hbr.org Open in urlscan Pro
13.32.99.49 Public Scan

URL: http://www.facebook.com/HBR

URL: https://www.linkedin.com/company/harvard-business-review?trk=biz-companies-cym

URL: https://www.instagram.com/harvard_business_review/?hl=en

URL: https://twitter.com/intent/tweet?&original_referer=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&ref_src=twsrc%5Etfw&related=twitterapi%2Ctwitter&tw_p=tweetbutton&url=https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Title: Tweet

URL: https://www.npr.org/2023/03/15/1163723617/customer-service-satisfaction-survey-freakout-shortage-2022
Title: customer dissatisfaction

URL: https://customercaremc.com/insights/national-customer-rage-study/
Title: Arizona State University W.P. Carey School of Business survey of customer rage

URL: https://news.wpcarey.asu.edu/20230307-historic-national-customer-rage-survey
Title: 74%

URL: https://features.alixpartners.com/customer-success-beyond-customer-service/#group-section-Our-research-ptJwuPxFnu
Title: to a nationwide survey we conducted

URL: https://hbphelp.zendesk.com/hc/en-us
Title: Help Center

URL: http://feeds.hbr.org/harvardbusiness/
Title: Your Newsreader

URL: http://trademark.harvard.edu/pages/trademark-notice
Title: Trademark Policy

URL: http://hbsp.harvard.edu/
Title: Higher Education

URL: http://www.harvardbusiness.org/
Title: Corporate Learning

URL: http://www.hbs.edu/
Title: Harvard Business School

162.198.107.34.bc.googleusercontent.com

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

https://url6380.news.pitchbook.com/ls/click?upn=-2B0Jlug6i80mluh5Xp2-2BZsfdSR-2BbC0M2D2Pkba6hdCexEZchbkBxCmkQgblVPhk7jlR5KLzapjFh2o0mkwappoQ-3D-3DBnSZ_crkx84nrefNSc32Fg2EtXpZ69fQKzEnDXDldgW6NbZkGouehu4J0ycUvh81k83ZbwiNumFP9Msx6DqqyN5TA-2BxKdvh2xL8gxXw9AQkOws2xJ6i8r4BeEMH1CI6S-2BKquNB9AREEYghe1KwxhX3h6wqs-2F6MPD-2B2q0K2DCz50m7IVVvy6Sw0WeywuvGM0sP-2F9RlDcbNBfpCmXJFBzlosOhYRc7sIqtk8zutHnr1y74QzE2aSviF0Ey9ZM5Ixx9X-2BKgJ5F0XWzFAFp9uyuziT46JFiL3ij0Zbgfz6p04eFk9JTcjF47k7xQVm7bno69pyvO58Q8W5CBQ1-2B8gFyaBrqDrlk7TY5toXLTBgTHPsdQiwPR7tK0syNyx6hxfjYoFC-2B7Xwy4dRoCc1yzub9Klu73P2g-3D-3D HTTP 302
https://my.pitchbook.com/n/57949.4354581.4106012 HTTP 302
https://my.pitchbook.com/newsletterLink.do?action=newsletterLinkPage&newsletterLinkToken=57949.4354581.4106012 Page URL
https://my.pitchbook.com/newsletter-link/57949.4354581.4106012 HTTP 302
https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 0

https://url6380.news.pitchbook.com/ls/click?upn=-2B0Jlug6i80mluh5Xp2-2BZsfdSR-2BbC0M2D2Pkba6hdCexEZchbkBxCmkQgblVPhk7jlR5KLzapjFh2o0mkwappoQ-3D-3DBnSZ_crkx84nrefNSc32Fg2EtXpZ69fQKzEnDXDldgW6NbZkGouehu4J0ycUvh81k83ZbwiNumFP9Msx6DqqyN5TA-2BxKdvh2xL8gxXw9AQkOws2xJ6i8r4BeEMH1CI6S-2BKquNB9AREEYghe1KwxhX3h6wqs-2F6MPD-2B2q0K2DCz50m7IVVvy6Sw0WeywuvGM0sP-2F9RlDcbNBfpCmXJFBzlosOhYRc7sIqtk8zutHnr1y74QzE2aSviF0Ey9ZM5Ixx9X-2BKgJ5F0XWzFAFp9uyuziT46JFiL3ij0Zbgfz6p04eFk9JTcjF47k7xQVm7bno69pyvO58Q8W5CBQ1-2B8gFyaBrqDrlk7TY5toXLTBgTHPsdQiwPR7tK0syNyx6hxfjYoFC-2B7Xwy4dRoCc1yzub9Klu73P2g-3D-3D HTTP 302
https://my.pitchbook.com/n/57949.4354581.4106012 HTTP 302
https://my.pitchbook.com/newsletterLink.do?action=newsletterLinkPage&newsletterLinkToken=57949.4354581.4106012

Request Chain 39

https://dpm.demdex.net/id?d_visid_ver=5.5.0&d_fieldgroup=MC&d_rtbd=json&d_ver=2&d_verify=1&d_orgid=7801965A577503E87F000101%40AdobeOrg&d_nsid=0&ts=1683555126131 HTTP 302
https://dpm.demdex.net/id/rd?d_visid_ver=5.5.0&d_fieldgroup=MC&d_rtbd=json&d_ver=2&d_verify=1&d_orgid=7801965A577503E87F000101%40AdobeOrg&d_nsid=0&ts=1683555126131

Request Chain 53

https://cm.everesttech.net/cm/dd?d_uuid=84787338115439176323879448858348122035 HTTP 302
https://dpm.demdex.net/ibs:dpid=411&dpuuid=ZFkDNgAAAJnUfwOJ

Request Chain 82

https://8604778.fls.doubleclick.net/activityi;src=8604778;type=wcaun0;cat=hbr_a0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;ord=2970927504644.143 HTTP 302
https://8604778.fls.doubleclick.net/activityi;dc_pre=CKPmusrz5f4CFWUNogMdjScKhg;src=8604778;type=wcaun0;cat=hbr_a0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;ord=2970927504644.143

Request Chain 134

https://rp.liadm.com/j?dtstmp=1683555127961&aid=a-057o&se=e30&duid=fa99a107bf9d--01gzxv94ajyrmdcwcgnbztrjj9&tna=v2.7.1&pu=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&wpn=lc-bundle&refr=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&c=PHRpdGxlPkhvdyBNaWRzaXplIENvbXBhbmllcyBDYW4gUmVwYWlyIERhbWFnZWQgQ3VzdG9tZXIgUmVsYXRpb25zaGlwczwvdGl0bGU-PGxpbmsgcmVsPSJjYW5vbmljYWwiIGhyZWY9Imh0dHBzOi8vaGJyLm9yZy8yMDIzLzA1L2hvdy1taWRzaXplLWNvbXBhbmllcy1jYW4tcmVwYWlyLWRhbWFnZWQtY3VzdG9tZXItcmVsYXRpb25zaGlwcyI-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-TmF2aWdhdGlvbiBNZW51PC90aXRsZT48dGl0bGU-QWNjb3VudCBNZW51PC90aXRsZT48dGl0bGU-U2VhcmNoIE1lbnU8L3RpdGxlPjx0aXRsZT5DbG9zZSBtZW51PC90aXRsZT48dGl0bGU-U2VhcmNoPC90aXRsZT48aDEgY2xhc3M9ImFydGljbGUtaGVkIj4KCQkJCUhvdyBNaWRzaXplIENvbXBhbmllcyBDYW4gUmVwYWlyIERhbWFnZWQgQ3VzdG9tZXIgUmVsYXRpb25zaGlwcwoJCQk8L2gxPjx0aXRsZT48L3RpdGxlPjx0aXRsZT48L3RpdGxlPjx0aXRsZT48L3RpdGxlPg HTTP 302
https://rp4.liadm.com/j?dtstmp=1683555127961&aid=a-057o&se=e30&duid=fa99a107bf9d--01gzxv94ajyrmdcwcgnbztrjj9&tna=v2.7.1&pu=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&wpn=lc-bundle&refr=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&c=PHRpdGxlPkhvdyBNaWRzaXplIENvbXBhbmllcyBDYW4gUmVwYWlyIERhbWFnZWQgQ3VzdG9tZXIgUmVsYXRpb25zaGlwczwvdGl0bGU-PGxpbmsgcmVsPSJjYW5vbmljYWwiIGhyZWY9Imh0dHBzOi8vaGJyLm9yZy8yMDIzLzA1L2hvdy1taWRzaXplLWNvbXBhbmllcy1jYW4tcmVwYWlyLWRhbWFnZWQtY3VzdG9tZXItcmVsYXRpb25zaGlwcyI-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-TmF2aWdhdGlvbiBNZW51PC90aXRsZT48dGl0bGU-QWNjb3VudCBNZW51PC90aXRsZT48dGl0bGU-U2VhcmNoIE1lbnU8L3RpdGxlPjx0aXRsZT5DbG9zZSBtZW51PC90aXRsZT48dGl0bGU-U2VhcmNoPC90aXRsZT48aDEgY2xhc3M9ImFydGljbGUtaGVkIj4KCQkJCUhvdyBNaWRzaXplIENvbXBhbmllcyBDYW4gUmVwYWlyIERhbWFnZWQgQ3VzdG9tZXIgUmVsYXRpb25zaGlwcwoJCQk8L2gxPjx0aXRsZT48L3RpdGxlPjx0aXRsZT48L3RpdGxlPjx0aXRsZT48L3RpdGxlPg&i6=MmEwMjo2ZWEwOmM3MWI6MDoxMDEyOjcxNmQ6MmVlMTpmYWQy&n3pc=true

Request Chain 171

https://sync.mathtag.com/sync/img?mt_exid=36&redir=https://i.liadm.com/s/e/a-057o/0/c0e879908b10409aa0685df79cb7c67f?muid%3D%5BMM_UUID%5D&bec69b75-9f47-448a-80cc-36503db62016 HTTP 302
https://i.liadm.com/s/e/a-057o/0/c0e879908b10409aa0685df79cb7c67f?muid=6c406459-0339-4100-9365-62358687f16c

Request Chain 173

https://x.bidswitch.net/syncd?dsp_id=256&user_group=2&user_id=bec69b75-9f47-448a-80cc-36503db62016&redir=//i.liadm.com/s/52176?bidder_id%3D5298%26bidder_uuid%3D$%7BBSW_UID%7D HTTP 302
https://x.bidswitch.net/ul_cb/syncd?dsp_id=256&user_group=2&user_id=bec69b75-9f47-448a-80cc-36503db62016&redir=//i.liadm.com/s/52176?bidder_id%3D5298%26bidder_uuid%3D$%7BBSW_UID%7D HTTP 302
https://i.liadm.com/s/52176?bidder_id=5298&bidder_uuid=a34082fd-2481-475b-98a2-a7f47c2aaa16 HTTP 303
https://x.bidswitch.net/sync?ssp=liveintent&user_id=bec69b75-9f47-448a-80cc-36503db62016 HTTP 302
https://sync.srv.stackadapt.com/sync?nid=50&gdpr=&gdpr_consent=&gdpr_pd=&ssp=liveintent HTTP 302
https://x.bidswitch.net/sync?dsp_id=188&user_id=jS6Ntnd-WchyfuQom6dWgorHJoY&user_group=1&ssp=liveintent HTTP 302
https://i.liadm.com/s/52164?bidder_id=5298&licd=&bidder_uuid=a34082fd-2481-475b-98a2-a7f47c2aaa16

Request Chain 175

https://x.dlx.addthis.com/e/live_intent_sync?na_exid=bec69b75-9f47-448a-80cc-36503db62016 HTTP 302
https://x.dlx.addthis.com/e/live_intent_sync?na_exid=bec69b75-9f47-448a-80cc-36503db62016&rd=Y

Request Chain 177

https://b1sync.zemanta.com/usersync/liveintent/?cb=//i.liadm.com/s/35004?bidder_id%3D98254%26bidder_uuid%3D__ZUID__ HTTP 302
https://i.liadm.com/s/35004?bidder_id=98254&bidder_uuid= HTTP 303
https://i6.liadm.com/s/35004?bidder_id=98254&bidder_uuid=

Request Chain 186

https://c.clarity.ms/c.gif HTTP 302
https://c.bing.com/c.gif?ctsa=mr&CtsSyncId=03A661B80F524006875C7698A845C8D9&RedC=c.clarity.ms&MXFR=0A6A9BF16A3B6FAC39B988FA6E3B615A HTTP 302
https://c.clarity.ms/c.gif?ctsa=mr&CtsSyncId=03A661B80F524006875C7698A845C8D9&MUID=11286E43968066EB3C3E7D48972C678B

190 HTTP transactions
2 data transactions

Method
Protocol Status Resource
Path Size
x-fer Time
Latency Type
MIME-Type IP
Location

GET
H2

200

newsletterLink.do
my.pitchbook.com/
Redirect Chain

https://url6380.news.pitchbook.com/ls/click?upn=-2B0Jlug6i80mluh5Xp2-2BZsfdSR-2BbC0M2D2Pkba6hdCexEZchbkBxCmkQgblVPhk7jlR5KLzapjFh2o0mkwappoQ-3D-3DBnSZ_crkx84nrefNSc32Fg2EtXpZ69fQKzEnDXDldgW6NbZkGou...
https://my.pitchbook.com/n/57949.4354581.4106012
https://my.pitchbook.com/newsletterLink.do?action=newsletterLinkPage&newsletterLinkToken=57949.4354581.4106012

873 B
1 KB

131ms
130ms

Document
text/html

34.107.198.162
GOOGLE-CLOUD-PLAT...

General

Check archive.org

Show headers Download Go to

Full URL

https://my.pitchbook.com/newsletterLink.do?action=newsletterLinkPage&newsletterLinkToken=57949.4354581.4106012

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

34.107.198.162 Kansas City, United States, ASN396982 (GOOGLE-CLOUD-PLATFORM, US),

Reverse DNS

Software

nginx /

Resource Hash

Security Headers

Name	Value
Content-Security-Policy	frame-src 'self' https://files.pitchbook.com https://.linkedin.com https://pitchbook-2.wistia.com https://www.google.com mailto: ; frame-ancestors 'self' https://pitchbook.com
Strict-Transport-Security	max-age=31536000 ; includeSubDomains
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1 ; mode=block

Request headers

Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

access-control-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
cache-control: no-cache, no-store, must-revalidate
content-length: 873
content-security-policy: frame-src 'self' https://files.pitchbook.com https://*.linkedin.com https://pitchbook-2.wistia.com https://www.google.com mailto: *; frame-ancestors 'self' https://pitchbook.com
content-type: text/html;charset=UTF-8
date: Mon, 08 May 2023 14:12:04 GMT
expires: Thu, 01 Jan 1970 00:00:00 GMT
front-end-https: on
pragma: no-cache
referrer-policy: no-referrer-when-downgrade
server: nginx
strict-transport-security: max-age=31536000 ; includeSubDomains
via: 1.1 google
x-content-type-options: nosniff
x-frame-options: SAMEORIGIN
x-robots-tag: noindex,nofollow,nosnippet,noarchive always
x-trace-id: caa9f44494f61dcf
x-ua-compatible: ie=edge
x-xss-protection: 1 ; mode=block

Redirect headers

access-control-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
cache-control: no-cache, no-store, max-age=0, must-revalidate
content-length: 0
content-security-policy: frame-src 'self' https://files.pitchbook.com https://*.linkedin.com https://pitchbook-2.wistia.com https://www.google.com mailto: *; frame-ancestors 'self' https://pitchbook.com
date: Mon, 08 May 2023 14:12:04 GMT
expires: 0
front-end-https: on
location: https://my.pitchbook.com/newsletterLink.do?action=newsletterLinkPage&newsletterLinkToken=57949.4354581.4106012
pragma: no-cache
referrer-policy: no-referrer-when-downgrade
server: nginx
strict-transport-security: max-age=31536000 ; includeSubDomains
via: 1.1 google
x-content-type-options: nosniff
x-frame-options: SAMEORIGIN
x-robots-tag: noindex,nofollow,nosnippet,noarchive always
x-trace-id: 7ed4e8b33a067255
x-ua-compatible: ie=edge
x-xss-protection: 1 ; mode=block

GET
H2

200

Primary Request how-midsize-companies-can-repair-damaged-customer-relationships Show response
hbr.org/2023/05/
Redirect Chain

https://my.pitchbook.com/newsletter-link/57949.4354581.4106012
https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

108 KB
34 KB

469ms
416ms

Document
text/html

13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Requested by

Host: my.pitchbook.com
URL: https://my.pitchbook.com/newsletterLink.do?action=newsletterLinkPage&newsletterLinkToken=57949.4354581.4106012

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

13.32.99.49 , United States, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

Apache-Coyote/1.1 /

Resource Hash

2cef5afad51f1bc2abc25436ea715b940ea7245e60825c1e8b93633c19555016

Security Headers

Name	Value
Content-Security-Policy	frame-ancestors 'self'
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Referer: https://my.pitchbook.com/newsletterLink.do?action=newsletterLinkPage&newsletterLinkToken=57949.4354581.4106012
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

access-control-allow-credentials: true
access-control-allow-headers: Authorization,Content-Type,Accept
access-control-allow-methods: GET, POST, OPTIONS, HEAD
cache-control: no-cache
content-encoding: gzip
content-language: de-DE
content-security-policy: frame-ancestors 'self'
content-type: text/html;charset=utf-8
date: Mon, 08 May 2023 14:12:05 GMT
permissions-policy: accelerometer=(), ambient-light-sensor=(), autoplay=(), battery=(), camera=(), cross-origin-isolated=(), display-capture=(), document-domain=(), encrypted-media=(), execution-while-not-rendered=(), execution-while-out-of-viewport=(), fullscreen=(), geolocation=(), gyroscope=(), keyboard-map=(), magnetometer=(), microphone=(), midi=(), navigation-override=(), payment=(), picture-in-picture=(), publickey-credentials-get=(), screen-wake-lock=(), usb=(), web-share=(), xr-spatial-tracking=()
pragma: no-cache
referrer-policy: strict-origin-when-cross-origin
server: Apache-Coyote/1.1
strict-transport-security: max-age=31536000; includeSubDomains; preload
vary: Accept-Encoding
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-id: iRb-vBHfPKlCeMzB4fV_L-3mj1zmWg5cPy3FYf0zmcbxfShdtYF0iQ==
x-amz-cf-pop: FRA60-P3
x-cache: Miss from cloudfront
x-content-type-options: nosniff
x-frame-options: SAMEORIGIN
x-xss-protection: 1; mode=block

Redirect headers

access-control-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
cache-control: no-cache, no-store, max-age=0, must-revalidate
content-length: 0
content-security-policy: frame-src 'self' https://files.pitchbook.com https://*.linkedin.com https://pitchbook-2.wistia.com https://www.google.com mailto: *; frame-ancestors 'self' https://pitchbook.com
date: Mon, 08 May 2023 14:12:05 GMT
expires: 0
front-end-https: on
location: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
pragma: no-cache
referrer-policy: no-referrer-when-downgrade
server: nginx
strict-transport-security: max-age=31536000 ; includeSubDomains
via: 1.1 google
x-content-type-options: nosniff
x-frame-options: SAMEORIGIN
x-robots-tag: noindex,nofollow,nosnippet,noarchive always
x-trace-id: ee6b3fdb9da37382
x-ua-compatible: ie=edge
x-xss-protection: 1 ; mode=block

GET
H2 200 GT-America-Standard-Regular.woff
hbr.org/resources/fonts/ 47 KB
47 KB 29ms
16ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/GT-America-Standard-Regular.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: ee9c3d0d05b509e5ab38073849a411769af23473aa227d71b56386f4018c2bba

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: a8zxDPJOpQqvH47tLvWoVzerCsvGvSHY
date: Mon, 08 May 2023 01:47:23 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 44694
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 48128
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "c0286304d65096593576232c3e64366a"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: r-yK7f52wp9tUI0MD96b7PO6nUhQ3gUwoRwi6MDhjdoKMgtxU33KhQ==

GET
H2 200 GT-America-Standard-Regular-Italic.woff
hbr.org/resources/fonts/ 50 KB
50 KB 32ms
18ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/GT-America-Standard-Regular-Italic.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: c6699c35ddfec053b462b369afa948cb4169ef3a284b2489b4b12450174d89dd

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: _6KPsAkwrgKvhc1VEE4T4Yi4otp__NaC
date: Mon, 08 May 2023 02:09:41 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 43346
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 51132
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "0aa13cb2a22a71ec36c5a800ff5597f5"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: plAp-w24qB2tuRTDxhhD9QT9ulENuQWcBJI0bE0Vw4_T_JZeMsnMnw==

GET
H2 200 GT-America-Standard-Light.woff
hbr.org/resources/fonts/ 49 KB
50 KB 32ms
18ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/GT-America-Standard-Light.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 0f59caef24d4aa7fad92f8792629b112a82bd77c7a53d7a7c4048b0e4ee231ba

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: F.9bsIbjuaH8b2lr8C4HkaSSBeXzciYV
date: Mon, 08 May 2023 01:25:20 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 46006
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 50316
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "8d16a9bf80df5e37fdd6632f14f217f5"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: XxH1nXdpQNYk-SIi5rbK_kzlCzbZeuUDfY94Q-r67sAUSDFrZxtw2A==

GET
H2 200 GT-America-Standard-Medium.woff
hbr.org/resources/fonts/ 51 KB
52 KB 65ms
52ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/GT-America-Standard-Medium.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: ba71b50c6a75e8f67a261d66d4bd38e5358c2068641e5bc4725c81f16f88daa2

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: KGfaloTpuID0lE2PHF_Mhzt8phSpxWpT
date: Mon, 08 May 2023 03:57:01 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 36914
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 52284
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "1f86afaaedba4932c58396e8ac2e8dce"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: CROfZCz_sSG7zXw2456-N2fO3DV4C9C_pgJojpq85Rjmud_PkUgUqg==

GET
H2 200 GT-America-Standard-Medium-Italic.woff
hbr.org/resources/fonts/ 54 KB
55 KB 95ms
81ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/GT-America-Standard-Medium-Italic.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: d30961f160264fd825e8b0ddb37f1105fd55db8a8d66572d245cee0438116a8a

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: gzW3OcmoRP_82mBLaXlKqeopL1fTW4LD
date: Mon, 08 May 2023 03:04:52 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 40034
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 55452
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "cda70ea14c3cc32c32568b2102001829"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: 9xcEXrB5YFJ5DZBzGvVOXN0rJx_RZFvK0qNsgRFOOwEAzpRKpB-qiA==

GET
H2 200 GT-America-Standard-Light-Italic.woff
hbr.org/resources/fonts/ 53 KB
53 KB 94ms
82ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/GT-America-Standard-Light-Italic.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: ebe2e95318854c20bbf1d78a3ea19ee259887c9961ed32ab9434493f664636a6

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: 4.M1Sj674I5wquZpsOuIhTf_5Y7wYd6J
date: Mon, 08 May 2023 08:12:14 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 21592
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 53924
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "0423b0318aaa4fc4fa0f24448cda2070"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: fQOlwe0LqW-5-v0pZ-YB8XBp-Uycrop8yT5YU0jNUEx5wIySpyuLBA==

GET
H2 200 GTAmerica-Standard-Semibold.woff
hbr.org/resources/fonts/ 50 KB
51 KB 127ms
115ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/GTAmerica-Standard-Semibold.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 78dc2ebb0f01c39f0d2de295c2a40c1696e2bc813d37930d5821244db6415c1b

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: pJRFdGs9h_Tgz3qwnDjvX2TrykDjWoSc
date: Mon, 08 May 2023 05:29:08 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 31378
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 51280
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "28a1641de2bc113ec6afdc478401d8a4"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: 1fcqhKw6Q602SM2pCpfngoCFlwWA-LQ0kBCNsYgwRYSoh1haPoZtpw==

GET
H2 200 GTAmerica-Standard-Semibold-Italic.woff
hbr.org/resources/fonts/ 54 KB
54 KB 94ms
83ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/GTAmerica-Standard-Semibold-Italic.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 6b7c15867904f867608ab56040ad0e363ebbe0d49d6dfbf49ba7b8034a752a81

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: OmvBr_9ANriTQkUuL4lbj.Cn02cnTkSm
date: Mon, 08 May 2023 00:50:04 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 48122
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 55124
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "24b3d942fae92d460ffdb470ef6e8420"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: PqsGCsz2P0icuMt_50rVhT4pdwiBgF_VoKg8hKbUCBM7PERDPyVVeA==

GET
H2 200 GT-America-Standard-Bold.woff
hbr.org/resources/fonts/ 51 KB
52 KB 95ms
83ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/GT-America-Standard-Bold.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 449f1ad74417e71ec8e3a563aef5a73b15e690c201327491c55a7f55b4000d4c

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: 8fcSUsM5X5E9Comsjq5CsoYIcxD6rOfY
date: Mon, 08 May 2023 01:49:50 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 44536
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 52508
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "5a8c13c8437068c969b0c800c9b153a3"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: Qs-Nse4xexanXSA9CyURFafluzfVoHn8T5X4NN967JdQHeBwpwzKHg==

GET
H2 200 GT-America-Standard-Bold-Italic.woff
hbr.org/resources/fonts/ 54 KB
55 KB 160ms
148ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/GT-America-Standard-Bold-Italic.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 6278bc20088d3ccb9a2c39c866fc0bc194640bbdb9652a6b13b844b4ed0febd3

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: jczNQgMei_1djddmAbwrLnOwXosplShO
date: Mon, 08 May 2023 04:22:16 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 35390
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 55760
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "dc47152083809108764df284f42e383a"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: NYctHuE625EvYM3yAWYZ2mJV00rLagADEz_25f1qsr4is3pTNVOvjw==

GET
H2 200 LavaStd-Regular.otf
hbr.org/resources/fonts/ 168 KB
168 KB 160ms
149ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/LavaStd-Regular.otf
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 5f773416e87a6db09165f233f547e2b6101c01b7f2b65d579cf0a6501acfc558

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: 9hyWuwhvmTE2o5nGzxK3eZoGKlNq5vTU
date: Mon, 08 May 2023 03:04:52 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 40034
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 171548
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "35e82cd256a7f33c2cc90dae71f4d448"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: ayDpSMWqTtQNdn7SOsu2U9iWDn9A6adWY6KAiZ-g8j9GMklIM6l3XQ==

GET
H2 200 LavaStd-RegularItalic.otf
hbr.org/resources/fonts/ 175 KB
176 KB 161ms
149ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/LavaStd-RegularItalic.otf
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: d687fa53dee102ccf9c30eabc41f067abc08d198dfb3b57ad9b62cf4dc54a351

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: I4TgoLYgwUoUwEbP_wdR6KnuBtaPJXlt
date: Mon, 08 May 2023 01:14:11 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 46675
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 179168
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "3024c276af18c2b114ab4e17f852c90e"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: fnOZho9FPT9baHABbdFMvxZeRcm3CbTINbCw0FwPo3Q-csGguxjvNw==

GET
H2 200 LavaStd-Medium.otf
hbr.org/resources/fonts/ 172 KB
173 KB 161ms
150ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/LavaStd-Medium.otf
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 6b925c1424c140a40a87bd82c7632ac6b1ab17af4497633c345f39c30d0e532e

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: rZEjtPppMXZYC2gabkt0HpqZucVIRcYl
date: Mon, 08 May 2023 04:55:41 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 33385
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 176572
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "c264c2dad81ce7c10f1518305bc2b9d2"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: uuXwe8jVVMfuFaolbAkR54KRi3_TU-fVm8Av5XBN57Lx0Dq6ohykww==

GET
H2 200 LavaStd-MediumItalic.otf
hbr.org/resources/fonts/ 179 KB
179 KB 163ms
152ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/LavaStd-MediumItalic.otf
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 7bc4cb5266973d8a9454a13981e679f30bb9ad50b61217542792678b03b54d17

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: V0mWERtRA0LcsUYVWydza8FB1NJ80x1M
date: Mon, 08 May 2023 10:49:47 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 12141
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 183000
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "541c01c05db938f488ca8b8679c9f48e"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: iswy0ZRqOMCjV0d518MFa1zzYDWXVlY_KLFKx9DZzzOBQRsLmGqsWQ==

GET
H2 200 LavaStd-Bold.otf
hbr.org/resources/fonts/ 172 KB
173 KB 163ms
153ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/LavaStd-Bold.otf
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 60f4e59f03226e65de0981aadc496d2568fa22293071bcadbf305cdfccd6ffa1

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: U8cOJPL75yyGtTpC1MVdIrFIEilK6YHw
date: Sun, 07 May 2023 18:14:55 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 71834
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 176260
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "ff601a9a3fd5c9e0b8241029022f98de"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: 0_nfggu9yopZpeiyNyVxs49tk5aIZ7p6jZuop1KcZelGs--1E27KbA==

GET
H2 200 LavaStd-BoldItalic.otf
hbr.org/resources/fonts/ 178 KB
179 KB 164ms
153ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/LavaStd-BoldItalic.otf
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 2d0eac3aa33a77124fe5ca4e234947dcc3f9263e82f113db2f05ffefea3e4c31

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: 6W18QnFxQaIv8BO_dBZy1FhZGOGQr8OR
date: Mon, 08 May 2023 03:57:01 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 36914
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 182452
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "d3b73a15a9a1aa3bb4c8b9276fc7e7df"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: rvSApKSZt5vTSd5m-YDwW43s0_wy6d03weV5eGcD1T3Jb4Ut1wVulg==

