support.squarespace.com Open in urlscan Pro
104.16.53.111  Public Scan

Form analysis
3 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query" placeholder="Search"
    aria-label="Search" autocomplete="off">
  <input type="submit" name="commit" value="Search">
</form>

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query" placeholder="Search"
    aria-label="Search">
  <input type="submit" name="commit" value="Search">
</form>

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query" placeholder="Search"
    aria-label="Search">
  <input type="submit" name="commit" value="Search">
</form>

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Please be aware that in instances where Squarespace is merely the Registrar and
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Malware, or malicious software, are programs designed to disrupt, damage, or
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• Visit our Terms of Service and Acceptable Use Policy to review our policies
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Phishing is a type of fraud that attempts to deceive users into sharing
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Where phishing attempts to deceive users into sharing sensitive information,
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To learn more about reporting other suspicious domain activity to Squarespace,
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• Visit our Terms of Service and Acceptable Use Policy to review our policies
about abuse and fraudulent or illegal activity.


REPORT SPAM

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Spam encompasses any unsolicited bulk emails sent without the recipient's
consent. This includes “spamvertising” and sending emails that violate the
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To learn more about reporting other suspicious domain activity to Squarespace,
visit Reporting domain name abuse.

Before you begin:
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• Visit our Terms of Service and Acceptable Use Policy to review our policies
about abuse and fraudulent or illegal activity.
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REPORT WHOIS CONTACT INACCURACY

Squarespace Domains LLC and Squarespace Domains II LLC are committed to
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Domain owners are required to keep their Whois records up-to-date. Inaccurate,
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To learn more about reporting other suspicious domain activity to Squarespace,
visit Reporting domain name abuse.

Before you begin:
• Ensure the domain you're reporting to us is registered and managed through
Squarespace.
• Visit our Terms of Service and Acceptable Use Policy to review our policies
about abuse and fraudulent or illegal activity.
Squarespace respects intellectual property rights and expects its users to do
the same. Squarespace responds expeditiously to claims of trademark infringement
committed using the Services. To submit a notice of claimed trademark
infringement, you will need to submit a notice of infringement using the form
below.

Please be aware that in instances where Squarespace is merely the Registrar and
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and the content does not reside on Squarespace’s servers; you will need to
resolve the claimed trademark infringement directly with the site owner or the
web hosting service provider.

Squarespace's response to notices of alleged trademark infringement may include
the removal or restriction of access to allegedly infringing material. Please
note that information provided in a notice of trademark infringement may be
forwarded to the user who posted the allegedly infringing content or the site
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Please complete all required fields.
#
#
Squarespace Scheduling is now officially Acuity Scheduling. For help setting up
appointments, search “Acuity”, or find related guides under “Acuity Scheduling”.
#
#
Please use this form to submit a request regarding a deceased Squarespace
customer’s site or Acuity Scheduling account. Our deepest condolences go out to
you and your family during this time, and we appreciate your patience as we work
through your request.

Due to privacy concerns and restrictions, we unfortunately can't provide you
with administrative control of the site. However, if an immediate family member
or legal representative completes the form below, we may be able to grant
Billing permissions so the site can remain active or cancel any active
subscriptions.

Note that Billing permissions don't include the ability to edit the site's
content. You can read more about this here.

A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited.
However, we can cancel or remove the site.

A note regarding Acuity Scheduling accounts: Granting billing permissions is not
possible on Acuity accounts without a Squarespace login. However, we can cancel
or remove the account.
Submit a request about a deceased customer's account
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Any comments, requests, or concerns we should know?
Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport,
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documents.
• Any additional documents, such as Legal Representation documentation.

{ "top::memberareas:billingsignup":"New Release Team (Chat)",
"top::memberareas:creatingmemberareas":"New Release Team (Chat)",
"top::memberareas:managingmemberareas":"New Release Team (Chat)",
"top::courses:billing":"New Release Team (Chat)", "top::courses:editing":"New
Release Team (Chat)", "top::courses:managingmembers":"New Release Team (Chat)",
"top::media:video-storage":"New Release Team (Chat)",
"top::project:projects":"New Release Team (Chat)", "top::project:invoices":"New
Release Team (Chat)", "top::project:formsubmissions":"New Release Team (Chat)" }
Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EST.
Messages sent outside these hours will receive a response within 12 hours.
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{"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US
&
Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2022-10-31T08:17:58Z","intervals":[{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640}]},{"id":360000418191,"name":"Social
Team Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account
Management VIP Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live
Chat Business Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2024-08-08T17:12:11Z","intervals":[{"start_time":1140,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995587746445,"name":"Live
Chat AUS/NZ Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2024-08-08T17:12:22Z","intervals":[{"start_time":1140,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":18405093826701,"name":"[Inactive]
Live Chat Acuity Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2023-08-10T16:06:56Z","updated_at":"2024-04-29T14:57:38Z","intervals":[{"start_time":1680,"end_time":2610},{"start_time":3120,"end_time":4050},{"start_time":4560,"end_time":4920},{"start_time":5220,"end_time":5340},{"start_time":5400,"end_time":5490},{"start_time":6000,"end_time":6360},{"start_time":6420,"end_time":6600},{"start_time":6660,"end_time":6780},{"start_time":6840,"end_time":6930},{"start_time":7440,"end_time":8370}]},{"id":21322019776781,"name":"Email
- IntouchCX (COSO-3757)","time_zone":"Eastern Time (US &
Canada)","created_at":"2023-11-14T14:54:21Z","updated_at":"2024-04-29T14:59:04Z","intervals":[{"start_time":960,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":7980}]},{"id":21322160612877,"name":"Email
- 24/7 teams (COSO-3757)","time_zone":"Eastern Time (US &
Canada)","created_at":"2023-11-14T14:59:39Z","updated_at":"2024-04-29T14:59:13Z","intervals":[{"start_time":0,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640},{"start_time":8640,"end_time":10080}]},{"id":25217370917901,"name":"Product
Support Business Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2024-03-21T17:12:42Z","updated_at":"2024-05-07T11:37:22Z","intervals":[{"start_time":1620,"end_time":2700},{"start_time":3060,"end_time":4140},{"start_time":4500,"end_time":5580},{"start_time":5940,"end_time":7020},{"start_time":7380,"end_time":8460}]},{"id":26294188481165,"name":"Live
Chat - Acuity CUSU HVCS (COSO-4219)","time_zone":"Eastern Time (US &
Canada)","created_at":"2024-04-29T14:59:37Z","updated_at":"2024-08-08T17:12:31Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":28799929362829,"name":"Live
Chat - Acuity","time_zone":"Eastern Time (US &
Canada)","created_at":"2024-07-29T17:52:26Z","updated_at":"2024-08-08T17:12:40Z","intervals":[{"start_time":1680,"end_time":2520},{"start_time":3120,"end_time":3960},{"start_time":4560,"end_time":5400},{"start_time":6000,"end_time":6840},{"start_time":7440,"end_time":8280}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}
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