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Submitted URL: https://support.microsoft.com/en-us/office/manage-your-call-settings-in-teams-456cb611-3477-496f-b31a-6ab752a7595f#:~:text=Set...
Effective URL: https://support.microsoft.com/en-us/office/manage-your-call-settings-in-teams-456cb611-3477-496f-b31a-6ab752a7595f
Submission: On May 06 via api from US — Scanned from NL
Effective URL: https://support.microsoft.com/en-us/office/manage-your-call-settings-in-teams-456cb611-3477-496f-b31a-6ab752a7595f
Submission: On May 06 via api from US — Scanned from NL
Form analysis
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Text Content
Related topics × Call and device topics Make calls * Start a call from a chat * Use the dial pad * Answer a call * New calling experience * Add someone to a call * Make multiple calls at the same time * Put a call on hold * Transfer a call * Park a call * Use end-to-end encryption Manage calls * Manage call queue and greetings * Manage calls * Call forwarding, call groups, and simultaneous ring * Merge calls * Share a phone line with a delegate * Check your voicemail * View or add contacts * View your call history * Manage your support call queue Teams devices * Get started with Microsoft Teams Rooms * Use certified Teams devices * Teams phones * Teams displays * Teams panels Learn more about devices * Broadcasting audio and video from Teams with NDI * Identify in-room participants with Teams Intelligent Speakers * Use the MacBook Pro Touch Bar * Connect third-party devices to Teams * Use a room remote to control a Teams Room device * Connect a Teams display or desk phone to Teams Windows desktop * Use Surface Hub for a call * Use Apple CarPlay to make calls We use optional cookies to improve your experience on our websites, such as through social media connections, and to display personalized advertising based on your online activity. If you reject optional cookies, only cookies necessary to provide you the services will be used. You may change your selection by clicking “Manage Cookies” at the bottom of the page. Privacy Statement Third-Party Cookies Accept Reject Manage cookies Skip to main content Microsoft Support Support Support * Home * Microsoft 365 * Office * Windows * Surface * Xbox * Deals * More * Buy Microsoft 365 * All Microsoft * GLOBAL * Microsoft 365 * Teams * Windows * Surface * Xbox * Deals * Small Business * Support * Software Software * Windows Apps * AI * Outlook * OneDrive * Microsoft Teams * OneNote * Microsoft Edge * Skype * PCs & Devices PCs & Devices * Computers * Shop Xbox * Accessories * VR & mixed reality * Phones * Entertainment Entertainment * Xbox Game Pass Ultimate * PC Game Pass * Xbox games * PC games * Windows digital games * Movies & TV * Business Business * Microsoft Cloud * Microsoft Security * Dynamics 365 * Microsoft 365 for business * Microsoft Power Platform * Windows 365 * Microsoft Industry * Small Business * Developer & IT Developer & IT * Azure * Developer Center * Documentation * Microsoft Learn * Microsoft Tech Community * Azure Marketplace * AppSource * Visual Studio * Other Other * Microsoft Rewards * Free downloads & security * Education * Virtual workshops and training * Gift cards * Students and parents deals * Licensing * Microsoft Experience Center * View Sitemap Search Search for help * No results Cancel Sign in to your account Sign in Sign in with Microsoft Sign in or create an account. Hello, Select a different account. You have multiple accounts Choose the account you want to sign in with. * Microsoft Teams support * Topics * Meetings * Chat * Notifications & settings * Teams & channels * Calls & devices * Files * Apps & services * Quick start * Chat * Group chat * Notifications * Teams * Channels * Calls * Files * Apps * Loop components * What's new * Video training * Troubleshoot * More resources * Here in Teams * Accessibility * Teams features by platform * Microsoft Teams (free) * Community forums * Tech community blog * Instructor-lead training * For admins and IT pro * For Education * Install Microsoft 365 Related topics Call and device topics Make calls * Start a call from a chat * Use the dial pad * Answer a call * New calling experience * Add someone to a call * Make multiple calls at the same time * Put a call on hold * Transfer a call * Park a call * Use end-to-end encryption Manage calls * Manage call queue and greetings * Manage calls * Call forwarding, call groups, and simultaneous ring * Merge calls * Share a phone line with a delegate * Check your voicemail * View or add contacts * View your call history * Manage your support call queue Teams devices * Get started with Microsoft Teams Rooms * Use certified Teams devices * Teams phones * Teams displays * Teams panels Learn more about devices * Broadcasting audio and video from Teams with NDI * Identify in-room participants with Teams Intelligent Speakers * Use the MacBook Pro Touch Bar * Connect third-party devices to Teams * Use a room remote to control a Teams Room device * Connect a Teams display or desk phone to Teams Windows desktop * Use Surface Hub for a call * Use Apple CarPlay to make calls MANAGE YOUR CALL SETTINGS IN TEAMS Teams Microsoft Teams More...Less To change your settings, select Settings and more next to your profile picture at the top of Teams and then choose Settings. There are a few different places with call settings: General, Devices, and Calls. Note: If you don't see Calls on the left side of Teams, talk to your IT admin. ADD AND REMOVE DELEGATES To manage who can make and receive calls on your behalf, select Settings and more next to your profile picture at the top of Teams and then choose Settings > General. Find the Delegation section and choose Manage delegates. There you can see who you're a delegate for, and add and remove