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INTERNET SUPPORT

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Internet Performance


INTERNET PERFORMANCE AND TROUBLESHOOTING

 * Internet Speed Test
 * Speed test results FAQs
 * What internet speed do I need?
 * Understanding real-world speed test results
 * Troubleshoot slow internet
 * Internet or phone service not working
 * Upgrade your service
 * Optimize your internet speed for multiple users
 * Gaming hub
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 * How to perform a line test

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Wireless (WiFi)


WIFI SETUP AND TROUBLESHOOTING

 * 2.4 GHz vs. 5 GHz WiFi
 * Connect a wireless device to your network
 * Enable WiFi on a laptop
 * Enable WiFi on your modem
 * Home network security hub
 * Home WiFi security
 * How to change your WiFi password
 * How to set up a guest network
 * Improving WiFi signal in your home
 * Use WPS button to connect to WiFi
 * What is a WiFi hotspot?
 * What to do about a weak security notice
 * WiFi extenders
 * WiFi security types
 * WiFi troubleshooting
 * Wireless adapters

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Modems/Routers


LEARN ABOUT YOUR CENTURYLINK MODEM

 * Modem setup
 * CenturyLink compatible modems
 * How to reboot your modem
 * Is it a modem or a router?
 * Guide to the modem lights
 * Upgrade or replace your modem
 * How to return a CenturyLink modem
 * Newest CenturyLink modems
 * How to reset your modem to default settings
 * Retired CenturyLink modems

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CenturyLink Email


TOP CENTURYLINK EMAIL TOPICS


CENTURYLINK EMAIL UPDATES

We have recently updated our email system. If you have not yet signed in since
the update, please note that you will be asked to provide your email and/or
mobile phone number for easy password recovery. Just follow the steps to do this
and then enjoy your new email experience.
 

IMPORTANT: If you are using a mail client, you will need to sign in to that
application and check the server settings on your device to make sure they
follow the information shown in the table. FAQs > 


Incoming Server (choose POP or IMAP) POP: pop.centurylink.net, Port: 995,
Security: SSL
IMAP: mail.centurylink.net, Port: 993, Security: SSL Outgoing Server
SMTP: smtp.centurylink.net, Port: 587, Security: TLS if available

 * How to change your CenturyLink email password
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 * Set up your email on iOS
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How to Install McAfee

Secure WiFi Support

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FIBER INTERNET

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 * How fiber internet is installed
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 * How much does fiber internet cost?
 * How to get fiber internet
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 * What is fiber internet?

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More Internet Topics


MORE INTERNET TOPICS

 * Add a second internet line
 * What is broadband internet?
 * Rural internet options
 * Internet service providers 101
 * Browser support
 * Secure WiFi
 * What is DSL?
 * CenturyLink DNS

 * Order and set up your static IP address
 * Static IP FAQs
 * Static IP setup for SmartNID
 * Troubleshoot a wrong IP address

Videos


INTERNET AND WIFI SUPPORT VIDEOS

5 tips to boost WiFi speed

Stay connected with centurylink.net



Guide to the modem lights (tower-style modems)

Troubleshooting slow internet

Browse all internet and WiFi videos
FAQ


FREQUENTLY ASKED QUESTIONS ABOUT INTERNET SUPPORT


HOW DO I CHECK FOR OUTAGES?

If your internet or phone service isn’t working, you can check for outages using
the CenturyLink outage tool. 


HOW DO I RETURN MY MODEM?

If you need to return your modem to CenturyLink, sign in as a guest on the UPS
site, pack your modem following these instructions, then drop off the box off at
any authorized UPS Shipping Center location near you.


CAN I BRING MY OWN MODEM?

We highly recommend using one of our certified or recommended WiFi modems. If
your modem is not on the CenturyLink recommended modem list, it’s either
a retired CenturyLink device or a third-party modem.


SHOULD I USE 2.4 GHZ OR 5 GHZ WIFI?

The difference between 2.4 GHz and 5 GHz WiFi comes down to speed and range. Use
5 GHz for a device closer to the router and 2.4 GHz for a device farther from
the router. 


HOW DO I CHANGE MY WIFI PASSWORD?

You can change your WiFi password from the CenturyLink app (for some modem
models) or from your secure modem settings, which you can access on a computer
or other connected device.

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outages. Please be patient as it can take several seconds to search.

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You might be having issues because of a problem with your modem, internet or
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