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https://www.booking.com/trust-and-safety/travellers.en-gb.html?aid=304142&label=gen000nr-10CBYoggI46AdICVgEaLgCiAEBmAEzu...
Submission: On July 15 via api from BE — Scanned from DE
Submission: On July 15 via api from BE — Scanned from DE
Form analysis 1 forms found in the DOM
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Skip to main content EUR Choose your currency. Your current currency is Euro Choose your language. Your current language is English (UK) SELECT YOUR LANGUAGE SUGGESTED FOR YOU * Deutsch * English (US) * 简体中文 * Русский * Español ALL LANGUAGES * English (UK) * English (US) * Deutsch * Nederlands * Français * Español * Español (AR) * Español (MX) * Català * Italiano * Português (PT) * Português (BR) * Norsk * Suomi * Svenska * Dansk * Čeština * Magyar * Română * 日本語 * 简体中文 * 繁體中文 * Polski * Ελληνικά * Русский * Türkçe * Български * العربية * 한국어 * עברית * Latviski * Українська * हिन्दी * Bahasa Indonesia * Bahasa Malaysia * ภาษาไทย * Eesti * Hrvatski * Lietuvių * Slovenčina * Srpski * Slovenščina * Tiếng Việt * Filipino * Íslenska Get help with your reservation List your property Register Sign in * Overview * Our values * Travellers * Partners * COVID-19 resources SAFETY TIPS FOR TRAVELLERS Use Booking.com safely We are constantly evaluating online threats and strengthening our security in order to stay ahead. We use established security procedures to protect your Booking.com account. HOW TO STAY SAFE ONLINE As a user of our platform, you can keep your accounts and identity protected by looking out for emails that contain links and/or attachments, emails that ask you to sign in, or emails that ask you to enter personal or financial information. Fraudsters might also try to access your personal or financial information by calling you, which is a technique called social engineering. Report to Booking.com ENABLE 2FA ON YOUR ACCOUNT 2FA (2-factor authentication) adds an additional layer of security to your account. In the event that your username and password are compromised, Booking.com will send a unique verification code to your mobile device which must be submitted prior to granting access to your account. Go to account settings CUSTOMER SERVICE Please keep in mind that our Customer Service representatives will only ever ask you to share your reservation ID and/or reservation PIN code. You should not be asked to provide the password of your Booking.com account or any sensitive financial information, such as your credit card number. Contact Customer Service Are you missing any information? Yes / No Thank you for sharing WHAT INFORMATION WERE YOU EXPECTING TO SEE ON THIS PAGE? Please tell us what information is missing Submit Cancel THANK YOU FOR SHARING Your feedback will help us improve this page for all our guests and partners. Close Sorry, something went wrong. Please try again. Close -------------------------------------------------------------------------------- Choosing a safe destination CHECK THE LOCAL REQUIREMENTS In some countries, your host may request either to keep a copy of your ID or to collect the original document as a deposit, due to tax purposes or local regulations. In some countries, you may be asked to show a marriage certificate in order to stay in the same room as your spouse. CHECK SAFETY LAWS AND REGULATIONS It’s always a good idea to research government travel advisory information ahead of time or to check with your embassy for any travel warnings or special visa requirements. Be aware of the emergency services telephone number for your destination. Check the food and water regulations – before you drink tap water, make sure that it is safe. CHECK RESTRICTIONS DUE TO CORONAVIRUS (COVID-19) As the world of travel continues to change, considerations about health and cleanliness are now front of mind more than ever before. The health and safety of our guests and the partners they stay with is a priority for us. That’s why we’ve put together some useful tips and helpful resources to give you peace of mind as you prepare for future trips. See COVID-19 resources -------------------------------------------------------------------------------- Finding the right property CHECK THE PROPERTY POLICIES Check the policy details of the property carefully before you book, including the payment and damage deposit policies and additional fees section. If a host asks you for a payment that is not outlined in the policy, don’t send it. No legitimate transaction (eg. payments and/or reservation changes) will ever require you to specifically pay with gift cards or require you to give your credit card details by phone, text message or email. You can find all the policies in the 'House Rules' section of the property you're considering (found above their photos on their property page). READ THE REVIEWS Look at feedback from past travellers, including detailed reviews and ratings for things like cleanliness and facilities. Travellers can only leave a review after they’ve completed their stay, so you can feel confident that feedback is based on real experiences. REFINE YOUR SEARCH Take advantage of multiple search filters – from price and property type, to facilities – to find the right fit for you. Pay special attention to the amenities, house rules, payment and cancellation policies when you read the