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DEPOSIT £10, BET £10 & GET £25 FREE BET + 20 FREE SPINS ON BOOK OF DEAD DEPOSIT
CODE: SKC04
Join Now
Standard Offer Terms: New players only. Min $/€/£ 10 qualifying bets, stake not
returned. Free bet - one-time stake of $/€/£ 25, min odds 1.5, stake not
returned. 1X wager the winnings. Wager from real balance first. Wager calculated
on bonus bets only. Max conversion: $/€/£ 200. Valid for 7 Days from issue.
Opt-in Required. Wager from real balance first. 50X wager the bonus.
Contribution varies per game. selected games only. Wager calculated on bonus
bets only. Bonus valid 14 Days from receipt/ free spins valid for 7 days from
issue, Free Spins max conversion is $/€/£20. Max conversion: 3x the bonus
amount. Excluded Skrill and Neteller deposits. Withdrawal requests voids all
active/pending bonuses. Valid during 7th Feb, 2023-31st Dec, 2023 23.59 GMT Full
Terms Apply.
1 Register with Q88bets
2 Deposit a minimum £10 using deposit code SKC04
3 Wager your deposit amount to receive your free bet
Join Now
PROMOTIONAL TERMS AND CONDITIONS
* The above offer is valid during 7th Feb, 2023- 31st Dec, 2023 23:59 GMT; and
is valid once per account.
* Minimum deposit is £10
* Deposit a minimum £10 using deposit code SKC04, bet £10 & Get a £25 Free Bet
+ 20 Free Spins on Book of Dead.
* By using the code SKC04, a player opts in to the promotion and general terms
and conditions
* Any player can receive up to 5 (five) registration bonuses on the
Progressplay Network
* The Bonuses cannot be withdrawn. All winnings generated from wagering the
Bonuses will be credited to your bonus balance.
* The wagering requirement for the offer is 50x
* Only wagers made with Bonus Funds after the first successful deposit will
contribute towards the wagering requirement.
* Wagering occurs on real balance first.
* Winnings from the bonus will be capped at 3 (three) times, or in case of Free
Spins £20.
* The offer is valid only if a player registers through this page.
* Q88Bets reserves the right to alter, cancel, modify, or even suspend any
offer or promotion any any time without prior notice with respect to any free
spins or bonus, wherever applicable, that is yet to be provided to a player.
Any free spins or bonus, wherever applicable, given prior to the change will
remain unaffected. The terms and conditions and the bonus policy present at
the time of sign up will be strictly applicable to any bonus or free spin,
wherever applicable, received against the promotion.
Full Terms and Conditions
TERMS & CONDITIONS
A. General
1. The Site is operated by ProgressPlay Ltd (the "Company"), with registered
address at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St.
Julians, STJ3154, Malta. The Company is licensed and regulated in Great
Britain by the Gambling Commission under account number 39335. Gambling can
be addictive. Play responsibly.
2. These terms and conditions ("Terms and Conditions") govern your ("You",
"Your" or "Player") use of the online and mobile gaming services provided to
You by the Company. These Terms and Conditions should be read carefully by
You in their entirety prior to Your use of the Services. Please note that
these Terms and Conditions constitute a legally binding agreement between
You and the Company.
3. These Terms and Conditions incorporate the Company's privacy policy and the
Betting Rules. By agreeing to these Terms and Conditions You confirm that
You also accept and agree to the Company's privacy policy and the Betting
Rules (You can review the Company's privacy policy by clicking here and
review the Company's Betting Rules by clicking here.)
B. Definitions
1. In these Terms and Conditions, the following words and phrases shall (unless
the context otherwise requires) have the meanings set out beside them:
* £ - shall mean the currency with which You registered Your Account.
* "Account" shall mean a personal account opened by an individual, solely
for such individual to enable such individual to play the Games at the
Site.
* "Bet" shall mean a bet placed by You on an Event.
* "Company Network" shall mean the official list of the Sites regulated by
the United Kingdom Gambling Commission that can be found here.
* "Games" shall mean any of the games made available on the Site including
Events.
* "Event" shall mean any event upon which a Bet is available on the Site.
* "Restricted Territories" shall mean any jurisdiction which is not the
United Kingdom.
* "Services" shall mean the Company's Games and any other services and
activities offered at the Site.
* "Complaint" shall mean an expression of dissatisfaction in relation to the
Services provided as stated in chapter O below.
* "Dispute" shall mean a Complaint that has not been resolved by the Company
as set out in these Terms and Conditions within the initial 8 week period
stated in chapter O below.
* "Site" shall mean any website and/or mobile site and/or mobile application
owned, operated or hosted by the Company.
* "We", "Our" or "Us" shall mean the Company, and/or any subsidiaries,
affiliates, employees, directors, officers, agents, suppliers, consultants
and contractors.
C. Subordination to the Terms and Conditions and the Binding Effect Thereof
1. By using the Site, registering at the Site, or by participating in one of
the Services, You agree to be bound by and to act in accordance with the
Terms and Conditions, as they may be updated from time to time, without any
reservation.
2. The Company reserves its right to amend these Terms and Conditions at any
time, in its absolute and exclusive discretion. You will be notified of any
changes to the Terms and Conditions prior to the changes coming into effect.
Any Bet made prior to the entry into force of the revised Terms and
Conditions shall be governed by the Terms and Conditions in force when
placing the Bet. If You do not wish to be bound by such amendment You must
stop using the Site and Services. Should You wish to stop using the Site and
Services following any change to the Terms and Conditions, You may withdraw
all available funds and close Your Account in accordance with these Terms
and Conditions.
3. These Terms and Conditions supersede all prior agreements between the
parties in relation to its subject matter and constitute the entire and
whole agreement between You and the Company. You confirm that, in agreeing
to accept these Terms and Conditions, You have not relied on any
representation except for any express representation made by the Company in
these Terms and Conditions.
D. Who is Entitled to Participate
1. You may only use the Services if You comply with all of the following:
* You are at least eighteen (18) years old; in this respect, the Company
wishes to draw Your attention to the fact that underage gambling is an
offence;
* You are the owner of a valid payment method (or authorized to use a valid
payment method by the owner of that valid payment method);
* You do not violate any law or regulation as a result of using the
Services. In this context, You agree that if You reside or are present in
any jurisdiction that prohibits using the Services offered at the Site
(including without limitation any of the Restricted Territories) You shall
not participate in the prohibited activity.
* You are not a player or otherwise have any connection or can have any
influence over an Event and/or any outcome of a Bet;
* You have not previously self-excluded from another account of the Company
Network; and
* You are not registered with United Kingdom's national online gambling
self-exclusion scheme, commonly known as Gamstop.
