www.domesticandgeneral.com
Open in
urlscan Pro
52.222.214.9
Public Scan
Submitted URL: http://domesticandgeneral.com/
Effective URL: https://www.domesticandgeneral.com/
Submission: On March 28 via manual from IN — Scanned from DE
Effective URL: https://www.domesticandgeneral.com/
Submission: On March 28 via manual from IN — Scanned from DE
Form analysis 1 forms found in the DOM
<form _ngcontent-uie-c131="" novalidate="" class="new-design ng-untouched ng-pristine ng-invalid">
<div _ngcontent-uie-c131="" class="container container-width">
<div _ngcontent-uie-c131="" class="grid-row">
<div _ngcontent-uie-c131="" class="mb-3 xs-12 text--center">
<h2 _ngcontent-uie-c131="" class="mb-1 ng-star-inserted"><span _ngcontent-uie-c131="" class="typog-h2">Retrieve</span><span _ngcontent-uie-c131="" class="subtitle typog-d2"> your quote</span></h2><!----><!----><!---->
<p _ngcontent-uie-c131=""> Enter the reference, plan or policy number that you’ve received from us. </p>
</div>
<div _ngcontent-uie-c131="" class="form-container xs-12">
<div _ngcontent-uie-c131="" class="form-field__group"><dgx-form-field _ngcontent-uie-c131="" formcontrolname="reference" label="Plan or reference number" class="form-container__field ng-untouched ng-pristine ng-invalid"
_nghost-uie-c118=""><dgx-form-label _ngcontent-uie-c118="" _nghost-uie-c115="" class="ng-star-inserted">
<div _ngcontent-uie-c115="" class="form-label__container"><label _ngcontent-uie-c115="" class="form-label" for="reference"> Plan or reference number </label><!----></div><!---->
</dgx-form-label><!----><dgx-form-text-input _ngcontent-uie-c131="" placeholder="E.g. 351-001-123-456" _nghost-uie-c129="" class="ng-star-inserted">
<div _ngcontent-uie-c129="" dgxformcontrol="" class="text form-control--enabled form-control--invalid form-control--untouched"><input _ngcontent-uie-c129="" dgxformrestrictedcharacters="" type="text"
class="text__input ng-untouched ng-pristine ng-invalid" autocomplete="off" id="reference" name="reference" placeholder="E.g. 351-001-123-456" required="true"><dgx-form-validity-icon _ngcontent-uie-c129=""
_nghost-uie-c108=""></dgx-form-validity-icon></div>
</dgx-form-text-input><!----><!----><dgx-form-error _ngcontent-uie-c118="" _nghost-uie-c113="" class="ng-star-inserted"><!----></dgx-form-error><!----><!----><!----><!----><!----><!----></dgx-form-field><dgx-form-field
_ngcontent-uie-c131="" formcontrolname="postcode" label="Postcode" class="form-container__field ng-untouched ng-pristine ng-invalid" _nghost-uie-c118=""><dgx-form-label _ngcontent-uie-c118="" _nghost-uie-c115="" class="ng-star-inserted">
<div _ngcontent-uie-c115="" class="form-label__container"><label _ngcontent-uie-c115="" class="form-label" for="postcode"> Postcode </label><!----></div><!---->
</dgx-form-label><!----><dgx-form-text-input _ngcontent-uie-c131="" placeholder="Enter your postcode" _nghost-uie-c129="" class="ng-star-inserted">
<div _ngcontent-uie-c129="" dgxformcontrol="" class="text form-control--enabled form-control--invalid form-control--untouched"><input _ngcontent-uie-c129="" dgxformrestrictedcharacters="" type="text"
class="text__input ng-untouched ng-pristine ng-invalid" autocomplete="off" id="postcode" name="postcode" placeholder="Enter your postcode" required="true"><dgx-form-validity-icon _ngcontent-uie-c129=""
_nghost-uie-c108=""></dgx-form-validity-icon></div>
</dgx-form-text-input><!----><!----><dgx-form-error _ngcontent-uie-c118="" _nghost-uie-c113="" class="ng-star-inserted"><!----></dgx-form-error><!----><!----><!----><!----><!----><!----></dgx-form-field></div><ui-button
_ngcontent-uie-c131="" variant="primary" type="submit" _nghost-uie-c58=""><button _ngcontent-uie-c58="" class="btn btn--primary icon-align-right btn--no-icon ng-star-inserted" type="submit" tabindex="0"><span _ngcontent-uie-c58=""
class="btn__inner ng-star-inserted">Find quote <!----><!----><!----></span><svg _ngcontent-uie-c58="" viewBox="0 0 100 100" xmlns="http://www.w3.org/2000/svg" class="btn__loader ng-star-inserted">
<circle _ngcontent-uie-c58="" cx="50" cy="50" r="45"></circle>
</svg><!----></button><!----><!----><!----><!----><!----><!----></ui-button>
</div>
</div>
</div>
</form>Text Content
