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THIS WEBSITE USES COOKIES

The FSPO website uses cookies to enhance your experience, to provide social
media features and to analyse our traffic.

We use necessary cookies to make our website work. We also give users the option
to set optional analytics cookies to help us improve our website and to analyse
your visit to our website. We don't set optional cookies unless you enable them.
Selecting options on this cookies notice will set a cookie on your device to
remember your preferences.

We also share information about your use of our site with our social media and
analytics partners who may combine it with other information that you’ve
provided to them or that they’ve collected from your use of their services.

For more detailed information about the cookies we use, see our Cookies page
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Cookie declaration [#IABV2SETTINGS#] About
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Necessary cookies help make a website usable by enabling basic functions like
page navigation and access to secure areas of the website. The website cannot
function properly without these cookies.

NameProviderPurposeExpiryTyperc::aGoogleThis cookie is used to distinguish
between humans and bots. This is beneficial for the website, in order to make
valid reports on the use of their website.PersistentHTMLrc::cGoogleThis cookie
is used to distinguish between humans and bots. SessionHTML__cf_bmVimeoThis
cookie is used to distinguish between humans and bots. This is beneficial for
the website, in order to make valid reports on the use of their website.1
dayHTTP_cfuvidVimeoThis cookie is a part of the services provided by Cloudflare
- Including load-balancing, deliverance of website content and serving DNS
connection for website operators. SessionHTTPASPSESSIONID#www.fspo.iePreserves
users states across page requests.SessionHTTPCookieConsentCookiebotStores the
user's cookie consent state for the current domain1 yearHTTP

Preference cookies enable a website to remember information that changes the way
the website behaves or looks, like your preferred language or the region that
you are in.

We do not use cookies of this type.

We’d like to set Google Analytics cookies to help us to improve our website by
collecting and reporting information on how you use it. The cookies collect
information in a way that does not directly identify anyone. 

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generate statistical data on how the visitor uses the website.2
yearsHTTP_ga_#GoogleUsed by Google Analytics to collect data on the number of
times a user has visited the website as well as dates for the first and most
recent visit. 2 yearsHTTP_gatGoogleUsed by Google Analytics to throttle request
rate1 dayHTTP_gidGoogleRegisters a unique ID that is used to generate
statistical data on how the visitor uses the website.1 dayHTTPcollectGoogleUsed
to send data to Google Analytics about the visitor's device and behavior. Tracks
the visitor across devices and marketing channels.SessionPixel

Marketing cookies are used to track visitors across websites. We may use social
media or Google ads to inform users about our services. Tracking the
effectiveness of these ads allows us to improve our services to our customers
and stakeholders. These cookies collect information in a way that does not
directly identify anyone.

NameProviderPurposeExpiryTypelastExternalReferrer Meta Platforms, Inc.Detects
how the user reached the website by registering their last
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series of advertisement products such as real time bidding from third party
advertisers.3 monthsHTTP

Unclassified cookies are cookies that we are in the process of classifying,
together with the providers of individual cookies.

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Cookies are small text files which may be stored on your computer, tablet or
mobile device to store or retrieve information related to a website you visit.
They are used by websites to make a user's experience more efficient.

There are different types of cookies which have different purposes and last for
different periods of time. The law states that we can store cookies on your
device if they are strictly necessary for the operation of this site. For all
other types of cookies, we need your permission.

This site uses different types of cookies. Some cookies are placed by
third-party services that appear on our pages

You can at any time change or withdraw your consent from the Cookie Declaration
on our website.

Learn more about who we are, how you can contact us and how we process personal
data in our Privacy Statement

 

Cookie declaration last updated on 06.04.24 by Cookiebot

Our services are free.
We will never seek payment from you to progress a complaint.

 * About Us
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 * Making a Complaint
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I HAVE A COMPLAINT


WHAT SHOULD I DO FIRST?

1.You need to make a complaint to your provider before making a complaint to us.

Helpful information when making a complaint to the provider

2. If you are not satisfied with the response from your provider let us know

How to complain to us

3. Once you have completed this step you can submit your complaint to us

Online Complaint Form


HOW TO MAKE A COMPLAINT ABOUT A FINANCIAL SERVICE PROVIDER IN ANOTHER EEA
COUNTRY

FIN-NET is the Europe-wide network of financial ombudsmen and
consumer-complaints organizations - covering the 30 countries in the European
Economic Area. It is responsible for settling consumers' complaints in the area
of financial services out of court.


Find out more

Why the FSPO refers complaints to other European countries

LOOKING FOR INFORMATION ON YOUR CONSUMER RIGHTS OR PERSONAL FINANCE?


THE FINANCIAL SERVICES AND PENSIONS OMBUDSMAN IS AN INDEPENDENT, IMPARTIAL, FAIR
AND FREE SERVICE THAT HELPS RESOLVE COMPLAINTS FROM CONSUMERS, INCLUDING SMALL
BUSINESSES AND OTHER ORGANISATIONS, AGAINST FINANCIAL SERVICE PROVIDERS AND
PENSION PROVIDERS.

How to make a complaint to the FSPO
How we deal with your complaint
Overview of Complaints 2023

--------------------------------------------------------------------------------

Press Releases
27.03.24 Foilsíonn an OSAP Forléargas ar Ghearáin 2023
27.03.24 FSPO publishes Overview of Complaints 2023


Read our most recent decisions and digests

> Watch our information videos!
> 
> 
> How to make a complaint to the FSPO
> What happens when we receive your complaint
> What to expect during Dispute Resolution
> What to expect during the Investigation process


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ARCHIVE SITES

You can see previous websites here

Financial Services Ombudsman
Pensions Ombudsman

 

 

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