GET
H2 200 LavaStd-Heavy.otf
hbr.org/resources/fonts/ 172 KB
173 KB 165ms
155ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/LavaStd-Heavy.otf
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 5da34f4ffe3be4e6661d2095748c6dca3f5dc41ac9fa90db4107a16a6a307d74

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: QQGShwORrNwEPhsvqW0wsOnN_UuCtMqP
date: Mon, 08 May 2023 05:06:59 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 32707
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 176012
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "2ad5546abc046a08971cc8bdab22fd4a"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: p4iVSaPImZTZ1XjFhLJdsN1xITmjDVR8LkYPeF2dd6HGIYkCWrXDaQ==

GET
H2 200 LavaStd-HeavyItalic.otf
hbr.org/resources/fonts/ 177 KB
177 KB 166ms
155ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/LavaStd-HeavyItalic.otf
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 1911fb2160863dc45b8d92a7f3def95c4c8a93f105db8b486c798e29a947b739

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: foxu.Z4X4quyrnBOtuf2U5lcCivbC6gB
date: Mon, 08 May 2023 03:01:22 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 40244
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 180992
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "46ae7c0c245f0ec0974998857734ff03"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: QpHLhVHggyYA2g35Cf38-D5gBM3dKthkDsmjag1CN_zwbB9_7ZQBtw==

GET
H2 200 HBRIcons-Regular.woff
hbr.org/resources/fonts/ 19 KB
20 KB 166ms
156ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/HBRIcons-Regular.woff
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 47c2e16346234f35ea6cb3593e5345bfc4b4be899452e44c7b9be4b97320efba

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: 4ObnU0exNDCmdV2mKYvuTSyatw4EB3xB
date: Mon, 08 May 2023 07:26:23 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 24343
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 19896
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
etag: "fc22c6e7d30ecf220a35d60d9e56dc38"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: jRbpAPiiWz5frMY_hfdMD1Sm_k3r8jzzQF8uheFYgkN6GQ819qAKzw==

GET
H2 200 style_cf6bbb625107b3da.css
hbr.org/resources/css/ 1 MB
129 KB 25ms
15ms Stylesheet
text/css 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/css/style_cf6bbb625107b3da.css
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: a303583d3918fffd5eb77eafc86666b89294871fa73a2beae7b80fd1beea8b88

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: EXBuBNTderm6hhlbj3onzxQR4D70IHB_
content-encoding: gzip
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
date: Mon, 08 May 2023 13:28:34 GMT
last-modified: Thu, 04 May 2023 12:56:32 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 2612
x-amz-server-side-encryption: AES256
etag: W/"cf6bbb625107b3daf4efb2f08cbfd6e0"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: text/css
x-amz-replication-status: COMPLETED
x-amz-cf-id: 4C0WTGVPgZwY6WGcJkLNnBs0hnaV_OAwq2ASjD9IWRX8aFq1fn6B0A==

GET
H2 200 tinypass.min.js Show response
cdn.tinypass.com/api/ 340 KB
101 KB 100ms
34ms Script
application/javascript 2606:4700::6811:b9b1
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdn.tinypass.com/api/tinypass.min.js

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:b9b1 , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

526af0d18923aab3c743f0a4150f50edeee909d4733ea097d4958dfeccad1627

Security Headers

Name	Value
Strict-Transport-Security	max-age=86400; includeSubDomains

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:05 GMT
x-amz-version-id: 1KjHa67u6wjoKfJ4aRVbE36Nd9AGxeAu
content-encoding: br
cf-cache-status: HIT
strict-transport-security: max-age=86400; includeSubDomains
x-amz-request-id: SZEMR5TVREE73M7V
age: 7686
x-amz-server-side-encryption: AES256
x-amz-replication-status: REPLICA
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-amz-id-2: z5YrxbVt9T6lLAZh5ZDRmhDFsgcS7QGB3El0jbzqPv/y6W4yVEmHOBMoofQfJsmLF65ftstkdAMn33cirvCFLg==
last-modified: Fri, 05 May 2023 12:02:46 GMT
server: cloudflare
etag: W/"617e46ba8633f008affde0c90abf7835"
vary: Accept-Encoding
content-type: application/javascript
cache-control: public, max-age=14400
cf-ray: 7c424bb03a529bbe-FRA
expires: Mon, 08 May 2023 18:12:05 GMT

GET
H2 200 launch-68b2fecf2e9e.min.js Show response
assets.adobedtm.com/c0857d0b892a/fccd631ba54c/ 738 KB
161 KB 90ms
48ms Script
application/x-javascript 2a02:26f0:3500:587::1e80
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://assets.adobedtm.com/c0857d0b892a/fccd631ba54c/launch-68b2fecf2e9e.min.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_256_GCM
Server: 2a02:26f0:3500:587::1e80 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
Software: AkamaiNetStorage /
Resource Hash: e5b20ffed8cd88d2248a63cfd28677ed7148a61ff19bedcab36a8265e499baec

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:05 GMT
content-encoding: gzip
last-modified: Mon, 01 May 2023 13:48:26 GMT
server: AkamaiNetStorage
etag: "e2bae94ae341776699e174672419fe48:1682948906.798025"
vary: Accept-Encoding
content-type: application/x-javascript
access-control-allow-origin: https://hbr.org
cache-control: max-age=3600
accept-ranges: bytes
timing-allow-origin: *
content-length: 164573
expires: Mon, 08 May 2023 15:12:05 GMT

GET
H2 200 intromercial_e7f83d32e87142cc.js Show response
hbr.org/resources/js/components/overlay-intromercial/ 4 KB
2 KB 167ms
158ms Script
application/javascript 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/js/components/overlay-intromercial/intromercial_e7f83d32e87142cc.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 0e5437af4e8da53d78ce52af691d8212f26988c5106d4b581e98ac4c54955a40

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: m_FHRtCN2JLVruQ9tFUTB_7VncYjRhAY
content-encoding: gzip
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
date: Mon, 08 May 2023 03:57:01 GMT
last-modified: Thu, 04 May 2023 12:56:43 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 36914
x-amz-server-side-encryption: AES256
etag: W/"e7f83d32e87142cc5854f5b0cf2df295"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/javascript
x-amz-replication-status: COMPLETED
x-amz-cf-id: zEJ_E5Qo7_o-x6RnV5p3FpsFxXwZk6Vud786Ff7bEcWbssJt-bFvQg==

GET
H2 200 HBR_logo_black.svg
hbr.org/resources/css/images/ 7 KB
3 KB 24ms
18ms Image
image/svg+xml 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/css/images/HBR_logo_black.svg
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: fe4c7eb5783b67d13ddffabbc747823eeb2cf8ebfd572cf45c02af9cb95521d3

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: ztgsZ6657zPqA2HKTbl6JVKbEuLEZWtg
content-encoding: gzip
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
date: Sun, 07 May 2023 18:14:33 GMT
last-modified: Thu, 04 May 2023 12:56:30 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 71854
x-amz-server-side-encryption: AES256
etag: W/"92a416bf241fdefcf69c1bdc9c088c72"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: image/svg+xml
x-amz-replication-status: COMPLETED
x-amz-cf-id: 2QySt2atGgD9bm5R422uf_-YfcVPUBQZPBM79x9iAhzSsyHiXwbnmQ==

GET
H2 200 cart-icon.png
hbr.org/resources/css/images/ 1 KB
2 KB 25ms
19ms Image
image/png 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/css/images/cart-icon.png
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 15421ec347ed0f38365afa7b8599b4b046ea3ed5e1f33c20e53d20eb20bbea1c

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: hyoTCbDn.AOfBzmYdO8XazpyFMeh4kgi
date: Mon, 08 May 2023 04:51:56 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 33611
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 1374
last-modified: Thu, 04 May 2023 12:56:31 GMT
server: AmazonS3
etag: "2667cc9805c29993721aff007222c0a7"
vary: Accept-Encoding
content-type: image/png
accept-ranges: bytes
x-amz-cf-id: 9bgK6EW-0y_KzXzZGTTeXU6qUWkm2FwaZrFCN1AzedcoRshE52sqow==

GET
H2 200 May23_04_995529862.jpg
hbr.org/resources/images/article_assets/2023/05/ 394 KB
395 KB 58ms
52ms Image
image/jpeg 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/images/article_assets/2023/05/May23_04_995529862.jpg
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: a0abedb252cfa8fe911c73393c1799adc61b4aec2f95196f9f69d36de4b0e74b

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: ZvVpTOrf1o_ep3iFX5mTkjZiInwxf8ZY
date: Mon, 08 May 2023 13:21:41 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 3026
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 403292
last-modified: Thu, 04 May 2023 12:28:35 GMT
server: AmazonS3
etag: "428c48cc044ad76ba8edab85c71a0542"
vary: Accept-Encoding
content-type: image/jpeg; charset=binary
accept-ranges: bytes
x-amz-cf-id: JnpDXvRJuDB4KHlajTXEmgBlEakxksiM5vXG08HfB4P4NRcBrbzByg==

GET
H2 200 HBR-learning-icon.png
hbr.org/resources/css/images/hmm/ 24 KB
25 KB 43ms
36ms Image
image/png 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/css/images/hmm/HBR-learning-icon.png
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 23cc67043e4e2c2f0a11a3ed68420e997d34a673074c0156eed2712e0e71c52a

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: NKxPZGm8gxIrQ3zALWnde_61zZeGuFT0
date: Mon, 08 May 2023 05:57:03 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 29704
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 24968
last-modified: Thu, 04 May 2023 12:56:31 GMT
server: AmazonS3
etag: "c6767c296ba9030e5db56b0b2bca5e1d"
vary: Accept-Encoding
content-type: image/png
accept-ranges: bytes
x-amz-cf-id: Sg8E52j1xyG3f7lcFBuEZ1Vl5R3Ennj69ZjS7oI23ES-Ahrt2cGC7Q==

GET
H2 200 topic_landing_page_1400.png
hbr.org/resources/images/hmm/Course_Illustrations/Change_Management_Course/ 317 KB
318 KB 42ms
36ms Image
image/png 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/images/hmm/Course_Illustrations/Change_Management_Course/topic_landing_page_1400.png
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 3b9bed32b301d83103d4ba7af7bb46bb174649ea8d7c0dcc3cdcd8dae2455bf5

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: NTuFQ87io1g7KTCR22z8wFGZx3udPLky
date: Mon, 08 May 2023 03:59:18 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
last-modified: Fri, 24 Jun 2022 13:17:56 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 36769
etag: "9a4d11f52d5dec6c792171e0adf8d604"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: image/png; charset=binary
x-amz-replication-status: COMPLETED
accept-ranges: bytes
content-length: 324556
x-amz-cf-id: keJjI77GT7l2FGKcpIczXshBFPN3uVIep29pvwJhibfVpujhhEDMNQ==

GET
H2 200 hbr_logo.svg
hbr.org/resources/css/images/ 24 KB
6 KB 26ms
20ms Image
image/svg+xml 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/css/images/hbr_logo.svg
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 6b081f1784a4214902b98ff7de1eea01313c674de06d40ba2b109ec697617c00

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: NTS7bDdI5P5VgbiPBPhEgHHQSN.1tk6G
content-encoding: gzip
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
date: Mon, 08 May 2023 03:16:41 GMT
last-modified: Thu, 04 May 2023 12:56:31 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 39326
x-amz-server-side-encryption: AES256
etag: W/"2edac8195248346550d4ba89d2d17a32"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: image/svg+xml
x-amz-replication-status: COMPLETED
x-amz-cf-id: iCixmmFOsXifBQXyua09LjTAd2k_8RS_ijCsJg48i99vvfk1bX3L6w==

GET
H2 200 new_logo_May11.png
hbr.org/resources/images/2018/ 5 KB
5 KB 45ms
39ms Image
image/png 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/images/2018/new_logo_May11.png
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: dd0915f7e6b8bb266cf4c613d8ece560c32e321c4b39344e40606d194780da05

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: zsFDTzEJp5CZuiAI2GitBMcLuOV3JWCc
date: Mon, 08 May 2023 04:52:19 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
last-modified: Tue, 18 Jun 2019 21:15:34 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 33588
etag: "7d0a30aa203355906494a25874b2491b"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: image/png; charset=UTF-8
x-amz-replication-status: COMPLETED
accept-ranges: bytes
content-length: 5140
x-amz-cf-id: 5GB4JTrZQlZfJY9wNfbEvKmGVl9bWpHzXqtR5LPXGKJ1cFgQkwOIUA==

GET
H2 200 enterprise.js Show response
www.recaptcha.net/recaptcha/ 977 B
939 B 80ms
21ms Script
text/javascript 2a00:1450:4001:801::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.recaptcha.net/recaptcha/enterprise.js?render=6Ld9uNYZAAAAADPb9mj-jQFgYnWu1h6XAdKRLUhH

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:801::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

GSE /

Resource Hash

7cebcee23a4cba6b82d745c1d821bfd22240eed1cf02bce53c71f261e766b60e

Security Headers

Name	Value
Content-Security-Policy	frame-ancestors 'self'
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: gzip
x-content-type-options: nosniff
content-security-policy: frame-ancestors 'self'
server: GSE
x-frame-options: SAMEORIGIN
content-type: text/javascript; charset=UTF-8
cache-control: private, max-age=300
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 620
x-xss-protection: 1; mode=block
expires: Mon, 08 May 2023 14:12:06 GMT

GET
H2 200 common_1770c21d297879d8.js Show response
hbr.org/resources/js/ 1 MB
302 KB 10ms
9ms Script
application/x-javascript 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/js/common_1770c21d297879d8.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: cba7c16f874a80a52c7d06849650ab7df41a136b76633dc6a160af4a7c5b74d4

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: mNBE0l0d3tZRUBn1mEg1wTySZcFcnrXK
content-encoding: gzip
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
date: Mon, 08 May 2023 04:55:44 GMT
last-modified: Thu, 04 May 2023 12:56:33 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 33383
x-amz-server-side-encryption: AES256
etag: W/"1770c21d297879d835f8fdb9e86990c1"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/x-javascript
x-amz-replication-status: COMPLETED
x-amz-cf-id: lT1GskMel2o184zjbNM05HRyunMe-Kg_xBRdib2ztnryLZ24KToyEg==

GET
H2 200 embed-audio-player.js Show response
embed-player.newsoveraudio.com/scripts/ 1 KB
828 B 77ms
8ms Script
application/javascript 52.222.214.7
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://embed-player.newsoveraudio.com/scripts/embed-audio-player.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 52.222.214.7 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-52-222-214-7.fra56.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 692b43bb4033f011267a9874d3ab517e988ee5aa22ac85485f974d9347f21a31

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: yTFSYzRE52aPQQ9xC2wijTle6HHSlImg
content-encoding: gzip
via: 1.1 e45d812d65a0d0336b945e28b9381462.cloudfront.net (CloudFront)
date: Mon, 08 May 2023 14:04:01 GMT
last-modified: Thu, 09 Mar 2023 16:34:33 GMT
server: AmazonS3
x-amz-cf-pop: FRA56-P3
age: 488
etag: W/"b41518836c1e09ae3fa4c9ba97ec83f5"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/javascript
x-amz-cf-id: CrIbqtLkpD6c_DnG9BMu7c9vtI7RYY0efkU-a3-cXsWj6YQfDUq1KA==

GET
H2 200 article_0456df81f4bf922d.js Show response
hbr.org/resources/js/pages/ 414 KB
95 KB 19ms
12ms Script
application/javascript 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/js/pages/article_0456df81f4bf922d.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 00b4f67d37c93a0894a481b7351325ff4a1cc25a89ffb73b9af52b3c860fd416

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: yGmLf4.y8TkDUXU8vgMfqg8NxYb.LJT3
content-encoding: gzip
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
date: Mon, 08 May 2023 13:28:30 GMT
last-modified: Thu, 04 May 2023 12:56:40 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 2617
x-amz-server-side-encryption: AES256
etag: W/"0456df81f4bf922d832ac64d2298cac7"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/javascript
x-amz-replication-status: COMPLETED
x-amz-cf-id: mfcnm4z_wTnLw38IndbMXK9qkSCu7UB8yVP5iALEzAVbyxKJKVcAYQ==

GET
H2 200 ascend_8c280aa8f27b4d9b.js Show response
hbr.org/resources/js/pages/ 2 KB
1 KB 20ms
13ms Script
application/javascript 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/js/pages/ascend_8c280aa8f27b4d9b.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: cbd6622050f95d5515c69bf575e6042ea5ad7e64c73981ac861cbf0d647c2109

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: jn7.YeGgN0y7BLHbuAfdmz3Mnsk0LR7q
content-encoding: gzip
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
date: Mon, 08 May 2023 02:06:36 GMT
last-modified: Thu, 04 May 2023 12:56:41 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 43531
x-amz-server-side-encryption: AES256
etag: W/"8c280aa8f27b4d9b0081aa6e619ff257"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/javascript
x-amz-replication-status: COMPLETED
x-amz-cf-id: Arshk8AcomnRwacvAfpI1VbBgk5Nc-4qrjhqxEP6hHibVse8bk7vAA==

GET
H/1.1 200
OK cx.cce.js Show response
cdn.cxense.com/ 23 KB
6 KB 76ms
11ms Script
application/x-javascript 2a02:26f0:6c00:1a1::268b
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://cdn.cxense.com/cx.cce.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_256_GCM
Server: 2a02:26f0:6c00:1a1::268b Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
Software: AkamaiNetStorage /
Resource Hash: 5b4c012c740d120a384871f05af3184799f6e2b607767a5d6229e2a82aac103b

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Date: Mon, 08 May 2023 14:12:06 GMT
Content-Encoding: gzip
Last-Modified: Fri, 07 Oct 2022 14:05:13 GMT
Server: AkamaiNetStorage
Vary: Accept-Encoding
Content-Type: application/x-javascript
Access-Control-Allow-Origin: *
Cache-Control: max-age=3600
Connection: keep-alive
Accept-Ranges: bytes
Content-Length: 5959
Expires: Mon, 08 May 2023 15:12:06 GMT

POST
H2 200 execute Show response
c2.piano.io/xbuilder/experience/ 14 KB
4 KB 192ms
155ms XHR
application/json 2606:4700::6810:f015
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://c2.piano.io/xbuilder/experience/execute?aid=mbs77qtzUz

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6810:f015 , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

200ee762694263e58b15113623e0a21971ce413b2b5c3701e2bf02f56132ba2f

Security Headers

Name	Value
Strict-Transport-Security	max-age=86400; includeSubDomains

Request headers

Accept: application/json
Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: application/x-www-form-urlencoded

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
strict-transport-security: max-age=86400; includeSubDomains
content-encoding: br
cf-cache-status: DYNAMIC
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-request-id: wrfoc89733
pragma: no-cache
server: cloudflare
vary: Accept-Encoding, Origin
access-control-allow-methods: POST, GET, OPTIONS
content-type: application/json; charset=UTF-8
access-control-allow-origin: https://hbr.org
access-control-expose-headers: Composer-Request-Control-Policy
cache-control: no-cache, no-store
access-control-allow-credentials: true
cf-ray: 7c424bb2583b1999-FRA

GET
H2 200 advertising.js Show response
www.npttech.com/ 6 KB
3 KB 74ms
19ms Script
application/javascript 2606:4700:e6::ac40:c60b
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://www.npttech.com/advertising.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2606:4700:e6::ac40:c60b , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 5b33d89b63f0526bc3d87febe6fa085f09521427e58faf605413b50635872ac1

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
x-amz-version-id: AqISHxpKTQvORh8RqBdMoHK.Vq6tURDV
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
x-amz-request-id: 5QN4F1N5TAJA3DN0
age: 2401
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-amz-id-2: ixROpG9LrPJCYf5h8sRIjOXPpqPC7pzYLyy97hE85oUzdjHtzPJEfdqnZFfi6QprzeNSsSpeUHQ=
last-modified: Tue, 18 Oct 2022 13:20:01 GMT
server: cloudflare
etag: W/"df0e1827cd8f289a645f38d8fecaf6e0"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=%2BnT0JCKZNvN7R4YYd62g5tC%2BjQbQrLHHtscxquhU42%2BFVdiiC62%2BXeORnE9gyL8ZwZ3yeNnb5z3EYMehRYX7Lr44OSH3asp9ThCqOBnY3htLd9g146pLDrRGV%2BPir2VYvOZeJMHOLAIQcK2ZO8o%3D"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript
cache-control: max-age=28800
cf-ray: 7c424bb39fca3a3d-FRA

GET
H/1.1

200
OK

rd Show response
dpm.demdex.net/id/
Redirect Chain

https://dpm.demdex.net/id?d_visid_ver=5.5.0&d_fieldgroup=MC&d_rtbd=json&d_ver=2&d_verify=1&d_orgid=7801965A577503E87F000101%40AdobeOrg&d_nsid=0&ts=1683555126131
https://dpm.demdex.net/id/rd?d_visid_ver=5.5.0&d_fieldgroup=MC&d_rtbd=json&d_ver=2&d_verify=1&d_orgid=7801965A577503E87F000101%40AdobeOrg&d_nsid=0&ts=1683555126131

362 B
1 KB

35ms
35ms

XHR
application/json

3.248.155.70
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://dpm.demdex.net/id/rd?d_visid_ver=5.5.0&d_fieldgroup=MC&d_rtbd=json&d_ver=2&d_verify=1&d_orgid=7801965A577503E87F000101%40AdobeOrg&d_nsid=0&ts=1683555126131

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

HTTP/1.1

Server

3.248.155.70 Dublin, Ireland, ASN16509 (AMAZON-02, US),

Reverse DNS

ec2-52-208-24-37.eu-west-1.compute.amazonaws.com

Software

Resource Hash

a3b08aa48e3bff5bcda1df3263c00ce7d0448ddea765f167ba567a6a06a62d03

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

DCS: dcs-prod-irl1-2-v048-059e93707.edge-irl1.demdex.com 1 ms
Pragma: no-cache
Strict-Transport-Security: max-age=31536000; includeSubDomains
content-encoding: gzip
X-TID: 4oK3OK39Sos=
Vary: Origin
P3P: policyref="/w3c/p3p.xml", CP="NOI NID CURa ADMa DEVa PSAa PSDa OUR SAMa BUS PUR COM NAV INT"
Access-Control-Allow-Origin: https://hbr.org
Content-Type: application/json;charset=utf-8
Cache-Control: no-cache,no-store,must-revalidate,max-age=0,proxy-revalidate,no-transform,private
Access-Control-Allow-Credentials: true
Connection: keep-alive
Content-Length: 304
Expires: Thu, 01 Jan 1970 00:00:00 UTC

Redirect headers

DCS: dcs-prod-irl1-1-v048-0629ebd29.edge-irl1.demdex.com 0 ms
Pragma: no-cache
Strict-Transport-Security: max-age=31536000; includeSubDomains
X-TID: YEBQ/e/EQIU=
Vary: Origin
P3P: policyref="/w3c/p3p.xml", CP="NOI NID CURa ADMa DEVa PSAa PSDa OUR SAMa BUS PUR COM NAV INT"
Access-Control-Allow-Origin: https://hbr.org
Location: https://dpm.demdex.net/id/rd?d_visid_ver=5.5.0&d_fieldgroup=MC&d_rtbd=json&d_ver=2&d_verify=1&d_orgid=7801965A577503E87F000101%40AdobeOrg&d_nsid=0&ts=1683555126131
Cache-Control: no-cache,no-store,must-revalidate,max-age=0,proxy-revalidate,no-transform,private
Access-Control-Allow-Credentials: true
Connection: keep-alive
Content-Length: 0
Expires: Thu, 01 Jan 1970 00:00:00 UTC

GET
H2 200 AppMeasurement.min.js Show response
assets.adobedtm.com/extensions/EPbf7b42aa08bc4f10879b1484195e80d1/ 34 KB
12 KB 37ms
32ms Script
application/x-javascript 2a02:26f0:3500:587::1e80
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://assets.adobedtm.com/extensions/EPbf7b42aa08bc4f10879b1484195e80d1/AppMeasurement.min.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_256_GCM
Server: 2a02:26f0:3500:587::1e80 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
Software: AkamaiNetStorage /
Resource Hash: d6d01246a30e9d483531c27721f73f266fa4af35effdb21683ac02a620ab8aaf

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: gzip
last-modified: Thu, 22 Sep 2022 16:16:49 GMT
server: AkamaiNetStorage
etag: "dfdd9e1f988805f0c2fbb10cd6b8f034:1663863409.614694"
vary: Accept-Encoding
content-type: application/x-javascript
access-control-allow-origin: https://hbr.org
cache-control: no-cache
accept-ranges: bytes
timing-allow-origin: *
content-length: 12384
expires: Mon, 08 May 2023 15:12:06 GMT

GET
H2 200 AppMeasurement_Module_ActivityMap.min.js Show response
assets.adobedtm.com/extensions/EPbf7b42aa08bc4f10879b1484195e80d1/ 3 KB
2 KB 38ms
33ms Script
application/x-javascript 2a02:26f0:3500:587::1e80
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://assets.adobedtm.com/extensions/EPbf7b42aa08bc4f10879b1484195e80d1/AppMeasurement_Module_ActivityMap.min.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_256_GCM
Server: 2a02:26f0:3500:587::1e80 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
Software: AkamaiNetStorage /
Resource Hash: 78c1c1baf0d964522f8afab09cfc754685c1648826a7f9967fd52b774b4ec5aa

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: gzip
last-modified: Thu, 22 Sep 2022 16:16:49 GMT
server: AkamaiNetStorage
etag: "b89fcb8870ac40eecb6d3cc844d35389:1663863409.92483"
vary: Accept-Encoding
content-type: application/x-javascript
access-control-allow-origin: https://hbr.org
cache-control: no-cache
accept-ranges: bytes
timing-allow-origin: *
content-length: 1598
expires: Mon, 08 May 2023 15:12:06 GMT

GET
H2 200 analytics.js Show response
www.google-analytics.com/ 51 KB
21 KB 59ms
5ms Script
text/javascript 2001:4860:4802:36::178
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.google-analytics.com/analytics.js

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2001:4860:4802:36::178 , United States, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

e7b90d32907f89c49e9e2a2ccca95133277f756f13a14187936d9b948ff67b44

Security Headers

Name	Value
Strict-Transport-Security	max-age=10886400; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

strict-transport-security: max-age=10886400; includeSubDomains; preload
content-encoding: gzip
x-content-type-options: nosniff
date: Mon, 08 May 2023 12:35:39 GMT
last-modified: Mon, 17 Apr 2023 22:36:01 GMT
server: Golfe2
age: 5787
vary: Accept-Encoding
content-type: text/javascript
cache-control: public, max-age=7200
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 20737
expires: Mon, 08 May 2023 14:35:39 GMT

GET
H2 200 fbevents.js Show response
connect.facebook.net/en_US/ 106 KB
28 KB 63ms
8ms Script
application/x-javascript 2a03:2880:f083:9:face:b00c:0:3
FACEBOOK

General

Check archive.org

Show headers Download Go to

Full URL

https://connect.facebook.net/en_US/fbevents.js

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a03:2880:f083:9:face:b00c:0:3 Frankfurt am Main, Germany, ASN32934 (FACEBOOK, US),

Reverse DNS

Software

Resource Hash

8dcee59828f1423ecefd552dd353e25bd4ac38a9557ee084604ee7c2d41d9b98

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; preload; includeSubDomains
X-Content-Type-Options	nosniff
X-Frame-Options	DENY
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; preload; includeSubDomains
content-encoding: gzip
x-content-type-options: nosniff
date: Mon, 08 May 2023 14:12:06 GMT
document-policy: force-load-at-top
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400
content-length: 27538
x-fb-rlafr: 0
x-xss-protection: 0
pragma: private
x-fb-debug: nvf6oIfHFlkNvTUDOX2zGZ55xaatwh6/6OtlTySHYGV3/kfbF4s0wYj4uneF5thaw1ij67I4ZJWh6pMTa+3Gaw==
cross-origin-embedder-policy-report-only: require-corp;report-to="coep_report"
x-fb-trip-id: 1679558926
cross-origin-opener-policy: same-origin-allow-popups
vary: Accept-Encoding
report-to: {"max_age":86400,"endpoints":[{"url":"https:\/\/www.facebook.com\/browser_reporting\/?minimize=0"}],"group":"coep_report"}
content-type: application/x-javascript; charset=utf-8
x-frame-options: DENY
cache-control: private
expires: Sat, 01 Jan 2000 00:00:00 GMT

GET
H2 200 js Show response
www.googletagmanager.com/gtag/ 235 KB
81 KB 44ms
22ms Script
application/javascript 2a00:1450:4001:830::2008
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.googletagmanager.com/gtag/js?id=G-63X0JHKCSH

Requested by

Host: assets.adobedtm.com
URL: https://assets.adobedtm.com/c0857d0b892a/fccd631ba54c/launch-68b2fecf2e9e.min.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

e55bfdb23293f537e1b3992736dd3f375ee2e13bd6e5da282f214a143203d643

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Intervention: <https://www.chromestatus.com/feature/5718547946799104>; level="warning"

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
access-control-allow-headers: Cache-Control
content-length: 82313
x-xss-protection: 0
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
expires: Mon, 08 May 2023 14:12:06 GMT

GET
H2 200 gpt.js Show response
www.googletagservices.com/tag/js/ 74 KB
25 KB 142ms
75ms Script
text/javascript 2a00:1450:4001:80b::2002
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.googletagservices.com/tag/js/gpt.js