Get protectedBook a repairHelp and advice My account My account Fuss-free protection for the things you rely on every day Insurance, repairs and support for your appliances and boiler — from the UK’s leading specialist warranty provider. Buy a plan Book a repair ALREADY A CUSTOMER? Book a repair Track a repair Troubleshoot an appliance See your offers Add a plan Manage your account Log in to My Account RETRIEVE YOUR QUOTE Enter the reference, plan or policy number that you’ve received from us. Plan or reference number Postcode Find quote PROTECT YOUR APPLIANCES WITH SIMPLE, TRANSPARENT PLANS AND PRICING APPLIANCES BOILERS Buy a plan Learn more PLUMBING AND DRAINAGE COVER Your home’s pipes and drains might be unreliable, but you can rely on our experts to fix them. * Call our helpline 24/7 to book repairs * Know we only use expert engineers * Claim up to £2000 in repairs per year Find out more TRUSTED BY THE BRANDS YOU TRUST We’re the ones behind the extended guarantees from the UK’s top retailers and manufacturers. * * * * * * * * * * * * WE’VE BEEN HELPING PEOPLE LOOK AFTER THE THINGS THEY CARE ABOUT FOR MORE THAN 100 YEARS. READ OUR STORY TOP-RATED ENGINEERS Friendly. Professional. Knowledgeable. Those are the words that come up over and over in our 32,500+ 5-star reviews. People love our engineers. They’re top-rated, approved by us and chosen for their expertise. And the best part? You can book a repair with us, even if you don’t have a plan. Book a repair Learn more SEE WHY WE’RE TRUSTED BY OVER 7.7 MILLION CUSTOMERS REPAIR IS A RADICAL ACT Together we can help to keep over 2.4 million appliances out of landfills this year. Learn about sustainability at D&G OUR BLOG IS LOADED WITH HELPFUL ADVICE HOW TO EXTEND THE LIFETIME OF YOUR WASHING MACHINE 20 May 2020 | 10 MIN READ The humble washing machine is the workhorse of a household. From stripping the mud and grime from the kids’ PE kit, to breathing new life and a few more wears into your favourite top... Read more HOW TO SAVE ENERGY AT HOME AND STILL STAY COSY IN WINTER 12 September 2021 | 10 MIN READ This is the time of the year where we rely on our boiler and certain appliances more than usual. So, we’re sharing some tips on how to make your home more energy efficient... Read more WHAT TO DO WITH OLD APPLIANCES 05 January 2022 | 10 MIN READ Living sustainably, reusing and recycling are all concepts more widely followed and supported by people all over today. People want to do their best to help reduce waste in order to... Read more Explore the blog NEED HELP? Whenever you need us, we’re here. HOW DO I REQUEST A REPAIR? You can request a repair by logging into My Account. If you don't have an account, you can create one here. In most cases, we'll approve your repair immediately so you can quickly book an engineer for a day to suit you. And we usually take care of any costs directly with the repairer, so you won't even see a bill. WHERE CAN I FIND MY PLAN NUMBER? You'll find your plan or policy number on your documents. It's usually located on the right-hand side, as shown below. You may have received an email or SMS from us confirming your purchase which also contains your plan/policy number. If you don’t have these to hand you can view/download your policy documents online in My Account. If you do not have an account, you can create one here. WHAT HAPPENS IF MY PRODUCT CAN’T BE REPAIRED? If we decide your appliance is beyond repair, we'll replace it with one that has the same or similar specifications. Don’t worry, if we were recently unable to fix your appliance, we’ll be in touch shortly to let you know what the next steps are but please be aware that we’re experiencing some delays processing replacements due to the impact the Coronavirus has had on demand. Where it would normally take 48 hours, it’s now taking us up to 4 days to provide customers with replacement options which you will receive by either email or SMS. We’re doing everything we can to get these options to you as quickly as possible. Our phone lines are very busy at the moment, so please don’t call us before it’s been 4 days since your engineer’s visit unless you are a vulnerable customer. Rest assured, you will receive a replacement or have your appliance repaired shortly. In the meantime, thank you for your patience and understanding. If you are a vulnerable customer and have any concerns, please call us on 0333 000 4966. For more information about replacements, please click here. If we replace your appliance, you may need to pay delivery and installation fees, plus any remaining plan payments. Please check your plan terms and conditions for more information. Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these. MY PLAN NUMBER IS NOT BEING RECOGNISED Your plan or policy number will always be in the following format: 2 or 3 characters (a combination of letters and numbers) followed by 7 numbers. For example: B1C1234567 If the plan or policy number you have entered matches your documentation but is still not recognised, there are a few things you can try: * Make sure the address you've provided matches exactly with the address on your plan/policy (including any spaces in your postcode). * Check the letters and numbers are correct – the numbers 0, 1, and 5 can be mistaken for the letters O, l (lowercase L), I (capital i), and S. * If your plan or policy number starts with an ‘A’, try leaving it out. INSTALLATION AND RECYCLING SERVICES Can I get my replacement product installed and my current one taken away? Installation and recycling services are available for certain products and manufacturers. If you are eligible for one or both of these services, they will be offered to you as additional services before you complete your order. Will you be able to disconnect my product? We do not currently offer a disconnection service. However, if you have selected installation, the supplier will disconnect your current appliance as part of the installation service. If you have selected recycling for a gas appliance, please make sure that this is disconnected by a Gas Safe registered engineer before removal takes place. Are you able to install integrated appliances? Some suppliers offer installation for integrated appliances. If this is available, you’ll have the option to add installation when ordering your replacement. If installation is not available, once you complete your order we’ll put you in touch with Repair Care – a trusted third party who specialise in installing this type of appliance. You’ll receive an email with details on how to contact them, and from there you can arrange your installation with them. Just remember to book your appointment on a different day to your replacement delivery. If installation wasn’t available to you, but you still didn’t receive an email about Repair Care, you can visit their website to arrange your installation. Will my installation be carried out by a professional? Yes. Our engineers have been through intensive training, and are all Gas Safe registered and skilled in electrical connections. Your safety is our priority, so we have made sure they know exactly what they are doing. Will you install my replacement at the same time as my delivery? If your replacement is freestanding and eligible for installation, you can select this for an additional fee when ordering your replacement. The installation will be carried out at the same time as your replacement delivery. Some suppliers offer installation for integrated appliances. If this is available, you’ll have the option to add installation for an additional fee when ordering your replacement. If installation is not available, once you complete your order we’ll put you in touch with Repair Care – a trusted third party who specialise in installing this type of appliance. You’ll receive an email with details on how to contact them, and from there you can arrange your installation with them. You’ll need to book your installation on a different day to your replacement delivery. Please note that the availability of the installation service depends on the replacement product you choose. Postcode restrictions may also apply. How long will my installation take? Although every installation is different, we generally ask you to allow at least 45 minutes for your replacement to be installed. Our installation experts are professionals and do this every day, so they will work as quickly and safely as possible. Will the replacement fit through my door? The protective packaging around your replacement will make the dimensions larger than those displayed when you selected the product. For example, the dimensions of an unpackaged American-style fridge freezer may be (H) 178cm x (W) 90.8cm x (D) 69.2cm, but with packaging it can be (H) 190.7cm x (W) 97.4cm x (D) 77.6cm. With that in mind, please make sure that you have ample space to fit a box larger than the product you ordered through the door. WHAT IS THE LATEST COVID-19 UPDATE? We’re continuing to provide thousands of repairs and replacements every day. The safety of our customers and engineers is important to us, so we're continuing to monitor the situation