2. The Services are intended only for Players who are not prohibited by the
laws of any applicable jurisdiction from gambling on the Internet and/or
mobile devices. The Company does not intend to enable You to contravene
applicable law. You represent, warrant and agree to ensure that Your use of
the Site and/or the Services will comply with all applicable laws, statutes
and regulations. The offering or availability of the Services shall not be
deemed or interpreted as an offer or invitation by Us to use the Services,
if You reside and/or present in a place in which such use is currently
forbidden by law (including without limitation the Restricted Territories),
or where the Company, in its sole discretion, elects not to offer Services.
You shall be solely responsible for determining whether Your use of the Site
and/or Services is legal in the place where You live and/or use the Site
and/or Services. We make no representations or warranties, expressed or
implied, concerning the legality of the Services and/or of the Site and/or
of any person's participation in the Services through this Site, and shall
not be responsible for any illegal use of the Site by You. It is Your
responsibility to ensure that You comply with any and all laws applicable to
You before registering or participating in any of the Services through this
Site. You should consult with legal counsel in the applicable jurisdiction
about the legality of Your use of the Site and/or the Services.
3. Employees, directors and officers of the Company, as well as members of
their families, affiliates or subsidiaries, and all other persons connected,
directly or indirectly, to the computer systems or the security system
employed by the Company, as well as any person involved in the operation of
this Site and the establishment thereof, including, but not limited to
advertising, promotion and fulfilment agencies, insurers and legal advisers,
webmasters and web suppliers and family members thereof, are not entitled to
participate in any of the Services. For the sake of good order it is
clarified that any person who is not entitled to participate as aforesaid -
as well as any other person who substitutes such excluded person - is also
not entitled to any of the prizes afforded or referred to by the Site, and
the Company reserves the right to suspend the Account (including freezing
all funds deposited within) and void all bonuses, winnings and bonus
winnings in the Account.
E. Account Registration
1. Anyone interested in participating in the Services is obliged to register
and open an Account at the Site.
2. The Company shall review the details, information and documentation
provided by You as a part Our "know your customer" process. The Company
will carry additional “know your customer" process upon any special
circumstances including, but not limited to, high fraud score, suspicious
details provided, a high number of deposits, various IPs used to access the
Account, abnormal game play activity and Your jurisdiction.
3. You shall be fully and solely responsible to reserve in confidentiality
Your Identification Details and not to transfer them to another. The full
responsibility for an unauthorized use of Your Identification Details lies
solely with You, and You alone will bear all responsibility derived from
any unauthorized use of Your Identification Details. If You misplace,
forget or lose Your Identification Details because of anything other than
the Company's error, the Company shall not be liable for any direct or
indirect loss associated with such occurrence.
4. You are only allowed to have one Account at this Site. If You open more
than one Account, the Company may block or close any or all of Your
Accounts at its sole and absolute discretion; in which case the Company may
void the bonuses, winnings and bonuses winnings in the Accounts as well as
return all funds deposited in the Accounts.
5. The Company may at its own discretion and without having to provide
justification, refuse to open an Account or close an existing Account.
However, all contractual obligations already made will be honored.
6. You hereby represent that the registration of Your Account is done
personally by You and not by any third party.
7. By opening an Account, You hereby represent, warrant, acknowledge and
undertake that (a) the details You submit during the registration process
are true and correct, and that You will update them, immediately upon any
change thereto, (b) Your Account is for Your personal use only and shall
not be used by any third party, (c) any funds You deposit in the Account
may and will be used by You solely for playing the Games and/or using the
Services, (d) the Company is not a financial institution and any funds in
Your Account shall not accrue any linkage differentials and/or interest,
(e) You are of sound mind and You are capable of taking responsibility for
Your own actions, (f) it is Your responsibility to read and understand the
Games rules and procedures and that You fully understand these rules and
procedures, (g) You understand that the use of the Games carries with it a
risk of losing funds wagered in the Games, (h) You will cooperate with the
Company and provide it with all requested documentation in a full, complete
and truthful manner, (i) You have verified and determined that Your use of
the Services does not violate any laws or regulations of any jurisdiction
that applies to You, (j) You are solely responsible for recording, paying
and accounting to any relevant governmental, taxation or other authority
for any tax or other levy that may be payable due to Your use of the Site
(including, but not limited to, payment of winnings), (k) You will use the
Services in good faith towards the Company and others using the Services,
(l) You will be solely responsible for all Your losses resulting from
placing bets at the Site and playing the Games, (m) the Company may at its
sole discretion, decide whether to open, maintain and/or close Your Account
(provided that existing contractual obligations are honoured), as well as
suspend Your Account (including freezing all funds deposited within) and
void all bonuses, winnings and bonus winnings in Your Account - where You
have broken any provision of these Terms and Conditions, (n) You shall be
solely responsible for maintaining the confidentiality of Your Account
details (including Your user name and password required for entering Your
Account), and for any and all actions and transactions taken in connection
with Your Account by anyone who enters Your Account while using Your
details, and all such actions and transactions shall be deemed as actions
and transactions taken by You, (o) You will immediately inform the Company
of any suspected unauthorized use of Your Account, (p) You shall not make
any charge backs and/or deny or reverse any payment made by You in
connection with the Services, and You shall reimburse Us for any loss or
damage We incur as a result of any such action, and in any event You will
promptly pay any and all of Your debts to Us, and (q) You shall indemnify
Us and hold Us harmless, from and against all direct and indirect claims,
liabilities, damages, losses, costs and expenses, including legal fees,
arising out of or in connection with any breach of these Terms and
Conditions by You, and any other liabilities arising out of Your use of the
Site or any unauthorized use of the Site by any third party.
8. You further represent, warrant, acknowledge and undertake that (a) You will
not use Your Account, and will not allow any third party to use Your
Account, for any Prohibited Actions and/or perform any Irregular Playing
Patterns, (b) in case You will perform any Prohibited Action the Company
shall be entitled to disclose any and all of Your details and information
to the relevant authorities, and to suspend Your Account (including
freezing all funds deposited within) and void all bonuses, winnings and
bonus winnings in Your Account, (c) all money that You deposit into Your
Account is not tainted with any illegality and, in particular, does not
originate from any illegal activity or source; (d) You shall be solely
responsible for all losses, liabilities and damages incurred as a result of
any Prohibited Action performed by You and You shall indemnify Us for any
such losses, damages and liabilities, (e) You have not had an Account in
the past which was terminated or suspended by the Company, (f) the means of
payment (e.g. credit (not available in the UK) and debit card, e-wallet,
etc.) information You provided the Company in connection with Your Account
are of means of payment owned by You and in Your name (or that the owner of
the means of payment provided You with all required consent to use that
means of payment for placing a wager via the Site, and You are acting
within the confines of that consent) and was not stolen or reported as
lost, (g) We are not obligated in any form or manner to validate the
consent granted to You by the owner of the means of payment which You use,
and (h) You are not and You have not notified the Company that You are
addicted to gambling, (i) You have not previously self-excluded from
another account of the Company Network, (j) You are not registered with
United Kingdom's national online gambling self-exclusion scheme, commonly
known as Gamstop.