Requested by

Host: assets.adobedtm.com
URL: https://assets.adobedtm.com/c0857d0b892a/fccd631ba54c/launch-68b2fecf2e9e.min.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:80b::2002 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

d177da4874a51f9fc61854cf672972b5c1fb6517a37c221683155a7496a54e27

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: br
x-content-type-options: nosniff
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cross-origin-resource-policy: cross-origin
content-disposition: attachment; filename="f.txt"
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 24858
x-xss-protection: 0
server: cafe
etag: 195 / 19485 / 31074386 / config-hash: 13691128549344669704
vary: Accept-Encoding
content-type: text/javascript; charset=UTF-8
cache-control: private, max-age=900, stale-while-revalidate=3600
timing-allow-origin: *
expires: Mon, 08 May 2023 14:12:06 GMT

GET
H2 200 hbr-icons.svg
hbr.org/resources/css/images/ 72 KB
24 KB 29ms
26ms Other
image/svg+xml 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/css/images/hbr-icons.svg
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: cc76c9f1626ee6c90501377ef90252823787f64b3672aa68149357ca1763467d

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: Qij9F27MG6hdFUNrMltM0otuG19zMKMe
content-encoding: gzip
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
date: Mon, 08 May 2023 04:51:53 GMT
last-modified: Thu, 04 May 2023 12:56:31 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 33614
x-amz-server-side-encryption: AES256
etag: W/"7300e4e2d844e5a04949d13097f81b8b"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: image/svg+xml
x-amz-replication-status: COMPLETED
x-amz-cf-id: IGqmoyF99Rx7imvG7o0YbT49_pYrX-ACPn9q6cSQHZSlqwsJpVWBaw==

GET
H2 200 tiempos-text-web-regular.woff
hbr.org/resources/fonts/ 70 KB
71 KB 26ms
18ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/tiempos-text-web-regular.woff
Requested by: Host: hbr.org
URL: https://hbr.org/resources/css/style_cf6bbb625107b3da.css
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: c81b670a3406cbd83028a0329fbfa333711e400b3085bd58be94706dec544545

Request headers

Referer: https://hbr.org/resources/css/style_cf6bbb625107b3da.css
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: Q902scryExdj8iFOA9ITaGjnfKmy75Il
date: Mon, 08 May 2023 10:05:27 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 14800
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 72025
last-modified: Thu, 04 May 2023 12:56:33 GMT
server: AmazonS3
etag: "905d69d5d2b357cd3bf78f3eb58f8f0a"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: _gCR4CNk_qvbcunf4oUhR2Bg2IA7LL7lVLF2X8PdWLbHCyqTVKeiNQ==

GET
H2 200 tiempos-text-web-semibold.woff
hbr.org/resources/fonts/ 72 KB
72 KB 26ms
18ms Font
application/octet-stream 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/fonts/tiempos-text-web-semibold.woff
Requested by: Host: hbr.org
URL: https://hbr.org/resources/css/style_cf6bbb625107b3da.css
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 27bacf465bd154f39ef541f4c6027ea96c62bee799f6596ad69301fa86b561ef

Request headers

Referer: https://hbr.org/resources/css/style_cf6bbb625107b3da.css
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: OwIZFF31f9nFz1WkF6MBN9TQU_rxF4g3
date: Mon, 08 May 2023 03:09:30 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 39757
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 73645
last-modified: Thu, 04 May 2023 12:56:33 GMT
server: AmazonS3
etag: "b486b2eae4c1087ca58b08523c035919"
vary: Accept-Encoding
content-type: application/octet-stream
accept-ranges: bytes
x-amz-cf-id: g6j3mPrJR8GE-tEjXPH2LwYHJQxzNS5L5wUQi_2mqmgAZWM19b-CJg==

POST
H2 200 loadTemplateContext Show response
buy.tinypass.com/api/v3/anon/template/ 589 B
684 B 168ms
128ms XHR
application/json 2606:4700::6811:bab1
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://buy.tinypass.com/api/v3/anon/template/loadTemplateContext?aid=mbs77qtzUz

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:bab1 , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

fc655052f48fd908283be9bd7071964602d42b21962f4ca4ca9b3a7eb37f0e0a

Security Headers

Name	Value
Strict-Transport-Security	max-age=86400; includeSubDomains

Request headers

Accept: application/json
Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: application/x-www-form-urlencoded

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
strict-transport-security: max-age=86400; includeSubDomains
content-encoding: br
cf-cache-status: DYNAMIC
p3p: CP="NON DSP COR OUR IND"
x-forwarded-https: on
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-request-id: M6gfcurq6qE
pragma: no-cache
wn: prod-dash-10-0-95-114
server: cloudflare
vary: Accept-Encoding
content-type: application/json
access-control-allow-origin: *
server-time: 0.003
cache-control: no-cache, no-store, must-revalidate
cf-ray: 7c424bb44a2218f1-FRA
expires: 0

GET
H2 200 recaptcha__de.js Show response
www.gstatic.com/recaptcha/releases/1h-hbVSJRMOQsmO_2qL9cO0z/ 408 KB
164 KB 227ms
6ms Script
text/javascript 2a00:1450:4001:829::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.gstatic.com/recaptcha/releases/1h-hbVSJRMOQsmO_2qL9cO0z/recaptcha__de.js

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:829::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

9246476ad494512fd651c54a3243ca5e4ca7012488b5237d1b19c03089dbba50

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://hbr.org/
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Sun, 07 May 2023 15:47:13 GMT
content-encoding: gzip
x-content-type-options: nosniff
age: 80693
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/recaptcha
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 167425
x-xss-protection: 0
last-modified: Mon, 01 May 2023 02:02:20 GMT
server: sffe
cross-origin-opener-policy: same-origin-allow-popups; report-to="recaptcha"
vary: Accept-Encoding
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: text/javascript
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
expires: Mon, 06 May 2024 15:47:13 GMT

GET
H/1.1 200
OK dest5.html Show response
hbr.demdex.net/ Frame 8C3E 7 KB
3 KB 146ms
34ms Document
text/html 52.208.24.37
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://hbr.demdex.net/dest5.html?d_nsid=0

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

52.208.24.37 Dublin, Ireland, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

Resource Hash

7bea17a80a61ed0f54248b4ffc4c718f7c8ff2619742577a73591d62ce074da8

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains

Request headers

Referer: https://hbr.org/
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

Accept-Ranges: bytes
Cache-Control: no-cache,no-store,must-revalidate,max-age=0,proxy-revalidate,no-transform,private
Connection: keep-alive
Content-Length: 2791
Content-Type: text/html;charset=UTF-8
DCS: dcs-prod-irl1-1-v048-0a325e179.edge-irl1.demdex.com 0 ms
Expires: Thu, 01 Jan 1970 00:00:00 UTC
P3P: policyref="/w3c/p3p.xml", CP="NOI NID CURa ADMa DEVa PSAa PSDa OUR SAMa BUS PUR COM NAV INT"
Pragma: no-cache
Strict-Transport-Security: max-age=31536000; includeSubDomains
X-TID: EV0CkE3+RlA=
content-encoding: gzip
date: Mon, 8 May 2023 14:12:06 GMT
last-modified: Thu, 27 Apr 2023 14:05:12 GMT
vary: accept-encoding

GET
H2 200 id Show response
hbr.sc.omtrdc.net/ 2 B
261 B 211ms
18ms XHR
application/x-javascript 63.140.62.160
OMNITURE

General

Check archive.org

Show headers Download Go to

Full URL

https://hbr.sc.omtrdc.net/id?d_visid_ver=5.5.0&d_fieldgroup=A&mcorgid=7801965A577503E87F000101%40AdobeOrg&mid=84334058719467880303852100098529806157&ts=1683555126493

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

63.140.62.160 , United States, ASN15224 (OMNITURE, US),

Reverse DNS

ip-63-140-62-160.data.adobedc.net

Software

jag /

Resource Hash

44136fa355b3678a1146ad16f7e8649e94fb4fc21fe77e8310c060f61caaff8a

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: application/x-www-form-urlencoded

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
x-content-type-options: nosniff
server: jag
vary: Origin
content-type: application/x-javascript;charset=utf-8
access-control-allow-origin: https://hbr.org
p3p: CP="This is not a P3P policy"
cache-control: no-cache, no-store, max-age=0, no-transform, private
access-control-allow-credentials: true
content-length: 2
x-xss-protection: 1; mode=block

GET
H/1.1

200
OK

ibs:dpid=411&dpuuid=ZFkDNgAAAJnUfwOJ
dpm.demdex.net/
Redirect Chain

https://cm.everesttech.net/cm/dd?d_uuid=84787338115439176323879448858348122035
https://dpm.demdex.net/ibs:dpid=411&dpuuid=ZFkDNgAAAJnUfwOJ

42 B
942 B

41ms
38ms

Image
image/gif

3.248.155.70
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://dpm.demdex.net/ibs:dpid=411&dpuuid=ZFkDNgAAAJnUfwOJ

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

HTTP/1.1

Server

3.248.155.70 Dublin, Ireland, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

DCS: dcs-prod-irl1-2-v048-04d6aa4f0.edge-irl1.demdex.com 4 ms
Pragma: no-cache
Strict-Transport-Security: max-age=31536000; includeSubDomains
content-encoding: gzip
X-Content-Type-Options: nosniff
X-TID: xIzShBYxRw8=
P3P: policyref="/w3c/p3p.xml", CP="NOI NID CURa ADMa DEVa PSAa PSDa OUR SAMa BUS PUR COM NAV INT"
Content-Type: image/gif
Cache-Control: no-cache,no-store,must-revalidate,max-age=0,proxy-revalidate,no-transform,private
Connection: keep-alive
Content-Length: 59
Expires: Thu, 01 Jan 1970 00:00:00 UTC

Redirect headers

Location: https://dpm.demdex.net/ibs:dpid=411&dpuuid=ZFkDNgAAAJnUfwOJ
Date: Mon, 08 May 2023 14:12:06 GMT
Cache-Control: no-cache
Server: AMO-cookiemap/1.1
Connection: keep-alive
Content-Length: 0
P3P: CP="NOI NID DEVa PSAa PSDa OUR IND PUR COM NAV INT DEM"

GET
H2 200 pubads_impl.js Show response
securepubads.g.doubleclick.net/pagead/managed/js/gpt/m202305030101/ 402 KB
125 KB 149ms
6ms Script
text/javascript 2a00:1450:4001:828::2002
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://securepubads.g.doubleclick.net/pagead/managed/js/gpt/m202305030101/pubads_impl.js?cb=31074386

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:828::2002 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

912380fa9b7e957ea86a12807c2d78c202a919bc1cb766a1a7903a56bd983fb4

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Sun, 07 May 2023 20:48:39 GMT
content-encoding: br
x-content-type-options: nosniff
age: 62607
p3p: policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
cross-origin-resource-policy: cross-origin
content-disposition: attachment; filename="f.txt"
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 127410
x-xss-protection: 0
server: cafe
etag: 9372457552931955576
vary: Accept-Encoding
content-type: text/javascript; charset=UTF-8
cache-control: public, immutable, max-age=31536000
timing-allow-origin: *
expires: Mon, 06 May 2024 20:48:39 GMT

GET
H2 200 ppub_config Show response
securepubads.g.doubleclick.net/pagead/ 55 B
594 B 178ms
41ms XHR
application/json 2a00:1450:4001:828::2002
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://securepubads.g.doubleclick.net/pagead/ppub_config?ippd=hbr.org

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:828::2002 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

b534fcca570d3ae2e064c60cb15e983d199c018db96bda327c6c25329cf53ce2

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: br
x-content-type-options: nosniff
server: cafe
content-type: application/json; charset=UTF-8
access-control-allow-origin: *
p3p: policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
cache-control: private, max-age=3600, stale-while-revalidate=3600
cross-origin-resource-policy: cross-origin
content-disposition: attachment; filename="f.txt"
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 52
x-xss-protection: 0
expires: Mon, 08 May 2023 14:12:06 GMT

GET
H/1.1 200
OK cx.js Show response
cdn.cxense.com/ 103 KB
34 KB 16ms
16ms Script
application/x-javascript 2a02:26f0:6c00:1a1::268b
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://cdn.cxense.com/cx.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_256_GCM
Server: 2a02:26f0:6c00:1a1::268b Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
Software: AkamaiNetStorage /
Resource Hash: a11d62109f30ddb0d4b4f74e8b340ccc50a471ea1e5a888a5f17631c31cf9545

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Date: Mon, 08 May 2023 14:12:06 GMT
Content-Encoding: gzip
Last-Modified: Fri, 14 Apr 2023 13:31:47 GMT
Server: AkamaiNetStorage
Vary: Accept-Encoding
Content-Type: application/x-javascript
Access-Control-Allow-Origin: *
Cache-Control: max-age=3600
Connection: keep-alive
Accept-Ranges: bytes
Content-Length: 34188
Expires: Mon, 08 May 2023 15:12:06 GMT

GET
H2 200 enabled Show response
hbr.org/api/recaptcha/ 4 B
1 KB 295ms
294ms XHR
application/json 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://hbr.org/api/recaptcha/enabled

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

13.32.99.49 , United States, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

Apache-Coyote/1.1 /

Resource Hash

b5bea41b6c623f7c09f1bf24dcae58ebab3c0cdd90ad966bc43a45b44867e12b

Security Headers

Name	Value
Content-Security-Policy	frame-ancestors 'self'
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

tracestate: 858143@nr=0-1-858143-16887721-dc3917edabe47859----1683555126616
traceparent: 00-0cba9b3a7300f2db7722d9c214af46b0-dc3917edabe47859-01
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
newrelic: eyJ2IjpbMCwxXSwiZCI6eyJ0eSI6IkJyb3dzZXIiLCJhYyI6Ijg1ODE0MyIsImFwIjoiMTY4ODc3MjEiLCJpZCI6ImRjMzkxN2VkYWJlNDc4NTkiLCJ0ciI6IjBjYmE5YjNhNzMwMGYyZGI3NzIyZDljMjE0YWY0NmIwIiwidGkiOjE2ODM1NTUxMjY2MTZ9fQ==
Accept: */*
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
X-Requested-With: XMLHttpRequest

Response headers

content-security-policy: frame-ancestors 'self'
date: Mon, 08 May 2023 14:12:06 GMT
x-content-type-options: nosniff
strict-transport-security: max-age=31536000; includeSubDomains; preload
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
x-cache: Miss from cloudfront
content-length: 4
x-xss-protection: 1; mode=block
pragma: no-cache
referrer-policy: strict-origin-when-cross-origin
server: Apache-Coyote/1.1
x-frame-options: SAMEORIGIN
access-control-allow-methods: GET, POST, OPTIONS, HEAD
content-type: application/json
cache-control: no-store, max-age=0, must-revalidate
access-control-allow-credentials: true
permissions-policy: accelerometer=(), ambient-light-sensor=(), autoplay=(), battery=(), camera=(), cross-origin-isolated=(), display-capture=(), document-domain=(), encrypted-media=(), execution-while-not-rendered=(), execution-while-out-of-viewport=(), fullscreen=(), geolocation=(), gyroscope=(), keyboard-map=(), magnetometer=(), microphone=(), midi=(), navigation-override=(), payment=(), picture-in-picture=(), publickey-credentials-get=(), screen-wake-lock=(), usb=(), web-share=(), xr-spatial-tracking=()
access-control-allow-headers: Authorization,Content-Type,Accept
x-amz-cf-id: OsQutFPBNqjTp59fxL3IF-VflMIlog2YjypY7VHuC1ozj8OIHioe8Q==

GET
H2 200 enabled Show response
hbr.org/api/recaptcha/ 4 B
1 KB 114ms
114ms XHR
application/json 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://hbr.org/api/recaptcha/enabled

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

13.32.99.49 , United States, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

Apache-Coyote/1.1 /

Resource Hash

b5bea41b6c623f7c09f1bf24dcae58ebab3c0cdd90ad966bc43a45b44867e12b

Security Headers

Name	Value
Content-Security-Policy	frame-ancestors 'self'
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

tracestate: 858143@nr=0-1-858143-16887721-62a6808bd86a8f07----1683555126618
traceparent: 00-3c98048a864dbb6ee21a633fcca48cb0-62a6808bd86a8f07-01
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
newrelic: eyJ2IjpbMCwxXSwiZCI6eyJ0eSI6IkJyb3dzZXIiLCJhYyI6Ijg1ODE0MyIsImFwIjoiMTY4ODc3MjEiLCJpZCI6IjYyYTY4MDhiZDg2YThmMDciLCJ0ciI6IjNjOTgwNDhhODY0ZGJiNmVlMjFhNjMzZmNjYTQ4Y2IwIiwidGkiOjE2ODM1NTUxMjY2MTh9fQ==
Accept: */*
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
X-Requested-With: XMLHttpRequest

Response headers

content-security-policy: frame-ancestors 'self'
date: Mon, 08 May 2023 14:12:06 GMT
x-content-type-options: nosniff
strict-transport-security: max-age=31536000; includeSubDomains; preload
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
x-cache: Miss from cloudfront
content-length: 4
x-xss-protection: 1; mode=block
pragma: no-cache
referrer-policy: strict-origin-when-cross-origin
server: Apache-Coyote/1.1
x-frame-options: SAMEORIGIN
access-control-allow-methods: GET, POST, OPTIONS, HEAD
content-type: application/json
cache-control: no-store, max-age=0, must-revalidate
access-control-allow-credentials: true
permissions-policy: accelerometer=(), ambient-light-sensor=(), autoplay=(), battery=(), camera=(), cross-origin-isolated=(), display-capture=(), document-domain=(), encrypted-media=(), execution-while-not-rendered=(), execution-while-out-of-viewport=(), fullscreen=(), geolocation=(), gyroscope=(), keyboard-map=(), magnetometer=(), microphone=(), midi=(), navigation-override=(), payment=(), picture-in-picture=(), publickey-credentials-get=(), screen-wake-lock=(), usb=(), web-share=(), xr-spatial-tracking=()
access-control-allow-headers: Authorization,Content-Type,Accept
x-amz-cf-id: yTlT4USaYRkzLEbhGOLdwzj2s37rCx0jX-pMzuhSMMyFYVq33q6sBA==

GET
H2 200 enabled Show response
hbr.org/api/recaptcha/ 4 B
1 KB 119ms
119ms XHR
application/json 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://hbr.org/api/recaptcha/enabled

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

13.32.99.49 , United States, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

Apache-Coyote/1.1 /

Resource Hash

b5bea41b6c623f7c09f1bf24dcae58ebab3c0cdd90ad966bc43a45b44867e12b

Security Headers

Name	Value
Content-Security-Policy	frame-ancestors 'self'
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

tracestate: 858143@nr=0-1-858143-16887721-642b02c9e2b6bd9c----1683555126619
traceparent: 00-b4677a258a37482de939b605c9e037a0-642b02c9e2b6bd9c-01
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
newrelic: eyJ2IjpbMCwxXSwiZCI6eyJ0eSI6IkJyb3dzZXIiLCJhYyI6Ijg1ODE0MyIsImFwIjoiMTY4ODc3MjEiLCJpZCI6IjY0MmIwMmM5ZTJiNmJkOWMiLCJ0ciI6ImI0Njc3YTI1OGEzNzQ4MmRlOTM5YjYwNWM5ZTAzN2EwIiwidGkiOjE2ODM1NTUxMjY2MTl9fQ==
Accept: */*
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
X-Requested-With: XMLHttpRequest

Response headers

content-security-policy: frame-ancestors 'self'
date: Mon, 08 May 2023 14:12:06 GMT
x-content-type-options: nosniff
strict-transport-security: max-age=31536000; includeSubDomains; preload
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
x-cache: Miss from cloudfront
content-length: 4
x-xss-protection: 1; mode=block
pragma: no-cache
referrer-policy: strict-origin-when-cross-origin
server: Apache-Coyote/1.1
x-frame-options: SAMEORIGIN
access-control-allow-methods: GET, POST, OPTIONS, HEAD
content-type: application/json
cache-control: no-store, max-age=0, must-revalidate
access-control-allow-credentials: true
permissions-policy: accelerometer=(), ambient-light-sensor=(), autoplay=(), battery=(), camera=(), cross-origin-isolated=(), display-capture=(), document-domain=(), encrypted-media=(), execution-while-not-rendered=(), execution-while-out-of-viewport=(), fullscreen=(), geolocation=(), gyroscope=(), keyboard-map=(), magnetometer=(), microphone=(), midi=(), navigation-override=(), payment=(), picture-in-picture=(), publickey-credentials-get=(), screen-wake-lock=(), usb=(), web-share=(), xr-spatial-tracking=()
access-control-allow-headers: Authorization,Content-Type,Accept
x-amz-cf-id: r6E7sojBn6Cn90Tci1jxcZJcZZ4OQb1KfOa6PDS6BIp1pN-LIY1UVw==

GET
H2 200 sdk.js Show response
connect.facebook.net/en_US/ 3 KB
2 KB 71ms
71ms Script
application/x-javascript 2a03:2880:f083:9:face:b00c:0:3
FACEBOOK

General

Check archive.org

Show headers Download Go to

Full URL

https://connect.facebook.net/en_US/sdk.js?_=1683555126597

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a03:2880:f083:9:face:b00c:0:3 Frankfurt am Main, Germany, ASN32934 (FACEBOOK, US),

Reverse DNS

Software

Resource Hash

079ac380e4fe0da2dd8938c2ed90ae439e0310fd2d317ac9b8bdc4da3c75b7d7

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; preload; includeSubDomains
X-Content-Type-Options	nosniff
X-Frame-Options	DENY

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; preload; includeSubDomains
content-encoding: gzip
x-content-type-options: nosniff
date: Mon, 08 May 2023 14:12:06 GMT
content-md5: qVIH6ZzdCAg88aCUTd9ltA==
document-policy: force-load-at-top
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400
content-length: 1686
x-fb-rlafr: 0
x-fb-debug: EBVdRevPSLI9VdA27hvce0S1SzwYemUkxWx1cdKB394mkxC7ZCFOSZ9Xyute0ptk15VraX5U0mRRIuMmFmvLWg==
cross-origin-embedder-policy-report-only: require-corp;report-to="coep_report"
x-fb-trip-id: 1679558926
x-fb-content-md5: 6d20873703f4d61743df6fa822258f5e
cross-origin-opener-policy: same-origin-allow-popups
etag: "6dcbe4ab7d297870bf49d9198ae16165"
vary: Accept-Encoding
report-to: {"max_age":86400,"endpoints":[{"url":"https:\/\/www.facebook.com\/browser_reporting\/?minimize=0"}],"group":"coep_report"}
content-type: application/x-javascript; charset=utf-8
access-control-allow-origin: *
origin-agent-cluster: ?0
access-control-expose-headers: X-FB-Content-MD5
cache-control: public,max-age=1200,stale-while-revalidate=3600
permissions-policy: accelerometer=()
x-frame-options: DENY
timing-allow-origin: *
expires: Mon, 08 May 2023 14:32:06 GMT

GET
H/1.1 200
OK widgets.js Show response
platform.twitter.com/ 91 KB
28 KB 46ms
7ms Script
application/javascript 2606:2800:234:59:254c:406:2366:268c
EDGECAST

General

Check archive.org

Show headers Download Go to

Full URL: https://platform.twitter.com/widgets.js?_=1683555126598
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_256_GCM
Server: 2606:2800:234:59:254c:406:2366:268c , United States, ASN15133 (EDGECAST, US),
Reverse DNS
Software: ECS (frb/6713) /
Resource Hash: 392c9fa9cd1273a2a89d1a83a69cd1f63f21d1d55e7be21e1d8f51f25145668b

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Date: Mon, 08 May 2023 14:12:06 GMT
Content-Encoding: gzip
Age: 676
x-amz-server-side-encryption: AES256
X-Cache: HIT
P3P: CP="CAO DSP LAW CURa ADMa DEVa TAIa PSAa PSDa IVAa IVDa OUR BUS IND UNI COM NAV INT"
Server-Timing: x-cache;desc= HIT,x-tw-cdn;desc=VZ
Content-Length: 27630
Last-Modified: Tue, 24 Jan 2023 21:41:51 GMT
Server: ECS (frb/6713)
Etag: "9e99725b7a4cd730a934afba2a438bb5+gzip"
Vary: Accept-Encoding
Access-Control-Allow-Methods: GET
Content-Type: application/javascript; charset=utf-8
Access-Control-Allow-Origin: *
x-tw-cdn: VZ
Cache-Control: public, max-age=1800

GET
H2 200 hbr-icons.svg Show response
hbr.org/resources/css/images/ 72 KB
24 KB 10ms
8ms XHR
image/svg+xml 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://hbr.org/resources/css/images/hbr-icons.svg
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: cc76c9f1626ee6c90501377ef90252823787f64b3672aa68149357ca1763467d

Request headers

Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
tracestate: 858143@nr=0-1-858143-16887721-4ff27faad7c3cb63----1683555126696
traceparent: 00-299df837349dbb4e8d7bea39fdd00840-4ff27faad7c3cb63-01
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
newrelic: eyJ2IjpbMCwxXSwiZCI6eyJ0eSI6IkJyb3dzZXIiLCJhYyI6Ijg1ODE0MyIsImFwIjoiMTY4ODc3MjEiLCJpZCI6IjRmZjI3ZmFhZDdjM2NiNjMiLCJ0ciI6IjI5OWRmODM3MzQ5ZGJiNGU4ZDdiZWEzOWZkZDAwODQwIiwidGkiOjE2ODM1NTUxMjY2OTZ9fQ==

Response headers

x-amz-version-id: Qij9F27MG6hdFUNrMltM0otuG19zMKMe
content-encoding: gzip
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
date: Mon, 08 May 2023 04:51:53 GMT
last-modified: Thu, 04 May 2023 12:56:31 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 33614
x-amz-server-side-encryption: AES256
etag: W/"7300e4e2d844e5a04949d13097f81b8b"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: image/svg+xml
x-amz-replication-status: COMPLETED
x-amz-cf-id: _lp9yWy69vR7-LntmUi25_uPG_aI-qyw1W74-hIl1kZmM-gQe-Qlkw==

GET
H2 200 me Show response
geoip-js.com/geoip/v2.1/country/ 760 B
960 B 83ms
44ms XHR
application/vnd.maxmind.com-country+json 2606:4700::6812:1244
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://geoip-js.com/geoip/v2.1/country/me?referrer=https%3A%2F%2Fhbr.org

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6812:1244 , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

c12dfa0775f376627d7265f68e54f108acbb7609f000e2de04b7663469f1d6fc

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
strict-transport-security: max-age=31536000; includeSubDomains; preload
cf-cache-status: DYNAMIC
server: cloudflare
content-type: application/vnd.maxmind.com-country+json; charset=UTF-8; version=2.1
access-control-allow-origin: *
cf-ray: 7c424bb64a18361f-FRA
content-length: 760

GET
H2 200 quota Show response
hbr.org/service/user/ 3 B
1 KB 299ms
298ms XHR
application/json 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://hbr.org/service/user/quota

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

13.32.99.49 , United States, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

Apache-Coyote/1.1 /

Resource Hash

257c1be96ae69f4b01c2c69bdb6d78605f59175819fb007d0bf245bf48444c4a

Security Headers

Name	Value
Content-Security-Policy	frame-ancestors 'self'
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

tracestate: 858143@nr=0-1-858143-16887721-3fc716f930e12ba4----1683555126743
traceparent: 00-de3d330c7a46f7e5a59969387799fcb0-3fc716f930e12ba4-01
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
newrelic: eyJ2IjpbMCwxXSwiZCI6eyJ0eSI6IkJyb3dzZXIiLCJhYyI6Ijg1ODE0MyIsImFwIjoiMTY4ODc3MjEiLCJpZCI6IjNmYzcxNmY5MzBlMTJiYTQiLCJ0ciI6ImRlM2QzMzBjN2E0NmY3ZTVhNTk5NjkzODc3OTlmY2IwIiwidGkiOjE2ODM1NTUxMjY3NDN9fQ==
Accept: application/json, text/javascript, */*; q=0.01
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
X-Requested-With: XMLHttpRequest

Response headers

content-security-policy: frame-ancestors 'self'
date: Mon, 08 May 2023 14:12:06 GMT
x-content-type-options: nosniff
strict-transport-security: max-age=31536000; includeSubDomains; preload
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
x-cache: Miss from cloudfront
content-length: 3
x-xss-protection: 1; mode=block
pragma: no-cache
referrer-policy: strict-origin-when-cross-origin
server: Apache-Coyote/1.1
x-frame-options: SAMEORIGIN
access-control-allow-methods: GET, POST, OPTIONS, HEAD
content-language: de-DE
content-type: application/json;charset=UTF-8
cache-control: no-cache
access-control-allow-credentials: true
permissions-policy: accelerometer=(), ambient-light-sensor=(), autoplay=(), battery=(), camera=(), cross-origin-isolated=(), display-capture=(), document-domain=(), encrypted-media=(), execution-while-not-rendered=(), execution-while-out-of-viewport=(), fullscreen=(), geolocation=(), gyroscope=(), keyboard-map=(), magnetometer=(), microphone=(), midi=(), navigation-override=(), payment=(), picture-in-picture=(), publickey-credentials-get=(), screen-wake-lock=(), usb=(), web-share=(), xr-spatial-tracking=()
access-control-allow-headers: Authorization,Content-Type,Accept
x-amz-cf-id: zm3UNP_x7ft6Uh45mT3YydJusM5taRLYHpxJmON8Y0M1Ajo0aFcnEg==
expires: Thu, 01 Jan 1970 00:00:00 GMT