property details. If you’re travelling with young children, make sure that there is sufficient childproofing at the property you’re booking. -------------------------------------------------------------------------------- Preparing for your trip CHECK YOUR CONFIRMATION EMAIL Find the correct information about prepayments, damage deposits and more in your Booking.com confirmation email. If you receive payment requests with a sense of urgency (eg. transfer the money to a bank account within 24 hours or the booking will be cancelled), or a property insists on communicating outside of the Booking.com platform, reach out to our Customer Service team for further support. GET TO KNOW YOUR HOST Get your questions answered before you book or stay. For certain properties, you can reach out through our 'Contact the host' option. Alternatively, you can leave the property a special request when you book. Always make sure to use our platform messaging system to make everything clearer for all involved. NOTE THE AVAILABLE SERVICES We have different property types (eg. apartments, bed and breakfasts and hotels) on our website. If you book a shared accommodation, you can expect other travellers to be present. If you book an apartment, please be aware that there may not be a 24/7 reception. -------------------------------------------------------------------------------- Having an amazing trip INSPECT THE PROPERTY ON ARRIVAL Once you’ve arrived at your property, check where all relevant emergency equipment and safety information is located. If you’re not sure where something like the first aid kit or fire extinguisher is, don’t hesitate to ask your host. It’s always better to be prepared. BE CONSIDERATE OF THE LOCAL COMMUNITY While staying at the property or using other services with Booking.com, be considerate of the local community. Try to limit or minimise any noise that might disturb the neighbours, respect local laws or traditions and be mindful of your impact on the environment. -------------------------------------------------------------------------------- What if something goes wrong Local emergency services Select a country to see its emergency phone numbers: * Abkhazia * Afghanistan * Albania * Algeria * American Samoa * Andorra * Angola * Anguilla * Antigua & Barbuda * Argentina * Armenia * Aruba * Australia * Austria * Azerbaijan * Bahamas * Bahrain * Bangladesh * Barbados * Belarus * Belgium * Belize * Benin * Bermuda * Bhutan * Bolivia * Bonaire St Eustatius and Saba * Bosnia and Herzegovina * Botswana * Brazil * Brunei Darussalam * Bulgaria * Burkina Faso * Burundi * Cambodia * Cameroon * Canada * Cape Verde * Cayman Islands * Central Africa Republic * Chad * Chile * China * Cocos (K) I. * Colombia * Comoros * Congo * Cook Islands * Costa Rica * Côte d'Ivoire * Crimea * Croatia * Cuba * Curaçao * Cyprus * Czech Republic * Democratic Republic of Congo * Denmark * Djibouti * Dominica * Dominican Republic * East Timor * Ecuador * Egypt * El Salvador * Equatorial Guinea * Eritrea * Estonia * Eswatini * Ethiopia * Falkland Islands (Malvinas) * Faroe Islands * Fiji * Finland * France * French Guiana * French Polynesia * Gabon * Gambia * Georgia * Germany * Ghana * Gibraltar * Greece * Greenland * Grenada * Guadeloupe * Guam * Guatemala * Guernsey * Guinea * Guinea-Bissau * Guyana * Haiti * Honduras * Hong Kong * Hungary * Iceland * India * Indonesia * Iran * Iraq * Ireland * Isle of Man * Israel * Italy * Jamaica * Japan * Jersey * Jordan * Kazakhstan * Kenya * Kiribati * Kosovo * Kuwait * Kyrgyzstan * Laos * Latvia * Lebanon * Lesotho * Liberia * Libya * Liechtenstein * Lithuania * Luxembourg * Macao * Madagascar * Malawi * Malaysia * Maldives * Mali * Malta * Martinique * Mauritania * Mauritius * Mayotte * Mexico * Micronesia * Moldova * Monaco * Mongolia * Montenegro * Montserrat * Morocco * Mozambique * Myanmar * Namibia * Nepal * Netherlands * New Caledonia * New Zealand * Nicaragua * Niger * Nigeria * Norfolk Island * North Macedonia * Norway * Oman * Pakistan * Palestinian Territory * Panama * Papua New Guinea * Paraguay * Peru * Philippines * Poland * Portugal * Puerto Rico * Qatar * Reunion * Romania * Russia * Rwanda * Saint Barthelemy * Saint Lucia * Saint Martin * Saint Vincent & Grenadines * Samoa * San Marino * São Tomé and Príncipe * Saudi Arabia * Senegal * Serbia * Seychelles * Sierra Leone * Singapore * Sint Maarten * Slovakia * Slovenia * Solomon Islands * Somalia * South Africa * South Korea * South Sudan * Spain * Sri Lanka * St Helena * Suriname * Sweden * Switzerland * Syria * Taiwan * Tajikistan * Tanzania * Thailand * Togo * Tonga * Trinidad and Tobago * Tunisia * Turkey * Turkmenistan * Turks & Caicos Islands * Tuvalu * Uganda * Ukraine * UK Virgin Islands * United Arab Emirates * United Kingdom * United States * Uruguay * US Virgin Islands * Uzbekistan * Vanuatu * Venezuela * Vietnam * Wallis and Futuna * Yemen * Zambia * Zimbabwe DISASTER RELIEF We are constantly looking into new ways to support our travellers and partners when things go wrong. Our team works with government officials and organisations all around the world to support relief efforts. Whenever there is a natural disaster or a severe security-related event, you will receive an email asking you to confirm if you are safe (if you have an active reservation at the time of the incident). If your