9. Your account must be ID and age verified before You are allowed to (i)
deposit funds, (ii) gamble (with Your own funds, bonus funds or by using
any free spins and free bets), or (iii) access any free-to-play games. You
may be asked to show one or more of the following documents (or additional
documents not listed below) to the Company to verify Your name, address and
date of birth:
* Proof of ID: A valid photographic identifying document is required in
order to process Your first deposit. The ID can be a copy of a valid
passport, driver's license or national ID card. Your name, photograph and
signature must appear on the copy sent to Us. In some cases, You may be
asked to have Your documents signed and stamped by a qualified notary or
solicitor as proof of legitimacy.
* Proof of address: This can come in the form of a utility bill or debit
card statement dated no greater than 3 months from the date it is
provided that shows Your full name and address as listed in Your Account.
10. If You deposited money using any type of payment method other than a debit
card or e-wallet, and age verification has not been satisfactorily
completed in respect of You, then (i) Your Account may be frozen, and (ii)
no further gambling will be permitted via Your Account until age
verification has been successfully completed. In addition, the Company
reserves the right at any time to request from You evidence of age and if
satisfactory proof of age is not provided, then the above-mentioned
consequences will apply, mutatis mutandis. In the event that it is found
that You are under the age of 18, then the Company shall close Your Account
and return to You all funds deposited, but the bonuses, winnings and bonus
winnings shall not be paid and will be voided.
11. The Company will not require additional documents other than those set out
in Section E Clause 9 above for verification purposes, however, should the
Company reasonably believe that they are required to do so in order to
comply with the Company’s regulatory requirements including Anti- Money
Laundering or to confirm the validity of any document which has been
provided, the Company may request additional documentation, including
certified copies of a proof of identity and address, or other documentation
evidencing Source of Funds or Source of Wealth.
F. Prohibited Actions
1. Without derogating from any other provision of these Terms and Conditions,
if the Company determines that You are engaging in or have engaged in
Prohibited Actions and/or Irregular Playing Patterns, or have attempted to
do so, then the Company shall be entitled to close Your Account, withhold,
seize and confiscate all funds in Your Account (including, but not limited
to, any deposits and winnings in Your Account). In addition, the Company may
exercise these rights in respect of any other Accounts of Yours on the
Company Network. The Company shall also be entitled to inform and provide
information documentation about You and Your activities to the applicable
authorities and regulators, financial institutions, banks, credit card
companies and
2. "Prohibited Actions" shall mean illegal, unlawful, fraudulent, or other
improper activities - including, but not limited to:
* Collusion between Players;
* The use of devices and software such as robots and/or artificial
intelligence;
* Sale, transfer and/or acquiring Accounts from other Players;
* Transfer of funds amongst Players' Accounts;
* Match fixing or otherwise influencing an Event and/or the outcome of any
Bet contrary to applicable legislation and/or the rules of the relevant
Events, as well as breaking into the Site or attempting to do the same;
* Intentionally disconnecting from a game while playing on the Site;
* Breaking into, accessing or attempting to break into, and/or circumventing
and/or attempting to circumvent the Company's systems, including, but not
limited to, by altering any of the registration details or failing to
provide and/or providing misleading, inaccurate or incomplete personal
and/or payment details, or verification information to the Company, and/or
using a virtual private network connection;
* Where the source of funds used by You is illegal and/or where You may have
engaged or may be engaging in any activity relating to money laundering,
including use of the proceeds of crime;
* Abuse in order to gain advantage to the detriment of other Player(s)
and/or Us;
* Provision of inaccurate and/or invalid documents;
* Where the Company has reasonable suspicion that You have been taking
unfair advantage of the Company's bonuses in order to minimize loses as
further described in Section F Clause 3 below ‘Irregular Play Patterns’,
or have executed any other act in bad faith in relation to a bonus
promotion offered on any of the Sites owned and/or operated by the
Company; or
* Deceitfully taking advantage of our bonuses which includes, but is not
limited to,: (i) opening multiple indistinguishable Accounts to obtain a
bonus several times on any Site, only depositing during promotional
activity or opening multiple accounts across the Company Network, (ii)
playing repeatedly only with free games, or (iii) in case of repeated
patterns of deposit/cashout/redeposit purely intended to gain the deposit
related bonus.
3. "Irregular Playing Patterns" shall mean the following activities:
* Equal, zero or low margin bets or hedge betting,
* Placing single or multiple bets of a value of fifty percent or more of a
Bonus on any single game, individual hand, single Bet or round;
* Building a balance and significantly changing play patterns; for example,
Bet or wager size, Game types and Bet or wager structures etc. in order to
meet the wagering Requirement;
* Placing large Bets or wagers which result in a substantial gain followed
by a drop in Bet or wager size equal to or higher than 65% of the previous
average Bet or wager size;
* Reserving real money funds in any incomplete game round in order to use
bonus funds before real money gameplay is completed;
* Delaying or postponing game rounds in any game to a later time, by any
means, so as to clear Your real money balance, afterwards using any bonus
of any form or manner (including, but not limited to, Free Spins and Free
Bets);
* Playing games by using Your bonus balance to build up in-game value, lose
the bonus funds, and then cash out on the built-up value using Your real
money balance;
* Making large Bets or wagers and then substantially reducing the Bets or
wagers to meet the wagering Requirement;
* Moving from a low weighted Game to a high weighted Game after a large win
for the purpose of meeting the Requirement;
* On roulette, in the following cases: (a) covering 24 or more of the 37
available numbers; (b) betting on red and black; (c) betting on odds and
evens; (d) betting on 1 – 18 or 19 – 36 (inclusive); (e) betting on all
three columns of the table layout; (f) betting on all three dozens;
* On baccarat, betting on both banker and player in the same coup;
* Utilising bonus offers as part of a group of customers or syndicate;
* Where an Account or group of Accounts operate systematically in order to
gain an advantage to the detriment of another Player or to commit any
deceitful act in relation to other Players or Us – for example by
employing specific techniques to cheat other Players or playing as a
group;
* Wagering on Games with the bonus feature mode with bonus money to build up
value, lose the bonus and then immediately cash out the built up value
with a secondary deposit;
* Martingale betting strategies;
* Betting all or a substantial portion of Your real money amount on low odds
Bets while placing casino wagers and/or high odds Bets using Your bonus
amount); and/or
* Placing more than 25% of Your initial deposit as one Bet or wager.
G. Account Operation
1. It is unlawful to deposit any money in Your Account from ill-gotten means,
and You will not make such deposits. Without derogating from the above, You
hereby acknowledge that the Company will check all transactions to prevent
money laundering, and will report any suspicious transactions to the
relevant authorities.
