survey.medallia.ca
Open in
urlscan Pro
147.75.178.92
Public Scan
Submitted URL: https://click.e.manulife.com/?qs=5a9c78fd7a1946db369e8b0a3943d3e981bf3ebe98e880aef59736c4e72bdd46ab970cf8e35af55b0bea3594c9cc...
Effective URL: https://survey.medallia.ca/?e83xhy8ryn8x522vm39pht&scid=eml-ext::::::::8051481&rid=723588194
Submission: On November 23 via manual from US — Scanned from DE
Effective URL: https://survey.medallia.ca/?e83xhy8ryn8x522vm39pht&scid=eml-ext::::::::8051481&rid=723588194
Submission: On November 23 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
Name: surveyform — POST /?e83xhy8ryn8x522vm39pht
<form name="surveyform" action="/?e83xhy8ryn8x522vm39pht" method="post"><!-- react-empty: 4 -->
<div><!-- react-empty: 6 --><input type="hidden" name="is_embedded" id="is_embedded" value="false">
<header><a class="layout_skipNav" href="#content">Skip to Content</a>
<div class="layout_layoutContainer">
<div class="layout_mainHeader layout_clearfix">
<div class="layout_mainHeaderLeft">
<h1 class="layout_invisibleTitle" tabindex="0" aria-label="Survey"></h1><img id="pageLogo" class="layout_logo" src="https://global.cdn.survey.medallia.com/6f3060685048c924e8d5717402a97d308b07dc97" alt="Page_logo">
</div>
<div class="layout_mainHeaderRight"><span id="languageSelector" class=""><!-- react-empty: 17 --><input type="hidden" name="lang" id="activeLang" value="en"></span></div>
</div>
</div>
</header>
<div class="layout_layoutContainer"><input type="hidden" name="stay_main-pager" value="0"><input type="hidden" name="nodeId" value="surveycan1"><input type="hidden" name="ballotVer" value="8"><input type="hidden" name="currentPage"
value="0"><input type="hidden" name="defPgrAction" value="next"><!-- react-empty: 25 --></div>
<div role="main" id="content" class="layout_layoutContainer layout_layoutContainer_fadeInUp">
<fieldset class="questionBlock ratingGridQuestion ratingGridQuestion_hasOneRow">
<legend class="question_questionTitle" id="0"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
class="validation_caption">Required</span></span><span class="questionCaption">Thinking of your most recent contact centre experience, how likely are you to recommend Manulife to family or friends?</span></legend>
<div class="layout_answers">
<div class="table_table rowOption_rowOptionContainer ratingGridRow">
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="anchor_0_0">Not At All Likely</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="anchor_0_1">Extremely Likely</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_0" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="0 Not At All Likely" class="cellOption_input" data-mds-value="0" data-representative-value="0" name="onf_q_manulife_cc_ltr_sc10" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_1" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="1 Not At All Likely" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_manulife_cc_ltr_sc10" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_2" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_manulife_cc_ltr_sc10" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_3" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_manulife_cc_ltr_sc10" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_4" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_manulife_cc_ltr_sc10" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_5" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_manulife_cc_ltr_sc10" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_6" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_manulife_cc_ltr_sc10" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_7" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_manulife_cc_ltr_sc10" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_8" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_manulife_cc_ltr_sc10" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_9" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="9 Extremely Likely" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_manulife_cc_ltr_sc10" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_cc_ltr_sc10_10" aria-required="true"
aria-describedby="0 0_onf_q_manulife_cc_ltr_sc10___eIypk8" aria-label="10 Extremely Likely" class="cellOption_input" data-mds-value="10" data-representative-value="10" name="onf_q_manulife_cc_ltr_sc10" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<div class="longform_longformContainer questionBlock singleSelectQuestion lnf_hide">
<fieldset>
<legend class="question_questionTitle" id="1"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
class="validation_caption">Required</span></span><span class="questionCaption">What is the main reason for this rating?</span></legend>
<div class="longform_groupContainer">
<div class="layout_answers longform_group"><!-- react-text: 134 --><!-- /react-text -->
<ul class="group_group">
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-i-called-multiple-times-to-address-my-concern/question.">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_1" aria-describedby="1" aria-label="I called multiple times to address my concern/question."
class="option_input" data-mds-value="1" value="1" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I called multiple times to address my concern/question.</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-i-waited-a-long-time-before-being-connected-to-an-agent.">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_2" aria-describedby="1" aria-label="I waited a long time before being connected to an agent."
class="option_input" data-mds-value="2" value="2" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I waited a long time before being connected to an agent.</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-the-agent-i-spoke-to-could-not-address-my-question/concern.">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_3" aria-describedby="1" aria-label="The agent I spoke to could not address my question/concern."
class="option_input" data-mds-value="3" value="3" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">The agent I spoke to could not address my question/concern.</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-i-was-transferred-around-to-different-agents-before-my-question/concern-was-addressed.">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_4" aria-describedby="1"
aria-label="I was transferred around to different Agents before my question/concern was addressed." class="option_input" data-mds-value="4" value="4" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span
class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I was transferred around to different Agents before my question/concern was addressed.</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-i-had-trouble-hearing-the-agent.">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_5" aria-describedby="1" aria-label="I had trouble hearing the Agent." class="option_input"
data-mds-value="5" value="5" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I had trouble hearing the Agent.</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-i-had-trouble-understanding-the-agent.">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_6" aria-describedby="1" aria-label="I had trouble understanding the Agent." class="option_input"
data-mds-value="6" value="6" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I had trouble understanding the Agent.</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-i-was-told-that-someone-would-get-back-to-me-by-phone/email,-but-i-am-still-waiting-to-hear-back.">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_7" aria-describedby="1"
aria-label="I was told that someone would get back to me by phone/email, but I am still waiting to hear back." class="option_input" data-mds-value="7" value="7"
hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I was told that someone would get back to me by phone/email, but I am still waiting to hear back.</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-i-was-not-able-to-find-information-needed-on-the-website.">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_8" aria-describedby="1" aria-label="I was not able to find information needed on the website."