GET
H3 200 identity.js Show response
connect.facebook.net/signals/plugins/ 64 KB
20 KB 9ms
8ms Script
application/x-javascript 2a03:2880:f083:9:face:b00c:0:3
FACEBOOK

General

Check archive.org

Show headers Download Go to

Full URL

https://connect.facebook.net/signals/plugins/identity.js?v=2.9.104

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

QUIC, , AES_128_GCM

Server

2a03:2880:f083:9:face:b00c:0:3 Frankfurt am Main, Germany, ASN32934 (FACEBOOK, US),

Reverse DNS

Software

Resource Hash

7e86f52cb0d423805ec541a4bccae5156a01fbe36355e6d798a450593212651f

Security Headers

Name	Value
Content-Security-Policy	default-src facebook.net .facebook.net fbcdn.net .fbcdn.net fbsbx.com .fbsbx.com data: blob: 'self';script-src .fbcdn.net .facebook.net 'unsafe-inline' 'unsafe-eval' blob: data: 'self';style-src data: blob: 'unsafe-inline' facebook.net .facebook.net fbcdn.net .fbcdn.net fbsbx.com .fbsbx.com;connect-src .fbcdn.net .facebook.net wss://*.fbcdn.net attachment.fbsbx.com blob: 'self';block-all-mixed-content;upgrade-insecure-requests;report-uri https://www.facebook.com/csp/reporting/?m=c&minimize=0;
Strict-Transport-Security	max-age=31536000; preload; includeSubDomains
X-Content-Type-Options	nosniff
X-Frame-Options	DENY
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

content-security-policy: default-src facebook.net *.facebook.net fbcdn.net *.fbcdn.net fbsbx.com *.fbsbx.com data: blob: 'self';script-src *.fbcdn.net *.facebook.net 'unsafe-inline' 'unsafe-eval' blob: data: 'self';style-src data: blob: 'unsafe-inline' facebook.net *.facebook.net fbcdn.net *.fbcdn.net fbsbx.com *.fbsbx.com;connect-src *.fbcdn.net *.facebook.net wss://*.fbcdn.net attachment.fbsbx.com blob: 'self';block-all-mixed-content;upgrade-insecure-requests;report-uri https://www.facebook.com/csp/reporting/?m=c&minimize=0;
content-encoding: gzip
x-content-type-options: nosniff
strict-transport-security: max-age=31536000; preload; includeSubDomains
date: Mon, 08 May 2023 14:12:06 GMT
document-policy: force-load-at-top
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400
content-length: 20722
x-fb-rlafr: 0
x-xss-protection: 0
pragma: public
x-fb-debug: Vzzqj67yA/eP/uxWolEv39fZ8VpgTGVxpukdpkpYEVKvKLee48+dkOMzGVVsuvchI5yF4TiWMToh7r53IhCOuQ==
cross-origin-embedder-policy-report-only: require-corp;report-to="coep_report"
cross-origin-opener-policy: same-origin-allow-popups
vary: Accept-Encoding
report-to: {"max_age":86400,"endpoints":[{"url":"https:\/\/www.facebook.com\/browser_reporting\/?minimize=0"}],"group":"coep_report"}
content-type: application/x-javascript; charset=utf-8
x-frame-options: DENY
origin-agent-cluster: ?0
cache-control: public, max-age=1200
permissions-policy: accelerometer=()
priority: u=3,i
expires: Sat, 01 Jan 2000 00:00:00 GMT

GET
H3 200 173481989821205 Show response
connect.facebook.net/signals/config/ 300 KB
86 KB 18ms
18ms Script
application/x-javascript 2a03:2880:f083:9:face:b00c:0:3
FACEBOOK

General

Check archive.org

Show headers Download Go to

Full URL

https://connect.facebook.net/signals/config/173481989821205?v=2.9.104&r=stable

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

QUIC, , AES_128_GCM

Server

2a03:2880:f083:9:face:b00c:0:3 Frankfurt am Main, Germany, ASN32934 (FACEBOOK, US),

Reverse DNS

Software

Resource Hash

7057245806ddd4799f2a1a0e257d372076fa31086d3779a3ae0a983f9407ab3f

Security Headers

Name	Value
Content-Security-Policy	default-src facebook.net .facebook.net fbcdn.net .fbcdn.net fbsbx.com .fbsbx.com data: blob: 'self';script-src .fbcdn.net .facebook.net 'unsafe-inline' 'unsafe-eval' blob: data: 'self';style-src data: blob: 'unsafe-inline' facebook.net .facebook.net fbcdn.net .fbcdn.net fbsbx.com .fbsbx.com;connect-src .fbcdn.net .facebook.net wss://*.fbcdn.net attachment.fbsbx.com blob: 'self';block-all-mixed-content;upgrade-insecure-requests;report-uri https://www.facebook.com/csp/reporting/?m=c&minimize=0;
Strict-Transport-Security	max-age=31536000; preload; includeSubDomains
X-Content-Type-Options	nosniff
X-Frame-Options	DENY
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

content-security-policy: default-src facebook.net *.facebook.net fbcdn.net *.fbcdn.net fbsbx.com *.fbsbx.com data: blob: 'self';script-src *.fbcdn.net *.facebook.net 'unsafe-inline' 'unsafe-eval' blob: data: 'self';style-src data: blob: 'unsafe-inline' facebook.net *.facebook.net fbcdn.net *.fbcdn.net fbsbx.com *.fbsbx.com;connect-src *.fbcdn.net *.facebook.net wss://*.fbcdn.net attachment.fbsbx.com blob: 'self';block-all-mixed-content;upgrade-insecure-requests;report-uri https://www.facebook.com/csp/reporting/?m=c&minimize=0;
content-encoding: gzip
x-content-type-options: nosniff
strict-transport-security: max-age=31536000; preload; includeSubDomains
date: Mon, 08 May 2023 14:12:06 GMT
document-policy: force-load-at-top
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400
content-length: 88022
x-fb-rlafr: 0
x-xss-protection: 0
pragma: public
x-fb-debug: N8eD8/dSN8NL0pIycaORZlPPminklwC8D+foZj84CaLUGT5DiA0DYIEjFpPKs/Sz+WaMlwc+LSnky8BPz17m9g==
cross-origin-embedder-policy-report-only: require-corp;report-to="coep_report"
cross-origin-opener-policy: same-origin-allow-popups
vary: Accept-Encoding
report-to: {"max_age":86400,"endpoints":[{"url":"https:\/\/www.facebook.com\/browser_reporting\/?minimize=0"}],"group":"coep_report"}
content-type: application/x-javascript; charset=utf-8
x-frame-options: DENY
origin-agent-cluster: ?0
cache-control: public, max-age=1200
permissions-policy: accelerometer=()
priority: u=3,i
expires: Sat, 01 Jan 2000 00:00:00 GMT

GET
H2 200 beacon.js Show response
sb.scorecardresearch.com/ 4 KB
2 KB 137ms
9ms Script
application/javascript 13.32.121.21
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://sb.scorecardresearch.com/beacon.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.121.21 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-121-21.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 1aee66e2e24e851039801c0dace90f3efb7a1a17b033f7d5bbc12ca7c1d19432

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 06:33:56 GMT
content-encoding: gzip
via: 1.1 8c08c39035033b8c904aa0e3f734d6c6.cloudfront.net (CloudFront)
last-modified: Thu, 09 Mar 2023 09:22:40 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P1
age: 27492
x-amz-server-side-encryption: AES256
etag: W/"a06e7a176f40dc26aa5e9567ac9d2d5e"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/javascript
cache-control: max-age=86400
x-amz-cf-id: Mbjk75dpAtyrcfM1C5vpsAKwf2WUDMvGqB1PlGeHr1rR3Szz0HkOWQ==

GET
H/1.1 200
OK id Show response
dpm.demdex.net/ 362 B
1 KB 37ms
37ms XHR
application/json 3.248.155.70
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://dpm.demdex.net/id?d_visid_ver=5.5.0&d_fieldgroup=AAM&d_rtbd=json&d_ver=2&d_orgid=7801965A577503E87F000101%40AdobeOrg&d_nsid=0&d_mid=84334058719467880303852100098529806157&d_blob=RKhpRz8krg2tLO6pguXWp5olkAcUniQYPHaMWWgdJ3xzPWQmdj0y&d_cid_ic=adobe_id_trig%0184334058719467880303852100098529806157&d_cid_ic=adobe_id_top%0184334058719467880303852100098529806157&d_cid_ic=hbr_guid_crm_prod_v2%01F9E6C7231B8338FE185A0922EA051417&d_cid_ic=hbr_guid_crm_qa%01F9E6C7231B8338FE185A0922EA051417%011&ts=1683555126888

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

3.248.155.70 Dublin, Ireland, ASN16509 (AMAZON-02, US),

Reverse DNS

ec2-18-203-55-41.eu-west-1.compute.amazonaws.com

Software

Resource Hash

143763444b4ece1bf25d93c5c3deaa3182061d802ad9194300ca0a0fc3e05f61

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains

Request headers

Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: application/x-www-form-urlencoded

Response headers

DCS: dcs-prod-irl1-1-v048-0377fc047.edge-irl1.demdex.com 3 ms
Pragma: no-cache
Strict-Transport-Security: max-age=31536000; includeSubDomains
content-encoding: gzip
X-TID: sQj5o/LjQXw=
Vary: Origin
P3P: policyref="/w3c/p3p.xml", CP="NOI NID CURa ADMa DEVa PSAa PSDa OUR SAMa BUS PUR COM NAV INT"
Access-Control-Allow-Origin: https://hbr.org
Content-Type: application/json;charset=utf-8
Cache-Control: no-cache,no-store,must-revalidate,max-age=0,proxy-revalidate,no-transform,private
Access-Control-Allow-Credentials: true
Connection: keep-alive
Content-Length: 304
Expires: Thu, 01 Jan 1970 00:00:00 UTC

GET
H2 200 chartbeat.js Show response
static.chartbeat.com/js/ 37 KB
15 KB 124ms
6ms Script
application/x-javascript 2600:9000:2057:a00:18:1fcd:351:7bc1
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://static.chartbeat.com/js/chartbeat.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2600:9000:2057:a00:18:1fcd:351:7bc1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software: nginx /
Resource Hash: 7b307f2ce73aec07bfa1ab1d6462f491de0497c8819b1d6fed66eda9638a3530

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 01:10:22 GMT
content-encoding: gzip
via: 1.1 9810d82af8847b51b9c3048141069a64.cloudfront.net (CloudFront)
last-modified: Thu, 08 Dec 2022 17:25:10 GMT
server: nginx
x-amz-cf-pop: FRA6-C1
age: 46905
etag: W/"63921df6-9377"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/x-javascript
cache-control: max-age=86400
cross-origin-resource-policy: cross-origin
x-amz-cf-id: fMewVlM_R_yWjE-8c-zebSk5XC356jMxXXYTBcYH1zE8lDI2CYBgbQ==
expires: Tue, 09 May 2023 01:10:22 GMT

GET
H2 200 / Show response
zn4pzx5r5auu7w4rx-hbp.siteintercept.qualtrics.com/WRSiteInterceptEngine/ 8 KB
4 KB 144ms
27ms Script
application/javascript 104.17.208.240
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://zn4pzx5r5auu7w4rx-hbp.siteintercept.qualtrics.com/WRSiteInterceptEngine/?Q_ZID=ZN_4PzX5r5aUU7W4rX

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.17.208.240 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

798e7cfa78bb262b3de5a57d917b2ad318fa042d55f136c5a7624e5799dfa941

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
strict-transport-security: max-age=31536000; includeSubDomains; preload
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 584407
cf-polished: origSize=9051
edge-control: max-age=604800
referrer-policy: strict-origin-when-cross-origin
cf-bgj: minify
server: cloudflare
etag: W/"235b-j17DiAercIFSpN9qsdjzEnUSkqE"
vary: Accept-Encoding
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=3600, s-maxage=604800
permissions-policy: camera=(), geolocation=(), microphone=()
cf-ray: 7c424bb7deedbb86-FRA
access-control-allow-headers: Origin, X-Requested-With, Content-Type, Accept
timing-allow-origin: *

GET
H2 200 bat.js Show response
bat.bing.com/ 40 KB
12 KB 149ms
33ms Script
application/javascript 2620:1ec:c11::200
MICROSOFT-CORP-MS...

General

Check archive.org

Show headers Download Go to

Full URL

https://bat.bing.com/bat.js

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),

Reverse DNS

Software

Resource Hash

eec5c0b7f3736c064a5c93fb61f419fe7d3f7c1815c81004312fd349fd43be2c

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubDomains; preload
content-encoding: gzip
date: Mon, 08 May 2023 14:12:06 GMT
last-modified: Thu, 20 Apr 2023 19:01:49 GMT
accept-ch: Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
x-msedge-ref: Ref A: 2A6A0A6BAA2846278B17E2B8A3A8598C Ref B: FRA31EDGE0812 Ref C: 2023-05-08T14:12:07Z
etag: "808c558fba73d91:0"
vary: Accept-Encoding
x-cache: CONFIG_NOCACHE
content-type: application/javascript
cache-control: private,max-age=1800
accept-ranges: bytes
content-length: 12036

GET
H2 200 events.js Show response
tags.srv.stackadapt.com/ 17 KB
6 KB 311ms
100ms Script
text/javascript 54.175.167.136
AMAZON-AES

General

Check archive.org

Show headers Download Go to

Full URL: https://tags.srv.stackadapt.com/events.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 54.175.167.136 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS: ec2-54-175-167-136.compute-1.amazonaws.com
Software: /
Resource Hash: 53411abb798e0ddc0e0997d784cbd8761bd02b295eab42065b59cd918410f25e

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

access-control-allow-origin: *
date: Mon, 08 May 2023 14:12:07 GMT
cache-control: max-age=5
content-encoding: gzip
content-type: text/javascript

GET
H2 200 a-057o.min.js Show response
b-code.liadm.com/ 42 KB
14 KB 119ms
6ms Script
application/javascript 2600:9000:223c:8000:8:8845:1500:93a1
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://b-code.liadm.com/a-057o.min.js
Requested by: Host: assets.adobedtm.com
URL: https://assets.adobedtm.com/c0857d0b892a/fccd631ba54c/launch-68b2fecf2e9e.min.js
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2600:9000:223c:8000:8:8845:1500:93a1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software: /
Resource Hash: 5602ccb9748c997e8ce8cfddde2d5a866832401104662d85732a82cde25ea035

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 02:30:31 GMT
content-encoding: gzip
via: 1.1 7ed0982309781d390a105a3ead66dbfa.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA56-P2
age: 42096
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/javascript
cache-control: "public, max-age=86400"
x-amz-cf-id: eex1Qx3vIa1QILMphnlvVHPrBqBxwQTfLSuTTR5mpPavN2ASWe4wOw==

GET
H2 200 events.js Show response
analytics.tiktok.com/i18n/pixel/ 8 KB
2 KB 224ms
111ms Script
application/javascript 23.36.163.100
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://analytics.tiktok.com/i18n/pixel/events.js?sdkid=C2DV602QV140ORDILH20&lib=ttq
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_256_GCM
Server: 23.36.163.100 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS: a23-36-163-100.deploy.static.akamaitechnologies.com
Software: nginx /
Resource Hash: 83a510c6b843b2822be45cd906575153521fc5babd9ea11cdc00e7b5467e4c66

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-akamai-request-id: 4a390e6b.58cfc30
date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: gzip
x-tt-trace-tag: id=16;cdn-cache=miss;type=dyn
x-cache: TCP_MISS from a23-36-161-72.deploy.akamaitechnologies.com (AkamaiGHost/11.0.4.1-48291020) (-)
x-parent-response-time: 99,23.36.161.72
server-timing: cdn-cache; desc=MISS, edge; dur=93, origin; dur=6, inner; dur=3
content-length: 1526
pragma: no-cache
server: nginx
x-tt-logid: 2023050814120764B31ED37AD20DA02BC5
x-cache-remote: TCP_MISS from a23-220-104-20.deploy.akamaitechnologies.com (AkamaiGHost/11.0.4.1-48291020) (-)
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
cache-control: max-age=0, no-cache, no-store
x-origin-response-time: 6,23.220.104.20
x-tt-trace-host: 01ca5754d83224ad6ee886f811f65003089505e8f41f028c00a5dadeeae1ad9600cb7b84e13801d0c081bf1139f5939dd795b93253f6f2e692bdc42e8399789b4e2086bd039fceb5ead25d5e21a357f1fc009b38c02c9bac368f5a45a23c80ea761fdfd858d87cd8b0ba02aecb89757e3b
expires: Mon, 08 May 2023 14:12:07 GMT

GET
H2 200 js Show response
www.googletagmanager.com/gtag/ 186 KB
67 KB 20ms
19ms Script
application/javascript 2a00:1450:4001:830::2008
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.googletagmanager.com/gtag/js?id=AW-1062985444

Requested by

Host: assets.adobedtm.com
URL: https://assets.adobedtm.com/c0857d0b892a/fccd631ba54c/launch-68b2fecf2e9e.min.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

e45f59bfdfca9d2e9942e051cd57ea332dfbd69373250476248bfa64068d6921

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 68307
x-xss-protection: 0
last-modified: Mon, 08 May 2023 12:00:00 GMT
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
access-control-allow-headers: Cache-Control
expires: Mon, 08 May 2023 14:12:06 GMT

GET
H3 200 js Show response
www.googletagmanager.com/gtag/ 186 KB
67 KB 24ms
24ms Script
application/javascript 2a00:1450:4001:830::2008
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.googletagmanager.com/gtag/js?id=AW-1062985444&l=dataLayer&cx=c

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

b8403c7d21055d2818818aee90132e93c10a511517c8e92da5c72f83c43b4097

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 68294
x-xss-protection: 0
last-modified: Mon, 08 May 2023 12:00:00 GMT
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
access-control-allow-headers: Cache-Control
expires: Mon, 08 May 2023 14:12:06 GMT

GET
H3 200 js Show response
www.googletagmanager.com/gtag/ 134 KB
51 KB 32ms
32ms Script
application/javascript 2a00:1450:4001:830::2008
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.googletagmanager.com/gtag/js?id=AW-366722478

Requested by

Host: assets.adobedtm.com
URL: https://assets.adobedtm.com/c0857d0b892a/fccd631ba54c/launch-68b2fecf2e9e.min.js

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

023ad0d1acd6b1d303eb35c247f37874ecd3746ce8e041d1df8dfcb037480d63

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 52638
x-xss-protection: 0
last-modified: Mon, 08 May 2023 12:00:00 GMT
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
access-control-allow-headers: Cache-Control
expires: Mon, 08 May 2023 14:12:06 GMT

GET
H3 200 js Show response
www.googletagmanager.com/gtag/ 134 KB
51 KB 19ms
19ms Script
application/javascript 2a00:1450:4001:830::2008
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.googletagmanager.com/gtag/js?id=AW-366722478&l=dataLayer&cx=c

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

c30647621dc207664731cbcdf2a3dc4b5a5535b508d67cfbc4ee20c7c73b46c8

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 52638
x-xss-protection: 0
last-modified: Mon, 08 May 2023 12:00:00 GMT
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
access-control-allow-headers: Cache-Control
expires: Mon, 08 May 2023 14:12:06 GMT

GET
H2 200 ping.min.js Show response
cdn.pdst.fm/ 26 KB
6 KB 96ms
9ms Script
application/javascript 35.244.142.80
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://cdn.pdst.fm/ping.min.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 35.244.142.80 Kansas City, United States, ASN15169 (GOOGLE, US),
Reverse DNS: 80.142.244.35.bc.googleusercontent.com
Software: UploadServer /
Resource Hash: cb8d40d1eb7e2dc885affcf0012d9e1a73c270d843e8b890d36538e52d0a0342

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 13:17:28 GMT
content-encoding: gzip
age: 3279
x-guploader-uploadid: ADPycdtJ-ypqesZIHKKaXgyJFGV634arwsVDjsKPBlRuwTGuJDAG5ZcsiRTCcvyhLbx_3_JfawDd_0vAllDVrKi0MKN3bQ
x-goog-storage-class: MULTI_REGIONAL
x-goog-metageneration: 3
x-goog-stored-content-encoding: gzip
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 5774
last-modified: Fri, 28 May 2021 20:34:03 GMT
server: UploadServer
etag: "d001d1c9f5a942fa5524eeacb047e819"
vary: Accept-Encoding
x-goog-generation: 1622234043862937
x-goog-hash: crc32c=oKoi/w==, md5=0AHRyfWpQvpVJO6ssEfoGQ==
access-control-allow-origin: *
access-control-expose-headers: Content-Type
cache-control: public, max-age=3600
x-goog-stored-content-length: 5774
accept-ranges: bytes
content-type: application/javascript;
expires: Mon, 08 May 2023 14:17:28 GMT

GET
H3 200 js Show response
www.googletagmanager.com/gtag/ 246 KB
83 KB 32ms
31ms Script
application/javascript 2a00:1450:4001:830::2008
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.googletagmanager.com/gtag/js?id=G-J405XEHEZE&l=dataLayer&cx=c

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

300d7ff91c1becf67cd6360a423a4f051389f1c7a16bcd4ebd4e0bbb5b1b0370

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:06 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
access-control-allow-headers: Cache-Control
content-length: 85009
x-xss-protection: 0
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
expires: Mon, 08 May 2023 14:12:06 GMT

POST
H2 200 collect Show response
www.google-analytics.com/j/ 4 B
203 B 25ms
12ms XHR
text/plain 2001:4860:4802:36::178
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.google-analytics.com/j/collect?v=1&_v=j100&a=89561573&t=pageview&_s=1&dl=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&dr=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&ul=en-us&de=UTF-8&dt=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&_u=aGBACAABBAAAAC~&jid=1261415476&gjid=1765156983&cid=11926269.1683555127&tid=UA-4541888-8&_gid=2002671082.1683555127&_r=1&_slc=1&cd1=guest&cd2=Article&cd3=Jason%20McDannold&cd5=2023-05-04&cd6=Change%20Management&cd8=1&cg1=Change%20Management&cd14=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&cd12=Digital%20Article&cd17=9&cm1=1&cd18=Digital%20Article&z=2135773349

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2001:4860:4802:36::178 , United States, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

aec60bc104db041b1512185839f18f52986df7e569e5445f740dd60f763fbca8

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: text/plain

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:06 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://hbr.org
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 4
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2

200

activityi;dc_pre=CKPmusrz5f4CFWUNogMdjScKhg;src=8604778;type=wcaun0;cat=hbr_a0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;ord=2970927504644.143
8604778.fls.doubleclick.net/
Redirect Chain

https://8604778.fls.doubleclick.net/activityi;src=8604778;type=wcaun0;cat=hbr_a0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;ord=2970927504644.143
https://8604778.fls.doubleclick.net/activityi;dc_pre=CKPmusrz5f4CFWUNogMdjScKhg;src=8604778;type=wcaun0;cat=hbr_a0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;ord=2970927504644.143

0
0

46ms
45ms

Image
text/html

172.217.16.134
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://8604778.fls.doubleclick.net/activityi;dc_pre=CKPmusrz5f4CFWUNogMdjScKhg;src=8604778;type=wcaun0;cat=hbr_a0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;ord=2970927504644.143
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Server: 172.217.16.134 , United States, ASN15169 (GOOGLE, US),
Reverse DNS: zrh04s06-in-f134.1e100.net
Software: /
Resource Hash

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Redirect headers

date: Mon, 08 May 2023 14:12:07 GMT
strict-transport-security: max-age=21600
x-content-type-options: nosniff
p3p: policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
x-xss-protection: 0
pragma: no-cache
server: cafe
content-type: text/html; charset=UTF-8
location: https://8604778.fls.doubleclick.net/activityi;dc_pre=CKPmusrz5f4CFWUNogMdjScKhg;src=8604778;type=wcaun0;cat=hbr_a0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;ord=2970927504644.143
cache-control: no-cache, must-revalidate
follow-only-when-prerender-shown: 1
timing-allow-origin: *
expires: Fri, 01 Jan 1990 00:00:00 GMT

POST
H2 200 delivery Show response
harvardbusinessrevie.tt.omtrdc.net/rest/v1/ 11 KB
3 KB 153ms
58ms XHR
application/json 18.203.55.41
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://harvardbusinessrevie.tt.omtrdc.net/rest/v1/delivery?client=harvardbusinessrevie&sessionId=bed61912784047a2a63f7d0ee9031f7a&version=2.3.2

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

18.203.55.41 Dublin, Ireland, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

Resource Hash

1146c8d917fd45a1d7192e3675661f81c002632c97f5ad309d95f58bd590fa31

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: text/plain

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: gzip
referrer-policy: strict-origin-when-cross-origin
strict-transport-security: max-age=31536000; includeSubDomains
accept-ch: Sec-CH-UA, Sec-CH-UA-Arch, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version-List
x-content-type-options: nosniff
vary: origin,access-control-request-method,access-control-request-headers,accept-encoding
content-type: application/json;charset=UTF-8
access-control-allow-origin: https://hbr.org
access-control-allow-credentials: true
timing-allow-origin: *
x-xss-protection: 1; mode=block
x-request-id: a76c9b87e6ab2b026c4d7a2b501bb2c6

GET
H3 200 cacheableShow Show response
buy.tinypass.com/checkout/template/ Frame 86E7 138 KB
98 KB 42ms
28ms Document
text/html 2606:4700::6811:bab1
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://buy.tinypass.com/checkout/template/cacheableShow?aid=mbs77qtzUz&templateId=OTBSP342X41S&templateVariantId=OTVONZEJ553KR&offerId=fakeOfferId&experienceId=EXKXS3HNJTI4&iframeId=offer_4462b92d0ea4750a828e-0&displayMode=inline&widget=template&url=https%3A%2F%2Fhbr.org

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

QUIC, , AES_128_GCM

Server

2606:4700::6811:bab1 , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

eaa45ccdfc194e94f1badbe8cba07934c6104bd88a8413a4bcc1ad4cc73325e7

Security Headers

Name	Value
Strict-Transport-Security	max-age=86400; includeSubDomains
X-Xss-Protection	0

Request headers

Referer: https://hbr.org/
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

access-control-allow-methods: *
access-control-allow-origin: https://dashboard.piano.io
age: 697
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
cache-control: public, max-age=300
cf-cache-status: HIT
cf-ray: 7c424bb82f0639d9-FRA
content-encoding: br
content-type: text/html;charset=UTF-8
date: Mon, 08 May 2023 14:12:07 GMT
expires: Mon, 08 May 2023 14:17:07 GMT
last-modified: Mon, 08 May 2023 14:00:30 GMT
p3p: CP="NON DSP COR OUR IND"
pragma
server: cloudflare
server-time: 0.003
strict-transport-security: max-age=86400; includeSubDomains
vary: accept-encoding
wn: prod-dash-10-0-117-35
x-forwarded-https: on
x-request-id: MuwecuriSvV
x-xss-protection: 0

GET
H2 200 anchor Show response
www.recaptcha.net/recaptcha/enterprise/ Frame F1F4 50 KB
27 KB 33ms
31ms Document
text/html 2a00:1450:4001:801::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.recaptcha.net/recaptcha/enterprise/anchor?ar=1&k=6Ld9uNYZAAAAADPb9mj-jQFgYnWu1h6XAdKRLUhH&co=aHR0cHM6Ly9oYnIub3JnOjQ0Mw..&hl=de&v=1h-hbVSJRMOQsmO_2qL9cO0z&size=invisible&cb=nvi2q4d721f5

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:801::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

GSE /

Resource Hash

d44c9d86c7478e5f34167b91f3002b3ebafbdfc91c17f9f0c2af121cafbd151a

Security Headers

Name	Value
Content-Security-Policy	script-src 'report-sample' 'nonce-ItTC6w63xdnzTHrHnCigwg' 'unsafe-inline' 'strict-dynamic' https: http: 'unsafe-eval';object-src 'none';base-uri 'self';report-uri https://csp.withgoogle.com/csp/recaptcha/1
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: https://hbr.org/
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
cache-control: no-cache, no-store, max-age=0, must-revalidate
content-encoding: gzip
content-length: 27641
content-security-policy: script-src 'report-sample' 'nonce-ItTC6w63xdnzTHrHnCigwg' 'unsafe-inline' 'strict-dynamic' https: http: 'unsafe-eval';object-src 'none';base-uri 'self';report-uri https://csp.withgoogle.com/csp/recaptcha/1
content-type: text/html; charset=utf-8
cross-origin-embedder-policy: require-corp
cross-origin-resource-policy: cross-origin
date: Mon, 08 May 2023 14:12:07 GMT
expires: Mon, 01 Jan 1990 00:00:00 GMT
pragma: no-cache
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
server: GSE
x-content-type-options: nosniff
x-xss-protection: 1; mode=block

POST
H2 200 collect Show response
stats.g.doubleclick.net/j/ 7 B
346 B 68ms
20ms XHR
text/plain 2a00:1450:400c:c00::9a
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://stats.g.doubleclick.net/j/collect?t=dc&aip=1&_r=3&v=1&_v=j100&tid=UA-4541888-8&cid=11926269.1683555127&jid=1261415476&gjid=1765156983&_gid=2002671082.1683555127&_u=aGBACAAABAAAAC~&z=941976372

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:400c:c00::9a Brussels, Belgium, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

3c25b077a6d92cd9d3576660b68c4c0bd135b78b3cd3b66491ff2c7aa0eeaad3

Security Headers

Name	Value
Strict-Transport-Security	max-age=10886400; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: text/plain