2. The following deposit methods are available to deposit money with the
Company: Debit Card, PayPal, PayviaPhone, Paysafecard, Trustly, MuchBetter
and Ecopayz. Availability of each payment method depends on Your
registration country and chosen currency. Your Account will be credited
with the deposit only after the deposit is confirmed by the Company and the
relevant payment method; until such confirmation is received, Your Account
will not include such deposit in the Account's balance. The Company does
not provide credit, nor does it participate in, arrange, permit or
knowingly facilitate the giving of credit. Deposits made via PayviaPhone
have a 15% processing fee which will be deducted from your deposit amount.
3. For the avoidance of doubt, You cannot use credit cards to deposit into
Your account by any means, including by way of any credit card registered
with an e-wallet or online payment service.
4. Your attention is drawn to the fact that the Company imposes certain
deposit limits, at its discretion and subject to various reviews and
verifications performed by the Company. These could vary over time and in
accordance with various characteristics relating to each customer and
deposit; by way of example, Paysafecard – from £10 to £700 per deposit per
Site.
5. The Company is required by its licence issued by the Gambling Commission to
inform You about what happens to funds which the Company holds on account
for You, and the extent to which funds are protected in the event of
insolvency . The Company shall hold the funds of customers in a separate
bank account so as to be kept segregated from the Company's own accounts,
in accordance with the Company's regulatory obligations. These funds are
not protected in the event of insolvency. This meets the Gambling
Commission’s requirements for the segregation of customer funds at the
level: not protected segregation. For additional information, You can click
here - Protection of customer funds.
6. It is Your responsibility to notify the Company immediately of a lost or
stolen payment method, or of any change in the payment method; any losses
and damages caused due to Your failure to provide such immediate
notification will be solely borne by You, and We will not be liable for any
such losses and damages.
7. You are not allowed to transfer funds from Your Account to other Players or
to receive money from other Players in Your Account, or to sell, transfer
and/or acquire Accounts from other Players.
8. If Your account has not been used for at least 12 months it shall be
classed as Dormant. If Your account is Dormant we will try to return Your
money to you before making any charge to You and will remind you 30 days in
advance that a fee will be charged from a specific date. The fee reflects
the costs that the business pays to maintain your account which shall be £5
per month. The fee charge on Your Dormant account may bring your balance to
zero.
9. You may ask at any time to close Your Account by sending an email to the
Company's customer support at customersupport@instantgamesupport.com, and
You will be contacted by customer support accordingly in order to
facilitate such request.
10. The Company's default user history presentation provides only part of the
game history; if You wish to receive all of Your game history, please
contact the Company's customer support at
customersupport@instantgamesupport.com,
11. Once a Bet is placed, it cannot be changed or cancelled.
12. A Bet placed after the Event commences (save for in play betting) and/or a
Bet placed after the result of the Bet is known, are invalid and do not
entitle You to receive any winnings from such a Bet; the sum of the Bet
shall be returned to You in such a case.
13. The Company may offer a cash-out feature in some Bets on some Events, at
its sole and absolute discretion. This feature, if offered, will allow You
to cash-out part or all of Your Bet prior to the end of the Event upon
which You placed the Bet. The return provided to You according to the
cash-out feature will change during the Event and will be determined by the
Company at its sole and absolute discretion. We are under no obligation to
provide the cash-out feature in any Event and/or Bet and can cancel this
feature altogether without being required to provide any notice about it.
14. The result of the Bet is confirmed by the Company in accordance with
official results published by the applicable governing bodies arranging the
Events and/or according to alternative sources of information; in an event
of a conflict between the official results and other sources of
information, the Company shall determine the result of the Bet. If the
Company is unable to determine the result of the Bet, the Bet will be void
and the wager will be returned to You.
15. Subject to Section G. Clause13, the Company will publish the result of the
Bet on the Site, and the Account shall be credited with winnings (if any)
within 72 hours of the Company publishing the result of the Bet. In an
event of conflict between the results published on the Site and the results
registered with the Company’s systems (or with systems operated on the
Company's behalf by third parties), the latter shall prevail.
H. Withdrawals
1. You may withdraw Your real money balance (Your deposit and any winnings
generated from the deposit) at any time - without restriction, except where
necessary to comply with any general regulatory obligations.
2. Before any withdrawal you have to make at least one successful deposit.
3. When You request a withdrawal, the funds requested are transferred to the
payment method(s) You initially used to deposit.
4. In case where Your payment method is not available for withdrawal due to
third party's policy's restrictions, the withdrawal will be made to another
payment method available to You.
5. If You have outstanding deposits, the Company reserves the right to
postpone or halt withdrawal payments until all deposits are received and
confirmed.
6. Should Your bank or payment method charge a processing fee in connection
with the withdrawal, the payment of this fee is Your responsibility.
7. In a case where We cease to offer Our Services in a specific jurisdiction,
a reasonable processing fee (beyond that stated in Section H. Clause 6) may
be charged to You upon withdrawal.
8. It is Your responsibility to notify Us immediately of a lost or stolen
credit/debit card or change of details to an e-wallet; any losses and
damages stemming from a failure on Your part to provide immediately such a
notification will be borne solely by You, and We will not be liable for any
such losses and damages.
9. Withdrawals are subject to a processing fee in the amount of 1% up to £3
per withdrawal.
10. Limitations on withdrawals:
* Visa debit card withdrawals are not available in certain countries due to
local issuer restrictions.
* MasterCard and debit card withdrawals are not available due to issuer
restrictions.
* Additional restrictions may apply on account of the rules of the
applicable payment methods.
* For further information please contact Our customer support via LiveChat
or e-mail at: customersupport@instantgamesupport.com
11. Your payment method used for deposit must be verified before any withdrawal
can be processed. You may be asked to show one or more of the following
documents (or additional documents not listed below) to Us:
* If deposited or withdrawing via Debit Card please provide back and front
of the card that You have used with Us. We need to see the first and last
four digits of Your card, Your name and expiry date, You can cover the 8
middle digits and CVV code for security reasons.
* If deposited or withdrawing via an E-Wallet please provide a screenshot
or photo of the e-wallet's profile page showing Your name and email.
* If deposited via PayViaPhone please provide a photo of Your phone bill
showing the mobile number that You have used with Us and Your full name.
* If deposited via any other method please provide a photo or screenshot of
the method showing Your name.
12. In case where Your payment method is not available for withdrawal, the
withdrawal will be made to another payment method available to You.
Relevant verification will be requested accordingly to the satisfaction of
The Company.
13. We reserve the right to anytime request additional documentation in order
to identify and support your source of funds and wealth you use to
deposit/bet/play with.
14. Should concerns arise regarding your documentation in connection with
Anti-Money Laundering or similar issues, then the Company may request
notarized documents and suspend Your Account (including freezing all funds
deposited within) until further notification.
15. In order to make a withdrawal, click on the "Cashier" icon, followed by the
"Withdrawal" option. The select Your preferred withdrawal method, fill out
the relevant form as per the withdrawal method chosen, click "Withdraw" and
the withdrawal process will begin.
16. You are not permitted to cancel a withdrawal for any reason. Please be
advised that all cash out requests will appear as "Pending" for 1 business
day. After 1 business day, the status of Your withdrawal request will
change to "Processing". You will receive an email notification once Your
request has been delivered and the funds have been transferred to You.