reservation is upcoming rather than active, we will work with our teams to cancel it where appropriate. When necessary and on a case-by-case basis, we will assist with relocating you. See COVID-19 resources -------------------------------------------------------------------------------- In the unlikely event that something goes wrong, we are here for you. In this section, you will find the guidelines to follow should an issue arise, as well as the steps we will take to look after you. Your first step should be to contact your host or a member of staff at the property and to try to solve the issue in communication with them. Failing that, Customer Service is always on hand to help you should something unexpected happen, and can be the most effective if they are contacted while you are still at the property. INCORRECT CHARGES Reach out to your host through our messaging system or reach out to Customer Service. Remember, Booking.com should only be contacted through our official communication channels listed on our website and apps. No legitimate transaction (eg. payments and/or reservation changes) with Booking.com will ever require you to specifically pay with gift cards or require you to give your credit card details by phone, text message or email. Message your host MISCONDUCT * Report it to law enforcement first: In case of abusive behaviour from your host or a member of staff at the property – either verbal or physical – please contact law enforcement officials immediately. * Then report it to us: In the unlikely event of abusive behaviour, misconduct by the host or a member of staff at the property or other illegal activities, it’s important for us to know. Please report it via Customer Service to help us to protect you and our other travellers in future. Contact Customer Service LOST AND FOUND If you leave something behind at the property by mistake, contact the host via our messaging system immediately and ask for assistance. Message your host Are you missing any information? Yes / No Thank you for sharing WHAT INFORMATION WERE YOU EXPECTING TO SEE ON THIS PAGE? Please tell us what information is missing Submit Cancel THANK YOU FOR SHARING Your feedback will help us improve this page for all our guests and partners. Close Sorry, something went wrong. Please try again. Close -------------------------------------------------------------------------------- This article is intended for information purposes only and does not constitute legal advice, rights or a guarantee . Please bear in mind that you may need to take additional precautions depending on individual circumstances. SAVE TIME, SAVE MONEY! Sign up and we'll send the best deals to you Enter your email address and we'll send you our best deals Subscribe Error: Please enter a valid email address Error: Sorry. An error has occurred. Thanks! We've sent you an email so you can complete your subscription List your property * Mobile version * Your account * Make changes to your booking online * Customer Service help * Become an affiliate * Booking.com for Business * Countries * Regions * Cities * Districts * Airports * Hotels * Places of interest * Homes * Apartments * Resorts * Villas * Hostels * B&Bs * Guest houses * Unique places to stay * Reviews * Discover monthly stays * Unpacked: Travel articles * Seasonal and holiday deals * Traveller Review Awards * Car hire * Flight finder * Restaurant reservations * Booking.com for Travel Agents * Coronavirus (COVID-19) FAQs * About Booking.com * Customer Service help * Partner help * Careers * Sustainability * Press centre * Safety resource centre * Investor relations * Terms & Conditions * Partner dispute * How we work * Privacy & Cookie Statement * here Manage cookie settings * MSA Statement * Corporate contact * Content guidelines Extranet login Copyright © 1996–2023 Booking.com™. All rights reserved. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. * * * * * * Start of dialog content VERIFIED REVIEWS FROM REAL GUESTS. We have more than 70 million property reviews, and they're all from real, verified guests. HOW DOES IT WORK? * 1 IT STARTS WITH A BOOKING It starts with a booking The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property. * * 2 FOLLOWED BY A TRIP Followed by a trip When guests stay at the property they check out how quiet the room is, how friendly the staff are and more. * * 3 AND FINALLY, A REVIEW And finally, a review After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. If you booked through us and want to leave a review, please sign in first. Sign in and leave a review End of dialog content « » MoTuWeThFrSaSu Close calendar Please sign in to continue Sign in to your account or use one of these options More ways to sign in Don't have an account yet? Create your account 1775030,1773070,1760240,1767440 MANAGE COOKIE PREFERENCES By clicking "Accept" you agree with the use of analytical cookies (which are used to gain insight on website usage and which are used to improve our site and services) and tracking cookies (both from Booking.com and other trusted partners) that help decide which product to show you on and off our site, measure the audience visiting our websites, and enable you to like or share things directly on social media. By clicking here, you can manage your consent and find more information about the cookies we use. Decline Accept