class="option_input" data-mds-value="8" value="8" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I was not able to find information needed on the website.</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-i-was-not-able-to-login-to-the-website-or-mobile-app.">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_9" aria-describedby="1" aria-label="I was not able to login to the website or mobile app."
class="option_input" data-mds-value="9" value="9" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I was not able to login to the website or mobile app.</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-my-claim-is-taking-too-long-to-process.">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_10" aria-describedby="1" aria-label="My claim is taking too long to process." class="option_input"
data-mds-value="10" value="10" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">My claim is taking too long to process.</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-i-had-questions-about-forms/processes">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_13" aria-describedby="1" aria-label="I had questions about forms/processes" class="option_input"
data-mds-value="13" value="13" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I had questions about forms/processes</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-other-(please-specify)">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_cc_contact_dissatisfaction_reason_alt_14" aria-describedby="1" aria-label="Other (please specify)" class="option_input"
data-mds-value="14" value="14" hidden-name="onf_q_manulife_cc_contact_dissatisfaction_reason_alt"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">Other (please specify)</span></div>
</div>
<div class="row_row">
<div class="cell_cell"></div>
<div class="cell_cell option_textfieldContainer">
<div aria-hidden="true" class="option_otherOptionTextfield option_otherOptionTextfield_isHidden"><span id="spl_q_manulife_cc_contact_dissatisfaction_reason_cmt"
class="validation_validationBlock otherOptionTextfield_textfieldValidationError otherOptionTextfield_textfieldValidationError_isHidden validationMessage validation_errorBlock"
aria-hidden="true"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span class="validation_caption">Error: This is required.</span></span><textarea
id="1_spl_q_manulife_cc_contact_dissatisfaction_reason_cmt_nu__AoN9jz" aria-required="true" aria-describedby="spl_q_manulife_cc_contact_dissatisfaction_reason_cmt" aria-label="Other (please specify)"
class="otherOptionTextfield_input input_textfield input_textarea" data-mds-value="" tabindex="-1" type="textarea" hidden-name="spl_q_manulife_cc_contact_dissatisfaction_reason_cmt"></textarea></div>
</div>
</div>
</div>
</div>
</li>
</ul>
</div>
</div>
</fieldset>
</div>
<div class="questionBlock textareaQuestion">
<fieldset>
<div class="question_questionTitle" id="2"><span class="questionCaption">Please share the reasons why you selected that rating.</span></div>
<div class="layout_answers">
<div class="textarea_textareaContainer layout_answer">
<div class="textarea_textareaContainerOverflowHidden"><textarea class="textarea_textarea" name="spl_q_manulife_cc_ltr_reason_cmt" id="spl_q_manulife_cc_ltr_reason_cmt" aria-labelledby="2"
aria-label="Comment box Please share the reasons why you selected that rating."></textarea></div>
</div>
</div>
</fieldset>
</div>
</div>
<nav class="layout_layoutContainer layout_layoutContainer_fadeIn">
<div class="navigationButtons_navigationButtonsContainer navigationButtons_navigationButtonsContainer_hasOneButton">
<div class="navigationButtons_pageButtonContainer"><button type="submit" class="nextButton button_button button_button_isPrimary _moveForwardButton_" id="buttonNext" value="Next" name="forward_main-pager"><span
class="button_buttonCaption">Next</span><i aria-hidden="true" class="medallicons_medallicons button_buttonArrowIcon"></i></button></div>
</div>
</nav>
<footer class="layout_layoutContainer layout_layoutContainer_fadeIn">
<div id="customfooter" class="customFooter">
<div>
<div class="layout_footer"> <i class="medallicons_medallicons layout_medalliaLogo"> </i>
<div class="layout_legalLinks"> <a href="https://www.manulife.com/en/legal.html" target="_blank" rel="external">Legal</a> <a href="https://www.manulife.ca/about-us/accessibility.html" target="_blank" rel="external">Accessibility</a>
<a href="https://www.manulife.com/en/privacy-policy/privacy-statement.html" target="_blank" rel="external">Online Privacy Statement </a>
<br><a href="https://www.manulife.ca/privacy-policies/statement-of-voiceprint-password-privacy.html" target="_blank" rel="external">Statement of Voiceprint Password Privacy</a>
<a href="https://surveysupport.medallia.com/s/?language=en_US" target="_blank" rel="external">Survey Support</a> </div>
</div>
</div><!-- react-empty: 269 -->
</div>
</footer>
</div>
</form>Text Content
Skip to Content RequiredThinking of your most recent contact centre experience, how likely are you to recommend Manulife to family or friends? Not At All Likely Extremely Likely 0 1 2 3 4 5 6 7 8 9 10 RequiredWhat is the main reason for this rating? * I called multiple times to address my concern/question. * I waited a long time before being connected to an agent. * The agent I spoke to could not address my question/concern. * I was transferred around to different Agents before my question/concern was addressed. * I had trouble hearing the Agent. * I had trouble understanding the Agent. * I was told that someone would get back to me by phone/email, but I am still waiting to hear back. * I was not able to find information needed on the website. * I was not able to login to the website or mobile app. * My claim is taking too long to process. * I had questions about forms/processes * Other (please specify) Error: This is required. Please share the reasons why you selected that rating. Next Legal Accessibility Online Privacy Statement Statement of Voiceprint Password Privacy Survey Support