type: Couple
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
KELLY
· 2 days ago
BEST PLACE
My husband and I were in town for a concert. We chose this hotel because it
was close to everything we wanted to see. Our room was Beautiful! It had
floor to ceiling windows and we were able to look out over the city! We
will definitely be back
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1. Anonymous
· 2 days ago
Dear Kelly,
Thank you for choosing Sheraton New Orleans Hotel and sharing your
experience. We are pleased to know how much you loved our fantastic
location; our proximity to the Canal Streetcar Line provides our guests
with a great way to see the city. We are also happy to know you liked
our comfortable accommodations and enjoyed the amazing views. It is
always a joy to see our guests are excited about returning; we look
forward to it!
Jim Cook
General Manager
Helpful?
Yes · 0 No · 0
Report
5. Sheraton New Orleans Hotel
JOHN
JOHN
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 3 out of 5 stars.
JOHN
· 3 days ago
POOR CUSTOMER SERVICE
As a customer it was difficult to receive knowledge to where and what
floors the ice machine, or and the drink machine could be found due to all
other areas closed. Maintenance on A/C needs attention
Was it helpful?
Yes · 0 No · 0
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1. Anonymous
· 15 hours ago
Dear John,
Thank you for choosing to stay with us and for being a valued Marriott
Bonvoy member. We sincerely apologize for the air conditioning issues
you have outlined and that our staff was not as responsive as they
should have been in working to address your specific concerns. We take
our guest comments seriously, as they will help us enhance the
experience for future guests. We truly hope you will give us another
chance to prove that we are committed to providing outstanding
hospitality to each and every guest.
Jim Cook
General Manager
Helpful?
Yes · 0 No · 0
Report
6. Sheraton New Orleans Hotel
HERB CLAY
HERB CLAY
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Solo
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
HERB CLAY
· 3 days ago
OUTSTANDING STAFF!
The gentleman who checked me in was highly professional and accommodating.
He provided a wealth of information which was very helpful during my stay.
Was it helpful?
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1. Anonymous
· 3 days ago
Dear Valued Guest,
Thank you for choosing Sheraton New Orleans Hotel and for being a
valued Marriott Bonvoy member. We work hard to ensure every guest has a
comfortable and enjoyable experience, and it will be a pleasure to
share your flattering compliments with the associates mentioned. Thank
you for leaving your comments, and we look forward to hosting you
again. On your next visit, be sure to take a walk towards the
Mississippi River to enjoy all that the Audubon Aquarium of the
Americas has to offer!
Jim Cook
General Manager
Helpful?
Yes · 0 No · 0
Report
7. Sheraton New Orleans Hotel
HEATHER NORDAN
HEATHER NORDAN
* Review 1
* Vote 1
* Member Level: Non-Member
* Traveler Type: Couple
☆☆☆☆☆ ☆☆☆☆☆ 2 out of 5 stars.
HEATHER NORDAN
· 3 days ago
NOT VERY GOOD
I give this hotel a 2 out of 5 stars. Not very clean and the bar service
was horrible. The restaurant staff was actually very good. I will not stay
here again….ever
Was it helpful?
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1. Anonymous
· 2 days ago
Dear Heather Nordan,
Thank you for taking the time to tell us about your visit. We sincerely
apologize for the cleanliness issues and for the concerns you had with
your bathroom. Please know our front desk is always available and happy
to help make your stay more comfortable. We have shared your comments
with the appropriate individuals to take corrective measures and are
grateful for your patience. With that being said, we appreciate your
positive comments. We hope you will change your mind and give us
another opportunity to provide you with the excellent hospitality for
which we are known.
Jim Cook
General Manager
Helpful?
Yes · 0 No · 0
Report
2. Anonymous
· 2 days ago
Dear Heather Nordan,
Thank you for taking the time to tell us about your visit. We sincerely
apologize for the cleanliness issues and for the concerns you had with
your bathroom. Please know our front desk is always available and happy
to help make your stay more comfortable. We have shared your comments
with the appropriate individuals to take corrective measures and are
grateful for your patience. We hope you will stay with us another time
so we can provide you with a much more satisfying experience.
