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Submitted URL: https://www.nab.com.au/remediation
Effective URL: https://www.nab.com.au/personal/customer-support/customer-remediation?own_cid=shortURL:remediation
Submission: On March 08 via manual from AU — Scanned from DE
Effective URL: https://www.nab.com.au/personal/customer-support/customer-remediation?own_cid=shortURL:remediation
Submission: On March 08 via manual from AU — Scanned from DE
Form analysis
2 forms found in the DOMGET /search
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Skip to login Skip to main content Search Search nab.com.au Search nab.com.au * Personal * Personal home * Bank accounts * Credit cards * Personal loans * Home loans * Online banking * Private Wealth * Super and investments * Insurance * Travel and overseas banking * Life Moments * Business * Business home * Business bank accounts * Loans and finance * Business credit cards * Payments and merchants * Online banking * International and foreign exchange * Insurance and advice * Industry specific banking * Small business * Corporate * Corporate home * Contact our specialists * Global relationships * Industry expertise * Specialist solutions * Big thinking * About us * About us home * Security * Careers * Social Impact * Corporate Governance * Shareholder Centre * Capital and funding * Media * More than Money * Accessibility * * LATEST OFFERS Personal Business close notification Notification: HOW WAS YOUR VISIT TO THE NAB WEBSITE? We’d love to hear from you. 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Personal 2. Customer support 3. Customer remediation CUSTOMER REMEDIATION We’re making payments and refunds to current and former customers to rectify our mistakes. Call 1800 370 777 WHAT WE’RE DOING TO MAKE THINGS RIGHT You expect the best from us and you should. We’re sorry if you’ve been affected by an error we’ve made. Where we’ve made mistakes, we’re working hard to put things right, quickly. Often this means providing payments to our current and former customers. WHAT HAPPENS IF YOU’RE OWED A REFUND If we owe you a refund or payment, our NAB Customer Remediation team will contact you by mail, email, SMS or phone. We will also contact you if we identify any issues with your current or closed NAB accounts. IF YOU HAVE AN ELIGIBLE NAB ACCOUNT If you have an eligible NAB account in your name, then you won’t need to provide us with any information. You will simply receive a notice which explains the details of the refund. You will also be able see a copy of this if you log into NAB Internet Banking and click on Messages. IF THE AFFECTED NAB ACCOUNT IS CLOSED If the affected NAB account is closed and you don’t have another eligible NAB account, we’ll attempt to contact you up to three times to ask you for details of another Australian bank account to pay your refund into. The quickest and easiest way to provide your bank details is through the Payment instruction form. You will be asked to provide the reference number on the letter or email you received, and your date of birth. You will then be prompted to provide your bank details. If you call us to provide the bank details, we’ll ask you to confirm your identity by providing some personal details including your full name, residential address, email and phone number. KEEPING YOU SAFE If we ask you to verify your identity over the phone, we will never ask for your credit card number, PIN or NAB Identification Number (NIN). NAB will never send you an email or an SMS asking you to verify your identity by clicking on a link. If you receive a suspicious message, do not click on any links or attachments. You can learn more about protecting your accounts at security at NAB. FURTHER ASSISTANCE If you’re a current or former NAB customer affected by a remediation and you’re not satisfied with the outcome after speaking to us, you can contact the Australian Financial Complaints Authority (AFCA), opens in new window on 1800 931 678 or by email. We recommend contacting AFCA within six months from the date at the top of your letter, as time limits might apply. You can find out more about time limits by visiting the AFCA website. The information on this page is not relevant to the remediation programs conducted by our Wealth division. Find out more about these programs on our Wealth remediation page. -------------------------------------------------------------------------------- CONTACT US CALL US Monday to Friday, 10am to 5pm (AEST/AEDT) Call 1800 370 777 EMAIL US Questions? Email us your query and include your reference number. NAB.Customer.Support.Team@nab.com.au IMPORTANT INFORMATION This section contains Important Information relevant to the page you are viewing, but you can't see it because you have JavaScript disabled on your browser. Please enable JavaScript and come back so you can see the complete page. It's important that you read the Important Information in this section before acting on any information on this page. Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later. 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