17. For assistance with withdrawals or any other matter, feel free to Contact
Us. The methods with which You can use to withdraw funds from Your Account
are: Debit Cards, PayPal, MuchBetter, Trustly and Ecopayz.
18. Babaloo Limited is the processing agent of the Company; Babaloo’s
registered address is 5 Secretary’s Lane, GX11 1AA, Gibraltar
I. Responsible Gaming & Self-exclusion
1. Always remember that the Services are for Your personal entertainment; they
are not meant to make You rich overnight and there are no winnings
formulas. Make sure to budget Your money and know the game rules. We urge
You to review information available at
https://www.gamblersanonymous.org.uk/, http://www.gamcare.org.uk/ or
similar websites so as to ensure You are gambling responsibly. Furthermore,
We suggest that You employ measures aimed towards gambling responsibly,
such as timers or other forms of reminders and/or duration, wagers and loss
restrictions while gambling. We offer measures relating to deposit limits,
wager limits, loss limits and session limits; any reduction in the limits
will take effect immediately and any increase in the limits will take 24
hours before coming into effect.
2. Any reduction in any limits will take effect immediately and any increase
in any limits will take 24 hours before coming into effect. You may exclude
Yourself from the use of the Services for a minimum period of between six
months to 12 months (extendable by You for one or more periods of at least
six months each).
3. In addition, We offer self-exclusion and cooling off options (as further
detailed in this chapter). We also wish to draw Your attention to the
existence of software preventing an individual computer from accessing
online gambling websites, such as www.cyberpatrol.com or www.gamblock.com
4. Any exclusion request can be made via the responsible gaming section in the
client interface or by contacting our customer support via
(customersupport@instantgamesupport.com), in accordance with Your decision
to be provided to the Company. Prior to confirming Your self-exclusion
request, You will be provided with information regarding the consequences
of self-exclusion. Should You decide to be self-excluded, We encourage You
to consider extending Your self-exclusion to other remote gambling
operators currently used by You. Any undetermined bets at the time of Your
self-exclusion will be settled in the normal way, according to the normal
timescales and, if subsequently applicable, winnings paid to You. Any
self-exclusion Account blocks cannot be undone during the agreed
self-exclusion period.
5. Following Your request to be self-excluded: (i) Your Account will be closed
and any funds held in Your Account will be returned to You; (ii) As soon as
practicable after Your request to be self-excluded is submitted to the
Company, You will cease to receive any marketing materials relating to the
Services; provided, however, that this will not extend to blanket marketing
which is targeted at a particular geographical area and where You would not
be knowingly included.
6. At the end of Your self-exclusion period, such self-exclusion will remain
in place unless You take a positive action in order to gamble again
(subject to a minimum self-exclusion period of six months), and You will
not receive any marketing materials unless You have taken a positive action
in order to gamble again and agreed to accept such marketing materials. The
positive action in order to gamble again must be accompanied by a one day
cooling off period prior to allowing You to gamble again.
7. In requesting self-exclusion, You agree to provide full and accurate
personal details, now and in the future, so Your access/use of the Site and
Services can be restricted. If You do choose to self-exclude, We will use
all reasonable endeavours to ensure We comply with Your self-exclusion.
However, in agreeing to self-exclude, You accept that You have a parallel
obligation not to seek to circumvent the self-exclusion. Accordingly, We
have no responsibility or liability for any subsequent consequences or
losses howsoever caused that You may suffer or incur if You commence or
continue to gamble through additional online accounts where You have
changed any of the registration details or You provide misleading,
inaccurate or incomplete details or otherwise seek to circumvent the
self-exclusion agreed. Any self-exclusion, time out or any similar action
will be valid across all websites operated by the Company.
8. If You are uncertain whether to exclude Yourself from the site, ask
Yourself the following:
1. Have You been diagnosed with an addictive disorder previously?
2. Do You place bets while under the influence of alcohol or other
substances?
3. Is gambling interfering with Your daily life?
4. Are You trying to recover previous loses by placing more bets?
If You answered ‘yes' to one or more of the questions above, it is
strongly recommended that You contact the customer support team and ask
to be excluded as well as seek professional help.
9. You may request a time out from gambling, which is a cool off period of
between 1 to 42 days. A request for a time out period should be submitted
via the Site in the casino client under the responsible gambling section.
After the cool off period ends, You will be allowed to commence wagering
with the Company and also receive marketing materials.
10. You may set up a reality check timeframe through the responsible gaming
screen. Once set, the time that has passed since You started to play the
Games within the same session will appear on the screen (the "Timecount").
Once the Timecount will reach the reality check timeframe You have set, You
will be prevented from continuing playing the Games during the same session
until You acknowledge You wish to continue playing the Games. If You
acknowledge You wish to continue playing the Games, Timecount until the
next reality check will be reset, and the abovementioned process will
recommence. Beginning a new session will cause the Timecount to reset as
well. At any point in time, You may change and/or cancel the reality check
timeframe, and such change or cancellation will enter into force
immediately (and in the case of change, will reset the Timecount).
J. Bonus Policy
1. Once You make an eligible deposit according to a promotion offered by the
Site, You immediately receive a Deposit Bonus. The Deposit Bonus, in the
form of bonus money, free bets and/or free spins, will appear in Your bonus
balance.Please be advised that deposits made by certain payment methods are
not taken into account for the purpose of the Deposit Bonus.
2. We reserve the right to exclude certain games from being able to play with
bonus funds – provided that we will notify You in advance of such
exclusions.
3. In addition, We may offer You a Complimentary Bonus, in the form of bonus
money, free bets and/or free spins. The Complimentary Bonus will appear in
Your bonus balance. Any Complimentary Bonus may be subject to wagering
requirements where applicable.
4. Where a Site provides a Registration Bonus, then once You register with the
Site, enter valid personal details and activate Your Account, You are
eligible to receive the Registration Bonus; provided solely if You are a
new registrant and never had an account with the Site. The Registration
Bonus can be provided in the form of bonus money, free bets and/or free
spins. The Registration Bonus will appear in Your bonus balance. Any player
can receive only one Registration Bonus with each Site.
5. Any Player can receive up to 5 (five) Registration Bonuses, 5 (five) casino
welcome bonuses and 1 (one) sport welcome bonus on the Company Network. In
addition any Player can receive up to 5 (five) free bet bonuses per month
on their Account.
6. Your wagering is first deducted from the real money balance. When Your real
money on Your balance is nil, the wagering will be done from Your bonus
balance. If the wager You make is higher than the amount of real money on
Your balance, then the wager will be composed from the sum of real money on
Your balance and the remainder of the wager - from Your bonus balance. Any
Winnings from such a wager shall be split between real money and bonus
balance according to the sum of real money and bonus balance used in such a
wager. If, at a later stage, Your real money on Your balance is higher than
zero, any wagering you perform from that stage will once again be from the
real money on Your balance. Without derogating from the above, it is hereby
clarified that You are forbidden from accessing and/or using Your bonus
balance while You have any open game round in which You wagered with real
money or the results of any game in which You wagered with real money have
yet to be received and reflected in Your real money balance.
