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Lucidya - is an arabic focused social media analytics and crisis management tool
* ProductToggle menu
* Social Listening
* Channel Analytics
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* Social Media Lead Generation
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* Product
* Social Listening
The set of features that makes Lucidya a powerful yet very intuitive
solution
* Channel Analytics
Integrate all your customer-facing channels to collect every single
interaction for in-depth analysis
* Use Cases
* Brand Reputation Auditing
Never miss an important conversation about your brand again
* Social Media Lead Generation
Generate more leads from social media with impressive conversion rates
* Influencer Marketing
Connect with top influencers who your customers love
* Campaign Measurement
Measure your marketing campaigns with unparalleled precision
* Customer Care
Take your customer satisfaction performance to the next level
* Content Strategy
Deliver top-notch content that generates traffic and sales
* Competitor Insights
Stay ahead of the competition—all the time
* Crisis Management
Detect and fix problems before they become a pain
* Market Research
Gain access to never-before-seen social media insights for your brand
* Industries
* Telecoms
* Financial Services
* Healthcare
* Restaurants
* Sports
* Media & Entertainment
* FMCG
* Travel
* Agencies
* Automotive
* Consulting
* Resources
* Resources
* Blogs
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* العربية
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* ProductToggle menu
* Social Listening
* Channel Analytics
* Use CasesToggle menu
* Brand Reputation Auditing
* Social Media Lead Generation
* Influencer Marketing
* Campaign Measurement
* Customer Care
* Content Strategy
* Competitor Insights
* Crisis Management
* Market Research
* IndustriesToggle menu
* Telecoms
* Financial Services
* Healthcare
* Restaurants
* Sports
* Media & Entertainment
* FMCG
* Travel
* Agencies
* Automotive
* Consulting
* ResourcesToggle menu
* Resources
* Blogs
REQUEST DEMO
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* العربية
GROW YOUR BUSINESS &
LISTEN TO EVE
— THROUGH CUSTOMER EXPERIENCE MANAGEMENT (CXM)
Deliver breakthrough customer experiences with the most powerful CX solution
built for Arab brands.
Request Demo
TOP BRANDS POWERED BY LUCIDYA
Trusted by brands and companies across the world.
‹›
AI-POWERED CUSTOMER EXPERIENCE MANAGEMENT PLATFORM
We empower businesses to understand and better serve their customers using
industry-leading AI built for the Arab world
OUR CX SUITE OF PRODUCTS
One CXM platform with different products to help you uplift your CX in one
place:
SOCIAL LISTENING
Listen to all public posts and media articles whether related to your brand,
competitor, or industry.
Our Social Listening product collects and analyzes data related to your brand,
audience and competitors across various social media platforms.
Learn more
CHANNEL ANALYTICS
Integrate all your customer-facing channels to collect every single interaction
for in-depth analysis
Our Channel Analytics product collects and analyzes customer data across all of
your owned channels, including direct messages to your social media accounts,
instant chats (WhatsApp Business + Intercom), emails, ratings and reviews
(Google My Business).
Learn more
SURVEYS
Automate measuring the Voice of the Customer (VoC) and optimize your CX with
customer survey software built for enterprises
Our Survey collects and analyzes data in response to various types of questions
curated to shed more light on people’s experience with your brand.
AUDIENCE (CDP)
The power to know your customers as individuals and personalize their
experiences
Our Audience (CDP) product builds individual profiles about each of your
customers, based on data collected from our Channel Analytics and Survey
products
TESTIMONIALS
One of the best decisions we took in 2021, was to work with. You are simply an
extension to our MARQERS family. The thing I admire the most in Lucidya, is how
much you try to make things easier and better. It is an honor to be associated
to you guys
Hatem El Hage
General Manager at Marqers
Thank you for helping us improving our online reputation and for monitoring and
analyzing everything that is written about us on the internet through such an
intelligent tool that has wide range of helpful features
khaled
Supervisor of media project management at Media Kal
Thanks to Lucidya we are able to accurately monitor interactions instantly which
helped us to provide better services and improve our social presence
Hala Al-Rasheed
Social media specialist at Ministry of Municipal & Rural Affairs & Housing
I'm very proud of the customer support we have been providing the last three
years due to using Lucidya. This tool can compete with any of the big global
social listening brands as it helps analyze, monitor and track social media
pages in the most effective way.
Emad AlMustafa
Business Development Manager at Nabrah
Lucidya is the best platform amongst all the large social listening platforms as
it has many unique, fast and advanced features. Thank you Lucidya team for all
your hard work that went into developing the platform.
Meshal Alotaibi
Communication Research Lead Analyst at Zakat, Tax and Customs Authority
One of the best decisions we took in 2021, was to work with. You are simply an
extension to our MARQERS family. The thing I admire the most in Lucidya, is how
much you try to make things easier and better. It is an honor to be associated
to you guys
Hatem El Hage
General Manager at Marqers
Thank you for helping us improving our online reputation and for monitoring and
analyzing everything that is written about us on the internet through such an
intelligent tool that has wide range of helpful features
khaled
Supervisor of media project management at Media Kal
Thanks to Lucidya we are able to accurately monitor interactions instantly which
helped us to provide better services and improve our social presence
Hala Al-Rasheed
Social media specialist at Ministry of Municipal & Rural Affairs & Housing
I'm very proud of the customer support we have been providing the last three
years due to using Lucidya. This tool can compete with any of the big global
social listening brands as it helps analyze, monitor and track social media
pages in the most effective way.
Emad AlMustafa
Business Development Manager at Nabrah
Lucidya is the best platform amongst all the large social listening platforms as
it has many unique, fast and advanced features. Thank you Lucidya team for all
your hard work that went into developing the platform.
Meshal Alotaibi
Communication Research Lead Analyst at Zakat, Tax and Customs Authority
One of the best decisions we took in 2021, was to work with. You are simply an
extension to our MARQERS family. The thing I admire the most in Lucidya, is how
much you try to make things easier and better. It is an honor to be associated
to you guys
Hatem El Hage
General Manager at Marqers
‹›
WHY LUCIDYA?
MOST ACCURATE ARABIC SENTIMENT ANALYSIS
By understanding different Arabic dialects and slang, our AI engine reached an
unmatched accuracy for analyzing Arabic content
RANKED #1
Ranked as the highest-rated in our category by users in the MENA region and
among the best in the world
360º VIEW OF CUSTOMERS
All customer interactions across many digital channels in one platform whether
via social media channels, emails, rating websites, or chat
EXCEPTIONAL CUSTOMER SUCCESS SERVICE
We provide a dedicated Customer Success Manager who understands your audience to
ensure you are getting the most out of the platform.
GLOBAL AWARDS
‹›
THE LATEST INDUSTRY INSIGHTS
Read actionable guides and the latest industry insights in our blog.
Check our blogs
REQUEST A DEMO
Make Smarter Business Decisions with Lucidya
Get in Touch
LUCIDYA
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PRODUCTS
* Social Listening
* Channel Analytics
KNOWLEDGE
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LEGAL
* Privacy Policy
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* LUCIDYA
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* PRODUCTS
* Social Listening
* Channel Analytics
* KNOWLEDGE
* Blog
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* COMPANY
* Careers at Lucidya
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* LEGAL
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