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Apr 26


RECENT UPDATES TO THE RULES STOP PAYMENTS VS UNAUTHORIZED ENTRIES


by GRC Advisory Online
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DATE AND TIME

Tue, April 26, 2022

10:00 AM – 11:30 AM PDT


LOCATION

Online event


REFUND POLICY

Recent UPDATES to the Rules Stop Payments vs Unauthorized Entries – Are You in
Compliance?


ABOUT THIS EVENT


COURSE DESCRIPTION:

Do you often wonder when to use a Stop Pay form and when to use a Written
Statement of Unauthorized Debit (WSUD)? This is YOUR session!

 * Recent UPDATES to the Rules indicate how Meaningful Modernization and
   subsequent Entries fit into stop payment compliance.
 * Introduction of a re-purposed Return Reason Code R11 has changed the process
   for returning unauthorized transactions and compliance with the Nacha
   Operating Rules

The trainer will provide several scenario examples when a financial institution
and their account holder are dealing with (1) a request to stop a payment, or
(2) they revoked/cancelled the payment; and sometimes (3) their account being
debited by a company they never authorized (where it is already posted to their
account).

The Nacha Operating Rules have specifics for you to follow to be sure you are
complying each time you help your account holder with their request(s).

 * Determine the difference with Stop Payment for consumer accounts vs. business
   accounts
 * Help identify what form to use and in which situation (Stop Pay vs.
   Unauthorized)
 * What questions and conversations should be taking place between the account
   holder and the customer service/frontline staff working with the
   customer/member?
 * Key points illustrated in the program (using case studies) will assist
   customer service and front-line staff as well as identify details for
   operations staff.
 * This 90-minute session will definitely help clear things up when processing
   unauthorized, authorization revoked and stop payments!




LEARNING OBJECTIVES:

Each participant in the ACH Network is required to follow the Nacha Operating
Rules and be compliant. There are several NEW amendments recently passed which
will change the ACH Network processes – this is a NEED to know!

This session will provide an overview of the changes to Same Day ACH
(SDA)-(effective March 2021), the Unauthorized Return process with a new Return
Reason Code R11 and the ACH Contact Registry (both effective in 2021) – NEW!!!
and more!

Details on the new amendments to the Nacha Operating Rule on Limitation on
Warranty Claims, the Reversal Process and Rules Enforcement changes surrounding
reversals, and Meaningful Modernization to enhance the ACH Network to keep up
with changes in the payments landscape (all effective in 2021). Plus, updates on
the most recent Rules amendment that includes clarifying the roles and
responsibilities of Third-Party Senders (TPS) in the ACH Network by; addressing
the existing practice of Nested Third-Party Sender relationships, and more
(effective in Sept, 2022)



Use Code - "GET10" and get a 10% discount!




WHY SHOULD YOU ATTEND?

Recent “minor Rules changes” made Stop Payments different in the Rules with the
language used and what happens with Stop Payments due to Meaningful
Modernization. Customer service, frontline and operations staff struggle each
day with the question – “What does my account holder want me to do…Stop this
payment, return it, or perhaps they revoked it, -- what are my next steps?”
Return Reason Codes R10 vs. R11 when returning unauthorized transactions will be
discussed in detail. This training program will help find answers to these
struggles. Stop Payments and Unauthorized transactions (including revoked
transactions) are still the number one issues when processing exceptions for ACH
transactions daily




AREAS COVERED IN THE WEBINAR:

 * Define the rules surrounding Stop Payments
 * Identify the difference in the rules between a consumer and non-consumer Stop
   Payment
 * List tips that will help customer service and frontline staff ensure they are
   asking the right questions of the account holder
 * Outline what an unauthorized transaction is and when to use a Written
   Statement of Unauthorized Debit (WSUD)
 * Define the difference and “when to use” R10 vs. R11 Unauthorized Return
   Reason Codes
 * Review timeframes for Stop Payments and Unauthorized Payments
 * Illustrate what constitutes an entry to be returned as Authorization Revoked
   vs. Stop Payment vs. Unauthorized
 * Describe using scenarios – what, when and how of Stop Payments and Returning
   Unauthorized Entries




WHO WILL BENEFIT:

 * Bank operations staff
 * New employees in the payments industry
 * Bank managers and payment professionals
 * CEO’s and CFO’s
 * Risk, Compliance and Audit personnel
 * Aspiring AAP’s and current AAP’s for AAP CE Credits




INSTRUCTOR PROFILE:

Donna K Olheiser, AAP, is the vice president of Education Services and founder
of Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified
Master Trainer with over 14 years’ experience. She has designed and facilitated
over 150 training sessions each year with her expertise being the rules for
companies and financial institutions when processing electronic (specifically
ACH) payments, then scheduling the events to facilitate/deliver the material
through a variety of venues (webinars, teleseminars, in-person workshops,
including regional and national conferences).

Ms. Olheiser is also an experienced project manager managing education programs
for organizations per their requests on processing electronic payments while
developing personalized training programs for financial institutions. She has
over 23 years of experience in the financial services industry which includes 9
years’ experience as the education service director at a Regional Payments
Association (RPA), where she managed and facilitated the entire education
program for nearly 800 financial institution members. Prior to that, Ms.
Olheiser spent 14 years in various departments with the Federal Reserve Bank of
Minneapolis and also holds the Accredited ACH Professional (AAP) designation
(achieved in 2004).

Her extensive knowledge, enthusiasm, and passion for transferring payment
processing knowledge using the adult learning theory is remarkable and has
helped many payment professionals perform daily operational tasks including
exception processing while remaining compliant with the NACHA Operating Rules.
She uses scenarios and examples to bring the learning home, easy to comprehend
and apply to real-life day-to-day ACH processing. Ms. Olheiser’s ability to
engage the learner through the entire training event helps the adult learner
apply what they’ve learned during and after each training session.




REGISTER NOW!

Use Code - "GET10" and get a 10% discount!



Refund Policy:

Attendees may cancel up to two working days prior to the course start date and
the refund will be processed within two working days. GRC Advisory Online will
process/provide refund if the Live Webinar has been cancelled.

Refunds will not be given to participants who do not show up for the webinar.
On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors.
Attendees will be notified 24 hours in advance if a cancellation occurs.
Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied
please contact us at below email or by call mentioning your feedback for
resolution of the matter. Please leave your name and number for a call back.

We respect feedback/opinions of our customers which enables us to improve our
products and services.

To contact us please email customercare@grcadvisoryonline.com or call
+1-833-827-3272 (Toll Free).




TAGS

 * Online Events
 * Online Classes
 * Online Business Classes
 * #rules_stop_payments
 * #unauthorized_entries


GRC ADVISORY ONLINE

Organizer of Recent UPDATES to the Rules Stop Payments vs Unauthorized Entries

We are a platform that empowers quality, compliance and risk management
professionals by providing information and knowledge they seek in a simplified
way. 

Website - https://grcadvisoryonline.com/

Organizer website
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