Jim Cook
General Manager
Helpful?
Yes · 0 No · 0
Report
8. Sheraton New Orleans Hotel
DANIEL
DANIEL
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
DANIEL
· 4 days ago
AWESOME HOTEL
Great Hotel location, friendly staff, they charge for everything but it's
so convenient and worth it.
Was it helpful?
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1. GSSSocialProperty
· 4 days ago
Dear Daniel,
Thank you for choosing Sheraton New Orleans Hotel and for being a
valued Marriott Bonvoy member. We are glad our location was convenient
for everything you wanted to do on this visit and that our devoted
associates took great care of you. We will certainly share your praises
with them.
We also understand your concern regarding the charges. We strive to
provide a convenient and comfortable experience for our guests, and
while some services may come with additional costs. Thank you again for
including us in your travel plans. It will be our pleasure to welcome
you back anytime you visit our area.
Jim Cook
General Manager
Helpful?
Yes · 0 No · 0
Report
9. Sheraton New Orleans Hotel
CHRIS M
CHRIS M
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 4 out of 5 stars.
CHRIS M
· 4 days ago
DECENT HOTEL, CENTRALLY LOCATED
PROS: Great location, Starbucks and full service bar with light menu in
lobby, gift shop on site, drive in entrance, decent sized pool, daily
housekeeping | CONS: no fridge in rooms | PERSONAL EXPERIENCE: room wasn’t
ready at 6pm, and also had issues with room availability for adjoining
rooms — had to upgrade ($30/night) to get the rooms I had already confirmed
multiple times for
Was it helpful?
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Comment
1. Anonymous
· 2 days ago
Dear Chris M,
Thank you for evaluating your recent stay with us and for being a
valued Marriott Bonvoy member. We are glad our location was convenient
for everything you wanted to do on this visit and that you appreciated
our on-site Starbucks. However, we deeply regret the delay in getting
your accommodations ready for your arrival and that the room type you
requested was not available. We are genuinely sorry for the frustration
and inconvenience this caused, and we are very grateful for your
patience. We do everything possible to honor requests; however, it is
not always possible, depending on our occupancy. We hope that we will
have a future opportunity to show you the exceptional stay we are
committed to providing every guest.
Jim Cook
General Manager
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10. Sheraton New Orleans Hotel
KATALINA
KATALINA
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 4 out of 5 stars.
KATALINA
· 4 days ago
FUN TIMES IN NEW ORLEANS
The hotel was beautiful and the atmosphere was excellent. The only
disappointment was that the room did not come with a refrigerator and a
microwave especially for the price.
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Comment
1. GSSSocialProperty
· 4 days ago
Dear Katalina,
Thank you for posting a review of your recent stay. While we are happy
to know you liked our beautiful hotel, we truly regret not meeting some
of your expectations. We appreciate your feedback and will share your
comments appropriately. We do hope you will stay with us another time
so we can provide you with a much more satisfying experience.
Jim Cook
General Manager
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SHERATON NEW ORLEANS HOTEL
3.7
•
4469 Reviews
Ratings are compiled based on customer ratings provided in satisfaction surveys
after guests have completed their stay.
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+1 504-525-2500
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DATES (1 NIGHT) NIGHTS)
Sat, Sep 09 Sun, Sep 10 Flexible in September 2023
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Rooms & Guests
1 Room, Rooms, 1 Adult Adults 1 Child Children
Maximum 8 guests per room
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(Max: 3 Rooms/person)
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1
+
Adults
(Max: 8 total guests/room)
-
1
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Children
(Max: 8 total guests/room)
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0
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SHERATON NEW ORLEANS HOTEL
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500 Canal Street,
New Orleans, Louisiana, USA, 70130
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