and taking the correct precautions by following the latest Government guidelines. If you, or a member of your household have symptoms of COVID-19 or awaiting PCR test results, please book a repair when the recommended self-isolation period due to infection is over. For the most up to date advice for self-isolating please visit the NHS website. Don’t forget, it’s quick and easy to book, track and manage your claim online in My Account. Visit our help page PRODUCTS WE PROTECT * Household appliances * Washing machine * Dishwasher * Fridge freezer * Tumble dryer * Oven * Heating * TV & Audio * Photo & Video devices * Plumbing & drainage MORE FROM US * Get protected * Book a repair * About us * Help and advice * Contact us * Media centre * Careers * Our blog USEFUL LINKS * Investor relations * Regulatory information * Charity Partnerships * Modern Slavery Statement * Part VII Transfer * Rogue Trader Guidance * Customer Conduct * Complaints Data LEGAL * Website Terms and Conditions * Privacy and Cookies Policy * Accessibility Policy PRODUCTS WE PROTECT * Household appliances * Washing machine * Dishwasher * Fridge freezer * Tumble dryer * Oven * Heating * TV & Audio * Photo & Video devices * Plumbing & drainage MORE FROM US * Get protected * Book a repair * About us * Help and advice * Contact us * Media centre * Careers * Our blog USEFUL LINKS * Investor relations * Regulatory information * Charity Partnerships * Modern Slavery Statement * Part VII Transfer * Rogue Trader Guidance * Customer Conduct * Complaints Data LEGAL * Website Terms and Conditions * Privacy and Cookies Policy * Accessibility Policy * * * * Service plans, maintenance & support plans are provided by Domestic & General Services Limited. Insurance policies are provided by Domestic & General Insurance PLC. Domestic & General Insurance PLC is an insurance undertaking, not an intermediary. We are the underwriter of the insurance policies and do not provide a personal recommendation or advice. Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number 202111). Our address and details of our authorisation can be checked on the FCA website. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. © 2023 Domestic & General Group Limited COOKIE CONSENT We use cookies to improve your online experience, analyse site visits, and to offer personalised content for marketing purposes. If you're happy with this select ‘Accept all’. You can change your cookies preferences at any time using the settings on each page. To find out more see ourCookies Policy. Manage cookies Accept all COOKIES PREFERENCES * THE COOKIES WE USE * STRICTLY NECESSARY COOKIES * MARKETING COOKIES * FUNCTIONAL COOKIES * PERFORMANCE COOKIES THE COOKIES WE USE We use cookies to improve your online experience, analyse site visits, and to offer personalised content for marketing purposes. The stored information could be about your visit to the website or your device, and it’s used to make the site perform well. These cookies are strictly necessary and can’t be turned off. We need your consent to use other cookies which aren’t essential. You may choose not to allow these types of cookies but please be aware that this may impact your experience of the site and the services that we can offer. You can allow all or manage them individually below, and you can change your cookies preferences at any time. Expand each category to find out more. See our Cookies Policy. STRICTLY NECESSARY COOKIES Always Active These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies but some parts of the site will then not work. These cookies do not store any personally identifiable information. MARKETING COOKIES Marketing Cookies Inactive These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will not experience targeted advertising as a result of these cookies. FUNCTIONAL COOKIES Functional Cookies Inactive These cookies allow the website to provide enhanced functionality and personalisation, such as serving you personalised offers. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. PERFORMANCE COOKIES Performance Cookies Inactive These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is completely anonymous and grouped together. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance. Back Button BACK Filter Button Consent Leg.Interest checkbox label label checkbox label label checkbox label label Clear checkbox label label Apply Cancel Confirm my preferences Allow all