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Glance Networks Inc

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    * Glance Guided CX SolutionsGlance Guided CX solutions are built on a
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DISCOVER THE POWER OF GLANCE GUIDED CUSTOMER EXPERIENCES.

Join your customers in your app or website and deliver the human-to-human
guidance they need.

eBOOK: What is Guided CX?


OUTCOMES OF GLANCE GUIDED CX:

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BOOST CX FOR DIGITAL ENGAGEMENTS
SURPASS SALES TARGETS
IMPROVE CALL CENTER KPIs
INCREASE APP USAGE & TRANSACTIONS
ELEVATE ONBOARDING & TRAINING
DELIVER DIGITAL CONSULTATION


FORRESTER ANALYSIS OF GLANCE CLIENTS SHOWS BREAKEVEN IN 6 MONTHS, 396% ROI AFTER
3 YEARS.

 * Shorter average handle time
 * Lower call center staffing costs
 * Higher first call resolution
 * Higher customer loyalty and lifetime revenue

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GLANCE GUIDED CX SOLUTIONS


SHARING & COLLABORATION TECHNOLOGIES TAILORED TO TRANSFORM YOUR ENTERPRISE

Glance’s Guided Customer Experience technologies work together like one of those
rare highly-functional families.

Glance uses best-in-class patented technologies and our two decades of expertise
to tailor for you a cloud-based Guided CX solution with the same human element
as an in-person interaction. Glance improves your digital customer engagements
by letting your sales rep, service rep, or trainer instantly join the customer
in your website or app, see their screen, and deliver human-to-human guidance.

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MAKING CUSTOMER CONSULTATIONS LESS TAXING

When TurboTax users have a question, Intuit service agents and tax experts use
Glance to join them in the app for an interactive tax consultation.

See the Intuit Case Study



AXOS BANK USES GLANCE TO IMPROVE CSAT FOR CUSTOMERS USING ONLINE BANKING

Bankers use Glance to “cobrowse” with customers in the Axos online banking app,
guiding them to complete online transactions like bill payments, fund transfers,
and applications for other bank products like mortgages and personal loans.

 * Online banking support
 * Real-time on-screen guidance
 * Premium customer experience
 * Guide the customer to complete transactions

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PARTNER INTEGRATIONS

Glance provides out-of-the-box integrations.

Plus our open API enables integration with any CRM, agent desktop, or contact
center tech. Your agents join customers in the app or website with the click of
a single button. Glance sessions are automatically logged in your CRM for
measuring positive impact on KPIs.

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READY TO SEE WHAT IT LOOKS LIKE TO DELIVER A GUIDED CUSTOMER EXPERIENCE?

It’s easier for us to show you than to describe it here in writing. Request a
live demo to see the many ways Glance can transform your customer experience.

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CONTACT

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+1 781 316 2596 (International)
sales@glance.net


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