www.egain.com Open in urlscan Pro
13.82.107.234  Public Scan

Form analysis
2 forms found in the DOM

GET https://www.egain.com/

<form method="get" action="https://www.egain.com/" class="header-searchform">
  <input type="search" name="s" autocomplete="off" value="" placeholder="Type then hit enter to search...">
</form>

GET https://www.egain.com/

<form method="get" action="https://www.egain.com/" class="mobile-searchform">
  <input type="search" name="s" autocomplete="off" placeholder="Search">
  <button type="submit" class="searchform-submit">
    <i class="icon icon-magnifier"></i>
  </button>
</form>

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 * Products
   * COLLABORATION
     * eGain Conversation Hub
     * eGain CallTrack
     * eGain Chat
     * eGain Virtual Assistant
     * eGain ClicktoCall
     * eGain Cobrowse
     * eGain Mail
     * eGain Notify
     * eGain Offers
     * eGain Social
   * INSIGHT
     * eGain Analytics Hub
     * eGain IVR Analytics
   * KNOWLEDGE + AI
     * eGain Knowledge Hub
     * eGain Knowledge for Contact Centers
     * eGain Knowledge for Self-Service
     * eGain Virtual Assistant
     * eGain Virtual Assistant for Agents
     * eGain Sales Advisor
   * SERVICES
     * eGain Consulting
     * eGain University
   * MORE
     * eGain Cloud AlwaysOn
   * EDITIONS
     * eGain Knowledge Hub for Adobe
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Apple Business Chat
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
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     * Financial Services
     * Government
     * Healthcare
     * Health Insurance
     * P&C Insurance
     * Outsourcers
     * Retail
     * Tech Industry
     * Telecom
     * Travel & Hospitality
     * Utilities
   * ORGANIZATIONS
     * Contact Centers
     * eCommerce
     * eService
     * Helpdesks
     * IT
     * Marketing
   * EDITIONS
     * eGain SmartIVR
     * eGain Telehealth
     * eGain Virtual Financial Coach
 * Resources
   * LIBRARY
     * Articles
     * Blogs
     * Research
     * Videos
     * White Papers
     * Customer Success
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
   * DEVELOPER COMMUNITY
     * eGain Developer Central
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Marketplace
   * TOPICS
     * Chat
     * Cloud Software
     * Customer Service Software
     * Digital Transformation
     * Digital CX
     * Knowledge Management
     * Knowledge Management System
 * Success
   * CUSTOMERS
     * Customer Success
   * AWARDS
     * Analyst Recognition
     * Awards
 * Support
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain Managed Services
 * Partners
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Community
     * Partner Locator
     * Partner Deal Registration Form
     * eGain Marketplace
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     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
   * EDITIONS
     * eGain Knowledge Hub for Adobe
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
 * Company
   * MANAGEMENT
     * Board of Directors
     * Executive Team
   * INVESTOR RELATIONS
     * Investors
     * Annual Reports
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     * Careers
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     * Analyst Recognition
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 * eGain Knowledge Hub™ now available for Cisco Webex Contact Center

HOME


EGAIN KNOWLEDGE HUB™ NOW AVAILABLE FOR CISCO WEBEX CONTACT CENTER


EMBEDDED IN THE CISCO WEBEX CONTACT CENTER AGENT DESKTOP, EGAIN KNOWLEDGE HUB
FOR CISCO WEBEX CONTACT CENTER DELIVERS PROACTIVE KNOWLEDGE AND AI
CONVERSATIONAL GUIDANCE TO EMPOWER CONTACT CENTER AGENTS

Sunnyvale, CA (June 10, 2022): eGain (NASDAQ: EGAN), a leading cloud platform
provider for customer engagement automation, today announced that its
award-winning solution for knowledge management—eGain Knowledge Hub™— is now
integrated with Cisco Webex Contact Center.

“One of the top three drivers of customer service success is agent knowledge.
The early days of knowledge management focused on streamlining access to curated
content. Now, machine learning, natural language search, intent derivation, and
personalization enable agents to access journey-specific content in the context
of their actions and comply with regulatory policy,” wrote Kate Leggett, VP and
Principal Analyst for Forrester in a blog post on knowledge management, dated
August 18, 2020.

Infused with AI and analytics, eGain Knowledge Hub for Cisco Webex Contact
Center empowers all agents to solve omnichannel customer queries with
personalized answers and conversational guidance served inside the Cisco WCC
agent desktop, slashing training needs and ensuring compliance. The hub
federates knowledge from multiple sources and guides agents through the customer
conversation based on the context, agent experience level, and the interaction
channel. It also helps deliver wow self-service across omnichannel touchpoints,
including IVR. Rich analytics and machine learning enable intent inference and
provide actionable insights to optimize knowledge adoption, relevance, and
performance.

“Proactive, guided knowledge turns all service agents into super agents. It is
no wonder that Knowledge Management is Gartner’s #1 technology recommendation
for customer service leaders in 2022,” said Ashu Roy, eGain CEO. “We are excited
about offering our top-rated knowledge solution in the Cisco ecosystem.”


MORE INFORMATION

 * eGain for Cisco Webex Contact Center™
 * eGain Knowledge Hub™
 * eGain Customer Engagement Suite™
 * eGain Innovation in 30 Days™


ABOUT EGAIN

Infused with AI, our knowledge-powered software automates digital-first
experiences for enterprises and government agencies. Pre-connected with leading
CRM and contact center systems, the eGain platform delivers quick value and easy
innovation with virtual assistance, customer self-service, and modern agent
desktop tools. Visit www.egain.com for more info.

eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Corporation in the United States
and/or other countries. All other company names and products mentioned in this
release may be trademarks or registered trademarks of the respective companies.

MKR Investor Relations
Michael Messner
Phone: 408 636 4514
Email: press@egain.com




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