Response headers

pragma: no-cache
strict-transport-security: max-age=10886400; includeSubDomains; preload
date: Mon, 08 May 2023 14:12:07 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://hbr.org
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 7
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H3 200 sdk.js Show response
connect.facebook.net/en_US/ 301 KB
85 KB 19ms
8ms Script
application/x-javascript 2a03:2880:f083:9:face:b00c:0:3
FACEBOOK

General

Check archive.org

Show headers Download Go to

Full URL

https://connect.facebook.net/en_US/sdk.js?hash=5258c7077c91dcbe0b0cf0cff3a54720

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

QUIC, , AES_128_GCM

Server

2a03:2880:f083:9:face:b00c:0:3 Frankfurt am Main, Germany, ASN32934 (FACEBOOK, US),

Reverse DNS

Software

Resource Hash

3e35cf230ccbbc6b2e0a277793fd8881f140fe088c3de3284c5596c6a8ed862b

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; preload; includeSubDomains
X-Content-Type-Options	nosniff
X-Frame-Options	DENY

Request headers

Referer: https://hbr.org/
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; preload; includeSubDomains
content-encoding: gzip
x-content-type-options: nosniff
date: Mon, 08 May 2023 14:12:07 GMT
content-md5: tLKU2lY9DwOs7Bm6vdLcTg==
document-policy: force-load-at-top
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400
content-length: 87183
x-fb-rlafr: 0
x-fb-debug: MegVHS+0cYYQgkTYz4tTKcISORmmIbB9twR1Cxw180kgWuaP1YDqjP7hjCDVlcc+LejPhE15I4Jzhyt0xqrh3A==
cross-origin-embedder-policy-report-only: require-corp;report-to="coep_report"
x-fb-content-md5: 6dab2098b7b1a341e2487b67fc0b3074
cross-origin-opener-policy: same-origin-allow-popups
etag: "2e9fea9ac021ab73c946d50a1c33d05b"
vary: Accept-Encoding
report-to: {"max_age":86400,"endpoints":[{"url":"https:\/\/www.facebook.com\/browser_reporting\/?minimize=0"}],"group":"coep_report"}
content-type: application/x-javascript; charset=utf-8
access-control-allow-origin: *
origin-agent-cluster: ?0
access-control-expose-headers: X-FB-Content-MD5
cache-control: public,max-age=31536000,stale-while-revalidate=3600,immutable
permissions-policy: accelerometer=()
x-frame-options: DENY
timing-allow-origin: *
priority: u=3,i
expires: Tue, 07 May 2024 10:38:51 GMT

GET
H/1.1 200
OK widget_iframe.2b2d73daf636805223fb11d48f3e94f7.html Show response
platform.twitter.com/widgets/ Frame CDF5 320 KB
104 KB 10ms
7ms Document
text/html 2606:2800:234:59:254c:406:2366:268c
EDGECAST

General

Check archive.org

Show headers Download Go to

Full URL: https://platform.twitter.com/widgets/widget_iframe.2b2d73daf636805223fb11d48f3e94f7.html?origin=https%3A%2F%2Fhbr.org
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_256_GCM
Server: 2606:2800:234:59:254c:406:2366:268c , United States, ASN15133 (EDGECAST, US),
Reverse DNS
Software: ECS (frb/674C) /
Resource Hash: 4002d65e95f94dc87ae8ad170eb8dbc3644921032ac76dcb376537d9304a6fbf

Request headers

Referer: https://hbr.org/
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

Access-Control-Allow-Methods: GET
Access-Control-Allow-Origin: *
Age: 837586
Cache-Control: public, max-age=315360000
Content-Encoding: gzip
Content-Length: 105435
Content-Type: text/html; charset=utf-8
Date: Mon, 08 May 2023 14:12:07 GMT
Etag: "95e1b50b0c179aefb47b5b211bb347b5+gzip"
Last-Modified: Tue, 24 Jan 2023 21:41:13 GMT
P3P: CP="CAO DSP LAW CURa ADMa DEVa TAIa PSAa PSDa IVAa IVDa OUR BUS IND UNI COM NAV INT"
Server: ECS (frb/674C)
Server-Timing: x-cache;desc= HIT,x-tw-cdn;desc=VZ
Vary: Accept-Encoding
X-Cache: HIT
x-amz-server-side-encryption: AES256
x-tw-cdn: VZ

GET
H2 200 34363400 Show response
fundingchoicesmessages.google.com/i/ 130 KB
45 KB 85ms
32ms Script
application/javascript 2a00:1450:4001:829::200e
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fundingchoicesmessages.google.com/i/34363400?ers=3

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:829::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

ESF /

Resource Hash

f8911c04783f60249ddf67374c276f6440345b9f509854df5888e23c41673e64

Security Headers

Name	Value
Content-Security-Policy	require-trusted-types-for 'script';report-uri /_/ContributorServingWebSwitchboardHttp/cspreport, script-src 'report-sample' 'nonce-CsfnJbZOOdpSUtsK3SHLRA' 'unsafe-inline';object-src 'none';base-uri 'self';report-uri /_/ContributorServingWebSwitchboardHttp/cspreport;worker-src 'self', script-src 'unsafe-inline' 'self' https://apis.google.com https://ssl.gstatic.com https://www.google.com https://www.googletagmanager.com https://www.gstatic.com https://www.google-analytics.com;report-uri /_/ContributorServingWebSwitchboardHttp/cspreport/allowlist
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-security-policy: require-trusted-types-for 'script';report-uri /_/ContributorServingWebSwitchboardHttp/cspreport, script-src 'report-sample' 'nonce-CsfnJbZOOdpSUtsK3SHLRA' 'unsafe-inline';object-src 'none';base-uri 'self';report-uri /_/ContributorServingWebSwitchboardHttp/cspreport;worker-src 'self', script-src 'unsafe-inline' 'self' https://apis.google.com https://ssl.gstatic.com https://www.google.com https://www.googletagmanager.com https://www.gstatic.com https://www.google-analytics.com;report-uri /_/ContributorServingWebSwitchboardHttp/cspreport/allowlist
content-encoding: gzip
x-content-type-options: nosniff
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
x-xss-protection: 0
pragma: no-cache
accept-ch: Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Model, Sec-CH-UA-WoW64, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
cross-origin-opener-policy: same-origin
server: ESF
vary: Sec-Fetch-Dest, Sec-Fetch-Mode, Sec-Fetch-Site
x-frame-options: SAMEORIGIN
content-type: application/javascript; charset=utf-8
cache-control: no-cache, no-store, max-age=0, must-revalidate
permissions-policy: ch-ua-arch=*, ch-ua-bitness=*, ch-ua-full-version=*, ch-ua-full-version-list=*, ch-ua-model=*, ch-ua-wow64=*, ch-ua-platform=*, ch-ua-platform-version=*
timing-allow-origin: *
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H3 200 template.bundle.1.0.css
buy.tinypass.com/widget/dist/template/css/ Frame 86E7 26 KB
5 KB 28ms
25ms Stylesheet
text/css 2606:4700::6811:bab1
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://buy.tinypass.com/widget/dist/template/css/template.bundle.1.0.css

Requested by

Host: buy.tinypass.com
URL: https://buy.tinypass.com/checkout/template/cacheableShow?aid=mbs77qtzUz&templateId=OTBSP342X41S&templateVariantId=OTVONZEJ553KR&offerId=fakeOfferId&experienceId=EXKXS3HNJTI4&iframeId=offer_4462b92d0ea4750a828e-0&displayMode=inline&widget=template&url=https%3A%2F%2Fhbr.org

Protocol

Security

QUIC, , AES_128_GCM

Server

2606:4700::6811:bab1 , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

62b28569a733e072413ed1649ad9fd346e6fa5ee81327522c04dcc409606fc77

Security Headers

Name	Value
Strict-Transport-Security	max-age=86400; includeSubDomains

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/checkout/template/cacheableShow?aid=mbs77qtzUz&templateId=OTBSP342X41S&templateVariantId=OTVONZEJ553KR&offerId=fakeOfferId&experienceId=EXKXS3HNJTI4&iframeId=offer_4462b92d0ea4750a828e-0&displayMode=inline&widget=template&url=https%3A%2F%2Fhbr.org
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
strict-transport-security: max-age=86400; includeSubDomains
content-encoding: br
cf-cache-status: HIT
age: 467
p3p: CP="NON DSP COR OUR IND"
x-forwarded-https: on
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
last-modified: Mon, 01 May 2023 01:56:14 GMT
wn: prod-dash-10-0-135-26
server: cloudflare
etag: W/"26850-1682906174000"
vary: accept-encoding
content-type: text/css
server-time: 0.001
cache-control: public, max-age=7200
cf-ray: 7c424bba8a2339d9-FRA
expires: Mon, 08 May 2023 16:12:07 GMT

GET
H2 200 jquery.min.js Show response
cdnjs.cloudflare.com/ajax/libs/jquery/1.12.4/ Frame 86E7 95 KB
30 KB 76ms
26ms Script
application/javascript 2606:4700::6811:180e
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/jquery/1.12.4/jquery.min.js

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:180e , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

668b046d12db350ccba6728890476b3efee53b2f42dbb84743e5e9f1ae0cc404

Security Headers

Name	Value
Strict-Transport-Security	max-age=15780000
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
cf-cache-status: HIT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=15780000
age: 589528
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 30360
last-modified: Mon, 04 May 2020 16:11:48 GMT
server: cloudflare
cf-cdnjs-via: cfworker/kv
etag: "5eb03ec4-17b8b"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=qdN1rafHkPKd0OK2rbpUDx3dr98q94rOZGLFnfFJxErc4P58u1GgKoeBsmrakRz90eDUFUf0DOiM8VrCrcUYlRSfQumWoO1T8eH9Xelr%2F5EUJT5lADee%2BOi%2FEZVC9%2BdGpi0zGvvgyefT2LeXGroCdWWz"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=30672000
accept-ranges: bytes
timing-allow-origin: *
cf-ray: 7c424bbacccd9013-FRA
expires: Sat, 27 Apr 2024 14:12:07 GMT

GET
H2 200 jquery-migrate.min.js Show response
cdnjs.cloudflare.com/ajax/libs/jquery-migrate/1.4.1/ Frame 86E7 10 KB
4 KB 81ms
31ms Script
application/javascript 2606:4700::6811:180e
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/jquery-migrate/1.4.1/jquery-migrate.min.js

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:180e , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

48eb8b500ae6a38617b5738d2b3faec481922a7782246e31d2755c034a45cd5d

Security Headers

Name	Value
Strict-Transport-Security	max-age=15780000
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
cf-cache-status: HIT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=15780000
age: 937804
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 3550
last-modified: Mon, 04 May 2020 16:11:46 GMT
server: cloudflare
cf-cdnjs-via: cfworker/kv
etag: "5eb03ec2-2748"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=8ws2c1Shhk4Es2NU5eEB%2FhoV%2BOerfRQVyFXyvBYWMlebpYfaQm6pSWUjN%2BoriR9QE7tNpVw8%2FfmDvCSOMnqRX3jpUHTs%2FgaaCr0UX6b4W3K8cdRg4fhMsodLCmYH%2BWHGptNudq3cKU0OkXDyr2qPF9qy"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=30672000
accept-ranges: bytes
timing-allow-origin: *
cf-ray: 7c424bbaccce9013-FRA
expires: Sat, 27 Apr 2024 14:12:07 GMT

GET
H2 200 angular.min.js Show response
cdnjs.cloudflare.com/ajax/libs/angular.js/1.2.22/ Frame 86E7 104 KB
35 KB 70ms
20ms Script
application/javascript 2606:4700::6811:180e
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/angular.js/1.2.22/angular.min.js

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:180e , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

04142857a43c3bf04f03b182ac95d7a519e9c85ec50f44247edd23f951232d98

Security Headers

Name	Value
Strict-Transport-Security	max-age=15780000
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
cf-cache-status: HIT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=15780000
age: 11897742
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 35086
last-modified: Mon, 04 May 2020 16:04:53 GMT
server: cloudflare
cf-cdnjs-via: cfworker/kv
etag: "5eb03d25-1a191"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=px7w6zyG0GgHnVOp%2Fg5CTcD1H7Yo6c76dc%2BdoNXTcXzLQace7qvZpbv62cKe49zm%2FffM1wAqKiRrjOWwUoIuwUZZC6I3XI2zlQqiC%2BC8zEjWZRHqpUwHNLoJXjG3zka9I6fJSeAktKvLT26xPPHi8CZv"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=30672000
accept-ranges: bytes
timing-allow-origin: *
cf-ray: 7c424bbacccf9013-FRA
expires: Sat, 27 Apr 2024 14:12:07 GMT

GET
H2 200 angular-animate.min.js Show response
cdnjs.cloudflare.com/ajax/libs/angular.js/1.2.22/ Frame 86E7 11 KB
4 KB 82ms
31ms Script
application/javascript 2606:4700::6811:180e
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/angular.js/1.2.22/angular-animate.min.js

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:180e , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

07275140ea3f47293d4f8a51d785a766eb1c94e4ae087f7c60c5bd611328ac86

Security Headers

Name	Value
Strict-Transport-Security	max-age=15780000
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
cf-cache-status: HIT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=15780000
age: 584486
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 3978
last-modified: Mon, 04 May 2020 16:04:53 GMT
server: cloudflare
cf-cdnjs-via: cfworker/kv
etag: "5eb03d25-2bd5"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=gwsqfd%2BWSLBfrTE%2FGS3sS%2F9YkI%2FT6rPh74HWRxSyUn8yBPKogm1mb2VPJK1pJTkEY9as5sxCwUEOyHyYaYyp430DRXNcIdXJrZYGOo%2FYV1E2gSR3rNoUwooXZuIEwCGW5aUWwP4pzE%2BiQS6MMB0W2v7Z"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=30672000
accept-ranges: bytes
timing-allow-origin: *
cf-ray: 7c424bbadcd69013-FRA
expires: Sat, 27 Apr 2024 14:12:07 GMT

GET
H2 200 angular-cookies.min.js Show response
cdnjs.cloudflare.com/ajax/libs/angular.js/1.2.22/ Frame 86E7 825 B
1 KB 68ms
18ms Script
application/javascript 2606:4700::6811:180e
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/angular.js/1.2.22/angular-cookies.min.js

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:180e , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

b460d56dd27b62df333537db25d28e7e5ace33535bf4c7d7d767bdbc687a8dd9

Security Headers

Name	Value
Strict-Transport-Security	max-age=15780000
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
cf-cache-status: HIT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=15780000
age: 584482
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 434
last-modified: Mon, 04 May 2020 16:04:53 GMT
server: cloudflare
cf-cdnjs-via: cfworker/kv
etag: "5eb03d25-339"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=EeHHdka%2BVZd3SP4nZV5tfeSOy8TDTTUqjGrShuskXVDJR4UuLf0cf5azDJl0ScznPfXtAdN%2FDtIqtq25JL1TbRpI6Z0m7b2iY8P1Iqv7Qd6YUzqUXTqyc1jQfftZIn7fIkmOsgUHCKsfdoDl6CpfpJcN"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=30672000
accept-ranges: bytes
timing-allow-origin: *
cf-ray: 7c424bbadcd39013-FRA
expires: Sat, 27 Apr 2024 14:12:07 GMT

GET
H2 200 angular-sanitize.min.js Show response
cdnjs.cloudflare.com/ajax/libs/angular.js/1.2.22/ Frame 86E7 4 KB
2 KB 80ms
31ms Script
application/javascript 2606:4700::6811:180e
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/angular.js/1.2.22/angular-sanitize.min.js

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:180e , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

42e8aa892f98807c2b3f49f7c83002b605e357c9463e8a3fbaeffa805fae5bcc

Security Headers

Name	Value
Strict-Transport-Security	max-age=15780000
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
cf-cache-status: HIT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=15780000
age: 584506
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 2171
last-modified: Mon, 04 May 2020 16:04:53 GMT
server: cloudflare
cf-cdnjs-via: cfworker/kv
etag: "5eb03d25-11cf"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=Q8cI5HqmG0nY%2B4muOD7UC%2BqxI0rCHCeMXPQZUcCHi7Ja5Y%2FFvepBBkhJPtBzVlwQIUWB4J3nrxdsO5zq%2F0dirfI8X76DI27n1lBheRxEWESWr9HKDUdj6Hb915gLx4XsmCHam%2BBxXpr5O8EZDgxsLqVV"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=30672000
accept-ranges: bytes
timing-allow-origin: *
cf-ray: 7c424bbadcd49013-FRA
expires: Sat, 27 Apr 2024 14:12:07 GMT

GET
H2 200 tmhDynamicLocale.min.js Show response
cdnjs.cloudflare.com/ajax/libs/angular-dynamic-locale/0.1.27/ Frame 86E7 3 KB
2 KB 79ms
30ms Script
application/javascript 2606:4700::6811:180e
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/angular-dynamic-locale/0.1.27/tmhDynamicLocale.min.js

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:180e , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

d2b400c65cddf356b9056899cc2e34c1df2964e5437eed73e184634679cbbe77

Security Headers

Name	Value
Strict-Transport-Security	max-age=15780000
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
cf-cache-status: HIT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=15780000
age: 4545935
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 953
last-modified: Mon, 04 May 2020 16:04:43 GMT
server: cloudflare
cf-cdnjs-via: cfworker/kv
etag: "5eb03d1b-ad6"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=GiCoCP3O578kEBO9NhEc5H7yJF0XnclwbHEL0nI3CHep%2BHCArQ7Yif2Cwp3gs4E9t2tY%2Bn6cg7zqP4Z72HtPKdc6LhSYJWH27aMLNDiSo8hbTpA3OwzxpHdvsVj%2BSaauA0fmUd69%2FB0YXK5r%2FehkSq1j"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=30672000
accept-ranges: bytes
timing-allow-origin: *
cf-ray: 7c424bbadcd79013-FRA
expires: Sat, 27 Apr 2024 14:12:07 GMT

GET
H2 200 angular-ui-utils.min.js Show response
cdnjs.cloudflare.com/ajax/libs/angular-ui-utils/0.1.1/ Frame 86E7 23 KB
8 KB 79ms
30ms Script
application/javascript 2606:4700::6811:180e
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/angular-ui-utils/0.1.1/angular-ui-utils.min.js

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:180e , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

9685145fc6691742536e349a2953828a84fd729012f34f00cb09b8a26f713b6f

Security Headers

Name	Value
Strict-Transport-Security	max-age=15780000
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
cf-cache-status: HIT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=15780000
age: 582826
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 7490
last-modified: Mon, 04 May 2020 16:04:52 GMT
server: cloudflare
cf-cdnjs-via: cfworker/kv
etag: "5eb03d24-5b33"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=O6o0pYNjPD3FWWo0nD3xXai%2BiYzhjMvMwTZWrf7WgTey3lTRdw35Lzgnjqp5x0ciCzvRMTg4vGBjEkt44opb7iUdhtWoTvSLI6xgzaeFWEpdX5K6ogBanFJZDlUJ9u0B9PtZ%2BwIvpkeDXmqu9y7RR5so"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=30672000
accept-ranges: bytes
timing-allow-origin: *
cf-ray: 7c424bbaccd09013-FRA
expires: Sat, 27 Apr 2024 14:12:07 GMT

GET
H2 200 angular-ui-ieshiv.js Show response
cdnjs.cloudflare.com/ajax/libs/angular-ui/0.4.0/ Frame 86E7 2 KB
1 KB 67ms
19ms Script
application/javascript 2606:4700::6811:180e
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/angular-ui/0.4.0/angular-ui-ieshiv.js

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:180e , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

269c614f28c2a9470a6f1c3642a1734986a949f9272a0ce52e1c9d7eb888028f

Security Headers

Name	Value
Strict-Transport-Security	max-age=15780000
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
cf-cache-status: HIT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=15780000
age: 1767021
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 910
last-modified: Mon, 04 May 2020 16:04:52 GMT
server: cloudflare
cf-cdnjs-via: cfworker/kv
etag: "5eb03d24-93c"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=FPMh76ozIx41z8UxYxl3lxWMNP%2FbieMUmnV%2BUYE4xICSQSn4MJxryEAatW7xe2nN0p33g8jOjX17qHKjFX5xQfM5Hj4z6ZpMoIiHy34rewE3YFsnqyd0uJ%2F1L13c0arstg8xD%2FHLdb6s7XBMs7lLtDft"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=30672000
accept-ranges: bytes
timing-allow-origin: *
cf-ray: 7c424bbadcd19013-FRA
expires: Sat, 27 Apr 2024 14:12:07 GMT

GET
H2 200 angular-ui-router.min.js Show response
cdnjs.cloudflare.com/ajax/libs/angular-ui-router/0.2.10/ Frame 86E7 20 KB
7 KB 77ms
29ms Script
application/javascript 2606:4700::6811:180e
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/angular-ui-router/0.2.10/angular-ui-router.min.js

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6811:180e , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

c1e9510079704b81b083e51700f25a88ddd444272ae498f3b5cd06deb164bfd1

Security Headers

Name	Value
Strict-Transport-Security	max-age=15780000
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
cf-cache-status: HIT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=15780000
age: 13121074
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 6934
last-modified: Mon, 04 May 2020 16:04:52 GMT
server: cloudflare
cf-cdnjs-via: cfworker/kv
etag: "5eb03d24-4f8f"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=WfxeZ2hKW3uCNN99b2b9zt9mckb1ri9Txa%2Fi1apKbEArQbWvYq7t0ItsFTWv%2BHirUNuYV5%2FDncUaoL37RE9ZsHvQqEUwPFq9n2IS346ZGAs2zxR6PJLjGj0pFOrw6I2EeLnhPTVUBPccM%2BL9aKZ0Nqz4"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
access-control-allow-origin: *
cache-control: public, max-age=30672000
accept-ranges: bytes
timing-allow-origin: *
cf-ray: 7c424bbadcd29013-FRA
expires: Sat, 27 Apr 2024 14:12:07 GMT

GET
H3 200 H4sIAAAAAAAAAD3IwQ6AIAgA0B9KmJ76m4bJHI6oBa7f7-bt7eEnrXNgEw8Mvh6lYBy-DHVaU95QpTqS9an0pgwFSkHJu63T-yTlgy1Nh-E_BjVxNVoAAAA Show response
buy.tinypass.com/_sam/ Frame 86E7 115 KB
36 KB 51ms
24ms Script
text/javascript 2606:4700::6811:bab1
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://buy.tinypass.com/_sam/H4sIAAAAAAAAAD3IwQ6AIAgA0B9KmJ76m4bJHI6oBa7f7-bt7eEnrXNgEw8Mvh6lYBy-DHVaU95QpTqS9an0pgwFSkHJu63T-yTlgy1Nh-E_BjVxNVoAAAA?compressed=true&v=15.170.0

Requested by

Protocol

Security

QUIC, , AES_128_GCM

Server

2606:4700::6811:bab1 , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

e78d23ae6e5e0f82394424866f999a7247b301cb7ccca0fe39ad303121be8061

Security Headers

Name	Value
Strict-Transport-Security	max-age=86400; includeSubDomains

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/checkout/template/cacheableShow?aid=mbs77qtzUz&templateId=OTBSP342X41S&templateVariantId=OTVONZEJ553KR&offerId=fakeOfferId&experienceId=EXKXS3HNJTI4&iframeId=offer_4462b92d0ea4750a828e-0&displayMode=inline&widget=template&url=https%3A%2F%2Fhbr.org
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
strict-transport-security: max-age=86400; includeSubDomains
content-encoding: br
cf-cache-status: HIT
age: 386
p3p: CP="NON DSP COR OUR IND"
x-forwarded-https: on
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
last-modified: Wed, 03 May 2023 21:40:08 GMT
wn: prod-dash-10-0-127-239
server: cloudflare
vary: Accept-Encoding
content-type: text/javascript
server-time: 0.001
cache-control: public, max-age=604414
x-optimized-by: _sam
cf-ray: 7c424bbaaa4939d9-FRA
expires: Mon, 15 May 2023 14:05:41 GMT

GET
H2 200 logo-white.svg
i.piano.io/managedservices/HBR/ Frame 86E7 6 KB
2 KB 50ms
28ms Image
image/svg+xml 2606:4700::6810:f015
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://i.piano.io/managedservices/HBR/logo-white.svg

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6810:f015 , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

4f99b47f47876d2829b7d9287a450f249488ab605839acc838d3a570bc9ef384

Security Headers

Name	Value
Strict-Transport-Security	max-age=86400; includeSubDomains

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
via: 1.1 b8e900270aa30d899882e71796feca9c.cloudfront.net (CloudFront)
content-encoding: br
cf-cache-status: HIT
strict-transport-security: max-age=86400; includeSubDomains
x-amz-cf-pop: FRA6-C1
age: 1767
x-cache: Hit from cloudfront
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
last-modified: Thu, 03 Jun 2021 08:54:14 GMT
server: cloudflare
etag: W/"f0c2a36e982247b29db4bced299188bc"
vary: Accept-Encoding
content-type: image/svg+xml
cache-control: public, max-age=14400
cf-ray: 7c424bbe4ec11999-FRA
x-amz-cf-id: 8XDcrWS_6v_qtFAKkUCN3YMYLB5PkLSEpb7rnLC7WHtVpvS2z9WNdA==
expires: Mon, 08 May 2023 18:12:08 GMT

GET
H3 200 styles__ltr.css
www.gstatic.com/recaptcha/releases/1h-hbVSJRMOQsmO_2qL9cO0z/ Frame F1F4 55 KB
24 KB 31ms
8ms Stylesheet
text/css 2a00:1450:4001:829::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.gstatic.com/recaptcha/releases/1h-hbVSJRMOQsmO_2qL9cO0z/styles__ltr.css

Requested by

Host: www.recaptcha.net
URL: https://www.recaptcha.net/recaptcha/enterprise/anchor?ar=1&k=6Ld9uNYZAAAAADPb9mj-jQFgYnWu1h6XAdKRLUhH&co=aHR0cHM6Ly9oYnIub3JnOjQ0Mw..&hl=de&v=1h-hbVSJRMOQsmO_2qL9cO0z&size=invisible&cb=nvi2q4d721f5

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:829::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

952833e41ba7a4b64c31a2d7b07dde81bf5bbacf5cbb967821cfe459d0c4a0d8

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.recaptcha.net/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Sat, 06 May 2023 09:43:11 GMT
content-encoding: gzip
x-content-type-options: nosniff
age: 188936
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/recaptcha
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 24605
x-xss-protection: 0
last-modified: Mon, 01 May 2023 02:02:20 GMT
server: sffe
cross-origin-opener-policy: same-origin-allow-popups; report-to="recaptcha"
vary: Accept-Encoding
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: text/css
cache-control: public, max-age=31536000
accept-ranges: bytes
expires: Sun, 05 May 2024 09:43:11 GMT

GET
H3 200 recaptcha__de.js Show response
www.gstatic.com/recaptcha/releases/1h-hbVSJRMOQsmO_2qL9cO0z/ Frame F1F4 408 KB
164 KB 36ms
12ms Script
text/javascript 2a00:1450:4001:829::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.gstatic.com/recaptcha/releases/1h-hbVSJRMOQsmO_2qL9cO0z/recaptcha__de.js

Requested by

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:829::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

9246476ad494512fd651c54a3243ca5e4ca7012488b5237d1b19c03089dbba50

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.recaptcha.net/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Sun, 07 May 2023 15:47:13 GMT
content-encoding: gzip
x-content-type-options: nosniff
age: 80694
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/recaptcha
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 167425
x-xss-protection: 0
last-modified: Mon, 01 May 2023 02:02:20 GMT
server: sffe
cross-origin-opener-policy: same-origin-allow-popups; report-to="recaptcha"
vary: Accept-Encoding
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: text/javascript
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
expires: Mon, 06 May 2024 15:47:13 GMT

GET
H2 200 May23_04_1457861982-383x215.jpg
hbr.org/resources/images/article_assets/2023/05/ 34 KB
34 KB 22ms
16ms Image
image/jpeg 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/images/article_assets/2023/05/May23_04_1457861982-383x215.jpg
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 724f5796172bf2eae1239bf7ab091bce540a8212ec6cb8d0c9b3078b4f6923e4

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: qlBxZV0gEBHuvC7ZdHwu0uQ6NN46A080
date: Mon, 08 May 2023 13:06:49 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 4139
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 34815
last-modified: Thu, 04 May 2023 12:18:35 GMT
server: AmazonS3
etag: "b589c37bdc60eb1edc9269998a2a6dcf"
vary: Accept-Encoding
content-type: image/jpeg; charset=binary
accept-ranges: bytes
x-amz-cf-id: Zb6e5FBGaLGL2_q2JjAzVrCi3lJXgMHWWez-y-SfLH2_ZCmv9ZUPhA==

GET
H2 200 May23_03_AaronMarin-383x215.jpg
hbr.org/resources/images/article_assets/2023/05/ 31 KB
31 KB 15ms
9ms Image
image/jpeg 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/images/article_assets/2023/05/May23_03_AaronMarin-383x215.jpg
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: a54a0d8f1a02628e6eef7a45bef14292013dd75bc1fdc39ebb79efcfff47d1da

