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 * About
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     * Parent and Carers Group
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ABOUT


COVID 19

Visit the ‘Covid 19‘ page to find out the latest information.


MISSION STATEMENT

The Hope Service is dedicated to supporting and empowering young people, their
families, carers and networks to enable them to reach their potential by
offering a collaborative and therapeutic learning environment.


WHAT IS THE HOPE SERVICE?

The Hope Service is a multi-agency service for young people aged 11-18 who are
experiencing complex mental health, emotional, social and behavioural needs
which could cause a placement breakdown or may require a Tier 4 hospital
admission. These needs cannot be met by one agency alone. It is a joint
partnership between Health Services, Children’s Services and Education who work
together to provide support to young people in the community and through day
programme provision. At Hope there is a dedicated team of social workers,
nurses, teachers, psychologists, art/drama therapists, psychiatrists, a systemic
family worker and activity workers.

The Hope Service is based on 3 sites:

 * Hope Epsom in West Park in Epsom
 * Hope Guildford on Worplesdon Road in Guildford
 * Extended Hope in Redhill


THE HOPE SERVICE REMIT

 * To prevent or shorten Tier 4 inpatient hospital admissions for young people
   with mental health difficulties.
 * To prevent out of county fostering, community home or residential school
   placements for young people
 * To prevent family breakdown, where a young person is likely to be placed out
   of county
 * To work with young people in the community and/or through the provision of an
   individualised day programme to meet their specific therapeutic, educational
   and social needs.
 * To support young people to access employment, education or training on exit
   from Hope.
 * To work with young people on a short- term basis, usually for 6 -12 months.


WHAT DOES HOPE EXPECT FROM YOUNG PEOPLE

Our staff actively engage with every young person in the service. We listen to
what they have to say about their experiences and what they would like Hope to
help them to achieve. It is important that young people agree to work with us
and are clear about why they have been referred to us for support.


COMMUNITY OUTREACH

The Hope Service provides intensive community support and intervention to
prevent or shorten a young person’s admission to Tier 4 inpatient units and to
prevent placement breakdowns within the family, foster care placement or
residential setting which might lead to a young person being moved into an out
of county placement. We work closely with a range of professionals including
Tier 4, Tier 3 CAMHS Clinics, Children’s Services teams, youth services, schools
and local support networks to support young people. A Hope Co-ordinator is
allocated to work with each young person to build a relationship with them in
the community and support their transition into the day programme where it is
appropriate.


THE DAY PROGRAMME

The day programme offers structured therapeutic, educational and personalised
recreational activities to young people. The programme is flexible to ensure
that it meets individual needs in a safe, supportive and therapeutic
environment. In addition to education, there is a focus on individual and group
therapy, art therapy, drama therapy, psychology, cognitive behavioural therapy,
anger and anxiety management, assertiveness training and practical social and
living skills. The day programme runs daily during term time, and continues with
therapeutic work and activities in the school holidays.


MENTAL HEALTH CRISIS SUPPORT

On the 4th May 2021 a new crisis number was launched for children and young
people and parents/carers in Surrey, to call if there is a mental health
crisis.  The number can be accessed by calling 0800 915 4644 and pressing option
1.  This support is available 24 hours and 7 days a week.  The crisis line will
be answered by a trained call handler who are experienced in working with people
with Mental Health difficulties.

The Emergency Duty Team (EDT) is still available after 5pm to offer help and
support for children and young people with increased social care needs and
safeguarding concerns.  Please call 01483 517898.

CYP Havens are open virtually for young people from 10 – 18 years old, between 4
– 8.30pm weekdays and 12 – 6pm at weekends.  Please call 01483 519436.  Mental
Health Clinicians or Youth Workers are available to speak to and there are
groups which are also running.  www.cyphaven.net


EXTENDED HOPE

The Extended Hope Assessment and Support Service aims to support young people
facing emotional and mental health crisis outside of normal office hours (5pm –
11pm 7 days a week) or requiring, following assessment, a respite/crisis bed at
Hope House for up to 7 days. It is staffed by community psychiatric nurses and
who will undertake mental health assessments of young people and can offer
support to that young person and their family/carer.

Extended Hope can be accessed by young people, parents/carers by calling the
crisis number 0800 915 4644 option 1.  All calls for Extended Hope will be
triaged and if necessary Extended Hope will be asked to support young people in
emotional and mental Health crisis, for example avoiding an A & E attendance or
if there is an increase in risk.

A referral for the bed needs to be made through the Team Manager of Extended
Hope or an Extended Hope Nurse or any Manager or Care Coordinator within the
Hope Service on 01372 203404 (Hope Epsom) or 01483 517190 (Hope Guildford)
between the hours of 9 – 5pm Monday to Friday



QUICK LINKS

 * Parent and Carers Group
   * Families Learning About Self-Harm (FLASH)
 * Hope Events for Professionals
 * Term Dates
 * Letters
 * Education

ANNOUNCEMENTS

We are ‘Outstanding’ – Ofsted 2018

The education provision of Hope has been judged to be an ‘Outstanding’ school in
all categories and reflects the hard work of the young-people, staff and The
Hope Management Committee.

We are extremely proud of this accolade and invite you to read the report in
full here: Ofsted Reports


Virtual Parent & Carers Group


Support groups for parents and carers are running virtually via Microsoft
Teams.  These groups provide a designated time and space for parents and carers
to meet; discuss successes, challenges and concerns and seek support from others
in similar situations.  For more information visit:

Parent and Carers Group


Extended Hope service award

On 6 January 2018 Extended Hope service won the Crisis Service Award which is a
national award acknowledging the great support for young people provided by
Extended Hope and recognition for a successful partnership.  Service
representatives picked up the award at the first Children and Young People’s
Mental Health (CYPMH) Positive Practice Awards.

Hope events for Professionals

We are running a series of Twilight workshops designed for Surrey Secondary
School and Support Staff.  Take a look at Hope events for Professionals for more
details.

Hope events for Professionals










Hope Service Guildford, Between 57-59 Worplesdon Road, Guildford, Surrey, GU2
9RS
Hope Service Epsom, Woodside Lodge, West Park, Horton Lane, Epsom, Surrey, KT19
8PB
G: 01483 517190
E: 01372 203404
hope.guildford@surreycc.gov.uk
hope.epsom@surreycc.gov.uk
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