7. Only wagers made with bonus funds will contribute towards the applicable
wagering requirement in Section J. Clauses 19, 20 and 21 (the
“Requirement”). Only wagers made after the first successful deposit will
contribute to the Requirement. Wagers made with real money will not count
towards the Requirement. If You have more than one active bonus, the
winnings and the contribution towards the Requirement are divided between
these bonuses according to the initial sum of each bonus. By way of
example, if You have three active bonuses, the initial sum of the first was
of EUR 2, of the second was of EUR 3, and of the third was of EUR 1, then
the winnings and the Requirement will be calculated according to a 2-3-1
split.
8. Only 5% (five percent) of wagers placed on all versions of video poker
and/or power video poker shall be counted towards the Requirement; only 10%
(ten percent) of wagers placed on all versions of Blackjack, Baccarat,
Roulette, poker table games and/or jackpot games shall be counted towards
the Requirement.
9. The following games will not contribute to the Requirement: Cool Buck, Cool
Buck 5 Reels, Dragon Dance, Book of Oz, Bookie of Odds, Bikini Party, Koi
Princess, Ozzy Osbourne, Bonanza, Diamond Mine, Beehive Bedlam, Fruit
Blast, Epic Gems, 1429 Uncharted Seas, Jungle Spirit, Secrets of Christmas,
Astro Legends: Lyra and Erion, Forsaken Kingdom, Baker's Treat, Eye of the
Kraken, Golden Legend, Hugo 2, Lucky Angler, Pets Go Wild, Rage to Riches,
Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Robin
Hood, Robin Hood Shifting Riches, Stardust, The Wish Master, Tomb Raider -
Secret of the Sword, Tomb Raider, Tomb Raider 2, Tower Quest, Untamed
Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth
Special Edition, Wheel of Wealth, Reel Rush 2, Jack Hammer 2, Big Bad wolf,
Starmania, Ragnarok, Hot Blizzard. The Company shall be entitled, at its
sole discretion, to add, from time to time, more games to aforementioned
list of games that will not contribute to the Requirement.
10. Subject to the provisions of this section, only one bonus can be active at
the same time. All other bonuses (save for free spins and free bets) will
be considered as “Pending Bonuses”, with their applicable wagering
requirements commencing only once the Requirement in respect of the active
bonus is met in full, or if the active bonus expires or is cancelled for
any reason; in addition, if Your bonus funds go below £0.50 , the next
Pending Bonus (if any) will become active in parallel to the current Bonus.
Any Pending Bonus (save for free spins and free bets) cannot be wagered and
it will not appear in the bonus balance prior to becoming active, save for
where the bonus funds go below £0.50 . The order of Pending Bonuses (save
for free spins and free bets) becoming active will be on the basis of the
time granting them to You. You can activate a Pending Bonus by cancelling
the active and the Pending Bonuses prior to the Pending Bonus you wish to
activate.
11. If You wish to cancel a bonus, the cancelation can be done under the
Account tab > Bonus history tab; in which case the Bonus Winnings will be
removed as well and will not be converted into real money.
12. You may withdraw Your real money balance (Your deposit and any winnings
generated from the deposit) at any time. However, any request of withdrawal
of funds from Your real money balance prior to completing the Requirement
will cause the removal of the bonus funds from Your bonus balance in full
and they will not be converted into real money; any Pending Bonuses will be
removed as well.
13. You shall be solely responsible for paying any relevant taxes levied in
relation to the receipt of the bonus funds.
14. The bonus promotion and contest reward schemes may be subject to
promotion-specific terms and conditions, provided to You in the applicable
marketing materials, which must be read in conjunction with these terms and
conditions.
15. In the event that the Company deems that You acted in bad faith in relation
to a bonus and/or a reward schemes and/or tried to abuse a bonus and/or a
reward, You shall become ineligible to receive the bonus funds and/or the
points and the Company shall be entitled to close Your Account. Abuse
includes, but is not limited to, trying to create an unfair advantage,
registering multiple accounts within the Company Network in order to take
advantage of any promotion and/or reward scheme, and/or in connection with
receiving the bonus and/or points,wagering, alone or together with others,
in a manner which provides for guaranteed profits irrespective of the
outcome of the wagering.
16. Any non-insignificant breach of this chapter shall entitle the Company to
cancel and revoke the bonus funds and/or points, and Your Account may be
closed.
17. The Company reserves the right to alter this chapter, cancel, modify or
suspend any offer, reward scheme and/or any promotion at any time and
without prior notice – in respect of any bonus and/or points that has yet
to be provided to You. Any bonuses and/or points granted prior to the
change shall not be affected. The terms and conditions and the bonus policy
that apply to any bonus received by You are the Terms and Conditions and
its Bonus Policy that are in force at the time in which You sign up to the
Promotion to which that bonus relates. Nothing in this section limits any
other right and/or remedy granted to Us.
18. Free money bonus
* All free money bonuses and the winnings generated from them are part of
the bonus funds.
* The bonus funds from a free money bonus will be converted to real money
only after wagering 50 (fifty) times the sum of the initial sum of the
bonus (the "Requirement" " for the free money bonus). The Requirement
must be met in full within 30 (thirty) days of the Bonus being credited
to Your Account, otherwise the bonus funds will be removed from Your
bonus balance in full and will not be converted into real money; for this
purpose, the period in which the bonus is a Pending Bonus counts as part
of that 30 (thirty) days' period.
* The conversion of bonus funds from a free money bonus to real money is
capped at a sum equal to 3 (three) times the initial sum of the bonus.
Any amount of the bonus funds in excess of the conversion limit will not
be converted to real money and will be removed from Your bonus balance.
19. Free Spins
* The winnings generated from the free spins are considered as the initial
sum of the applicable bonus.
* The bonus funds from a free spin bonus will be converted to real money
only after wagering 50 (fifty) times the initial sum of that bonus (i.e.,
the winnings generated from the original free spins) (the "Requirement"
for the free spins). The Requirement must be met in full within 7 (seven)
days of the Bonus being credited to Your Account, otherwise the bonus
funds will be removed from Your bonus balance in full and will not be
converted into real money and You will not be entitled to the free spins;
for this purpose, the period in which the bonus is a Pending Bonus counts
as part of that 7 (seven) days' period.
* The conversion of bonus funds from a free spin bonus to real money is
capped at £20. Any amount of the bonus funds in excess of the conversion
limit will not be converted to real money and will be removed from Your
bonus balance.
20. Free Bets
* The winnings generated from the free bets (less the sum of the free bets
wagered) will be added to your bonus funds.