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: wb0q3vUQtP5prgt6eCHwcNJOcZXLsjqo
date: Mon, 08 May 2023 06:16:11 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 28560
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 31746
last-modified: Wed, 03 May 2023 12:28:30 GMT
server: AmazonS3
etag: "c5ab98c4ec61b3370ea214af59e20b3e"
vary: Accept-Encoding
content-type: image/jpeg; charset=binary
accept-ranges: bytes
x-amz-cf-id: XAqPKcBAZQeiGynjyvSNDru2r1Nbdvz2n12hGHBdpP4eT-fslw3aow==

GET
H2 200 May23_03_1282057713-383x215.jpg
hbr.org/resources/images/article_assets/2023/05/ 13 KB
14 KB 20ms
14ms Image
image/jpeg 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/images/article_assets/2023/05/May23_03_1282057713-383x215.jpg
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: fdae96486a2138aa672885326ddaeb9237ab2fe26a0606daacd24d5e37bcfb0c

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: yFDYvh3BTzhcjhlhg_kVbxFmqPXKWzs1
date: Mon, 08 May 2023 05:15:26 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 32202
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 13635
last-modified: Wed, 03 May 2023 12:18:30 GMT
server: AmazonS3
etag: "e5e57ea0a6ccd8569b1d42464008b162"
vary: Accept-Encoding
content-type: image/jpeg; charset=binary
accept-ranges: bytes
x-amz-cf-id: 6AprvMnBSZna1KQ-RSbi6_ECeSRUbN4dBsXQ7Nx2RPku9n3nP-sBOQ==

GET
H2 200 HBR_on_Strategy_wide-383x215.png
hbr.org/resources/images/article_assets/2023/04/ 18 KB
18 KB 16ms
10ms Image
image/png 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/images/article_assets/2023/04/HBR_on_Strategy_wide-383x215.png
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 3a1702d8c1a469279d70f6f3a99fcd7947546bfc08f3a2f15168c36ec6ab4bfc

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: 3mkijQfjMNCtLGsAlf51jYs3pR5nSh9f
date: Mon, 08 May 2023 05:47:24 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 30284
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 18175
last-modified: Wed, 03 May 2023 10:24:36 GMT
server: AmazonS3
etag: "1cb912cbf15f2dfe53d694dcfd5cfb85"
vary: Accept-Encoding
content-type: image/png; charset=binary
accept-ranges: bytes
x-amz-cf-id: BNed9tznPRkKnNeFKAITiKP4qunh3h7N7p1ZRyw-cg3eOns-xDjKtA==

GET
H2 200 10573E_500.png
hbr.org/resources/images/products/ 41 KB
42 KB 15ms
10ms Image
image/png 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/images/products/10573E_500.png
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 2f6c933c16df25341fbc6c377371546ce6b518685a66469697b410e7b78b9275

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: R849FPbnKsBQ5R.0AFfG8gZvatC8bc4.
date: Mon, 08 May 2023 07:40:56 GMT
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA60-P3
age: 23472
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
x-amz-replication-status: COMPLETED
content-length: 42266
last-modified: Wed, 08 Feb 2023 21:24:46 GMT
server: AmazonS3
etag: "e816177b9fac59825888ec0324a4fe0f"
vary: Accept-Encoding
content-type: image/png
accept-ranges: bytes
x-amz-cf-id: Z3maZMSpQtk1RvJZ0TSHbvsr8KCS_C9d8ahrHqHh44p7Hc-osB17Fw==

GET
H2 200 10274E_500.png
hbr.org/resources/images/products/ 103 KB
104 KB 22ms
17ms Image
image/png 13.32.99.49
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://hbr.org/resources/images/products/10274E_500.png
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.99.49 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-99-49.fra60.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 0fdd94e5029a707488f65fdc31631c4e26a0178653b1739b62fe46e6ed048d7d

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 05:15:26 GMT
x-amz-version-id: PPkGpreuh4Z8.YhX7z3g6Bj6pl7n30Ko
via: 1.1 ca8cb14c76df16342491237cea8cfed6.cloudfront.net (CloudFront)
last-modified: Wed, 19 Aug 2020 16:38:43 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P3
age: 32202
etag: "0fd6258096dbbaebc225fc181619de73"
x-cache: Hit from cloudfront
content-type: image/png
x-amz-replication-status: COMPLETED
accept-ranges: bytes
content-length: 105841
x-amz-cf-id: CeZmUXhKyMmLiKhrYqiqBnVVN2HMnNZtWdmowNLu6vyb3OwcDl4RtQ==

GET
H2 200 ga-audiences
www.google.com/ads/ 42 B
408 B 88ms
46ms Image
image/gif 2a00:1450:4001:828::2004
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.com/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j100&tid=UA-4541888-8&cid=11926269.1683555127&jid=1261415476&_u=aGBACAAABAAAAC~&z=1980151629

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:828::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:07 GMT
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 ga-audiences
www.google.co.uk/ads/ 42 B
408 B 93ms
48ms Image
image/gif 2a00:1450:4001:80e::2003
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.co.uk/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j100&tid=UA-4541888-8&cid=11926269.1683555127&jid=1261415476&_u=aGBACAAABAAAAC~&z=1980151629

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:80e::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:07 GMT
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H/1.1 200
OK sp1.html Show response
cdn.cxense.com/ Frame AD9F 684 B
749 B 15ms
15ms Document
text/html 2a02:26f0:6c00:1a1::268b
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://cdn.cxense.com/sp1.html
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_256_GCM
Server: 2a02:26f0:6c00:1a1::268b Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
Software: AkamaiNetStorage /
Resource Hash: 535be4b8bedf82433d210152dfb19dd4eaf5796c4e61c2be1c2ed356827b5580

Request headers

Referer: https://hbr.org/
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

Accept-Ranges: bytes
Access-Control-Allow-Origin: *
Cache-Control: max-age=864000
Connection: keep-alive
Content-Encoding: gzip
Content-Length: 379
Content-Type: text/html
Date: Mon, 08 May 2023 14:12:07 GMT
Expires: Thu, 18 May 2023 14:12:07 GMT
Last-Modified: Tue, 11 Jan 2022 07:21:04 GMT
Server: AkamaiNetStorage
Vary: Accept-Encoding

GET
H2 204 b
sb.scorecardresearch.com/ 0
226 B 12ms
12ms Image
text/plain 13.32.121.21
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://sb.scorecardresearch.com/b?c1=2&c2=14457509&cs_it=b9&cv=4.0.0%2B2301240627&ns__t=1683555127588&ns_c=UTF-8&c7=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&c8=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&c9=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 13.32.121.21 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-13-32-121-21.fra60.r.cloudfront.net
Software: /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
via: 1.1 8c08c39035033b8c904aa0e3f734d6c6.cloudfront.net (CloudFront)
accept-ch: UA, Platform, Arch, Model, Mobile
x-amz-cf-pop: FRA60-P1
x-amz-cf-id: xl1kP457rSQD9YWB31zPbN3-RzV1QYC8RoNMqL7hWHXld_b43SzGkg==
x-cache: Miss from cloudfront

GET
H2 200 sync-container.js Show response
b-code.liadm.com/ 6 KB
3 KB 9ms
9ms Script
application/javascript 2600:9000:223c:8000:8:8845:1500:93a1
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://b-code.liadm.com/sync-container.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2600:9000:223c:8000:8:8845:1500:93a1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software: AmazonS3 /
Resource Hash: 58a07739b05fec4d319e4d5c6b1fa4ac79e2a625e08ab3f303929b77fde5bdf4

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-amz-version-id: WIo1DFPCLgnYZuB8yv1dFIDWe1bYBj2G
content-encoding: gzip
via: 1.1 7ed0982309781d390a105a3ead66dbfa.cloudfront.net (CloudFront)
date: Tue, 02 May 2023 19:40:02 GMT
last-modified: Tue, 10 May 2022 11:48:07 GMT
server: AmazonS3
x-amz-cf-pop: FRA56-P2
age: 1480576
x-amz-server-side-encryption: AES256
etag: W/"ae5e94de938b0387eda6df8f20da811a"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/javascript
cache-control: public, max-age=2592000
x-amz-cf-id: kRMhNTVTqEKHfwKCDyrMWEmFQqIFbYkEtylNAsFgW087l4FjjW43Sg==

GET
H2 200 ping
ping.chartbeat.net/ 43 B
201 B 313ms
97ms Image
image/gif 54.88.189.87
AMAZON-AES

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://ping.chartbeat.net/ping?h=hbr.org&p=%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&u=C7Ss_ICl2M1F0MN0L&d=hbr.org&g=50184&g0=Change%20this%20to%20your%20Section%20name&g1=Change%20this%20to%20your%20Author%20name&nc=1&c=0&x=0&m=0&y=8454&o=1600&w=1200&j=45&R=1&W=0&I=0&E=0&e=0&r=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&PA=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&b=2658&t=CP_lmxCdWFcBChStSEBurG3kTpECI&V=139&i=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&tz=0&sn=1&sv=28C84d9y0gD1mOyIDHtVpXBOWDc-&sr=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&sd=1&im=067b2ff3&_
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 54.88.189.87 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS: ec2-54-88-189-87.compute-1.amazonaws.com
Software: /
Resource Hash: cf4724b2f736ed1a0ae6bc28f1ead963d9cd2c1fd87b6ef32e7799fc1c5c8bda

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

content-type: image/gif
pragma: no-cache
date: Mon, 08 May 2023 14:12:07 GMT
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
content-length: 43
expires: 0

GET
H2 200 /
www.facebook.com/tr/ 0
185 B 28ms
7ms Image
text/plain 2a03:2880:f177:83:face:b00c:0:25de
FACEBOOK

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.facebook.com/tr/?id=173481989821205&ev=PageView&dl=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&rl=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&if=false&ts=1683555127671&sw=1600&sh=1200&v=2.9.104&r=stable&a=adobe_launch&ec=0&o=30&fbp=fb.1.1683555127666.453044999&it=1683555126783&coo=false&rqm=GET

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a03:2880:f177:83:face:b00c:0:25de Frankfurt am Main, Germany, ASN32934 (FACEBOOK, US),

Reverse DNS

Software

proxygen-bolt /

Resource Hash

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubDomains
date: Mon, 08 May 2023 14:12:07 GMT
server: proxygen-bolt
content-type: text/plain
access-control-allow-origin
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400
content-length: 0

GET
H2 200 10.2e1cdb4f7469aa007c8a.chunk.js Show response
siteintercept.qualtrics.com/dxjsmodule/ 64 KB
20 KB 28ms
25ms Script
application/javascript 104.17.208.240
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://siteintercept.qualtrics.com/dxjsmodule/10.2e1cdb4f7469aa007c8a.chunk.js?Q_CLIENTVERSION=1.90.0&Q_CLIENTTYPE=web&Q_BRANDID=hbr.org

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.17.208.240 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

de28ac7907308ef497da86c8e54eac75a9fc8342f18493978d1cc17ebe7252ab

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
strict-transport-security: max-age=31536000; includeSubDomains; preload
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 474881
cf-polished: origSize=66398
edge-control: max-age=604800
referrer-policy: strict-origin-when-cross-origin
last-modified: Mon, 24 Apr 2023 23:27:23 GMT
cf-bgj: minify
server: cloudflare
etag: W/"1035e-187b597e378"
vary: Accept-Encoding
content-type: application/javascript
access-control-allow-origin: *
cache-control: public, max-age=604800, s-maxage=604800
permissions-policy: camera=(), geolocation=(), microphone=()
cf-ray: 7c424bbc1d14bb86-FRA
access-control-allow-headers: Origin, X-Requested-With, Content-Type, Accept
timing-allow-origin: *

GET
H2 200 5795582.js Show response
bat.bing.com/p/action/ 4 KB
2 KB 34ms
34ms Script
application/javascript 2620:1ec:c11::200
MICROSOFT-CORP-MS...

General

Check archive.org

Show headers Download Go to

Full URL

https://bat.bing.com/p/action/5795582.js

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),

Reverse DNS

Software

Resource Hash

27985617baef4a084a2e1292fe3973a00ee7b0d4c82629d355a2e85ac44da53b

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubDomains; preload
content-encoding: gzip
date: Mon, 08 May 2023 14:12:07 GMT
accept-ch: Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
x-msedge-ref: Ref A: C86B18E838B445EBB7A8B6310A79748C Ref B: FRA31EDGE0812 Ref C: 2023-05-08T14:12:07Z
vary: Accept-Encoding
x-cache: CONFIG_NOCACHE
content-type: application/javascript; charset=utf-8
cache-control: private,max-age=60
content-length: 1496

GET
H2 204 0
bat.bing.com/action/ 0
286 B 412ms
412ms Image
text/plain 2620:1ec:c11::200
MICROSOFT-CORP-MS...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://bat.bing.com/action/0?ti=5795582&tm=al001&Ver=2&mid=05726782-1429-4521-b459-c313b874ad48&sid=50fa6390edaa11ed81e6bdb6054b24ab&vid=50fac170edaa11ed8577bd49417a299a&vids=1&msclkid=N&pi=1200101525&lg=en-US&sw=1600&sh=1200&sc=24&tl=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&p=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&r=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&lt=2069&pt=1683555124990,,,,,240,241,277,277,293,283,293,709,715,714,2050,2050,2069,,,&pn=0,0&evt=pageLoad&sv=1&rn=381419

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),

Reverse DNS

Software

Resource Hash

e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
strict-transport-security: max-age=31536000; includeSubDomains; preload
date: Mon, 08 May 2023 14:12:07 GMT
accept-ch: Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
x-msedge-ref: Ref A: 05EAA470612B4C1083EA0DC98A7B8177 Ref B: FRA31EDGE0812 Ref C: 2023-05-08T14:12:07Z
x-cache: CONFIG_NOCACHE
access-control-allow-origin: *
cache-control: no-cache, must-revalidate
expires: Fri, 01 Jan 1990 00:00:00 GMT

POST
H2 204 collect
region1.analytics.google.com/g/ 0
248 B 42ms
13ms Ping
text/plain 2001:4860:4802:32::36
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://region1.analytics.google.com/g/collect?v=2&tid=G-J405XEHEZE&gtm=45je3530&_p=89561573&_gaz=1&cid=11926269.1683555127&ul=en-us&sr=1600x1200&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_s=1&sid=1683555127&sct=1&seg=0&dl=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&dr=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&dt=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&en=page_view&_fv=1&_ss=1&_ee=1
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-J405XEHEZE&l=dataLayer&cx=c
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2001:4860:4802:32::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software: Golfe2 /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:07 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://hbr.org
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

POST
H2 204 collect
stats.g.doubleclick.net/g/ 0
56 B 17ms
17ms Ping
text/plain 2a00:1450:400c:c00::9a
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://stats.g.doubleclick.net/g/collect?v=2&tid=G-J405XEHEZE&cid=11926269.1683555127&gtm=45je3530&aip=1
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-J405XEHEZE&l=dataLayer&cx=c
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2a00:1450:400c:c00::9a Brussels, Belgium, ASN15169 (GOOGLE, US),
Reverse DNS
Software: Golfe2 /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:07 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://hbr.org
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 ga-audiences
www.google.de/ads/ 42 B
408 B 71ms
45ms Image
image/gif 2a00:1450:4001:811::2003
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.de/ads/ga-audiences?v=1&t=sr&slf_rd=1&_r=4&tid=G-J405XEHEZE&cid=11926269.1683555127&gtm=45je3530&aip=1&z=924625553

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:811::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:07 GMT
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 settings Show response
syndication.twitter.com/ Frame CDF5 869 B
658 B 142ms
118ms Fetch
application/json 104.244.42.200
TWITTER

General

Check archive.org

Show headers Download Go to

Full URL

https://syndication.twitter.com/settings?session_id=cc9f89a591bbce0d6169f87a2ec1b10565df1f91

Requested by

Host: platform.twitter.com
URL: https://platform.twitter.com/widgets/widget_iframe.2b2d73daf636805223fb11d48f3e94f7.html?origin=https%3A%2F%2Fhbr.org

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.244.42.200 , United States, ASN13414 (TWITTER, US),

Reverse DNS

Software

tsa_o /

Resource Hash

302da628a6afc3e93f1b86bf7c65e4d6536d8283d78266964822a76d1c645aa4

Security Headers

Name	Value
Strict-Transport-Security	max-age=631138519

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://platform.twitter.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-response-time: 111
date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: gzip
strict-transport-security: max-age=631138519
last-modified: Mon, 08 May 2023 14:12:07 GMT
server: tsa_o
vary: Origin
content-type: application/json; charset=utf-8
access-control-allow-origin: https://platform.twitter.com
x-transaction-id: b2eb98463bd939f2
cache-control: must-revalidate, max-age=600
access-control-allow-credentials: true
perf: 7626143928
x-connection-hash: 7895fa06fcd227f9e7a6d569156a6a26233bc3caa4de17da8155f12ca54e5e85
content-length: 337

OPTIONS
H2 200 pdst-events-prod-sink
us-central1-adaptive-growth.cloudfunctions.net/ Frame 0
0 167ms
125ms Preflight
text/html 2001:4860:4802:36::36
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://us-central1-adaptive-growth.cloudfunctions.net/pdst-events-prod-sink
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2001:4860:4802:36::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software: Google Frontend / Express
Resource Hash

Request headers

Accept: */*
Access-Control-Request-Headers: content-type
Access-Control-Request-Method: POST
Origin: https://hbr.org
Sec-Fetch-Mode: cors
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

access-control-allow-headers: Content-Type, Accept
access-control-allow-methods: GET, POST
access-control-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
cache-control: private
content-encoding: gzip
content-length: 22
content-type: text/html; charset=utf-8
date: Mon, 08 May 2023 14:12:07 GMT
etag: W/"2-ROqGvmcGDXooyAXFZHZ+i4au1yQ"
function-execution-id: 9peraa1hkcog
server: Google Frontend
x-cloud-trace-context: 795e5b9318883cce64aeab72f1bc45d7
x-powered-by: Express

POST
H2 204 pdst-events-prod-sink
us-central1-adaptive-growth.cloudfunctions.net/ 0
0 158ms
155ms Fetch
text/html 2001:4860:4802:36::36
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://us-central1-adaptive-growth.cloudfunctions.net/pdst-events-prod-sink
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2001:4860:4802:36::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software: Google Frontend / Express
Resource Hash

Request headers

Accept: application/json
Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: application/json

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
server: Google Frontend
etag: W/"2-nOO9QiTIwXgNtWtBJezz8kv3SLc"
x-powered-by: Express
access-control-allow-methods: GET, POST
content-type: text/html
access-control-allow-origin: *
x-cloud-trace-context: fd6e45d396783dde4dabd9cc74f70f02
function-execution-id: 4pxrvlq840bk
access-control-allow-headers: Content-Type, Accept
content-length: 0
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000

GET
H/1.1 200
OK cx.js Show response
cdn.cxense.com/ Frame AD9F 103 KB
34 KB 21ms
20ms Script
application/x-javascript 2a02:26f0:6c00:1a1::268b
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://cdn.cxense.com/cx.js
Requested by: Host: cdn.cxense.com
URL: https://cdn.cxense.com/sp1.html
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_256_GCM
Server: 2a02:26f0:6c00:1a1::268b Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
Software: AkamaiNetStorage /
Resource Hash: f9a14368257e7ae608b41966f9d8551e61390e593400e69013ea2e39ecd097a9

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://cdn.cxense.com/sp1.html
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Date: Mon, 08 May 2023 14:12:07 GMT
Content-Encoding: gzip
Last-Modified: Fri, 14 Apr 2023 13:31:47 GMT
Server: AkamaiNetStorage
Vary: Accept-Encoding
Content-Type: application/x-javascript
Access-Control-Allow-Origin: *
Cache-Control: max-age=3600
Connection: keep-alive
Accept-Ranges: bytes
Content-Length: 34188
Expires: Mon, 08 May 2023 15:12:07 GMT

POST
H2 200 s4467056886443 Show response
smetrics.hbr.org/b/ss/hbrmain/1/JS-2.23.0-LDQM/ 43 B
410 B 103ms
27ms XHR
image/gif 63.140.62.160
OMNITURE

General

Check archive.org

Show headers Download Go to

Full URL

https://smetrics.hbr.org/b/ss/hbrmain/1/JS-2.23.0-LDQM/s4467056886443

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

63.140.62.160 , United States, ASN15224 (OMNITURE, US),

Reverse DNS

ip-63-140-62-160.data.adobedc.net

Software

jag /

Resource Hash

55c9d2f019f9d7ddfd69b2ad0351c5617338a222362aebb02b3b98a4dbc18486

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: text/plain;charset=UTF-8

Response headers

date: Mon, 08 May 2023 14:12:07 GMT
strict-transport-security: max-age=31536000; includeSubDomains
x-content-type-options: nosniff
p3p: CP="This is not a P3P policy"
content-length: 43
x-xss-protection: 1; mode=block
pragma: no-cache
last-modified: Tue, 09 May 2023 14:12:07 GMT
server: jag
etag: 3615407106374139904-4619690776109975954
vary: *
content-type: image/gif;charset=utf-8
access-control-allow-origin: https://hbr.org
cache-control: no-cache, no-store, max-age=0, no-transform, private
access-control-allow-credentials: true
expires: Sun, 07 May 2023 14:12:07 GMT

GET
H2 200 main.MWI2MzlmMWJmMA.js Show response
analytics.tiktok.com/i18n/pixel/static/ 242 KB
67 KB 17ms
12ms Script
application/javascript 23.36.163.100
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://analytics.tiktok.com/i18n/pixel/static/main.MWI2MzlmMWJmMA.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_256_GCM
Server: 23.36.163.100 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS: a23-36-163-100.deploy.static.akamaitechnologies.com
Software: nginx /
Resource Hash: 9b3a955ac158e9fbedea40a6d9494a44669dee5d1bbb18895e1b211244f8f16e

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-akamai-request-id: 58d0068
date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: gzip
x-tt-trace-tag: id=16;cdn-cache=hit;type=static
server: nginx
x-tt-logid: 20230508113115FF6D00A4A85885CED498
vary: Accept-Encoding
x-cache: TCP_MEM_HIT from a23-36-161-72.deploy.akamaitechnologies.com (AkamaiGHost/11.0.4.1-48291020) (-)
content-type: application/javascript; charset=UTF-8
cache-control: public, max-age=31536000, immutable
x-tt-trace-host: 015243203239c1b6bf8d78efddbba9e3a4241065d8cea0e78873be449d500ff0d8868c6faafa239dabb2fa4c431da46253ffc5ce42bea580924f68da3cbfb2e3f4f54aa4083978f19b0e0b1b53c36249446718b5ebff263222de0032f864760d8b
server-timing: cdn-cache; desc=HIT, edge; dur=0, inner; dur=15
content-length: 67593

GET
H2 200 sa.css
tags.srv.stackadapt.com/ 65 B
203 B 101ms
99ms Stylesheet
text/css 54.175.167.136
AMAZON-AES

General

Check archive.org

Show headers Download Go to

Full URL: https://tags.srv.stackadapt.com/sa.css
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 54.175.167.136 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS: ec2-54-175-167-136.compute-1.amazonaws.com
Software: /
Resource Hash: a834ce1c9f06a132e4c0642c089ba475dd269bae4aa872ccaa7246d56831cf24

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

access-control-allow-origin: *
date: Mon, 08 May 2023 14:12:07 GMT
cache-control: only-if-cached, no-transform, private, max-age=7776000
content-length: 65
content-type: text/css

GET
H2 200 sa.jpeg Show response
tags.srv.stackadapt.com/ 0
793 B 283ms
94ms Fetch
image/jpeg 54.175.167.136
AMAZON-AES

General

Check archive.org

Show headers Download Go to

Full URL: https://tags.srv.stackadapt.com/sa.jpeg
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 54.175.167.136 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS: ec2-54-175-167-136.compute-1.amazonaws.com
Software: /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

access-control-allow-origin: *
date: Mon, 08 May 2023 14:12:08 GMT
cache-control: only-if-cached, no-transform, private, max-age=7776000
content-length: 651
content-type: image/jpeg

GET
H2 200 / Show response
googleads.g.doubleclick.net/pagead/viewthroughconversion/366722478/ 3 KB
2 KB 96ms
62ms Script
text/javascript 2a00:1450:4001:806::2002
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://googleads.g.doubleclick.net/pagead/viewthroughconversion/366722478/?random=1683555127893&cv=11&fst=1683555127893&bg=ffffff&guid=ON&async=1&gtm=45be3530&u_w=1600&u_h=1200&url=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&ref=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&hn=www.googleadservices.com&frm=0&tiba=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&auid=480226601.1683555128&uamb=0&uaw=0&data=event%3Dgtag.config&rfmt=3&fmt=4

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:806::2002 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

c57c346572cc5109b1e3edb908a0ae57bc3f87adcdb0ba5d2685bf2b8876ff09

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
server: cafe
content-type: text/javascript; charset=UTF-8
p3p: policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
cache-control: no-cache, must-revalidate
cross-origin-resource-policy: cross-origin
content-disposition: attachment; filename="f.txt"
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 1327
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 / Show response
googleads.g.doubleclick.net/pagead/viewthroughconversion/1062985444/ 3 KB
2 KB 57ms
57ms Script
text/javascript 2a00:1450:4001:806::2002
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://googleads.g.doubleclick.net/pagead/viewthroughconversion/1062985444/?random=1683555127932&cv=11&fst=1683555127932&bg=ffffff&guid=ON&async=1&gtm=45be3530&u_w=1600&u_h=1200&url=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&ref=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&hn=www.googleadservices.com&frm=0&tiba=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&auid=480226601.1683555128&uamb=0&uaw=0&data=event%3Dgtag.config&rfmt=3&fmt=4

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:806::2002 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

5cbcc0fad9e7e7bc048625fc5c0ada912678b67c76ef5d987391391f612fe21a

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:07 GMT
content-encoding: br
x-content-type-options: nosniff
server: cafe
content-type: text/javascript; charset=UTF-8
p3p: policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
cache-control: no-cache, must-revalidate
cross-origin-resource-policy: cross-origin
content-disposition: attachment; filename="f.txt"
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 1326
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2

200

j Show response
rp4.liadm.com/
Redirect Chain

https://rp.liadm.com/j?dtstmp=1683555127961&aid=a-057o&se=e30&duid=fa99a107bf9d--01gzxv94ajyrmdcwcgnbztrjj9&tna=v2.7.1&pu=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damage...
https://rp4.liadm.com/j?dtstmp=1683555127961&aid=a-057o&se=e30&duid=fa99a107bf9d--01gzxv94ajyrmdcwcgnbztrjj9&tna=v2.7.1&pu=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damag...

