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Post Journey

Based on your journey experience, how likely are you to recommend Air India
Express to your friends and family on a scale of 0-10?

0
1
2
3
4
5
6
7
8
9
10
Least likely
May be
Most likely

What does your rating relate to the most?

We're sorry.. What should we improve?

What should we focus on?

Awesome.. What did you enjoy the most?

COVID-19 On-ground Safety Measures



Airline staff protective equipment


Airline staff support


Boarding/ Arrival safety procedures


Safety measures during pre-flight/ post flight


Safety measures on baggage drop/ collection


Social distancing check-in


Social distancing boarding


COVID-19 In-flight Safety Measures



Crew protective equipment


Flight hygiene and sanitation


Meals hygiene and service


Safety announcement


COVID-19 Safety Measures



Safety measures during pre-flight / post flight


Airline staff/crew safety gear (masks)


Flight hygiene and sanitation


Meals hygiene and service


Flight On-Time Performance



Flight On-Time


Flight Delay


Delay Management at Airport


Delay Management Inflight


Flight Cancellation / Re-scheduling


Counter Check-in Experience



Airline Staff Support


Special Assistance - wheelchair, pregnant guests etc


Queue Management


Speed and Efficiency


Kiosk Check-in Experience


Self-Baggage Drop Facility


Excess Baggage Pricing / Seat Pricing


Boarding Experience



Signages


Announcements


Timeliness of Boarding


Boarding Sequence (Zone boarding like zone 1,2,3)


Priority Boarding


Special Assistance - wheelchair, pregnant guests etc.


Cabin Crew Services



Grooming


Announcements


On-board Service efficiency


Courtesy & Attentiveness


Attentiveness


Guest Engagement


Cockpit Crew (Pilot) services



Announcements


Grooming


Timely Information


Landing/ Take off experience


Cabin Environment



AirFlix In-flight Entertainment


Cabin Comfort (eg: lighting, air-conditioning etc.)


Cabin Cleanliness


Cabin amenities (eg: Menu card, Magazines etc)


Seat comfort (eg: Seat Reclination, Hand rest)


Seat Pitch/ Seat distance


Lavatory Cleanliness


Meals



Choice of menu


Quality and Taste


Pricing


Portion


Availability of menu Items


Temperature


Meal not served/Wrong meals served


Payment Options and Ease


Baggage Handling



Overall Collection Time


Baggage Condition


Airline staff support


Priority Baggage Delivery (Express Baggage)


Customer Support (Chatbot, Social media, Email and Call Center)



Call Center Support (Connection, Resolution time)


Tia Chatbot/ Live Chat Support (Response time, Resolution time)


Social Media Support (Response time, Resolution time)


Email Support (Response time, Resolution time)



Please select all that are applicable



Please select the rating on a scale of 0-10


L1 drivers
Counter Check-in Experience

Boarding Experience

Baggage Handling

Connecting flight

Customer Support (Chatbot, Social media, Email and Call Center)

Flight On-Time Performance

Cabin Environment

Cabin Crew Services

Meals

Inflight payment

Cockpit Crew (Pilot) Services

COVID-19 On-ground Safety Measures

COVID-19 In-flight Safety Measures

COVID-19 Safety Measures


L2 Drivers

Airline staff support


Special assistance - wheelchair, pregnant guests etc


Queue management


Speed and efficiency


Kiosk check-in experience


Self-baggage drop facility


Excess baggage pricing / Seat pricing


Signages


Announcements


Timeliness of boarding


Boarding sequence (Zone boarding like zone 1,2,3)


Priority boarding


Special assistance - wheelchair, pregnant guests etc.


Overall collection time


Baggage condition


Baggage delivery


Priority baggage delivery (express baggage)


Information clarity


Overall waiting time


Airline staff support (at Airport)


Call Center Support (Connection, Resolution time)


Tia Chatbot/ Live Chat Support (Response time, Resolution time)


Social Media Support (Response time, Resolution time)


Email Support (Response time, Resolution time)


Flight On-Time


Flight delay


Delay management at airport


Delay management inflight


Flight cancellation / re-scheduling


Cabin comfort (eg: lighting, air-conditioning etc.)


Cabin amenities (eg: Menu card, Magazines etc)


Cabin cleanliness


Seat comfort ( eg: Seat Reclination, Hand rest)


Seat Pitch/ Seat distance


Lavatory cleanliness


Grooming


Announcements


On-board Service efficiency


Courtesy


Attentiveness


Guest Engagement


Selection


Quality and taste


Pricing


Portion


Availability


Temperature


Order accuracy (pre-booked meals)


Payment options


Transaction speed


Ease of transaction


Announcements


Grooming


Timely information


Landing/ Take off experience


Airline staff protective equipment


Airline staff support


Boarding/ Arrival safety procedures


Safety measures during pre-flight/ post flight


Safety measures on baggage drop/ collection


Social distancing check-in


Social distancing boarding


Crew protective equipment


Flight hygiene and sanitation


Meals hygiene and service


Safety announcement


Payment options and ease


Safety measures during pre-flight / post flight


Airline staff/crew safety gear (masks)


Flight hygiene and sanitation


Meals hygiene and service


AirFlix In-flight Entertainment


Choice of menu


Availability of menu Items


Meal not served/Wrong meals served


Courtesy & Attentiveness


Department

GS


GS-Arrival


Network


Customer Happiness


OCC


Inflight Operations


CCD


ENG


Pilots


RR


Ancillary


Marketing


Flight Operations


COVID-19


Catering


Connecting flight



Information clarity


Overall waiting time


Airline staff support (at Airport)


Inflight payment



Payment options


Transaction speed


Ease of transaction


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