* The bonus funds from a free bet bonus will be converted to real money
only after wagering 1 (one) time the initial sum of that bonus (i.e., the
winnings generated from the original free bet) (the "Requirement" for the
free bets). The Requirement must be met in full within 7 (seven) days of
the Bonus being credited to Your Account, otherwise the bonus funds will
be removed from Your bonus balance in full and will not be converted into
real money and You will not be entitled to the free bets; for this
purpose, the period in which the bonus is a Pending Bonus counts as part
of that 7 (seven) days' period. The Event on which the free bet and/or
bonus funds are wagered must end and have a result prior to the
expiration of the bonus for the purpose of the 7 (seven) days'
requirement.
* The conversion of bonus funds from a free bet bonus to real money is
capped at £200 . Any amount of the bonus funds in excess of the
conversion limit will not be converted to real money and will be removed
from Your bonus balance.
21. Rewards
* In order to participate in the Rewards program’s points collection and/or
purchase an item with the point via the store, a player must make at
least one (1) deposit of ten (10) GBP. Points and items are subject to
limitations as set in the applicable terms and conditions. Any use and/or
redemption contrary to those terms and conditions is null and void.
* Items purchased via the store will expire after 30 days from the date of
the purchase.
* All items purchased via the store must be wagered a minimum of 50 (fifty)
times in 30 days; failure to do so shall result in the expiry of the
points and/or in revocation of all winnings generated from such bonuses.
* Winnings generated from free spin bonus purchased via the store are
limited to £20
* Winnings generated from items purchased via the store are limited to the
lower of (i) 3 (three) times the items amount (and in the case of free
spins – the bonus amount equals the winnings received from the free
spin), or (ii) the total amount of deposits made by the Player until the
date in which the bonus was received as a prize or redeemed at the store.
* In order to progress in the Rewards program’s levels, a player must
collect the points required and make at least one (1) deposit of ten (10)
GBP in the last 30 days.
* All items purchased via the store are subject to all other items terms
and conditions.
K. Powers and Authorities of the Company
1. The Company shall make commercially reasonable efforts to prevent any
malfunctioning in the Site's activity and any errors in respect of Events
and/or Bets, including, but not limited to, any errors in the odds, names of
participants in the Events, handicaps and/or any other component of the Bet.
However, in any event of a technical failure (or any other error) in the
Site's systems for any reason whatsoever, the Company will be entitled to
cancel Your participation in any of the Games, concerning which the
malfunctioning has occurred. In such an event, Our responsibility and
liability will be limited only to the participation fee and/or Bet sum that
was paid by You for participating in such Game, and Your Account will be
credited with such participation fee and/or Bet accordingly.
2. The Company reserves the right to cancel, terminate, modify or suspend the
Services if for any reason, the Services cannot be conducted as planned,
including, but not limited to, infection by computer virus, bugs, tampering
or unauthorized intervention, fraud, technical failures or any other causes
beyond the control of the Company. If any errors result in awarding winnings
to You or in an increase in winnings owed or paid to You, You shall not be
entitled to these winnings. You shall immediately inform the Company of the
error and shall repay any winnings credited to Your Account in error to the
Company (as directed by the Company) or the Company may, at its discretion,
deduct an amount equal to those winnings from Your Account or set off such
amount against any money owed to You by the Company.
3. The Company reserves the right to cancel, terminate, modify or suspend its
Services to You in its sole discretion, given that the Company will provide
You with a clear notice in writing of its decision; provided that this will
not impact any rights already granted to You.
4. The Company reserves the right to limit, refuse or cancel any bet, stake or
other wager made by You or through Your Account, as well as cancel any Game
(regardless of whether such cancellation was due to actions on Your part or
of any third party), where the Company believes that any act of fraud or any
other act of bad faith has been taken against the Company or any third
party; including, but not limited to, if the Company reasonably suspects
that the integrity of the Event has been questioned, whether by You, by any
person associated with You and/or by any third party (such suspicion may
arise on the basis of the size, volume, number and/or pattern of Bets placed
by You and/or other persons with the Company and/or with third parties as
well as any investigation initiated by the applicable authorities and/or
Event organizer or sports body); in such circumstances You will only be
entitled to receive the participation fee sum and/or Bet that was paid by
You for participating in such Game, Your Account will be credited
accordingly and You will not be entitled to any winnings from the applicable
Game, and if any such winnings were paid to You, the Company shall reduce
Your balance by the amount of such winnings (and if the Account balance is
insufficient, You shall reimburse the Company with the remainder amount). If
You are disconnected from the Internet while playing the Games (not through
any intentional disconnection on Your part of any other bad faith action),
the Games' results and Your Account's balance will be kept as they were
before such disconnection. The Company will take all reasonable measures to
ensure that if You experience interruptions and/or technical difficulties
with any Game, after You had made a wager, You will be allowed to resume
play and restore the Game as it was before the interruption and/or technical
difficulties took place. If such restoration is not possible, the Company
will ensure the Game is terminated, refund the wager to Your Account,
immediately inform the Gambling Commission, of the matter and refrain from
re-commencing playing the Game if it is indicated that the failure which has
occurred may re-occur.
5. The Company shall be entitled, at its sole discretion, to amend, modify, or
discontinue, from time to time, any of the Services, and/or bonuses and/or
promotions and/or introduce new Games, Services, bonuses, and/or promotions
– provided that such act is not taken retroactively. Any bonuses granted
prior to the change shall not be affected. We shall not be liable for any
loss suffered by You resulting from any changes made and You shall have no
claims against Us in such regard.
L. Reservations concerning Our Responsibility
1. We are not responsible for any error, omission, interruption, deletion,
defect, delay in operation or transmission, communications line failure,
theft or destruction or unauthorized access to, or alteration of data or
information and any direct or indirect loss which arises from these
occurrences. We are not responsible for any problems or technical
malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems,
servers or providers, computer equipment, software or email on account of
technical problems or traffic congestion on the internet or at any web site,
mobile site or mobile application. We shall not be responsible or liable to
You in the event of systems or communications errors, bugs or viruses
relating to the Services and/or Your Account or which will result in damage
to Your hardware and/or software and/or data.
2. In no event shall We be liable for any direct, indirect, incidental, special
or consequential damages or damages for loss of profits, revenue, data or
use incurred by You or any third party, whether in an action for contract or
tort, arising from the access to, or use of, the Site, the Services and/or
otherwise.
3. We make no representations about the suitability, reliability, availability,
timeliness and accuracy of the information, software, products and Services
contained and/or offered at the Site for any purpose. All information,
software, products and Services are provided "as is" without warranty of any
kind. We hereby disclaim all warranties with respect to information,
software, products and Services contained or offered at the Site, whether
express or implied.
4. We shall have no liability with respect to any damage or loss that was
caused due to reliance, of any type, on the information or any other
publication or content appearing at the Site, and You are invited to verify
the information published at the Site.
5. We shall not be responsible or liable for any actions or omissions of
internet service provider or any other third party which provides You with
access to the Site or Services.