40 B
578 B

319ms
97ms

XHR
application/json

52.70.144.66
AMAZON-AES

General

Check archive.org

Show headers Download Go to

Full URL

https://rp4.liadm.com/j?dtstmp=1683555127961&aid=a-057o&se=e30&duid=fa99a107bf9d--01gzxv94ajyrmdcwcgnbztrjj9&tna=v2.7.1&pu=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&wpn=lc-bundle&refr=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&c=PHRpdGxlPkhvdyBNaWRzaXplIENvbXBhbmllcyBDYW4gUmVwYWlyIERhbWFnZWQgQ3VzdG9tZXIgUmVsYXRpb25zaGlwczwvdGl0bGU-PGxpbmsgcmVsPSJjYW5vbmljYWwiIGhyZWY9Imh0dHBzOi8vaGJyLm9yZy8yMDIzLzA1L2hvdy1taWRzaXplLWNvbXBhbmllcy1jYW4tcmVwYWlyLWRhbWFnZWQtY3VzdG9tZXItcmVsYXRpb25zaGlwcyI-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-TmF2aWdhdGlvbiBNZW51PC90aXRsZT48dGl0bGU-QWNjb3VudCBNZW51PC90aXRsZT48dGl0bGU-U2VhcmNoIE1lbnU8L3RpdGxlPjx0aXRsZT5DbG9zZSBtZW51PC90aXRsZT48dGl0bGU-U2VhcmNoPC90aXRsZT48aDEgY2xhc3M9ImFydGljbGUtaGVkIj4KCQkJCUhvdyBNaWRzaXplIENvbXBhbmllcyBDYW4gUmVwYWlyIERhbWFnZWQgQ3VzdG9tZXIgUmVsYXRpb25zaGlwcwoJCQk8L2gxPjx0aXRsZT48L3RpdGxlPjx0aXRsZT48L3RpdGxlPjx0aXRsZT48L3RpdGxlPg&i6=MmEwMjo2ZWEwOmM3MWI6MDoxMDEyOjcxNmQ6MmVlMTpmYWQy&n3pc=true

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Server

52.70.144.66 Ashburn, United States, ASN14618 (AMAZON-AES, US),

Reverse DNS

ec2-52-70-144-66.compute-1.amazonaws.com

Software

Resource Hash

ee19b3c97e5f034f29f80e02b9c8a2550506964c76171fdff4e13411c194002e

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Content-Type-Options	nosniff
X-Frame-Options	DENY
X-Xss-Protection	1; mode=block

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
x-pixel-event-id: fa22a89d-ae58-493d-a9ac-c4cd11cea6c9
referrer-policy: origin-when-cross-origin, strict-origin-when-cross-origin
x-content-type-options: nosniff
x-permitted-cross-domain-policies: master-only
strict-transport-security: max-age=31536000; includeSubDomains
x-frame-options: DENY
vary: Origin
content-type: application/json
request-time: 1
access-control-allow-origin: null
access-control-allow-credentials: true
trace-id: 9ce02e966e389438
content-length: 40
x-xss-protection: 1; mode=block

Redirect headers

date: Mon, 08 May 2023 14:12:08 GMT
strict-transport-security: max-age=31536000; includeSubDomains
referrer-policy: origin-when-cross-origin, strict-origin-when-cross-origin
x-content-type-options: nosniff
x-permitted-cross-domain-policies: master-only
x-frame-options: DENY
vary: Origin
location: https://rp4.liadm.com/j?dtstmp=1683555127961&aid=a-057o&se=e30&duid=fa99a107bf9d--01gzxv94ajyrmdcwcgnbztrjj9&tna=v2.7.1&pu=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&wpn=lc-bundle&refr=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&c=PHRpdGxlPkhvdyBNaWRzaXplIENvbXBhbmllcyBDYW4gUmVwYWlyIERhbWFnZWQgQ3VzdG9tZXIgUmVsYXRpb25zaGlwczwvdGl0bGU-PGxpbmsgcmVsPSJjYW5vbmljYWwiIGhyZWY9Imh0dHBzOi8vaGJyLm9yZy8yMDIzLzA1L2hvdy1taWRzaXplLWNvbXBhbmllcy1jYW4tcmVwYWlyLWRhbWFnZWQtY3VzdG9tZXItcmVsYXRpb25zaGlwcyI-PG1ldGEgbmFtZT0iZGVzY3JpcHRpb24iIGNvbnRlbnQ9IkFkZHJlc3NpbmcgdGhlIHRlbnNpb24gYmV0d2VlbiBjb3N0IGVmZmljaWVuY3kgYW5kIGN1c3RvbWVyIGludGltYWN5IGlzIGltcG9ydGFudCBmb3IgY29tcGFuaWVzIG9mIGFueSBzaXplLCBidXQgaXTigJlzIGVzcGVjaWFsbHkgaW1wb3J0YW50IGZvciBtaWRzaXplZCBjb21wYW5pZXMsIHBhcnRpY3VsYXJseSB0aG9zZSB1cHBlci1taWRkbGUtbWFya2V0IGNvbXBhbmllcyB3aXRoIGFtYml0aW9ucyB0byByaXNlIHRvIHRoZSB0b3Agb2YgdGhlaXIgaW5kdXN0cnkuIEluIG1hbnkgY2FzZXMsIHRoZXkgYnVpbHQgdGhlaXIgYnJhbmQsIGFuZCB0aGVpciBkaWZmZXJlbnRpYXRpb24gZnJvbSB0aGUgYmlnIGd1eXMsIG9uIHRoZSBpZGVhIG9mIHBlcnNvbmFsaXphdGlvbiDigJQgb2YgYmVpbmcgY2xvc2VyIHRvIHRoZWlyIGN1c3RvbWVycyB0aGFuIHRoZWlyIG11bHRpbmF0aW9uYWwgcml2YWxzIGNhbiBiZSDigJQgd2hpbGUgYWxzbyBvZmZlcmluZyBtb3JlIHNvcGhpc3RpY2F0aW9uLCBhIGJyb2FkZXIgb2ZmZXJpbmcsIGFuZCBtb3JlIHVuZGVybHlpbmcgc2VydmljZSBjYXBhYmlsaXR5IHRoYW4gc21hbGwgYnVzaW5lc3NlcyBjYW4uIEhlcmVpbiBsaWVzIHRoZSBjb3JlIGNoYWxsZW5nZTogdG8gZ3JvdywgdGhleSBuZWVkIHRvIGJ1aWxkIGN1c3RvbWVyIGNhcGFiaWxpdGllcyB0aGF0IGFyZSBzY2FsYWJsZSwgYnV0IGlmIHRoZXkgZG8gdGhhdCBhdCB0aGUgZXhwZW5zZSBvZiBwcm9hY3RpdmUgY29ubmVjdGlvbiB3aXRoIGN1c3RvbWVycywgdGhleSB3aWxsIGxvc2UgdGhlaXIgaWRlbnRpdHkgYW5kIGEgYmlnIHBpZWNlIG9mIHRoZWlyIGNvbXBldGl0aXZlIGVkZ2UuIj48dGl0bGU-TmF2aWdhdGlvbiBNZW51PC90aXRsZT48dGl0bGU-QWNjb3VudCBNZW51PC90aXRsZT48dGl0bGU-U2VhcmNoIE1lbnU8L3RpdGxlPjx0aXRsZT5DbG9zZSBtZW51PC90aXRsZT48dGl0bGU-U2VhcmNoPC90aXRsZT48aDEgY2xhc3M9ImFydGljbGUtaGVkIj4KCQkJCUhvdyBNaWRzaXplIENvbXBhbmllcyBDYW4gUmVwYWlyIERhbWFnZWQgQ3VzdG9tZXIgUmVsYXRpb25zaGlwcwoJCQk8L2gxPjx0aXRsZT48L3RpdGxlPjx0aXRsZT48L3RpdGxlPjx0aXRsZT48L3RpdGxlPg&i6=MmEwMjo2ZWEwOmM3MWI6MDoxMDEyOjcxNmQ6MmVlMTpmYWQy&n3pc=true
access-control-allow-origin: https://hbr.org
request-time: 0
access-control-allow-credentials: true
trace-id: 494f8d34e44e8b52
content-length: 0
x-xss-protection: 1; mode=block

GET
H3 200 logo_48.png
www.gstatic.com/recaptcha/api2/ Frame F1F4 2 KB
2 KB 11ms
11ms Image
image/png 2a00:1450:4001:829::2003
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.gstatic.com/recaptcha/api2/logo_48.png

Requested by

Host: www.gstatic.com
URL: https://www.gstatic.com/recaptcha/releases/1h-hbVSJRMOQsmO_2qL9cO0z/styles__ltr.css

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:829::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

1b9efb22c938500971aac2b2130a475fa23684dd69e43103894968df83145b8a

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.gstatic.com/recaptcha/releases/1h-hbVSJRMOQsmO_2qL9cO0z/styles__ltr.css
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Sat, 06 May 2023 22:52:35 GMT
x-content-type-options: nosniff
age: 141573
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/recaptcha
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 2228
x-xss-protection: 0
last-modified: Tue, 03 Mar 2020 20:15:00 GMT
server: sffe
cross-origin-opener-policy: same-origin-allow-popups; report-to="recaptcha"
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: image/png
cache-control: public, max-age=604800
accept-ranges: bytes
expires: Sat, 13 May 2023 22:52:35 GMT

GET
H2 200 KFOmCnqEu92Fr1Mu4mxK.woff2
fonts.gstatic.com/s/roboto/v18/ Frame F1F4 15 KB
16 KB 42ms
9ms Font
font/woff2 2a00:1450:4001:800::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fonts.gstatic.com/s/roboto/v18/KFOmCnqEu92Fr1Mu4mxK.woff2

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:800::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

3e253b66056519aa065b00a453bac37ac5ed8f3e6fe7b542e93a9dcdcc11d0bc

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://www.recaptcha.net/
Origin: https://www.recaptcha.net
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Sat, 06 May 2023 23:28:35 GMT
x-content-type-options: nosniff
age: 139413
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 15344
x-xss-protection: 0
last-modified: Mon, 16 Oct 2017 17:32:55 GMT
server: sffe
cross-origin-opener-policy: same-origin; report-to="apps-themes"
report-to: {"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type: font/woff2
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
timing-allow-origin: *
expires: Sun, 05 May 2024 23:28:35 GMT

GET
H2 200 KFOlCnqEu92Fr1MmEU9fBBc4.woff2
fonts.gstatic.com/s/roboto/v18/ Frame F1F4 15 KB
15 KB 43ms
10ms Font
font/woff2 2a00:1450:4001:800::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fonts.gstatic.com/s/roboto/v18/KFOlCnqEu92Fr1MmEU9fBBc4.woff2

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:800::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

5a8c1e7681318caa29e9f44e8a6e271f6a4067a2703e9916dfd4fe9099241db7

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://www.recaptcha.net/
Origin: https://www.recaptcha.net
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Sat, 06 May 2023 17:47:45 GMT
x-content-type-options: nosniff
age: 159863
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 15552
x-xss-protection: 0
last-modified: Mon, 16 Oct 2017 17:33:02 GMT
server: sffe
cross-origin-opener-policy: same-origin; report-to="apps-themes"
report-to: {"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type: font/woff2
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
timing-allow-origin: *
expires: Sun, 05 May 2024 17:47:45 GMT

GET
H2 200 AGSKWxWEzVyTTriffPuFxRDz4CMscbDYcRvkwS6jkg5xo_ZLsb8KmiMzE9FRUfaRu-tfZd5lgbC7tr2SLg6IjATr7Wc= Show response
fundingchoicesmessages.google.com/f/ 267 KB
43 KB 124ms
123ms Script
application/javascript 2a00:1450:4001:829::200e
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fundingchoicesmessages.google.com/f/AGSKWxWEzVyTTriffPuFxRDz4CMscbDYcRvkwS6jkg5xo_ZLsb8KmiMzE9FRUfaRu-tfZd5lgbC7tr2SLg6IjATr7Wc=?fccs=W251bGwsbnVsbCxudWxsLG51bGwsbnVsbCxudWxsLFsxNjgzNTU1MTI4LDIxODAwMDAwMF0sIkI5NzcwQjkxLThFRkUtNDdGNy05OTgwLUI0Qjk1M0I3M0IyRCIsbnVsbCxudWxsLFtudWxsLFs3XV0sImh0dHBzOi8vaGJyLm9yZy8yMDIzLzA1L2hvdy1taWRzaXplLWNvbXBhbmllcy1jYW4tcmVwYWlyLWRhbWFnZWQtY3VzdG9tZXItcmVsYXRpb25zaGlwcyIsbnVsbCxbWzgsIi00ME16MThSMGhZIl0sWzksImRlIl0sWzE3LCJbMF0iXV1d

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:829::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

ESF /

Resource Hash

04fc1e80e9a8294fc457736116c5799ade138d890c7b844757142135ab424863

Security Headers

Name	Value
Content-Security-Policy	require-trusted-types-for 'script';report-uri /_/ContributorGlobalRouterHttp/cspreport, script-src 'report-sample' 'nonce-k1qqykRfBuZDi3pFZaH38w' 'unsafe-inline';object-src 'none';base-uri 'self';report-uri /_/ContributorGlobalRouterHttp/cspreport;worker-src 'self', script-src 'unsafe-inline' 'self' https://apis.google.com https://ssl.gstatic.com https://www.google.com https://www.googletagmanager.com https://www.gstatic.com https://www.google-analytics.com;report-uri /_/ContributorGlobalRouterHttp/cspreport/allowlist
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
content-security-policy: require-trusted-types-for 'script';report-uri /_/ContributorGlobalRouterHttp/cspreport, script-src 'report-sample' 'nonce-k1qqykRfBuZDi3pFZaH38w' 'unsafe-inline';object-src 'none';base-uri 'self';report-uri /_/ContributorGlobalRouterHttp/cspreport;worker-src 'self', script-src 'unsafe-inline' 'self' https://apis.google.com https://ssl.gstatic.com https://www.google.com https://www.googletagmanager.com https://www.gstatic.com https://www.google-analytics.com;report-uri /_/ContributorGlobalRouterHttp/cspreport/allowlist
content-encoding: gzip
x-content-type-options: nosniff
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
x-xss-protection: 0
pragma: no-cache
accept-ch: Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Model, Sec-CH-UA-WoW64, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
cross-origin-opener-policy: same-origin
server: ESF
vary: Sec-Fetch-Dest, Sec-Fetch-Mode, Sec-Fetch-Site
x-frame-options: SAMEORIGIN
content-type: application/javascript; charset=utf-8
cache-control: no-cache, no-store, max-age=0, must-revalidate
permissions-policy: ch-ua-arch=*, ch-ua-bitness=*, ch-ua-full-version=*, ch-ua-full-version-list=*, ch-ua-model=*, ch-ua-wow64=*, ch-ua-platform=*, ch-ua-platform-version=*
timing-allow-origin: *
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H2 200 5795582 Show response
www.clarity.ms/tag/uet/ 813 B
1 KB 129ms
95ms Script
application/x-javascript 2620:1ec:4f:1::45
MICROSOFT-CORP-MS...

General

Check archive.org

Show headers Download Go to

Full URL: https://www.clarity.ms/tag/uet/5795582
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
Server: 2620:1ec:4f:1::45 , United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: /
Resource Hash: cfba1fd8d6a58f45fdf5409f9665d3d9146087f4e775106d7eec5dd60cccedd5

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

content-type: application/x-javascript
date: Mon, 08 May 2023 14:12:07 GMT
cache-control: no-cache, no-store
expires: -1
x-azure-ref: 0OANZZAAAAADJbKmX2+3yRIPrC97sUpfkRlJBMzFFREdFMDMxOQA2Y2ZiZWVlMC01MDI3LTQ4NGItODk2Ny00YTI5YWY3N2YxZTE=
x-cache: CONFIG_NOCACHE
request-context: appId=cid-v1:9c7c879b-c51a-427e-9701-218438da5f81

GET
H3 200 webworker.js
www.recaptcha.net/recaptcha/enterprise/ Frame F1F4 102 B
134 B 17ms
16ms Other
text/javascript 2a00:1450:4001:801::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.recaptcha.net/recaptcha/enterprise/webworker.js?hl=de&v=1h-hbVSJRMOQsmO_2qL9cO0z

Requested by

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:801::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

GSE /

Resource Hash

ad10a96d76d0545db3cd7ef7c37e917d5ee9f8bc9807a4bc59faa8e527f72a1b

Security Headers

Name	Value
Content-Security-Policy	frame-ancestors 'self'
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.recaptcha.net/recaptcha/enterprise/anchor?ar=1&k=6Ld9uNYZAAAAADPb9mj-jQFgYnWu1h6XAdKRLUhH&co=aHR0cHM6Ly9oYnIub3JnOjQ0Mw..&hl=de&v=1h-hbVSJRMOQsmO_2qL9cO0z&size=invisible&cb=nvi2q4d721f5
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
content-encoding: gzip
x-content-type-options: nosniff
content-security-policy: frame-ancestors 'self'
server: GSE
cross-origin-embedder-policy: require-corp
x-frame-options: SAMEORIGIN
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: text/javascript; charset=UTF-8
cache-control: private, max-age=300
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 112
x-xss-protection: 1; mode=block
expires: Mon, 08 May 2023 14:12:08 GMT

POST
H2 200 Targeting.php Show response
siteintercept.qualtrics.com/WRSiteInterceptEngine/ 57 KB
5 KB 62ms
62ms XHR
application/json 104.17.208.240
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://siteintercept.qualtrics.com/WRSiteInterceptEngine/Targeting.php?Q_ZoneID=ZN_4PzX5r5aUU7W4rX&Q_CLIENTVERSION=1.90.0&Q_CLIENTTYPE=webAdobeLaunch

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.17.208.240 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

6f0caa3aeace917a3bd6bf93a00c4dc395de4ba0f15c026822b0ed1793672d40

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-type: application/x-www-form-urlencoded

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
strict-transport-security: max-age=31536000; includeSubDomains; preload
content-encoding: br
cf-cache-status: DYNAMIC
x-content-type-options: nosniff
referrer-policy: strict-origin-when-cross-origin
server: cloudflare
vary: Accept-Encoding
content-type: application/json
access-control-allow-origin: https://hbr.org
cache-control: no-store, no-cache, must-revalidate, max-age=0
access-control-allow-credentials: true
permissions-policy: camera=(), geolocation=(), microphone=()
trace-id: fd7cf84c20759480
cf-ray: 7c424bc04a8bbb86-FRA
timing-allow-origin: *

GET
H2 200 status
www.facebook.com/x/oauth/ 0
0 45ms
44ms Fetch
text/plain 2a03:2880:f177:83:face:b00c:0:25de
FACEBOOK

General

Check archive.org

Show headers Download Go to

Full URL

https://www.facebook.com/x/oauth/status?client_id=1761258887507575&input_token&origin=1&redirect_uri=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&sdk=joey&wants_cookie_data=false

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a03:2880:f177:83:face:b00c:0:25de Frankfurt am Main, Germany, ASN32934 (FACEBOOK, US),

Reverse DNS

Software

Resource Hash

Security Headers

Name	Value
Strict-Transport-Security	max-age=15552000; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

strict-transport-security: max-age=15552000; preload
date: Mon, 08 May 2023 14:12:08 GMT
x-content-type-options: nosniff
document-policy: force-load-at-top
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=86400
content-length: 0
x-fb-rlafr: 0
pragma: no-cache
x-fb-debug: TR1eDoVY28lDTv2fhBsLi/2/swVz6Y9Y7Z7x3rs5jaKvrfxr4yzV3lxNph3Z5PPFfMSAdWmFoqMHGIGsoz6LPw==
cross-origin-embedder-policy-report-only: require-corp;report-to="coep_report"
fb-s: unknown
report-to: {"max_age":86400,"endpoints":[{"url":"https:\/\/www.facebook.com\/browser_reporting\/?minimize=0"}],"group":"coep_report"}, {"max_age":259200,"endpoints":[{"url":"https:\/\/www.facebook.com\/ajax\/browser_error_reports\/?device_level=unknown"}]}
content-type: text/plain; charset=UTF-8
access-control-allow-origin: https://hbr.org
origin-agent-cluster: ?0
access-control-expose-headers: fb-s
cache-control: private, no-cache, no-store, must-revalidate
access-control-allow-credentials: true
permissions-policy: accelerometer=()
expires: Sat, 01 Jan 2000 00:00:00 GMT

GET
H3 200 fail-icon.png
buy.tinypass.com/widget/dist/template/css/img/ Frame 86E7 2 KB
2 KB 21ms
20ms Image
image/png 2606:4700::6811:bab1
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://buy.tinypass.com/widget/dist/template/css/img/fail-icon.png

Requested by

Host: buy.tinypass.com
URL: https://buy.tinypass.com/widget/dist/template/css/template.bundle.1.0.css

Protocol

Security

QUIC, , AES_128_GCM

Server

2606:4700::6811:bab1 , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

be36cf242d7b206d66842ab5b36af859b780372bba70cb5d72acda2626ffe52e

Security Headers

Name	Value
Strict-Transport-Security	max-age=86400; includeSubDomains

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://buy.tinypass.com/widget/dist/template/css/template.bundle.1.0.css
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
strict-transport-security: max-age=86400; includeSubDomains
cf-cache-status: HIT
age: 463
p3p: CP="NON DSP COR OUR IND"
x-forwarded-https: on
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 2177
last-modified: Wed, 03 May 2023 21:40:08 GMT
wn: prod-dash-10-0-94-39
server: cloudflare
etag: W/"2177-1683150008000"
vary: Accept-Encoding
content-type: image/png
server-time: 0.001
cache-control: public, max-age=7200
accept-ranges: bytes
cf-ray: 7c424bc09a0b39d9-FRA
expires: Mon, 08 May 2023 16:12:08 GMT

GET
DATA 200
OK truncated
/ Frame 86E7 51 KB
51 KB Font
application/font-woff

General

Check archive.org

Show headers Download Go to

Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
Resource Hash: 449f1ad74417e71ec8e3a563aef5a73b15e690c201327491c55a7f55b4000d4c

Request headers

Referer
Origin: https://buy.tinypass.com
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Content-Type: application/font-woff

GET
DATA 200
OK truncated
/ Frame 86E7 47 KB
47 KB Font
application/font-woff

General

Check archive.org

Show headers Download Go to

Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
Resource Hash: ee9c3d0d05b509e5ab38073849a411769af23473aa227d71b56386f4018c2bba

Request headers

Referer
Origin: https://buy.tinypass.com
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Content-Type: application/font-woff

GET
H/1.1 200
OK p1.js Show response
p1cluster.cxense.com/ Frame AD9F 46 B
635 B 75ms
22ms Script
text/javascript 167.235.124.60
HETZNER-AS

General

Check archive.org

Show headers Download Go to

Full URL: https://p1cluster.cxense.com/p1.js
Requested by: Host: cdn.cxense.com
URL: https://cdn.cxense.com/sp1.html
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_256_GCM
Server: 167.235.124.60 , Germany, ASN24940 (HETZNER-AS, DE),
Reverse DNS: static.60.124.235.167.clients.your-server.de
Software: Jetty(9.4.28.v20200408) /
Resource Hash: 8a506d63f7b7240584e447b5614c2e1d17d42c70b1e842fb6d4ef89e4f359e2f

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://cdn.cxense.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
last-modified: Tue, 08 Nov 2022 14:12:08 GMT
server: Jetty(9.4.28.v20200408)
etag: chqkauq4ab3w1w4b6nezye6bn
p3p: policyref="http://www.cxense.com/w3c/p3p.xml", CP="NOI CURa ADMa DEVa TAIa OUR BUS IND UNI COM NAV INT"
content-type: text/javascript;charset=utf-8
cache-control: private, proxy-revalidate
content-length: 46
expires: Wed, 08 May 2024 14:12:08 GMT

POST
H3 200 / Show response
www.facebook.com/tr/ Frame 3E5F 0
18 B 19ms
16ms Document
text/plain 2a03:2880:f177:83:face:b00c:0:25de
FACEBOOK

General

Check archive.org

Show headers Download Go to

Full URL

https://www.facebook.com/tr/

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

QUIC, , AES_128_GCM

Server

2a03:2880:f177:83:face:b00c:0:25de Frankfurt am Main, Germany, ASN32934 (FACEBOOK, US),

Reverse DNS

Software

proxygen-bolt /

Resource Hash

e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains

Request headers

Content-Type: application/x-www-form-urlencoded
Origin: https://hbr.org
Referer: https://hbr.org/
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

access-control-allow-credentials: true
access-control-allow-origin: https://hbr.org
alt-svc: h3=":443"; ma=86400
content-length: 0
content-type: text/plain
cross-origin-resource-policy: cross-origin
date: Mon, 08 May 2023 14:12:08 GMT
priority: u=0,i
server: proxygen-bolt
strict-transport-security: max-age=31536000; includeSubDomains

GET
H2 200 /
www.google.com/pagead/1p-user-list/366722478/ 42 B
154 B 26ms
22ms Image
image/gif 2a00:1450:4001:828::2004
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.com/pagead/1p-user-list/366722478/?random=1683555127893&cv=11&fst=1683554400000&bg=ffffff&guid=ON&async=1&gtm=45be3530&u_w=1600&u_h=1200&url=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&ref=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&frm=0&tiba=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&data=event%3Dgtag.config&fmt=3&is_vtc=1&random=2297262613&rmt_tld=0&ipr=y

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:828::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
Content-Security-Policy	script-src 'none'; object-src 'none'
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:08 GMT
content-security-policy: script-src 'none'; object-src 'none'
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 /
www.google.co.uk/pagead/1p-user-list/366722478/ 42 B
154 B 25ms
21ms Image
image/gif 2a00:1450:4001:80e::2003
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.co.uk/pagead/1p-user-list/366722478/?random=1683555127893&cv=11&fst=1683554400000&bg=ffffff&guid=ON&async=1&gtm=45be3530&u_w=1600&u_h=1200&url=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&ref=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&frm=0&tiba=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&data=event%3Dgtag.config&fmt=3&is_vtc=1&random=2297262613&rmt_tld=1&ipr=y

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:80e::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
Content-Security-Policy	script-src 'none'; object-src 'none'
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:08 GMT
content-security-policy: script-src 'none'; object-src 'none'
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 identify_738b3.js Show response
analytics.tiktok.com/i18n/pixel/static/ 114 KB
31 KB 14ms
14ms Script
application/javascript 23.36.163.100
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://analytics.tiktok.com/i18n/pixel/static/identify_738b3.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.3, , AES_256_GCM
Server: 23.36.163.100 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS: a23-36-163-100.deploy.static.akamaitechnologies.com
Software: nginx /
Resource Hash: cef0a3ffb6993fc1ec7b5b67a16377ec1ec0a858b3cabb834033d7458ff0e4bc

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

x-akamai-request-id: 58d03c9
date: Mon, 08 May 2023 14:12:08 GMT
content-encoding: gzip
x-tt-trace-tag: id=16;cdn-cache=hit;type=static
server: nginx
x-tt-logid: 202305081131151A5D5920CE8E059864B5
vary: Accept-Encoding
x-cache: TCP_MEM_HIT from a23-36-161-72.deploy.akamaitechnologies.com (AkamaiGHost/11.0.4.1-48291020) (-)
content-type: application/javascript; charset=UTF-8
cache-control: public, max-age=31536000, immutable
x-tt-trace-host: 015243203239c1b6bf8d78efddbba9e3a4241065d8cea0e78873be449d500ff0d8dba4692d73c63fd727f5ee8914543eac0bb8a97bfe328a220b39b4baf521d5adb6f73c31e49f8a908e37f0f00b6fa46d1eb0b8df3c5e63309b6c59ba3d4f7125
server-timing: cdn-cache; desc=HIT, edge; dur=0, inner; dur=12
content-length: 30787

POST
H2 200 pixel
analytics.tiktok.com/api/v2/ 0
694 B 127ms
126ms Ping
text/plain 23.36.163.100
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL: https://analytics.tiktok.com/api/v2/pixel
Requested by: Host: analytics.tiktok.com
URL: https://analytics.tiktok.com/i18n/pixel/static/main.MWI2MzlmMWJmMA.js
Protocol: H2
Security: TLS 1.3, , AES_256_GCM
Server: 23.36.163.100 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS: a23-36-163-100.deploy.static.akamaitechnologies.com
Software: nginx /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: text/plain;charset=UTF-8

Response headers

x-akamai-request-id: 4ef52a4a.58d0421
date: Mon, 08 May 2023 14:12:08 GMT
x-tt-trace-tag: id=16;cdn-cache=miss;type=dyn
x-cache: TCP_MISS from a23-36-161-72.deploy.akamaitechnologies.com (AkamaiGHost/11.0.4.1-48291020) (-)
x-parent-response-time: 115,23.36.161.72
server-timing: cdn-cache; desc=MISS, edge; dur=92, origin; dur=28, inner; dur=25
content-length: 0
pragma: no-cache
server: nginx
x-tt-logid: 20230508141208A17DAE70214ECF91BB00
x-cache-remote: TCP_MISS from a23-220-104-11.deploy.akamaitechnologies.com (AkamaiGHost/11.0.4.1-48291020) (-)
access-control-allow-origin: *
cache-control: max-age=0, no-cache, no-store
x-origin-response-time: 28,23.220.104.11
x-tt-trace-host: 01ca5754d83224ad6ee886f811f65003089505e8f41f028c00a5dadeeae1ad96003152052866aeb5dc5c85ab65b6be58229ffdbf6d292b4a462443338987a1bea77069ba26395f3fbb9bc2b04232bfc7411ed5c3e384001e7794704fd13bd04f374c77184f0033e8d83abd9f32c3a962db
expires: Mon, 08 May 2023 14:12:08 GMT

GET
H2 200 CoreModule.js Show response
siteintercept.qualtrics.com/dxjsmodule/ 102 KB
32 KB 27ms
27ms Script
application/javascript 104.17.208.240
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://siteintercept.qualtrics.com/dxjsmodule/CoreModule.js?Q_CLIENTVERSION=1.90.0&Q_CLIENTTYPE=webAdobeLaunch&Q_BRANDID=hbp

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.17.208.240 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

80612033ea475d4cebf196357cc1f0b9eec98c0cfcaff55531acacd5bf3a459a

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
strict-transport-security: max-age=31536000; includeSubDomains; preload
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 584502
cf-polished: origSize=104979
edge-control: max-age=604800
referrer-policy: strict-origin-when-cross-origin
last-modified: Mon, 24 Apr 2023 23:27:23 GMT
cf-bgj: minify
server: cloudflare
etag: W/"19a13-187b597e378"
vary: Accept-Encoding
content-type: application/javascript
access-control-allow-origin: *
cache-control: public, max-age=604800, s-maxage=604800
permissions-policy: camera=(), geolocation=(), microphone=()
cf-ray: 7c424bc21dbebb86-FRA
access-control-allow-headers: Origin, X-Requested-With, Content-Type, Accept
timing-allow-origin: *

GET
H3 200 /
www.google.com/pagead/1p-user-list/1062985444/ 42 B
64 B 19ms
18ms Image
image/gif 2a00:1450:4001:828::2004
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.com/pagead/1p-user-list/1062985444/?random=1683555127932&cv=11&fst=1683554400000&bg=ffffff&guid=ON&async=1&gtm=45be3530&u_w=1600&u_h=1200&url=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&ref=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&frm=0&tiba=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&data=event%3Dgtag.config&fmt=3&is_vtc=1&random=1014077873&rmt_tld=0&ipr=y

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:828::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
Content-Security-Policy	script-src 'none'; object-src 'none'
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:08 GMT
content-security-policy: script-src 'none'; object-src 'none'
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 /
www.google.de/pagead/1p-user-list/1062985444/ 42 B
154 B 22ms
21ms Image
image/gif 2a00:1450:4001:811::2003
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.de/pagead/1p-user-list/1062985444/?random=1683555127932&cv=11&fst=1683554400000&bg=ffffff&guid=ON&async=1&gtm=45be3530&u_w=1600&u_h=1200&url=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&ref=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&frm=0&tiba=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&data=event%3Dgtag.config&fmt=3&is_vtc=1&random=1014077873&rmt_tld=1&ipr=y

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:811::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
Content-Security-Policy	script-src 'none'; object-src 'none'
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:08 GMT
content-security-policy: script-src 'none'; object-src 'none'
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 saq_pxl Show response
tags.srv.stackadapt.com/ 116 B
304 B 99ms
98ms XHR
text/plain 54.175.167.136
AMAZON-AES

General

Check archive.org

Show headers Download Go to

Full URL: https://tags.srv.stackadapt.com/saq_pxl?uid=D_TorA2PnPxFCN1bWvN5RQ&is_js=true&landing_url=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&t=How%20Midsize%20Companies%20Can%20Repair%20Damaged%20Customer%20Relationships&tip=9niWLVXXsK94hkdPWy2zdTFL_oS3RKFFUuwSpYQIFp0&host=https://hbr.org&sa-user-id-v2=s%253AjS6Ntnd-WchyfuQom6dWgorHJoY.Zk%252B5bpFiM5TAyV1NI%252BSV6d5lUsVa8co20GGMtoey8HA&sa-user-id=s%253A0-8d2e8db6-777e-59c8-727e-e4289ba75682.V12bpqZe%252Bn9i2DyeOOS7QkPNWLeHxtSyk07I%252FTwC0Js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 54.175.167.136 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS: ec2-54-175-167-136.compute-1.amazonaws.com
Software: /
Resource Hash: 4fa1688a662d1f372e79733c0268f72262a6d53585e231783fcb47bc4ad3d1cf

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

access-control-allow-origin: https://hbr.org
date: Mon, 08 May 2023 14:12:08 GMT
access-control-allow-credentials: true
access-control-allow-headers: *
content-length: 116
access-control-allow-methods: GET
content-type: text/plain; charset=utf-8

GET
H2 200 css
fonts.googleapis.com/ 63 KB
4 KB 45ms
22ms Stylesheet
text/css 2a00:1450:4001:829::200a
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:829::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

ESF /

Resource Hash

21fc43d62f10da2bdc4a16dd35e2fb8c983eea9a4811b8735f95040abf473b4a

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

strict-transport-security: max-age=31536000
date: Mon, 08 May 2023 14:12:08 GMT
content-encoding: gzip
x-content-type-options: nosniff
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
x-xss-protection: 0
last-modified: Mon, 08 May 2023 14:12:08 GMT
server: ESF
cross-origin-opener-policy: same-origin-allow-popups
x-frame-options: SAMEORIGIN
content-type: text/css; charset=utf-8
access-control-allow-origin: *
cache-control: private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin: *
link: <https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires: Mon, 08 May 2023 14:12:08 GMT

GET
H2 200 clarity.js Show response
www.clarity.ms/s/0.7.7/ 56 KB
19 KB 9ms
8ms Script
application/javascript 2620:1ec:4f:1::45
MICROSOFT-CORP-MS...

