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Text Content

Platform
Platform
Product Protection
Shipping Protection
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INDUSTRIES
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RESOURCES
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Events
Case Studies
Marketing Toolkit
For Developers
Merchants
INDUSTRIES
All Merchants
Auto
Beauty & Personal Care
Bikes, Scooters, Skateboards
Electronics
Exercise & Fitness
Furniture
Jewelry
Household Appliances
Smart Home & Network
TV, Audio, Video
Outdoor & Recreation
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Case Studies
Articles
Marketing Toolkit
For Developers
Customers
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Life at Extend
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File a Claim

Schedule a Demo




POWERFUL PRODUCT PROTECTION TECHNOLOGY

Extend’s digitally-native solution provides a better product protection
experience that is a win for both merchants and their customers.


Schedule a Demo




INSTANT CLAIMS AT YOUR FINGERTIPS.

Chat with Extend’s virtual claims assistant or live support team to resolve your
claim instantly, sending you back to purchase a replacement product within
seconds.


File a Claim


IMPROVE CUSTOMER SATISFACTION AND DRIVE REVENUE

DRIVE INCREMENTAL REVENUE


Merchants receive a portion of each protection plan sale, which goes straight to
your bottom line.


LIGHTNING FAST INTEGRATION


Our APIs and eCommerce platform integrations mean minimal development work for
your team. Have a question? Our solutions team is always available to help.


TAILORED COVERAGE


Our plans are designed to provide customers with the coverage they need. Whether
it’s mechanical or electrical failure, or even damage caused by an accident, we
create the best solution for your customers.


RAPID CLAIMS = HAPPY CUSTOMERS


No more long waits on hold! Over 95% of claims are instantly resolved, turning
an unhappy customer into a delighted one.


REPEAT CUSTOMERS


When a customer’s claim is approved, Extend sends them back to your website to
get a replacement product. Extend then pays the merchant the full retail price
for that product.


ANALYTICS & OPTIMIZATION


Extend’s platform uses machine learning to continually optimize the presentation
and pricing of our protection plan offers to drive maximum revenue for our
merchant partners.


Get in Touch!


EXTEND USES TECHNOLOGY TO MODERNIZE THE WARRANTY INDUSTRY

Our platform was built to enable any merchant to offer protection plans –
regardless of size. Seamlessly integrate with Extend using our robust APIs or
eCommerce platform integrations. Our tech will then optimize your warranty
offers in order to maximize your conversion rates and revenue.


API Reference


FREQUENTLY ASKED QUESTIONS

MERCHANTS
How do merchants make money?


Our merchant partners receive a revenue share for every protection plan sold in
your store. Merchants collect the full price of the protection plan at the time
of sale, and Extend then bills for the cost of the premium plus a service fee.


How long does it take to integrate Extend?


You can connect your store to Extend in just a few minutes using our
out-of-the-box eCommerce platform apps, with no code!


How does Extend make money?


Extend collects a service fee each time an Extend protection plan is sold. At
the time of sale, the merchant collects the full price of the warranty, which
includes the premium, Extend’s service fee, and a margin for the merchant.
Extend later bills for the premium and service fee, and merchants keep the
margin!


How do I know if my products are eligible for plans?


Extend covers all kinds of products, including electronics, appliances large and
small, sports and fitness equipment, auto parts, furniture, jewelry and watches,
musical instruments, and much more. Generally, any product that is susceptible
to mechanical or electrical failure or accidental damage is eligible for a
protection plan.


CUSTOMERS
Who insures the protection plans?

Extend works with a network of top rated insurance companies to underwrite the
protection plans we offer. By working with a number of different insurers, we
can match products to the best protection plans, optimized for price, term, and
type of service. By tailoring protection plans for merchant's individual
products and customers, we ensure that our partners can maximize purchase
conversion, revenue, and most importantly – happy customers!

Does Extend cover accidental damage?

Yes! Certain products are eligible for accidental damage plans. This plan
provides coverage for accidental damage from handling (ADH), such as drops and
liquid spills. Our ADH plans are in effect from day one, and even extend the
mechanical and electrical coverage after your manufacturer’s warranty expires.

What if I need to return my product?


You return your product, the merchant returns the money you paid for the
protection plan. It’s a no-brainer. Depending on how much time has passed since
your purchase, Extend will issue a pro-rated refund.


How do I file a claim?

Filing a claim is easy! Just go through our virtual claims specialist, Kaley or
contact our customer service team. When filing a claim with Extend, you will
simply need to provide either your Extend contract ID, email address, or other
identifying piece of information.


READY TO GET STARTED?

Get in touch and let us know how we can help!
Contact Us



COMPANY

CareersLife at ExtendNews & Press


CUSTOMERS

For CustomersFile a Claim


MERCHANTS

PlatformProduct ProtectionShipping Protection


RESOURCES & MEDIA

ArticlesCase StudiesEventsMarketing & Toolkit


PARTNERS

Extend PartnersBigCommerceShopify


SUPPORT

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DO NOT SELL MY PERSONAL INFORMATION

You have the right to opt-out of the sale of your personal information. While we
do not sell personal information for monetary consideration, when you visit our
Services, we may use cookies, web beacons (including pixels and tags), web
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features of our Services. For more information about our privacy practices, read
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