your own delegates. When you add someone as a delegate, you'll see some permissions settings. If you want, you can enable your delegates to make and receive calls on your behalf, as well as let them change your call and delegate settings. Learn more about delegates here. CHANGE YOUR DEFAULT MIC, SPEAKER, OR CAMERA To select the mic, speaker, and camera you want Teams to use for calls and meetings, select Settings and more next to your profile picture at the top of Teams and then choose Settings > Devices. Under Audio devices, pick the speaker and mic you want Teams to use by default. Under Camera, select the camera you want Teams to use, and see a preview of that camera's video. If you have multiple certified devices connected to your computer, you can set one as your secondary ringer, which means it'll ring when a call comes in. Answer incoming calls on any device—not just the ones that ring. MAKE A TEST CALL To make a test call, select Settings and more next to your profile picture at the top of Teams and then choose Settings > Devices. Choose Make a test call under Audio devices. In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes. Notes: * The test call feature is only available in English for now. Additional languages are coming soon. * We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft. * The test call feature is currently only available in Teams desktop app for Windows and Mac. * This feature is unavailable for Government High Cloud and Department of Defense tenants using the Teams desktop app for Windows and Mac. SET YOUR CALL ANSWERING RULES To set your call answering rules, select Settings and more next to your profile picture at the top of Teams and then choose Settings > Calls. Choose how you want Teams to handle your incoming calls in the section for Call answering rules. Select Forward my calls if that's what you want to do. If you want simultaneous ring, click Calls ring me and select others under Also ring. Choose what to do with calls that go unanswered under If unanswered. ADJUST YOUR VOICEMAIL SETTINGS To change your voicemail settings, select Settings and more next to your profile picture at the top of Teams and then choose Settings > Calls. In the Voicemail section, click Configure voicemail. That's where you'll find all your voicemail settings. VOICEMAIL GREETING To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message. CALL ANSWER RULES To change how calls are handled once they reach your voicemail, go to Call answer rules. By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options, though: * Let the caller record a message. * Let the caller record a message or be transferred to someone else. * End the call without playing your greeting. * Play your greeting and end the call. * Transfer the call to someone else. If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred? DEFAULT GREETING LANGUAGE Change your default greeting language by selecting the language you want under Greeting language. TEXT-TO-SPEECH VOICEMAIL GREETING To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting. Note: If you've recorded a greeting, it'll override the text-to-speech option. OUT OF OFFICE VOICEMAIL GREETING Type your out of office greeting in Your custom out of office greeting under Text-to-speech customized greeting, then choose when you'd like it to play under Out of office greeting. CHOOSE RINGTONES To set your preferred ringtones, select Settings and more next to your profile picture at the top of Teams and then choose Settings > Calls. There, under Ringtones, you can choose separate ringtones for your normal calls, forwarded calls, and delegated calls so you're able to tell them apart. TURN ON TEXT TELEPHONE (TTY) Select Settings and more next to your profile picture at the top of Teams and then choose Settings > Calls. In the Accessibility section, click Turn on TTY mode. TURN ON/OFF CALL APP POP-UPS IN BROWSER If enabled by your IT admin, you can choose to receive PSTN calls on third party apps that automatically open in your default web browser. To adjust this setting in Teams: 1. Select Settings and more > Settings. 2. Select Calls. 3. Under Open apps in browser, turn the toggle on or off. Note: This setting is only available if enabled by your IT admin. MANAGE BLOCKED NUMBERS To view and manage the numbers you've blocked, select Settings and more next to your profile picture at the top of Teams and then choose Settings > Privacy. Select Edit blocked contacts under Blocked contacts to see any numbers you've blocked and remove them from the list. To block anonymous calls, select Block calls with no caller ID. MANAGE CALL QUEUE NOTIFICATIONS If you're a call queue agent, you can turn notifications off or on for each of your queues. Go to Settings > Calls, and scroll down to Call queues to see a list of your queues. Click the toggle switch next to each queue to turn notifications on or off. SUBSCRIBE RSS FEEDS NEED MORE HELP? WANT MORE OPTIONS? Discover Community Explore subscription benefits, browse training courses, learn how to secure your device, and more. Microsoft 365 subscription benefits Microsoft 365 training Microsoft security Accessibility center Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Ask the Microsoft Community Microsoft Tech Community Windows Insiders Microsoft 365 Insiders WAS THIS INFORMATION HELPFUL? Yes No Thank you! Any more feedback? (The more you tell us the more we can help.) Can you help us improve? (The more you tell us the more we can help.) What affected your experience? Resolved my issue Clear instructions Easy to follow No jargon Pictures helped Other Didn't match my screen Incorrect instructions Too technical Not enough information Not enough pictures Other Any additional feedback? 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