General

Check archive.org

Show headers Download Go to

Full URL: https://www.clarity.ms/s/0.7.7/clarity.js
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
Server: 2620:1ec:4f:1::45 , United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: /
Resource Hash: d13b38445a994d5cca2bc90c0155435b3e0146d1d0dc7f3b667ef90c8df65329

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
content-encoding: br
last-modified: Tue, 02 May 2023 21:30:41 GMT
x-azure-ref-originshield: 0VONXZAAAAABQ8kJJW8n2R4Qs8zZN90noRlJBMjMxMDUwNDE3MDQ5ADZjZmJlZWUwLTUwMjctNDg0Yi04OTY3LTRhMjlhZjc3ZjFlMQ==
etag: "0x8DB4B547B27C2FD"
x-azure-ref: 0OANZZAAAAADB+KXUeJhqRoPxjbrP7wSKRlJBMzFFREdFMDMxOQA2Y2ZiZWVlMC01MDI3LTQ4NGItODk2Ny00YTI5YWY3N2YxZTE=
x-cache: TCP_HIT
content-type: application/javascript;charset=utf-8
access-control-allow-origin: *
x-ms-request-id: bdbee490-101e-0028-3c6d-804f73000000
cache-control: public, max-age=86400
x-ms-version: 2018-03-28
accept-ranges: bytes

GET
H/1.1 200
OK rep.gif
comcluster.cxense.com/Repo/ Frame AD9F 43 B
467 B 36ms
12ms Image
image/gif 167.235.124.60
HETZNER-AS

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://comcluster.cxense.com/Repo/rep.gif?ver=2.8.21&typ=pgv&rnd=lhex952gy4updack&sid=1141964769885092441&loc=https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships&new=1&arf=0&ltm=1683555127304&ref=https%3A%2F%2Fmy.pitchbook.com%2FnewsletterLink.do%3Faction%3DnewsletterLinkPage%26newsletterLinkToken%3D57949.4354581.4106012&tzo=0&wsz=1600x1200&res=1600x1200&dpr=1&col=24&bln=en-US&chs=UTF-8&cks=lhex96afxomza1wt&ckp=lhex952ghmgwazvh&glb=&amo=1683203117&cp_userState=anon&cst=chqkauq4ab3w1w4b6nezye6bn
Requested by: Host: cdn.cxense.com
URL: https://cdn.cxense.com/sp1.html
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_256_GCM
Server: 167.235.124.60 , Germany, ASN24940 (HETZNER-AS, DE),
Reverse DNS: static.60.124.235.167.clients.your-server.de
Software: Jetty(9.4.28.v20200408) /
Resource Hash: 4e0705327480ad2323cb03d9c450ffcae4a98bf3a5382fa0c7882145ed620e49

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://cdn.cxense.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

p3p: policyref="http://www.cxense.com/w3c/p3p.xml", CP="NOI CURa ADMa DEVa TAIa OUR BUS IND UNI COM NAV INT"
date: Mon, 08 May 2023 14:12:08 GMT
server: Jetty(9.4.28.v20200408)
content-length: 43
content-type: image/gif

GET
H/1.1 200
OK a-057o Show response
i.liadm.com/s/c/ Frame 62FF 1 KB
1 KB 435ms
122ms Document
text/html 44.207.87.89
AMAZON-AES

General

Check archive.org

Show headers Download Go to

Full URL

https://i.liadm.com/s/c/a-057o?s=&cim=&ps=true&ls=true&duid=fa99a107bf9d--01gzxv94ajyrmdcwcgnbztrjj9&ppid=0&euns=0&ci=0&version=sc-v0.2.0&nosync=false&monitorExternalSyncs=false&

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

44.207.87.89 Ashburn, United States, ASN14618 (AMAZON-AES, US),

Reverse DNS

ec2-44-207-87-89.compute-1.amazonaws.com

Software

Resource Hash

39d190c436c811d14cc9ce92916bab88d765fa023dfe6b7b7fe9883f454965eb

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains

Request headers

Referer: https://hbr.org/
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

Cache-Control: private, no-cache, max-age=0
Connection: keep-alive
Content-Encoding: gzip
Content-Length: 646
Content-Type: text/html; charset=UTF-8
Date: Mon, 08 May 2023 14:12:09 GMT
Request-Time: 19
Strict-Transport-Security: max-age=31536000; includeSubDomains
Vary: Accept-Encoding

GET
H/1.1 200
OK baker
sli.hbr.org/ 19 B
360 B 76ms
8ms Image
image/gif 23.36.162.20
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://sli.hbr.org/baker?dtstmp=1683555128830
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_256_GCM
Server: 23.36.162.20 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS: a23-36-162-20.deploy.static.akamaitechnologies.com
Software: /
Resource Hash: 2d199b9d8dc7886837cbfd12c9e8ddae7e28f5c375d564b31bf732a320921435

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Expires: Mon, 08 May 2023 14:12:08 GMT
Pragma: no-cache
Date: Mon, 08 May 2023 14:12:08 GMT
Cache-Control: max-age=0, no-cache, no-store
Connection: keep-alive
Content-Length: 19
Content-Type: image/gif

POST
H3 204 AGSKWxWvF2waUD-Ati_Ra00S0FOD58YRNIf3zG9azDRIaYP4rd44RZ1fzeNiP5Iq9mu5TrZP9nQ5XOwbutG0AT04X5ejU6p9d7glNW5u1WZZHfG5uJiOx7LebWM4LrMdqfgYQrks8g8Nnw== Show response
fundingchoicesmessages.google.com/el/ 0
28 B 37ms
21ms XHR
text/html 2a00:1450:4001:829::200e
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fundingchoicesmessages.google.com/el/AGSKWxWvF2waUD-Ati_Ra00S0FOD58YRNIf3zG9azDRIaYP4rd44RZ1fzeNiP5Iq9mu5TrZP9nQ5XOwbutG0AT04X5ejU6p9d7glNW5u1WZZHfG5uJiOx7LebWM4LrMdqfgYQrks8g8Nnw==

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:829::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

ESF /

Resource Hash

e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Security Headers

Name	Value
Content-Security-Policy	require-trusted-types-for 'script';report-uri /_/ContributorLoggingHttp/cspreport, script-src 'report-sample' 'nonce-xMn7xVdXpmvY_QRyS0lTbA' 'unsafe-inline';object-src 'none';base-uri 'self';report-uri /_/ContributorLoggingHttp/cspreport;worker-src 'self', script-src 'unsafe-inline' 'self' https://apis.google.com https://ssl.gstatic.com https://www.google.com https://www.googletagmanager.com https://www.gstatic.com https://www.google-analytics.com;report-uri /_/ContributorLoggingHttp/cspreport/allowlist
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	0

Request headers

Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36
Content-Type: text/plain

Response headers

date: Mon, 08 May 2023 14:12:08 GMT
content-security-policy: require-trusted-types-for 'script';report-uri /_/ContributorLoggingHttp/cspreport, script-src 'report-sample' 'nonce-xMn7xVdXpmvY_QRyS0lTbA' 'unsafe-inline';object-src 'none';base-uri 'self';report-uri /_/ContributorLoggingHttp/cspreport;worker-src 'self', script-src 'unsafe-inline' 'self' https://apis.google.com https://ssl.gstatic.com https://www.google.com https://www.googletagmanager.com https://www.gstatic.com https://www.google-analytics.com;report-uri /_/ContributorLoggingHttp/cspreport/allowlist
x-content-type-options: nosniff
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
x-xss-protection: 0
pragma: no-cache
accept-ch: Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Model, Sec-CH-UA-WoW64, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
cross-origin-opener-policy: same-origin
server: ESF
vary: Sec-Fetch-Dest, Sec-Fetch-Mode, Sec-Fetch-Site
access-control-max-age: 86400
access-control-allow-methods: POST, GET, OPTIONS
access-control-allow-origin: https://hbr.org
content-type: text/html; charset=utf-8
cache-control: no-cache, no-store, max-age=0, must-revalidate
access-control-allow-credentials: true
permissions-policy: ch-ua-arch=*, ch-ua-bitness=*, ch-ua-full-version=*, ch-ua-full-version-list=*, ch-ua-model=*, ch-ua-wow64=*, ch-ua-platform=*, ch-ua-platform-version=*
x-frame-options: SAMEORIGIN
expires: Mon, 01 Jan 1990 00:00:00 GMT

GET
H/1.1 200
OK id Show response
id.cxense.com/public/user/ 102 B
690 B 37ms
10ms Script
text/javascript 167.235.124.60
HETZNER-AS

General

Check archive.org

Show headers Download Go to

Full URL

https://id.cxense.com/public/user/id?json=%7B%22identities%22%3A%5B%7B%22type%22%3A%22ckp%22%2C%22id%22%3A%22lhex952ghmgwazvh%22%7D%2C%7B%22type%22%3A%22lst%22%2C%22id%22%3A%22chqkauq4ab3w1w4b6nezye6bn%22%7D%2C%7B%22type%22%3A%22cst%22%2C%22id%22%3A%22chqkauq4ab3w1w4b6nezye6bn%22%7D%5D%2C%22siteId%22%3A%221141964769885092441%22%2C%22location%22%3A%22https%3A%2F%2Fhbr.org%2F2023%2F05%2Fhow-midsize-companies-can-repair-damaged-customer-relationships%22%7D&callback=cXJsonpCB1

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

HTTP/1.1

Security

TLS 1.3, , AES_256_GCM

Server

167.235.124.60 , Germany, ASN24940 (HETZNER-AS, DE),

Reverse DNS

static.60.124.235.167.clients.your-server.de

Software

Jetty(9.4.28.v20200408) /

Resource Hash

18d32d7b6fd42e14dff0f3533c21c70fdd9d26b95e73cacc78c48c91cf4f29ab

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

pragma: no-cache
date: Mon, 08 May 2023 14:12:08 GMT
x-content-type-options: nosniff
server: Jetty(9.4.28.v20200408)
content-type: text/javascript;charset=utf-8
p3p: policyref="http://www.cxense.com/w3c/p3p.xml", CP="NOI CURa ADMa DEVa TAIa OUR BUS IND UNI COM NAV INT"
cache-control: no-store, no-cache, must-revalidate
content-length: 102
expires: Mon, 26 Jul 1997 05:00:00 GMT

GET
H2 200 flUhRq6tzZclQEJ-Vdg-IuiaDsNc.woff2
fonts.gstatic.com/s/materialicons/v140/ 125 KB
126 KB 9ms
8ms Font
font/woff2 2a00:1450:4001:800::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fonts.gstatic.com/s/materialicons/v140/flUhRq6tzZclQEJ-Vdg-IuiaDsNc.woff2

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:800::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

8265f64786397d6b832d1ca0aafdf149ad84e72759fffa9f7272e91a0fb015d1

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://fonts.googleapis.com/
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Sat, 06 May 2023 12:25:59 GMT
x-content-type-options: nosniff
age: 179169
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 128352
x-xss-protection: 0
last-modified: Tue, 07 Mar 2023 19:51:56 GMT
server: sffe
cross-origin-opener-policy: same-origin; report-to="apps-themes"
report-to: {"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type: font/woff2
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
timing-allow-origin: *
expires: Sun, 05 May 2024 12:25:59 GMT

GET
H3 200 memvYaGs126MiZpBA-UvWbX2vVnXBbObj2OVTS-muw.woff2
fonts.gstatic.com/s/opensans/v35/ 47 KB
47 KB 12ms
8ms Font
font/woff2 2a00:1450:4001:800::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fonts.gstatic.com/s/opensans/v35/memvYaGs126MiZpBA-UvWbX2vVnXBbObj2OVTS-muw.woff2

Requested by

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:800::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

7c7818c25a18e8a38553fcbcbc2ad0b5e964103a7d2e494f82815e3f70bf3fc5

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://fonts.googleapis.com/
Origin: https://hbr.org
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Sat, 06 May 2023 00:21:44 GMT
x-content-type-options: nosniff
age: 222624
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 48412
x-xss-protection: 0
last-modified: Tue, 02 May 2023 15:08:53 GMT
server: sffe
cross-origin-opener-policy: same-origin; report-to="apps-themes"
report-to: {"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type: font/woff2
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
timing-allow-origin: *
expires: Sun, 05 May 2024 00:21:44 GMT

GET
H2 200 5.7dffcd138fa6d6bd2031.chunk.js Show response
siteintercept.qualtrics.com/dxjsmodule/ 2 KB
943 B 24ms
20ms Script
application/javascript 104.17.208.240
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://siteintercept.qualtrics.com/dxjsmodule/5.7dffcd138fa6d6bd2031.chunk.js?Q_CLIENTVERSION=1.90.0&Q_CLIENTTYPE=web&Q_BRANDID=hbp

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.17.208.240 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

0386ad6341fde3b991707b576308b7e63dde597e26cb495e540cd73e9758d3f6

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:09 GMT
strict-transport-security: max-age=31536000; includeSubDomains; preload
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 586939
cf-polished: origSize=2522
edge-control: max-age=604800
referrer-policy: strict-origin-when-cross-origin
last-modified: Mon, 24 Apr 2023 23:27:23 GMT
cf-bgj: minify
server: cloudflare
etag: W/"9da-187b597e378"
vary: Accept-Encoding
content-type: application/javascript
access-control-allow-origin: *
cache-control: public, max-age=604800, s-maxage=604800
permissions-policy: camera=(), geolocation=(), microphone=()
cf-ray: 7c424bc4b8f2bb86-FRA
access-control-allow-headers: Origin, X-Requested-With, Content-Type, Accept
timing-allow-origin: *

GET
H2 200 1.38b47c930e8415094640.chunk.js Show response
siteintercept.qualtrics.com/dxjsmodule/ 28 KB
7 KB 26ms
24ms Script
application/javascript 104.17.208.240
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://siteintercept.qualtrics.com/dxjsmodule/1.38b47c930e8415094640.chunk.js?Q_CLIENTVERSION=1.90.0&Q_CLIENTTYPE=web&Q_BRANDID=hbp

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.17.208.240 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

aafd1b2cf91865c91164e46e8c2367a57994cfb22599fc1163f09f3979df1463

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:09 GMT
strict-transport-security: max-age=31536000; includeSubDomains; preload
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 586936
cf-polished: origSize=29372
edge-control: max-age=604800
referrer-policy: strict-origin-when-cross-origin
last-modified: Mon, 24 Apr 2023 23:27:23 GMT
cf-bgj: minify
server: cloudflare
etag: W/"72bc-187b597e378"
vary: Accept-Encoding
content-type: application/javascript
access-control-allow-origin: *
cache-control: public, max-age=604800, s-maxage=604800
permissions-policy: camera=(), geolocation=(), microphone=()
cf-ray: 7c424bc4c8f8bb86-FRA
access-control-allow-headers: Origin, X-Requested-With, Content-Type, Accept
timing-allow-origin: *

GET
H2 200 UserDefinedHTMLModule.js Show response
siteintercept.qualtrics.com/dxjsmodule/ 7 KB
2 KB 31ms
30ms Script
application/javascript 104.17.208.240
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://siteintercept.qualtrics.com/dxjsmodule/UserDefinedHTMLModule.js?Q_CLIENTVERSION=1.90.0&Q_CLIENTTYPE=webAdobeLaunch&Q_BRANDID=hbp

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.17.208.240 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

9230295cadd808a698abddc0af90987e825aebe7a782ffe9193ea91daffdf587

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

date: Mon, 08 May 2023 14:12:09 GMT
strict-transport-security: max-age=31536000; includeSubDomains; preload
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 324784
cf-polished: origSize=7765
edge-control: max-age=604800
referrer-policy: strict-origin-when-cross-origin
last-modified: Mon, 24 Apr 2023 23:27:23 GMT
cf-bgj: minify
server: cloudflare
etag: W/"1e55-187b597e378"
vary: Accept-Encoding
content-type: application/javascript
access-control-allow-origin: *
cache-control: public, max-age=604800, s-maxage=604800
permissions-policy: camera=(), geolocation=(), microphone=()
cf-ray: 7c424bc4c8f9bb86-FRA
access-control-allow-headers: Origin, X-Requested-With, Content-Type, Accept
timing-allow-origin: *

GET
H2 200 Asset.php Show response
siteintercept.qualtrics.com/WRSiteInterceptEngine/ 269 KB
14 KB 69ms
31ms XHR
application/json 104.17.208.240
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://siteintercept.qualtrics.com/WRSiteInterceptEngine/Asset.php?Module=SI_6GcblyrdTZs0Axo&Version=151&Q_ORIGIN=https://hbr.org&Q_CLIENTVERSION=1.90.0&Q_CLIENTTYPE=webAdobeLaunch

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.17.208.240 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

faa2760afd52806c7e9ccab760711c3fe8b9fcc418024a895a5730d8e8ea6a18

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

expires: Fri, 29 Apr 2033 14:30:25 GMT
date: Mon, 08 May 2023 14:12:09 GMT
strict-transport-security: max-age=31536000; includeSubDomains; preload
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 517304
p3p: CP="CAO DSP COR CURa ADMa DEVa OUR IND PHY ONL UNI COM NAV INT DEM PRE"
edge-control: max-age=604800
referrer-policy: strict-origin-when-cross-origin
last-modified: Tue, 02 May 2023 14:30:25 GMT
server: cloudflare
vary: Accept-Encoding
content-type: application/json
access-control-allow-origin: *
cache-control: public, max-age=604800, s-maxage=604800, max-age=315360000
access-control-allow-credentials: false
permissions-policy: camera=(), geolocation=(), microphone=()
cf-ray: 7c424bc4fa061db3-FRA
servershortname

GET
H2 200 Asset.php Show response
siteintercept.qualtrics.com/WRSiteInterceptEngine/ 182 B
273 B 70ms
32ms XHR
application/json 104.17.208.240
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://siteintercept.qualtrics.com/WRSiteInterceptEngine/Asset.php?Module=CR_e9H6iW9JgtjPUmF&Version=1&Q_InterceptID=SI_6GcblyrdTZs0Axo&Q_ORIGIN=https://hbr.org&Q_CLIENTVERSION=1.90.0&Q_CLIENTTYPE=webAdobeLaunch

Requested by

Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.17.208.240 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

1038b813698e3e3a24e0324b9be3c2a94df35a65dc720218f48903fdeff6a748

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://hbr.org/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

expires: Sat, 30 Apr 2033 19:16:18 GMT
date: Mon, 08 May 2023 14:12:09 GMT
strict-transport-security: max-age=31536000; includeSubDomains; preload
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 413751
p3p: CP="CAO DSP COR CURa ADMa DEVa OUR IND PHY ONL UNI COM NAV INT DEM PRE"
edge-control: max-age=604800
referrer-policy: strict-origin-when-cross-origin
last-modified: Wed, 03 May 2023 19:16:18 GMT
server: cloudflare
vary: Accept-Encoding
content-type: application/json
access-control-allow-origin: *
cache-control: public, max-age=604800, s-maxage=604800, max-age=315360000
access-control-allow-credentials: false
permissions-policy: camera=(), geolocation=(), microphone=()
cf-ray: 7c424bc50a0b1db3-FRA
servershortname

POST
H/1.1 204
No Content collect Show response
v.clarity.ms/ 0
287 B 325ms
94ms XHR
text/plain 20.114.189.135
MICROSOFT-CORP-MS...

General

Check archive.org

Show headers Download Go to

Full URL: https://v.clarity.ms/collect
Requested by: Host: hbr.org
URL: https://hbr.org/2023/05/how-midsize-companies-can-repair-damaged-customer-relationships
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_256_GCM
Server: 20.114.189.135 Boydton, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: nginx/1.18.0 (Ubuntu) /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Accept: application/x-clarity-gzip
Referer: https://hbr.org/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Access-Control-Allow-Origin: https://hbr.org
Date: Mon, 08 May 2023 14:12:09 GMT
Access-Control-Allow-Credentials: true
Server: nginx/1.18.0 (Ubuntu)
Connection: keep-alive
Vary: Origin
Request-Context: appId=cid-v1:3f60b293-70d6-4805-b0bb-3484f0a73bf0

GET
H/1.1

200
OK

c0e879908b10409aa0685df79cb7c67f
i.liadm.com/s/e/a-057o/0/ Frame 62FF
Redirect Chain

https://sync.mathtag.com/sync/img?mt_exid=36&redir=https://i.liadm.com/s/e/a-057o/0/c0e879908b10409aa0685df79cb7c67f?muid%3D%5BMM_UUID%5D&bec69b75-9f47-448a-80cc-36503db62016
https://i.liadm.com/s/e/a-057o/0/c0e879908b10409aa0685df79cb7c67f?muid=6c406459-0339-4100-9365-62358687f16c

43 B
274 B

100ms
98ms

Image
image/gif

44.207.87.89
AMAZON-AES

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://i.liadm.com/s/e/a-057o/0/c0e879908b10409aa0685df79cb7c67f?muid=6c406459-0339-4100-9365-62358687f16c

Requested by

Host: i.liadm.com
URL: https://i.liadm.com/s/c/a-057o?s=&cim=&ps=true&ls=true&duid=fa99a107bf9d--01gzxv94ajyrmdcwcgnbztrjj9&ppid=0&euns=0&ci=0&version=sc-v0.2.0&nosync=false&monitorExternalSyncs=false&

Protocol

HTTP/1.1

Server

44.207.87.89 Ashburn, United States, ASN14618 (AMAZON-AES, US),

Reverse DNS

ec2-44-207-87-89.compute-1.amazonaws.com

Software

Resource Hash

caa849b179befa2645a8e2c474d2e82a76777a3305315ece911013e8ee9a916c

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://i.liadm.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Date: Mon, 08 May 2023 14:12:09 GMT
Cache-Control: no-store
Strict-Transport-Security: max-age=31536000; includeSubDomains
Connection: keep-alive
Content-Length: 43
Request-Time: 0
Content-Type: image/gif

Redirect headers

Date: Mon, 08 May 2023 14:12:09 GMT
Server: MT3 851 9bd98ae master cdg-pixel-x13 config_version:"unknown"
Content-Type: image/gif
Access-Control-Allow-Origin: *
location: https://i.liadm.com/s/e/a-057o/0/c0e879908b10409aa0685df79cb7c67f?muid=6c406459-0339-4100-9365-62358687f16c
P3P: CP="NOI DSP COR NID CURa ADMa DEVa PSAa PSDa OUR BUS COM INT OTC PUR STA"
Cache-Control: no-cache
Connection: keep-alive
Keep-Alive: timeout=360
Content-Length: 0
Expires: Mon, 08 May 2023 14:12:08 GMT

GET
H2 200 generic
match.adsrvr.org/track/cmf/ Frame 62FF 70 B
265 B 113ms
33ms Image
image/gif 35.71.131.137
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://match.adsrvr.org/track/cmf/generic?ttd_pid=liveintent&ttd_tpi=1&gdpr=0
Requested by: Host: i.liadm.com
URL: https://i.liadm.com/s/c/a-057o?s=&cim=&ps=true&ls=true&duid=fa99a107bf9d--01gzxv94ajyrmdcwcgnbztrjj9&ppid=0&euns=0&ci=0&version=sc-v0.2.0&nosync=false&monitorExternalSyncs=false&
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 35.71.131.137 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: a6370ebea231e0c9a.awsglobalaccelerator.com
Software: /
Resource Hash: 8d70b3e6badb6973663b398d297bb32eaedd08826a1af98d0a1cfce5324ffce0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://i.liadm.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

content-type: image/gif
pragma: no-cache
date: Mon, 08 May 2023 14:12:09 GMT
cache-control: private,no-cache, must-revalidate
x-aspnet-version: 4.0.30319
content-length: 70
p3p: CP="NOI DSP COR CUR ADMo DEVo PSAo PSDo OUR SAMo BUS UNI NAV"

GET
H/1.1

200
OK

52164
i.liadm.com/s/ Frame 62FF
Redirect Chain

https://x.bidswitch.net/syncd?dsp_id=256&user_group=2&user_id=bec69b75-9f47-448a-80cc-36503db62016&redir=//i.liadm.com/s/52176?bidder_id%3D5298%26bidder_uuid%3D$%7BBSW_UID%7D
https://x.bidswitch.net/ul_cb/syncd?dsp_id=256&user_group=2&user_id=bec69b75-9f47-448a-80cc-36503db62016&redir=//i.liadm.com/s/52176?bidder_id%3D5298%26bidder_uuid%3D$%7BBSW_UID%7D
https://i.liadm.com/s/52176?bidder_id=5298&bidder_uuid=a34082fd-2481-475b-98a2-a7f47c2aaa16
https://x.bidswitch.net/sync?ssp=liveintent&user_id=bec69b75-9f47-448a-80cc-36503db62016
https://sync.srv.stackadapt.com/sync?nid=50&gdpr=&gdpr_consent=&gdpr_pd=&ssp=liveintent
https://x.bidswitch.net/sync?dsp_id=188&user_id=jS6Ntnd-WchyfuQom6dWgorHJoY&user_group=1&ssp=liveintent
https://i.liadm.com/s/52164?bidder_id=5298&licd=&bidder_uuid=a34082fd-2481-475b-98a2-a7f47c2aaa16

43 B
640 B

100ms
100ms

Image
image/gif

44.207.87.89
AMAZON-AES

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://i.liadm.com/s/52164?bidder_id=5298&licd=&bidder_uuid=a34082fd-2481-475b-98a2-a7f47c2aaa16

Requested by

Protocol

HTTP/1.1

Server

44.207.87.89 Ashburn, United States, ASN14618 (AMAZON-AES, US),

Reverse DNS

ec2-44-207-87-89.compute-1.amazonaws.com

Software

Resource Hash

caa849b179befa2645a8e2c474d2e82a76777a3305315ece911013e8ee9a916c

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://i.liadm.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.63 Safari/537.36

Response headers

Date: Mon, 08 May 2023 14:12:10 GMT
Cache-Control: no-store
Strict-Transport-Security: max-age=31536000; includeSubDomains
Connection: keep-alive
Content-Length: 43
Request-Time: 1
Content-Type: image/gif

Redirect headers

location: //i.liadm.com/s/52164?bidder_id=5298&licd=&bidder_uuid=a34082fd-2481-475b-98a2-a7f47c2aaa16
date: Mon, 08 May 2023 14:12:10 GMT
cache-control: no-cache, no-store, must-revalidate
content-length: 0

GET
H/1.1 200
OK c0e879908b10409aa0685df79cb7c67f
dpm.demdex.net/ibs:dpid=127444&dpuuid=bec69b75-9f47-448a-80cc-36503db62016&redir=https://i.liadm.com/s/e/a-057o/0/ Frame 62FF 42 B
942 B 37ms
36ms Image
image/gif 3.248.155.70
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://dpm.demdex.net/ibs:dpid=127444&dpuuid=bec69b75-9f47-448a-80cc-36503db62016&redir=https://i.liadm.com/s/e/a-057o/0/c0e879908b10409aa0685df79cb7c67f?muid%3D$%7BDD_UUID%7D

Requested by

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

3.248.155.70 Dublin, Ireland, ASN16509 (AMAZON-02, US),

Reverse DNS