6. You accept and agree that random number generator will determine the
randomly generated events required in connection with the Services and where
the result as received by You conflicts with the result shown on the
Company's server (or servers operated on the Company's behalf by third
parties), the result shown on the Company's server (or on servers operated
on the Company's behalf by third parties) shall in all circumstances take
precedence. You understand and agree that the Company's records (or records
maintained on its behalf) shall be the final authority in determining the
terms of Your use of the Services.
7. You will use the Site and Services at Your own risk, and We shall not be
responsible for any damage or loss You shall incur as a result of
modifications, enhancement, termination, suspension or discontinuation of
the Site or any of the Services. We will not be responsible for any damage
or loss You shall incur as a result of Your use or reliance on the content
of any website, mobile site and/or mobile application to which links appear
on the Site.
8. The Site, services, Site's content and the software used in connection
therewith are provided "as is", and We make no warranty or representation,
whether express or implied (whether by law, statute, or otherwise),
including but not limited to implied warranties and conditions of
merchantability, satisfactory quality, fitness for a particular purpose,
completeness or accuracy, non-infringement of third parties' rights or of
applicable laws and regulation in respect of the Site, Services, Site's
content and the software used in connection therewith, or that the Site,
Services, Site's content and the software used in connection therewith will
be uninterrupted, timely, secure or error-free, or that defects will be
corrected, or will be free of viruses or bugs or as to results or the
accuracy of any information through the site or services.
M. Intellectual Property
1. All the rights, including the intellectual property rights (i.e., patents,
copyright, trademarks, service marks, logos, trade names, know-how or any
other intellectual property right) concerning the Site, and all of its
content (including, but not limited to, programs, files, video, audio,
pictures, graphics, pictures, text and software), and/or Services
(collectively the "Rights"), are and shall remain the sole and exclusive
property of the Company and/or any of its licensors. You may not use any of
the Rights without the express prior written approval of the Company, except
pursuant to these Terms and Conditions, and You shall not, by using the
Services or otherwise, acquire any rights in any of the Rights. Without
derogating from the above, You are strictly prohibited from: (i) copying.
redistributing, publishing, reverse engineering, decompiling, disassembling,
modifying, translating or making any attempt to access the source code of
the Services and/or the Site, (ii) creating derivate works of the source
code; (iii) selling, assigning, licensing, sublicensing, transferring,
distributing the Services, and (iv) making the Services and/or the Site
available to any third party.
N. Customer Support
1. You may contact the Company in connection with anything related to the Site
and/or the Services at any time via Our customer support, which is available
at customersupport@instantgamesupport.com
2. Any communication with the Company's customer support will be handled in the
utmost care and without any delay by the Company's customer support
representatives and will be escalated to the relevant people where
necessary.
3. The Company will not tolerate any abusive behavior exhibited by You towards
the Company's employees. In the event that the Company, at its sole and
absolute discretion, deems that Your behavior, via telephone, live chat,
email or otherwise, has been abusive or derogatory towards any of the
Company's employees, the Company may, at its sole discretion, suspend Your
Account (including freezing all funds deposited within) and void all
bonuses, winnings and bonus winnings in Your Account.
O. Complaints and Disputes
1. If you have any cause to complain about anything then please contact us at
complaints@instantgamesupport.com. We will deal with your complaint and all
disputes will be dealt with as quickly and reasonably as possible.
2. You may raise complaints for 6 months from the date of the incident of which
You are making complaint.
3. We will acknowledge receipt of Your complaint within 24 hours and will
ensure that the entire complaints process takes no longer than eight weeks
from when the initial complaint is made as required by S.R code provision
6.1.1.2, at which point the Company will contact You detailing the final
decision of the complaint, stating that it is the end of the complaints
process along with how to escalate Your complaint to an Independent ADR
entity if You wish to do so.
4. If We are unable to settle a complaint or dispute by any of Our internal
procedures, You are entitled to refer the dispute to an alternative dispute
resolution (ADR) entity. The applicable ADR entity is eCogra free of charge.
You may contact eCogra at
https://ecogra.org/products-services/alternative-dispute-resolution.
P. Miscellaneous
1. These Terms and Conditions and the relationship between You and Us shall be
governed by, and construed and interpreted in accordance with, the laws of
Malta, and You irrevocably submit to the exclusive jurisdiction of the
competent courts of Malta with respect to any dispute regarding the
validity, breach, interpretation, performance or otherwise arising out of or
in connection with these Terms and Conditions and the relationship between
You and Us.
2. The Company may, at any time, set off any positive balances in Your Account
against any amount owed by You to the Company.
3. The Company may transfer or assign any and all of its rights and obligations
hereunder to any third party; without derogating from the above, the Site
and/or any of the Services may be operated by third parties. You may not
transfer, assign or pledge in any manner whatsoever any of Your rights or
obligations under these Terms and Conditions.
4. Unless explicitly stated in these Terms and Conditions, nothing in these
Terms and Conditions shall: (i) be construed as creating any agency,
arrangement, trust of fiduciary relationships or any similar relationship
between You and Us; (ii) create or confer any rights or benefits to any
third party, and/or (iii) grant You any security interest in any asset of
the Company, including (but not limited to) any sum held in Your Account.
5. We may provide You with notices with respect to or in connection with these
Terms and Conditions in an e-mail and/or through the Site, and such notice
shall be deemed received by You within 24 hours from the time it is sent to
You in the aforesaid manner.
6. No failure or delay on Our part in exercising any right, power or remedy
thereunder shall operate as a waiver thereof, nor shall any single or
partial exercise of any such right, power or remedy preclude any other or
further exercise thereof or the exercise of any other right, power or
remedy.
7. If any provision of these Terms and Conditions is held by a court of
competent jurisdiction to be unenforceable under applicable law, then such
provision shall be excluded from these Terms and Conditions and the
remainder of these Terms and Conditions shall be interpreted as if such
provision was so excluded and shall be enforceable in accordance with its
terms; provided, however, that in such event these Terms and Conditions
shall be interpreted so as to give effect, to the greatest extent consistent
with and permitted by applicable law, to the meaning and intention of the
excluded provision as determined by such court of competent jurisdiction.
Q. Language Discrepancies
1. The Terms and Conditions have been drafted in the English language. In the
event of any discrepancy between the meanings of any translated versions of
these Terms and Conditions and the English language version, the meaning of
the English language version shall prevail.
Version 1.2.12 - 16.08.2022
Valid until further notice
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Q88Bets is operated by ProgressPlay Limited of Soho Office, 3A, Punchbowl
Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. ProgressPlay is a
limited liability company registered in Malta (C58305), that is licensed and
regulated by Malta Gaming Authority and operates under a License Number of
MGA/B2C/231/2012 issued on 16th April, 2013; ProgressPlay Limited is licensed
and regulated in Great Britain by the Gambling Commission under account number
39335. Gambling can be addictive. Play responsibly.
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